Superior appartement, 1 slaapkamer, balkon | Individueel gedecoreerd, individueel gemeubileerd
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Beoordelingen van Sonder at REVEL

3.5 out of 5
Sonder at REVEL
1300 West Lake Street, Minneapolis, MN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 37 van 62 beoordelingen" "
Gastenscore: 8 - Goed. 12 van 62 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 62 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 62 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 62 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Fujiko

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Ayannah Ibn

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lot to do and see around the area, I loved it!
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Aliakbar

5 nachten verbleven in maart 2024

10/10 – Uitstekend

Tiberius

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very affordable and in a cool part of town, very easy to get around. The hotel is located in the same building as apartments so it was confusing upon arrival. The superintendent of the apartments was not very helpful when i asked for more information. Check in was very late and i had to wait in the lobby for several hours, it was too complicated to arrange for my bags to be stored. The hotel room itself was immaculate, I appreciated the hot shower, complimentary soaps, plenty of towels and nice queen bed.
3 nachten verbleven in maart 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Sonder is not Responsove to issues as advertised
Mixer and clean. Easy check in instructions. Overall nice facility. Very disappointed with responsiveness of chat staff from Sonder with a forced entry situation. I ended up calling the police myself and the Sonder staff did not ever follow through with me despite clearly telling me they’d email or text me. It was all lip service.
4 nachten verbleven in februari 2024
Reactie van Sonder op 4 mrt 2024
We're very sorry about this situation. Safety and security are some of our top priorities, and we understand our team is currently in contact with you regarding your experience. If you have any questions during this process, please reach out. Our support team is available 24/7.

10/10 – Uitstekend

Norah

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Nate

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

stacey

5 nachten verbleven in december 2023
Reactie van Sonder op 5 jan 2024
Hi Stacey, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 – Goed

Chelsea

Reisde met partner
Positief: Voorzieningen
Property was in a good location, accessible to all parts of town. Underground parking was convenient. There was a lot of noise at night, would recommend ear plugs to light sleepers.
5 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Heather

Reisde met partner
Negatief: Voorzieningen
There is no ceiling in the room, so from saturday morning to monday morning, you cpuld hear the water running in the pipes non stop. The bed was rock hard, temperature control was near impossible due to the open ceiling, no windows opened, and there is no fan in the bathroom or kitchen. Ive stayed in a lot of hotels/apartments, and this was proba ly my worst exeperience. Lets not forget the multiple texts that were sent to me asking how i was enjoying my stay, and if there was anything they could do to make my stay more enjoyable, but then when i would reply asking for a blanket, i would not gwt a response (only sheets are provided in the room and not a blanket) Trust me, save your money and stay somewhere else!
3 nachten verbleven in november 2023
Reactie van Sonder op 29 nov 2023
Thank you for staying with us, Heather. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

10/10 – Uitstekend

Leticia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, great communication. Great place to stay
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mary

Positief: Netheid, staat van de accommodatie en faciliteiten
8 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Cozy modern room.
It felt safe to stay here. Have to use a code to enter the building and another to use the elevator. Lobby, hallways and elevator are very clean. The room itself was very cute and cozy.
3 nachten verbleven in september 2023

8/10 – Goed

DocSieman

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a great 3 week stay for us. Complete kitchen equipment, washing machine and dryer in the room are very special, the bed and sofa are very comfortable, providing extra comfort so that we feel like we are living at home. The Sonder team is also very responsive via the Sonder apps. Hopefully it can be maintained. However, I need to note a few things: 1. One day we were surprised and frightened by a man who knocked on the door and insisted on coming in to carry out an inspection! (according to him "inspection"... and after a few moments of argument, he said that he wanted to check the coffee machine and wanted to install something to the machine)... of course we refused him to enter the room because there was no prior information from the Sonder and we feel that he does not have clear identification as an authorized Sonder officer... 2. The hotel lobby and room we stayed in seemed clean, modern and comfortable but right in front of the hotel entrance it was a bit dirty, the floor was covered with a sticky drying liquid, sometimes there was rubbish strewn around... 3. No free parking facility for customers.
21 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Nicholas

Zakenreiziger
Negatief: Netheid, comfort kamer
3 nachten verbleven in september 2023
Reactie van Sonder op 18 sep 2023
Hi Nicholas, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 – Uitstekend

Kressten

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This location was so perfect for my vacation, I really felt at home and the apartment residents were quite nice.
7 nachten verbleven in augustus 2023

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for a week as I was visiting family who lives nearby. The apartment was centric, well equipped and very clean. We really enjoyed our stay here.
7 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Madison

Zakenreiziger
Negatief: Voorzieningen
My car was stolen from the parking garage. It’s an unsafe area.
11 nachten verbleven in juli 2023
Reactie van Sonder op 5 sep 2023
Hi Madison, we're incredibly sorry to hear about this. We take safety and security very seriously. We strive to ensure our spaces are safe for all of our guests. If there is anything we can do to help, please don't hesitate to reach out.

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This location was just amazing. So close to everything local shops, dining options, movie theater, bus station. Also we never heard any noise from any other guest. The room itself was amazing too.
6 nachten verbleven in juli 2023

4/10 – Matig

Ashley

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We unfortunately encountered issue after issue with this property. First, there is no free parking. None. You must pay $12-$14 daily to park and in one of the garages, when you go upstairs, someone peed in the hallway and it really stinks. The entire 5 days, it was bad. Entering the property, you will notice several homeless people surrounding the areas. Sometimes, they sit by the front door. Especially at night. Also, it's very loud. There must also be a hospital nearby because there are several emergency vehicles that come through full siren throughout the night. There is no front desk or person to speak to, you enter a code to get into your room. Upon arrival, you'll see a very modern looking apartment but it is not comfy. At all. The couch was very hard and so was the bed. My wife and I had to go to a nearby target and purchase blow up mattresses to sleep on because we couldn't handle the firmness of the mattress. They have a pull out couch, but it is a paper thin mattress. The TV is a flat screen, but in order to watch it, you must have a device that can screen mirror. However, the wifi went out halfway through our stay and we were unable to watch anything at all. There is a jacuzzi, no pool. However, it wasn't working during our stay. Also, there was busted glass right next to it. So, we couldn't do that either. Overall, it was just a very bad experience and I would not recommend this property to anyone.
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Nancy

3 nachten verbleven in juni 2023

8/10 – Goed

Natalia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We loved the apartment itself. It was clean, the bed was comfortable, having a washer and dryer was really convenient. We hated the neighborhood. Parking was only paid, and inconvenient. Very noisy at night, with frequent screaming and arguing in the middle of the night, which we could hear well on our 2nd floor. Loud truck noises at 4am. The worst was inebriated folks all around the building, including one guy completely out of it passed out on the floor of our “private” elevator and another knocking on my car window as I was sitting right in front of our door at 8am. We left after a few days. Grateful to have received a refund for unused time. Would never go back
14 nachten verbleven in mei 2023

10/10 – Uitstekend

Tamer

Reisde met familie
Positief: Netheid, comfort kamer
I love Sonder
It was perfect and secure
17 nachten verbleven in maart 2023
Reactie van Sonder op 25 apr 2023
Thank you for your review, Tamer! We're glad you enjoyed your stay.

10/10 – Uitstekend

LUO

10 nachten verbleven in maart 2023
Reactie van Sonder op 4 apr 2023
Hi, we appreciate your review. It’s great to hear you enjoyed your experience with us. We hope to see you again soon in one of our 40 cities worldwide.

10/10 – Uitstekend

Marques

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was everything that I needed. Although all reservations don't come with, I absolutely loved the private parking. I often have extended stays, and of all choices of "apartels", as I like to call them, Sonder Revel is the best. I'm staying at Sonder Vicinity next week.
5 nachten verbleven in maart 2023

6/10 – Redelijk

Brian

2 nachten verbleven in januari 2023
Reactie van Sonder op 7 feb 2023
Hi Brian, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Uitstekend

nicole

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Brent

Zakenreiziger
Positief: Netheid
Cool Condo Conveniently Located
This is a great place to stay when doing business in central Minneapolis and you're tired of tiny hotel rooms. This one-bedroom apartment offered all the amenities - living room and full kitchen - with an adjacent Target store to stock up on food and drinks! No shortage of good restaurants and coffee shops in this walkable neighborhood. It's also a short walk to the trails encircling Lake Harriet and Bde Maka Ska. If there is a downside, it's the parking garage across the alley at Walkway. While extremely convenient, the garage does not have an automated process for entering or exiting the garage when paying through Spot Hero. The rate was great but having to summon a person to relay the code in order to open the gate or buzz you into the pedestrian lobby adds a little extra time to parking. All in all, space was clean, comfortable, and the keyless entry was exceptionally convenient. Can't say enough about the quality and value offered!
4 nachten verbleven in oktober 2022

10/10 – Uitstekend

Tara

Positief: Netheid
5 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Mario, Davie

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
Unique is that you can’t get to your room all night because of the code writer in the elevator wasn’t working! TV set up through the apps to pay for it
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

Remle

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great. I would stay again. Best experience remotely
2 nachten verbleven in oktober 2022

6/10 – Redelijk

Emily

Reisde met partner
Positief: Netheid, voorzieningen
The unit itself was very clean with just a bit of wear on rugs (there were some cat hair clumps on the couch behind a cushion), but that has to be the firmest mattress I have ever slept on. I bailed after the first night as I’m a side sleeper, but my husband persevered. Slept on the couch (didn’t pull out the mattress in it) for the remainder of the time. We were surprised by how Uptown has changed since we left in 2018…gun shots first night, homeless population living in front of many businesses/apartment lobby doors, fenced in dirt lot across street after cancelled-planned development. Not quite the walkable rental I was planning on.
3 nachten verbleven in september 2022

10/10 – Uitstekend

Jason, Nappanee

18 nachten verbleven in september 2022

8/10 – Goed

Joan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great appliances, bed was comfy, decorated nicely. Great rooftop outdoor space. Didn't expect to 2am after bar noise (for more than an hour) thought I read that would not be tolerated? Antenna hook up at least for the tv would have been nice. No radio either. Not for the less tech savvy folks I guess. Otherwise a very nice place
3 nachten verbleven in september 2022

8/10 – Goed

MARYNA

10 nachten verbleven in juli 2022

8/10 – Goed

Eunwook

3 nachten verbleven in juli 2022

8/10 – Goed

Owen

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Super clean, quiet room with nice amenities. The main bed was great, but the pull-out sofa bed was lumpy, short, thin and quite uncomfortable. Overall though, a nice stay.
5 nachten verbleven in mei 2022

4/10 – Matig

Leila

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
While booking this property for an employee to go to a convention it wasn't clear what the check-in procedure is: create an account, you need to give your biometrics (camera on your phone), you need to upload your ID... all this is highly intrusive and also not very secure online. Additionally, if you book this for someone else it becomes a holy mess, because I was the credit card holder, and my employee the guest. Checking in was a nightmare. My employee had to wait two hours in the lobby because of this. Finally he was able to register over the phone. The next day the nightmare continues, as I get an email saying that they would cancel the reservation because again - I couldn't have his biometrics. It is so easy in other hotels where you just simply have to show your ID at the check in desk without any of this biometrics, load up ID, and emails hassle.
2 nachten verbleven in mei 2022
Reactie van Sonder op 12 mei 2022
Hi Leila, thank you for providing your feedback. We do our best to make the check-in process as seamless and easy as possible. We are so sorry that this was not the case for you. All of the steps in the check-in process are in place for your safety as well as our own. We will review our check-in procedures to ensure that these inconveniences don't happen in the future. If you decide to give us another try, please reach out to our support team before booking. We would love to make it up to you.

8/10 – Goed

Gar

Reisde met familie
Positief: Netheid, comfort kamer
Livable
Our Sonder apartment was cleverly designed and provisioned. It was quite livable.
14 nachten verbleven in april 2022

10/10 – Uitstekend

Melissa

2 nachten verbleven in oktober 2021

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, comfort kamer
Great place for a short stay
This is a nice, modern, efficient place in Uptown Minneapolis. A lot of good and varied restaurants nearby, all walking distance. Only negative was no free parking available at residence.
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Nancy

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was very modern and a beautiful space. Very conveniently located near the Minneapolis lakes as well as shopping and restaurants. We found free onstreet parking a few blocks away.
2 nachten verbleven in oktober 2021

8/10 – Goed

anthony

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the property did not fail to impress the only thing i would have liked was that there be some Tupperware and maybe a baking tray
13 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
directly above a target with a Starbucks
2 nachten verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked that it was conveniently located near food and stores. It was easy to get in and out of the apt. The apt was tastefully decorated.
14 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the amenities, laundry in apartment, exercise room, coffee in lobby, rooftop area, pool/game area, balcony.
7 nachten verbleven in juli 2021

6/10 – Redelijk

Alyssa

Positief: Comfort kamer
Negatief: Netheid
Meh
It was good but it was dirty when arrived dirty towels dirty linens garbage left I found pills in the bathroom the soap was open I got no shampoo still kinda pissed
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had there not been a security guard "hanging out" outside our building, we would still be there four days later trying to enter the building! Nowhere in any of our communication from Sonder was the name "Revel" mentioned as the name of the building where we were staying. The instructions to enter the building via the touch screen were not clear, and there were no directions to tell us how to get to our room (178), which was apparently on floor 1 and 1/2! Again, the security guard helped us figure out how to get to the room by taking the elevator to the second floor and then navigating down a stairwell to get to the floor the room was on. AND, there were ZERO instructions about how to enter the room! A touch pad and a passcode, but no directions on how to use it! Third time, thank god for the security guard being there to assist us. AND, no mention anywhere in our communications about the key fob that was in the room in what looked like a lozenge tin, and what it was for! OVERALL, COMMUNICATION WAS AWFUL! Once we got situated - it took about an hour and a half from our arrival until we settled in for the night - the facilty and experience was fine, other than there not being anyone one the premises to ask for extra supplies or to answer questions about the facility. We would likely return to the REVEL the future, now that we have an idea how the rental functions, because it is just a 10 minute walk from our daughter's home, and it was a nice facility.
4 nachten verbleven in mei 2021

10/10 – Uitstekend

Anna

Positief: Netheid, comfort kamer
2 nachten verbleven in april 2021

10/10 – Uitstekend

Shell

Zakenreiziger
Positief: Netheid, comfort kamer
5 nachten verbleven in maart 2021