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Beoordelingen van The King's Head Inn - The Inn Collection Group

3 out of 5
The King's Head Inn - The Inn Collection Group
The Green, Newton Under Roseberry, Middlesbrough, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 90 van 132 beoordelingen" "
Gastenscore: 8 - Goed. 27 van 132 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 132 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 132 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 132 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

8,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice rooms. Lovely restaurant
1 nacht verbleven in maart 2024

8/10 – Goed

Saleem

1 nacht verbleven in januari 2024
Reactie van Guest Experience op 8 feb 2024
Thank you for your rating. We hope to see you again soon.

6/10 – Redelijk

Rex

Zakenreiziger, Reisde met partner
Positief: Netheid
No WiFi or o2 signal , with the exception of one member of staff everyone was just doing their job no more no less ,rats around the accommodation, outside when i saw them .
1 nacht verbleven in januari 2024
Reactie van Guest Experience op 8 feb 2024
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Uitstekend

Emma

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Guest Experience op 8 feb 2024
Thank you for your rating. We would love to welcome you back.

10/10 – Uitstekend

L G

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great in every way
Accommodation was lovely, very comfy bed. Tasty food, very friendly service. Would definitely recommend.
1 nacht verbleven in december 2023
Reactie van Guest Experience op 8 feb 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Graham

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice welcome from the staff,nice comfortable room and bed,excellent food would stay again.
1 nacht verbleven in december 2023
Reactie van Guest Experience op 8 feb 2024
We can’t wait to welcome you back. Thank you for your feedback.

10/10 – Uitstekend

Jon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly and the room was spacious and clean with tea, coffee and biscuits.
1 nacht verbleven in december 2023
Reactie van Guest Experience op 8 feb 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Sally

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Guest Experience op 6 dec 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

Tris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I think that overall my stay was excellent value. I wish the mattress wasn't quite so firm and that the pillows were more like my own (latex) but this is impossible to cater for. Food also excellent.
1 nacht verbleven in november 2023
Reactie van Guest Experience op 14 nov 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

6/10 – Redelijk

Tracey

Zakenreiziger
Positief: Netheid
Great if you want to get away from t'internet
Lovely country location and busy pub with good range of food including game. Chain rather than individually run. Minimal or no wifi, especially in the bedrooms. Good breakfast. Bedroom in the conservatory very cold which meant the bed felt damp so avoid if possible. Plenty of hot water in the morning though.
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 1 nov 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Uitstekend

Martin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A little gem..
Really nice and welcoming. I have business in this location and will book again. Food good value and equally nice excellent breakfast. Nothing to dislike.
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 31 okt 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 – Redelijk

Harry

Reisde met familie
Positief: Netheid, voorzieningen
With limited mobility we were in upstairs room with long access corridor. bathroom mirror and wash basin were too high for 5ft 2in person and wardrobe space was inadequate
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 31 okt 2023
Guest satisfaction is a top priority of ours, and any feedback is greatly received. It assists us in highlighting any areas we may have fallen short in and helps enhance our guest experience. I would like to take this opportunity to assure you, your comments have been brought to the attention of our General and compliance Manager. Your points will be discussed and reviewed in depth and any necessary updates will be implemented. Please note, our team are always on hand to assist if there is anything you may require.

8/10 – Goed

Chris

Reisde met familie
Positief: Voorzieningen
A very pleasant overnight stay
1 nacht verbleven in oktober 2023
Reactie van Guest Experience op 9 okt 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 – Goed

Trevor

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reasonable hotel with good staff
One night stay which was fairly expensive for a small room. The toilet was difficult to flush and the sink plug did not fit. Staff was good and breakfast had a wide choice made to order; dinner also had a variety of interesting choices. The entrance to the car park was very narrow and on a busy road. Hotel had charm and was historic though, its situation was excellent.
1 nacht verbleven in september 2023
Reactie van Guest Experience op 23 sep 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it
A lovely place in a quiet location
1 nacht verbleven in augustus 2023
Reactie van Guest Experience op 23 sep 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 – Uitstekend

Alison

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The inn and accommodation block are well planned out and very well maintained to a modern standard. The evening and breakfast menu offer a local twist to familiar dishes. Roseberry Topping Hill just behind the pub must be conquered. The route is a challenge but the view is amazing.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Andy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, quiet and friendly place to stay, scenic backdrop to the three key elements that count, Good food, Good Service and Good accommodation.
1 nacht verbleven in mei 2023
Reactie van Guest Experience op 17 mei 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Uitstekend

Bijan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its an amazing property and the room available for families was large. Staff is warm and friendly and food great
Reactie van Guest Experience op 24 mrt 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 – Goed

john

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Guest Experience op 23 feb 2023
Thank you for your rating. See you again soon.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfy room. Excellent breakfast. Would stay again.
1 nacht verbleven in januari 2023
Reactie van Guest Experience op 8 feb 2023
Thank you for your review. I know the team would be thrilled to welcome you back.

6/10 – Redelijk

Tim

Zakenreiziger
Positief: Netheid, personeel en service
Recent stay
Friendly staff but bedroom very dated and food was bland
1 nacht verbleven in januari 2023
Reactie van Guest Experience op 20 jan 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 – Uitstekend

Gemma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Great Stay
What a great stay at the Kings Head. The room was lovely with a four poster bed, very clean and comfortable. It is dog friendly, and Lottie our Dandie Dinmont was very well looked after by the amazing staff in the bar, she was even treated to her own breakfast! Would highly recommend.
1 nacht verbleven in januari 2023
Reactie van Guest Experience op 12 jan 2023
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 – Uitstekend

Antony

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smashing staff superb location good food dog and family friendly Ideal for Yorkshire coast and moors
3 nachten verbleven in december 2022
Reactie van Guest Experience op 19 dec 2022
Thank you for your feedback. We hope to welcome you back soon.

6/10 – Redelijk

Bill

Reisde met familie
Positief: Netheid
It's very convenient for exploration of Roseberry Topping, though the staff were unsure of the time it would take to climb it
1 nacht verbleven in oktober 2022
Reactie van Guest Experience op 8 nov 2022
Thank you for your feedback. We have had some staff covering and are new to the area.

10/10 – Uitstekend

Darrell

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb
Very nice clean comfortable room Very nice polite helpful staff Good food I highly recommend you won’t be disappointed it is in my list of personal favourites to stay now
2 nachten verbleven in oktober 2022
Reactie van Guest Experience op 20 okt 2022
Wow, thank you so much. We hope to welcome you back soon.

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely views
Room was lovely.but wi fo was useless in room was ok in main bar area. Entrance door to accommodation was noisy.
2 nachten verbleven in oktober 2022
Reactie van Guest Experience op 10 okt 2022
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The King's Head Inn.

10/10 – Uitstekend

Ian

1 nacht verbleven in oktober 2022
Reactie van Guest Experience op 5 okt 2022
Thank you for your rating. We would love to welcome you back.

10/10 – Uitstekend

Gary

1 nacht verbleven in september 2022

6/10 – Redelijk

Julie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No Wi-Fi
I was travelling for business therefore had planned to work in the evening. Unfortunately absolutely no wi fi signal so not possible to do any work This was a real shame as food was lovely Room was clean but bed (room 1) pushed up to the window / wall so only accessible from one side
1 nacht verbleven in september 2022
Reactie van Guest Experience op 16 sep 2022
Thank you for feedback. We apologise for the inconvenience. It seems, we can't have the beautiful surroundings and achieve the desired signal strength 100 percent of the time. Rest assured, we are doing everything within our power to improve this.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay for family
Great stay. The room was more spacious than anticipated.
2 nachten verbleven in augustus 2022
Reactie van Guest Experience op 24 aug 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

6/10 – Redelijk

Philip

Reisde met partner
Positief: Netheid, personeel en service
Lovely property in great location. However, wifi access to internet completely unusable due to lack of bandwidth, which combined with virtually no 3G or 4G coverage in the area means you are in information black hole!
2 nachten verbleven in augustus 2022
Reactie van Guest Experience op 19 aug 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 star stay
Absolutely fantastic service the whole of our stay. Polite helpful staff. Food delicious freshly cooked. Excellent choice for breakfast which was cooked to order.
2 nachten verbleven in augustus 2022
Reactie van Guest Experience op 19 aug 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 – Uitstekend

Ade

1 nacht verbleven in juli 2022
Reactie van Guest Experience op 19 aug 2022
Thank you for your rating. It is greatly appreciated. We look forward to welcoming you back.

8/10 – Goed

Howard

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It’s in a great spot for walking locally and Roseberry topping is very close by. Room was fine, food was excellent .Plenty of places to park car. The only downside for us (which may not be a downside for others) was the Wi-Fi was poor in that I connected once and then it was slow and only on for a very short time before disconnecting). My phones network was poor here so I couldn’t use my phone for the internet either. All in all we enjoyed ourselves.
1 nacht verbleven in juli 2022
Reactie van Guest Experience op 8 jul 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 – Goed

JANE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The deluxe double in the conservatory would benefit from AC.
3 nachten verbleven in juni 2022
Reactie van Guest Experience op 20 jun 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Uitstekend

adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Guest Experience op 15 jun 2022
Thank you for your rating. We hope to see you again soon.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!!!
1 nacht verbleven in juni 2022
Reactie van Guest Experience op 13 jun 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 – Uitstekend

Karen

1 nacht verbleven in juni 2022
Reactie van Guest Experience op 8 jun 2022
Thank you for your rating . We hope to see you again soon.

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022

8/10 – Goed

ian, Bodham

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We had the last room and it was really a single!
1 nacht verbleven in mei 2022
Reactie van Guest Experience op 13 jun 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 – Redelijk

michael

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in mei 2022
Reactie van Guest Experience op 22 mei 2022
Thank you for your rating. We hope to see you again and provide you with our guest experience we are known for.

8/10 – Goed

Susanne

1 nacht verbleven in mei 2022
Reactie van Guest Experience op 16 mei 2022
Thank you for your rating. We hope to see you again soon.

10/10 – Uitstekend

Michael

2 nachten verbleven in april 2022
Reactie van Guest Experience op 5 mei 2022
Thank you for your rating. We hope to see you again soon. :)

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice stay
Very happy with the room.also the staff was friendly.the food was also very nice to
2 nachten verbleven in april 2022
Reactie van Guest Experience op 5 mei 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 – Redelijk

Kay

1 nacht verbleven in april 2022
Reactie van Guest Experience op 14 apr 2022
Thank you for your rating.

10/10 – Uitstekend

Grant

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hidden gem of a place!
Service from the team was fantastic and the food was great. Special mention to the manager Oscar who went out of his way to make sure he had everything we needed. Great place, great views…..will definitely go back.
2 nachten verbleven in april 2022
Reactie van Guest Experience op 11 apr 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review. I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Anniversary break
Loved it. Comfy homley. Staff couldnt do enough for you. Will definately go back. Breakfast was amazing and eveningeals were worth every penny
2 nachten verbleven in maart 2022
Reactie van Guest Experience op 30 mrt 2022
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 – Uitstekend

David

Cody and friendly
Brill but couldn’t see bar tariff and no breakdown of bar bill !
2 nachten verbleven in maart 2022
Reactie van Guest Experience op 11 mrt 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Closed
I turned up at 23:00 to check in hotel was closed and no one as we’re the phone so I had to book another hotel.
1 nacht verbleven in februari 2022
Reactie van King's Head op 21 feb 2022
Our pub closes and check in stops at 23:00 every night, including the night in question - upon checking CCTV you arrived to check in at 23:10.

8/10 – Goed

Pip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Trip was both business and pleasure. Only one night stay. Location was ideal for us which was the reason we chose this hotel. Rooms are beside restaurant and bar so we needed to run through the rain to get dinner and breakfast the next morning. Not ideal. Breakfast was good evening meal a little pricey but good. Staff friendly and helpful.
1 nacht verbleven in februari 2022
Reactie van Guest Experience op 20 feb 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.