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Beoordelingen van Home2 Suites by Hilton Middletown

3 out of 5
Home2 Suites by Hilton Middletown
600 Route 211 East, Middletown, NY

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 379 van 573 beoordelingen" "
Gastenscore: 8 - Goed. 125 van 573 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 573 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 573 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 573 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in mei 2024
Reactie van Director of Sales op 20 mei 2024
Thank you for your review. We hope to welcome you back again soon!

6/10 – Redelijk

Brittany

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
I didn’t enjoy the group of young girls coming on the elevator and screaming. They actually scared a guest dog. They are very rowdy and loud.
1 nacht verbleven in mei 2024
Reactie van Director of Sales op 20 mei 2024
Thank you for your review. We are sorry to hear you had a bad experience with other hotel guests. In the future, please let our team know of any noise disturbances you may experience so we can address the issue.

10/10 – Uitstekend

Dorothy, North Andover

Positief: Staat van de accommodatie en faciliteiten
Great day would absolutely do it again right in the middle of everything you have Walmart and all your other places that you need to go right there by your hotel
3 nachten verbleven in april 2024
Reactie van Director of Sales op 9 mei 2024
Thank you for the great review! We are happy you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and comfortable. Spacious rooms.
2 nachten verbleven in mei 2024
Reactie van Director of Sales op 9 mei 2024
Thank you for your review. We hoep to welcome you back again on your next visit to the area!

10/10 – Uitstekend

Brant

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel rooms are spacious and offer the conveniences of home - our family of 4 was comfortable and appreciated having a fridge/freezer, microwave, & dishwasher. We didn't feel crowded in the room, which was a nice change.
4 nachten verbleven in april 2024
Reactie van Director of Sales op 9 mei 2024
We are happy you and your family enjoyed your stay in our spacious suites! We look forward to welcoming you back again on your future travels!

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Director of Sales op 26 apr 2024
Thank you for your review! We are happy to see you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Veruschka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I travel with family! We had good experience
2 nachten verbleven in april 2024
Reactie van Director of Sales op 17 apr 2024
Thank you for your review! We are happy you & your family enjoyed your stay and we hope to welcome you back again soon!

8/10 – Goed

Heping

1 nacht verbleven in april 2024
Reactie van Director of Sales op 9 mei 2024
Thanks for the review! We hope to welcome you back again soon!

10/10 – Uitstekend

Sylvie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L’hôtel est situé près de nombreux choix de restaurants qu’on peut faire à pied. La propreté, la qualité de l’accueil ainsi que l’aménagement de la chambre font un lieu très intéressant à arrêter.
1 nacht verbleven in april 2024
Reactie van Director if Sales op 15 apr 2024
Merci pour votre avis. Nous espérons que vous nous rendrez visite bientôt !

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in april 2024
Reactie van Director of Sales op 15 apr 2024
Thank yu for your review. We hope to welcome you back again soon!

10/10 – Uitstekend

Sintia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Roomy
2 nachten verbleven in april 2024
Reactie van Director of Sales op 11 apr 2024
Thank you for taking the time to review our hotel! We are happy you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Richard

1 nacht verbleven in februari 2024
Reactie van Director of Sales op 2 apr 2024
Thank you for taking the time to review our htoel. We are happy you enjoyed your stay and we hope to welcome you back again soon.

10/10 – Uitstekend

Ana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved staying in this hotel. Everything was perfect. Very clean, staff was friendly and very helpful. My room was clean. I would definetely stay here again.
1 nacht verbleven in maart 2024
Reactie van Director of Sales op 1 apr 2024
We are so happy you enjoyed your stay!! We can't wait to welcome you again!

10/10 – Uitstekend

George

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 11 mrt 2024
Thank you for your review! We hope to welcome you back again soon!

8/10 – Goed

Ted

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Director of Sales op 11 mrt 2024
Thank you for your review! We hope to welcome you back again soon!

10/10 – Uitstekend

Mai

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are nice and really kind. Their hospitality are amazing. We want to go back.
2 nachten verbleven in februari 2024
Reactie van Director of Sales op 26 feb 2024
Thank you for your review! We are happy to see you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 – Uitstekend

Moshe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
High quality hotel rooms with all the amenities. Perfect for a family getaway.
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 19 feb 2024
Thank you for the great review! We are happy you & your family enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Klodiana, Lodi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place.
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 19 feb 2024
Thank you for your review. We are happy you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Renee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!! Staff was amazing !! Loved everything!
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 19 feb 2024
Thank you for tkaing the time to review our hotel. We are happy you enjoyed our staff and our hotel. We hope to see you again soon!

10/10 – Uitstekend

Robert

1 nacht verbleven in februari 2024
Reactie van Director of Sales op 1 apr 2024
Thank you for reviewing our hotel. We are happy you enjoyed your stay and we look forward to welcoming you again!

10/10 – Uitstekend

Jazmine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have good breakfast options, rooms are clean and big, reasonably priced, close to food and shopping, kids love the pool and I love that I was able to bring my dog
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 14 feb 2024
Thank you for your review. We are happy to see you enjoyed your stay with us and we look forward to the opportunity to welcome you back again soon!

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 14 feb 2024
Thank you for the excellent review. We hope to welcome you back again soon!

10/10 – Uitstekend

Albert

1 nacht verbleven in februari 2024
Reactie van Director of Sales op 1 apr 2024
Thank you for your review. We look forward to welcoming you again soon!

10/10 – Uitstekend

Jahangir

Liked the room facilities. Most hotel don’t allow 6 people including children in a room. But it was perfect for our family. Breakfast time we had enough options and food was available. Really enjoyed staying there.
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 5 feb 2024
Thank you for your review! We are happy to hear you enjoyed our spacious rooms. We agree that having a large room is essential when travelling with a family! We hope to welcome you back again soon!

10/10 – Uitstekend

Nicole

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 5 feb 2024
Thank you for your review! We are happy you enjoyed your stay and we hope to welcome you back again soon!

6/10 – Redelijk

Vincent

Reisde met familie
Positief: Netheid, personeel en service
Quick stay. Attentive staff. Clean rooms. Clean lobby. Breakfast was outsranding for being included. Only draw back was some intersting characters around the property.
1 nacht verbleven in februari 2024
Reactie van Director of Sales op 5 feb 2024
Thank you for your review! We are happy you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Marc

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 2 feb 2024
Thank you for your review! We are happy to see you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 – Uitstekend

Jana-Renee, Surrey

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 1 feb 2024
Thank you for your review! We are happy you enjoyed your stay with us and we look forward to welcoming you again soon!

10/10 – Uitstekend

Debra

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first time stay we had a great time the staff was very friendly and kind .
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 22 jan 2024
Thank you for your great review! We hope to welcome you back again soon!

10/10 – Uitstekend

Bibi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The suit was spacious. It came equipped with everything needed. The breakfast was beyond a usual hotel breakfast… many options including omelette.
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 22 jan 2024
Thank you for your great review! We hope to welcome you back again soon!

6/10 – Redelijk

Karina

Reisde met familie
Positief: Netheid, personeel en service
The heating was blowing on both beds in both rooms directly, sometimes hot, sometimes cold, considering there were no comforters only thick sheets on both beds, children might be sick in couple of days.I think in Miami we had comforters but here-nope you don't need it and outside was 25F. The recliner sofa was very uncomfortable and the microwave went off completely after I turned it on for a min. The breakfast contains no protein whatsoever if you're intersted in waffles and bagels they're plenty. The only okay thing was oatmeal which I was bottoming next day (they serve it everyday until container is finished). Stale dry fruts/nuts. I'd prefer try another place in the area.
2 nachten verbleven in januari 2024
Reactie van DOS op 16 jan 2024
Thank you for your review. We are sorry to hear that you did not have a wonderful stay with us! We will be looking into the quality of breakfast items as mentioned but please note: our brand standard requires us to only offer specific breakfast options (this includes waffles, bagels, sandwiches, breakfast bowls, yogurts, muffins, juice). Additionally, we are required by the brand to have the duvets that were offered in the rooms (the comforters), in addition to the sheets as well. We will have a member of our maintance team address the issue with the heating in the room as well so thank you for bringing it to our attention. We hope to have the opportunity to welcome you again in the future!

8/10 – Goed

Nicole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 15 jan 2024
Thank you for your review. We hope to welcome you back again soon!

10/10 – Uitstekend

Jillian

2 nachten verbleven in december 2023
Reactie van Director of Sales op 15 jan 2024
Thank you for your review. We hope to welcome you back again soon!

6/10 – Redelijk

Hiram D.

Reisde met familie
Negatief: Netheid, comfort kamer
There was lots of kids running around at night slamming doors i could hear everything and the staff didnt do anything there was no respect at night. And the staff was eating first then the guest. There wasnt warm food i had to reheat everything.
3 nachten verbleven in december 2023
Reactie van Director of Sales op 3 jan 2024
Thank you for your feedback. We are sorry to hear about your experience and we are looking into the details of your concerns. We hope to welcome you back again soon!

10/10 – Uitstekend

Paula

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pet friendly, large suite with all the comforts of home.
1 nacht verbleven in december 2023
Reactie van Director of Sales op 27 dec 2023
Thank you for your wonderful review. We always strive to be your Home away from Home so we are happy to hear you enjoyed your stay!Happy Holidays and we hope to welcome you back again soon!

8/10 – Goed

charles

Reisde met familie
Some good and some bad.
The staff was very friendly. The bed was very hard and seemed small for a queen. The room we had was adjoining with another room which had a door I was not aware of and the person next door coughed all the time and it sounded like they were in our room. The air conditioning/ heating was loud and cold air was coming from underneath which was right next to the bed. The breakfast was not bad. Most likely will stay somewhere else on the next trip.
4 nachten verbleven in december 2023
Reactie van Director of Sales op 26 dec 2023
Thank you for your review. We are happy you found our staff friendly and that you enjoyed breakfast. We will look into your concern about the bed comfort and hvac unit. Thank you again and we hope yo welcome you back again in the future!

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Director of Sales op 1 feb 2024
Thank you for taking the time to review our hotel. We are happy to see you had a great experience and we hope to welcome you back again soon!

10/10 – Uitstekend

Xylona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Director of Sales op 26 dec 2023
Thank you for your review. We are happy you enjoyed your stay and we look forward to welcoming you back again soon!

8/10 – Goed

Lynette May

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Director of Sales op 6 dec 2023
Thank you for your review. We hope to welcome you back again soon. Have a great holiday season!

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another nice stay at Home2 Suites in Middletown. Flawless experience.
1 nacht verbleven in november 2023
Reactie van Lisa Mays op 1 dec 2023
We truly appreciate you taking the time to leave your review. We hope to see you again in the future!

6/10 – Redelijk

John

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds were way too small, WiFi was horrible. Definitely not worth the $300 per night that we spent.
1 nacht verbleven in november 2023
Reactie van Director of Sales op 20 nov 2023
Thank you for your review. We are saddened to hear you had an issue with the hotel wifi and we will be addressing this. We hope to have the opportunity to welcome you back again.

10/10 – Uitstekend

Maryisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Director of Sales op 13 nov 2023
Thank you for your review. We hope to welcome you back again soon!

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice sizable rooms
1 nacht verbleven in november 2023
Reactie van Director of Sales op 9 nov 2023
Thank you for your review! We hope to welcome you back again soon!

8/10 – Goed

Joe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine with this property except for the two times we saw a cockroach. First in the woman’s lobby restroom and once in our bathroom. That is way we can give 5 stars on everything.
8 nachten verbleven in september 2023
Reactie van Director of Sales op 9 nov 2023
Thank you for your review. We are shocked to hear you found an "unwelcomed visitor" and we will immediately address this. We have weekly pest control preventative actions taken at our hotel by the pest control company but we will request an emeregency visit from them so thank you for bringing this to our attention. We are happy to hear you enjoyed the rest of your stay with us!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not the cleanest or friendliest
This is definitely not the worst place we've stayed at. We stayed at a large chain once, that had cockroaches. This one just dirty tissues wedged in the back between the bathroom counter and wall, and someone else's hair on the wall. We would probably have just ignored all this and not bothered writing a review, but the front desk agent was rude and also wouldn't give us an extra blanket, conditioner, or dishwashing detergent. To be fair, we had already received extra bedsheets. But the flip side is that the room wasn't the cleanest, and we used extra bedsheets to cover up the sofa and chairs. Would have moved, but with little kids and at night, we were just exhausted. Also, that after speaking with her on the phone three times, we ended up having to go downstairs to pick up the items ourselves. We tried to avoid going to the front desk the rest of the time, because we didn't want to run into her. Because we booked via hotels.com, it was a hassle to cancel the reservation. We ended up leaving early, but still stayed here three nights. There was one front desk agent, though, that we eventually had to talk to - and she turned out to be super friendly and helpful.
4 nachten verbleven in oktober 2023
Reactie van Director of Sales op 17 okt 2023
Thank you for your review. We appreciate your feedback however given the conversation yesterday where it was mentioned that you "didn't budget for this amount of money" and you just found out that there is a "guarantee thing" we believe the alligations to be false, and upon review of guest interactions with our team on your arrival date, found evidence of this. In the future we highly recommend finding a suitable hotel within your budget that can accommodate your request for more than 6 sets of sheets and extra blankets, leaving none for additional hotel guests.

8/10 – Goed

Hsiou ling

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
26 nachten verbleven in september 2023
Reactie van Director of Sales op 17 okt 2023
Thank you for your review. We hope to welcome you back again soon!

10/10 – Uitstekend

Francine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was a convenient location for our family trip. Check in was easy and rooms were very clean. All staff were friendly and hotel morning breakfast was included . Rooms had complete kitchenettes which were great. Everything helped make our stay memorable.
1 nacht verbleven in oktober 2023
Reactie van Director of Sales op 10 okt 2023
Thank you for the great review! We are happy to see you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Rita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Director of Sales op 4 okt 2023
Thank you for your review. We are happy to see you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great accommodations. Friendly staff, very clean. Loved the complimentary breakfast. Nice fitness center. Restaurants next door.
2 nachten verbleven in september 2023
Reactie van Director of Sales op 4 okt 2023
Thank you for your review! We are happy to see you enjoyed your stay and that you were able to experience our amenities. We hope you have the opportunity to visit us again soon!

10/10 – Uitstekend

Amy, Webster

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were only staying for one night, but we were so impressed with the room and how thoroughly it was supplied for guests who may have booked a more extensive stay. Highly recommend...very clean, very quiet and very friendly staff!
1 nacht verbleven in oktober 2023
Reactie van Director of Sales op 9 nov 2023
Thank you for your wonderful review! We hope to welcome you back again soon!