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Beoordelingen van TownePlace Suites by Marriott Minooka

2.5 out of 5
TownePlace Suites by Marriott Minooka
630 Bob Blair Road, Minooka, IL

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 81 van 106 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 106 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 106 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 106 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 106 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Karras

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was the only thing that could use improving. We arrived promptly when it opened and hot food was cold.
1 nacht verbleven in mei 2024
Reactie van Carrie Blahut Guest Service Manager op 4 mei 2024
Hello! Thank you so much for staying with us and thank you for the feedback. I am so sorry you experienced that at Breakfast. I will be checking into that. Again, So sorry for that inconvenience.

2/10 – Ontzettend slecht

Samantha

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Carrie-Guest Service Manager op 22 apr 2024
We are so sorry you experienced a bad stay. Please let us know if there was anything we could of done better. Have a wonderful day

10/10 – Uitstekend

Matt

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Frozen Tundra Trip to Minoola
This was a great hotel. Spent 3 nights here during the coldest 3 days of my life. Temperatures were -14° with windchills to -30° and below. This hotel was completly warm and comfortable and never felt cold in my room. The bed and pillows were awesome. The shower and bathroom were very nice and a good size.
3 nachten verbleven in januari 2024
Reactie van Carrie-Guest Service Manager op 21 jan 2024
Hello Matt, WOW! What a great review. We are so happy you could have a warm, comfortable stay while it was so frigid outside. We love to hear such a great review of your stay. We hope to see you again soon!

10/10 – Uitstekend

Darrell

5 nachten verbleven in januari 2024
Reactie van Carrie-Guest Service Manager op 21 jan 2024
Thank you so much Darrell for the 5/5. We hope to see you again soon!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Voorzieningen
Excellent staff, convenient location. The property is extremely clean
1 nacht verbleven in december 2023
Reactie van Carrie Blahut Guest Service Manager op 26 dec 2023
Hello Michael, Thank you for staying with us and we are happy you had such a great stay with us. We hope to see you again when you are in the area.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Carrie-Guest Service Manager op 25 dec 2023
Hello Jeff, Thank you so much for staying with us and for an amazing review! We hope to see you again when you are in the area.

8/10 – Goed

Donna, Saint Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room above us was very noisy with heavy walking at night and it started again at 5 in the morning. I gave up sleeping and got ready for the day.
1 nacht verbleven in december 2023
Reactie van Carrie-Guest Service Manager op 21 dec 2023
Hello Donna, I am so sorry to hear about your terrible nights sleep. We do have workers who get in late and return early. Again, I am so sorry for your terrible nights sleep.

10/10 – Uitstekend

Marlene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Carrie Blahut-Guest Service Manager op 23 nov 2023
Hello Marlene, Thank you for the amazing review! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 – Uitstekend

Laura

1 nacht verbleven in november 2023
Reactie van Carrie op 21 dec 2023
Thank you Laura for staying with us and for the great review. We hope to see you soon!

10/10 – Uitstekend

PATRICIA

2 nachten verbleven in oktober 2023
Reactie van Carrie Blahut op 19 okt 2023
Thank you for staying with us!Thank you Patricia for this great review and we hope to see you soon!

10/10 – Uitstekend

Sergio

3 nachten verbleven in augustus 2023
Reactie van Carrie Blahut op 19 okt 2023
Thank yoi Sergio for your amazing review!!We hope to see you soon.

2/10 – Ontzettend slecht

Genevieve

1 nacht verbleven in juni 2023
Reactie van Carrie Blahut Guest Service Manager op 5 jun 2023
Hello Genevieve,I am so sorry you had trouble with your reservation. Please let me know what was the issue and I will for sure look into it. I am so sorry about any inconvenience.

10/10 – Uitstekend

John

Reisde met familie
Staff was really nice. Breakfast was very good. The gas grills provided in front of the hotel worked great.
4 nachten verbleven in mei 2023
Reactie van Carrie Blahut *Guest Service Manager op 3 jun 2023
Hello John, I am so glad you enjoyed your stay here and you had a great experience. I see you enjoyed the grills...they are so nice to use especially on a beautiful day. We are glad you had a positive experience while you were here. We hope to see you again soon

10/10 – Uitstekend

Rocco

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van TownePlace Suites Minooka team op 9 feb 2023
Hello Rocco! Thanks for the wonderful review! See you soon!

10/10 – Uitstekend

Donna, Saint Charles

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed near our family and the hotel was great.
2 nachten verbleven in december 2021
Reactie van Carrie Guest Service Manager op 15 jan 2022
Thank you so much Donna for your Review. We are so glad you enjoyed your stay with us and look forward to seeing you again if you are in the area. Have a great day!

10/10 – Uitstekend

Lisa

1 nacht verbleven in december 2021
Reactie van Carrie Guest Service Manager op 15 jan 2022
Thank you so much Lisa for your wonderful review. We are so glad you enjoyed your stay! Have a Wonderful day.

10/10 – Uitstekend

JEFFREY, ALBUQUERQUE

1 nacht verbleven in oktober 2021
Reactie van TPS Minooka Tribe op 17 jan 2022
Hi Jeffrey! Thanks for the great response!

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lax pandemic precautions
The room was excellent with a huge shower, convenient kitchenette with nice-sized fridge, and comfortable bed. The hotel does not seem to be concerned with an active pandemic. As happened the time we stayed before, the check-in clerk was unmasked with no plexiglass and only a table to provide a few feet of distance. Breakfast made no sense at all. A table barrier was around the food area. No one was present to serve for a few minutes. When the server arrived, she ushered people back and stated that only she could get food, yet she wore no mask. Why take pandemic precautions and then have the server able to pass on any germs? I was wearing a mask, but didn't want her breathing on my oatmeal. I walked away. We're vaccinated, but if someone deals with hundreds of people a day, they can carry a heavy viral load and pass it on to others despite vaccination status. If you're able to stay in your room, not eat their breakfast, and wear a mask in the hallways, you should love this place.
1 nacht verbleven in september 2021
Reactie van TPS Minooka Tribe op 17 jan 2022
Hello Lisa, Thank you for the review! Have a wonderful day!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and functional rooms. Bedding was comfortable. The hotel exceeded my expectations.
1 nacht verbleven in augustus 2021
Reactie van TPS Minooka Tribe op 17 jan 2022
Thank you so much for the great review!

6/10 – Redelijk

dawn

Reisde met familie
Positief: Netheid, personeel en service
Value not so much.
Hotel was nice. Bed was rough and uncomfortable. Pillows could be better. Outdoor sitting area was not serviced or monitired. Not available to all to enjoy. Service desk was attentive. Extended hold on debit card was unnecessary.
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room had a kitchen and was very nice to be able to put things in the refrigerator. Everything was very pleasant. The lady that served the breakfast was so nice and we talked a lot with her. She was very helpful and made sure we got served all we wanted. I am sorry I have forgotten her name, but please relay that she was friendly to us and was a nice person.
1 nacht verbleven in april 2021
Reactie van TPS Minooka Tribe op 30 apr 2021
Hello, Thank you for the great review!! We are so happy you enjoyed your stay and we hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very accommodating to our needs. We were there only one night but looks like a great place for a longer stay.
1 nacht verbleven in april 2021
Reactie van TPS Minooka op 6 apr 2021
Thanks for the great review! We hope to see you again if ever in town.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice and clean property! The room had a full size refrigerator and a two burner stovetop the unit we stayed in. The king size bed was very comfortable. We will definitely be back!
2 nachten verbleven in februari 2021
Reactie van TPS Minooka Tribe op 22 feb 2021
Thank you so much for the great feedback! So glad to see you will be back again!

10/10 – Uitstekend

Susan, Frankfort

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was very clean. The staff was very friendly and accommodating. The free breakfast was delicious. We will definitely be coming back to stay! 5 Star rating!
2 nachten verbleven in december 2020
Reactie van TPS Minooka Team op 4 jan 2021
Hello Susan, Thank you for stay with us and the wonderful 5 star review! Can't wait to see you next time!

10/10 – Uitstekend

Rick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a small suite with kitchenette. Was very nice. Lots of amenities and everything you would need in the kitchen. Pool and workout room looked great but we didn’t use. Nice hot breakfast.
2 nachten verbleven in december 2020
Reactie van TownePlace Suites Tribe op 29 dec 2020
Hello Rick! Thank you for the great 10 start rating on our hotel! We hope to see you again! Happy New Year!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room for a good price
We had a great room at a reasonable price. Room was big and clean Staff was very pleasant and helpful
1 nacht verbleven in november 2020
Reactie van TPS Minooka Tribe op 30 nov 2020
Hello James, Thank you so much for the great feedback! We love hearing from our guests and appreciate you take the time to share your thoughts! See you next time.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2020
Reactie van TPS Minooka Tribe op 25 nov 2020
Thank you for the 5 star review!

10/10 – Uitstekend

keith

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great 2 night stay for wedding weekend
Super clean, very friendly staff, comfortable bed and room with more amenities than expected.
2 nachten verbleven in oktober 2020
Reactie van Katy op 22 okt 2020
Hello Keith, Thank you for taking the time to review our hotel. I am thrilled to hear that we were what you expected and more! We look forward to seeing you again next time. Thanks again and have a great day. Sincerely, Katy

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great . Rooms clean and updated. Breakfast was good for it to be free. Staff was friendly
1 nacht verbleven in oktober 2020
Reactie van Katy op 20 okt 2020
Hello, Thank you so much for the great review! We appreciate all of the wonderful feedback about our hotel and staff. We look forward to seeing you again. Sincerely, Katy

10/10 – Uitstekend

Tracy, Iowa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really loved the hotel. Staff was great. The room was exactly what we needed. Very clean as well.
1 nacht verbleven in oktober 2020
Reactie van Katy op 13 okt 2020
Hello Tracy! Thank you for taking the time to review our hotel. We are so happy to know that the room was exactly what you needed. We appreciate the great feedback and look forward to seeing you again real soon. Sincerely, Katy

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Home Away From Home
We stayed in a one-bedroom suite. The room was in superb condition. Everything appeared new and very clean. The kitchenette had a stove, dishwasher, ample fridge, and microwave. The TVs were crisp with good picture. The closets and storage were amazing. The bathroom was large and sparkling. There were thermostats in both rooms and room-darkening shades. The bed and pillows were so comfortable and sleep inducing. Breakfast was really delicious. My only wish is that the front desk would have had plexiglass and that the clerks would consistently wear masks, especially since they greet a lot of people from all over. We have family nearby, so I expect that we'll be making this great hotel a "home away from home".
1 nacht verbleven in augustus 2020
Reactie van Katy op 23 aug 2020
Hello Lisa, Thank you so much for the great review! We appreciate all of the great feedback. We are happy to be your home away from home and look forward to seeing you again. I look forward to sharing your review with the rest of the team. Thanks again and have a great day! Sincerely, Katy

10/10 – Uitstekend

Brad, St. Louis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice, clean, comfortable room. Loved the kitchen area. Very friendly, helpful staff. Breakfast didn't really wow, but wasn't bad. Not really sure about the shower. It took up 1/3 of the bathroom to the detriment of counter space and no door made for a chilly experience and wet floor. But would definitely stay here again.
3 nachten verbleven in juli 2020
Reactie van Katy op 14 jul 2020
Hello Brad, Thank you so much for the review and all of the great feedback! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you next time. Have a great day! Sincerely, Katy

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2020
Reactie van Katy op 15 jun 2020
Hi There! Thank you so much for the 5 out of 5!! Sincerely, Katy

10/10 – Uitstekend

Lukas, Minooka,Illinois

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right off I-80 good food restaurants to choose from
1 nacht verbleven in maart 2020
Reactie van Katy op 31 mrt 2020
Hello Lukas! Thank you so much for the 5 out of 5 ranking and great feedback! We look forward to seeing you next time. Thanks again and have a great day! Sincerely, Katy

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome stay
Best hotel ive stayed at everything is in the room silverware pots pan electric counter top stoveplates bowls everything
1 nacht verbleven in maart 2020
Reactie van Katy op 18 mrt 2020
Hello Kenneth! Thank you so much for such a great review! We appreciate the wonderful feedback and are happy to hear that you had such an awesome stay with us. We look forward to seeing you again next time. Thanks again and have a great day! Sincerely, Katy

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Katy op 9 mrt 2020
Hello Michael! Thank you so much for the 10 out of 10 ranking! We look forward to seeing you again. Sincerely, Katy

8/10 – Goed

Diana

5 nachten verbleven in februari 2020

10/10 – Uitstekend

Derrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Watch e sound insulation in new hotel construction. I could hear other guests talking through the walls and vents. The front desk clerk was excellent, quite helpful. The bed and pillows were comfortable and the room was tastefully decorated.
1 nacht verbleven in februari 2020
Reactie van Katy op 24 feb 2020
Hello Derrick, Thank you for your review! We appreciate all of the great feedback. We look forward to seeing you again next time. Sincerely, Katy

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I like going there it’s a nice place always clean however the front desk clerk was very rude to my wife and I. We ask for a room with a bigger bed. And she was snotty with us and said we couldn’t get a bigger bed because we booked through Expedia. She then called us the day we were supposed to leave and woke us up saying we were supposed to be out by 11 we called the night before and asked for a late checkout. She was not apologetic at all.
2 nachten verbleven in februari 2020
Reactie van Katy op 11 feb 2020
Hello, Thank you for your review. I would like to sincerely apologize about the service issues that you experienced. We value each and every guest and always ensure that they have the best possible experience while staying with us. I am truly sorry we fell short of this during your stay. We are unable to make changes on reservations that are not made on property level. Your feedback will be shared with the rest of the team to ensure this was an isolated incident that will be corrected immediately. Thank you again and have a great day. Warm Regards, Katy

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Katy op 2 feb 2020
Hello Michael, Thank you for the 8 out of 10 rating. We hope to see you again real soon. Sincerely, Katy

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New, clean and very comfortable. Breakfast was very good.
1 nacht verbleven in januari 2020
Reactie van Katy op 20 jan 2020
Hello! Thank you so much for the 5 out of 5 ranking! We appreciate all of the great feedback about our hotel. We hope to see you again real soon. Sincerely, Katy

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick time away
Quick weekend getaway. Rooms were clean. Pool was clean. Staff was very friendly & polite!
1 nacht verbleven in januari 2020
Reactie van Katy op 13 jan 2020
Hello Tiffany! Thank you so much for the great review about your stay at our hotel! We appreciate the great feedback and hope to see you again real soon! Have a great day. Sincerely, Katy

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2019
Reactie van Katy op 29 dec 2019
Hello, Thank you for reviewing our hotel. I am very sorry to see that you did not enjoy your stay with us. We hope that you will give us another chance to turn that 3 star rating to a 5 star. Thank you again and have a great day! Sincerely, Katy

10/10 – Uitstekend

Louis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Katy op 10 dec 2019
Hello Louis, Thank you so much for the 10 out of 10! We look forward to seeing you next time. Have a great day amd Happy Holidays! Sincerely, Katy

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we drove up very nice and easy to see front entry very nice and inviting
1 nacht verbleven in december 2019
Reactie van Katy op 8 dec 2019
Hello, Thank you for the review about your experience. We appreciate your feedback! Hope to see you again real soon! Warm Regards, Katy

10/10 – Uitstekend

Celeste

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful clean very welcoming nice friendly attentive staff through the hotel .
1 nacht verbleven in november 2019
Reactie van Katy op 8 dec 2019
Hello Celeste, Thank you for your review about our hotel and staff. So good to hear that you enjoyed your stay with us. Thank you again and have a great day! Warm Regards, Katy

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van Katy op 25 nov 2019
Thank you for the perfect ranking! Sincerely, Katy

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Katy op 11 nov 2019
Thank you for the 5 out of 5 ranking!! Sincerely, Katy

10/10 – Uitstekend

Priscilla

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great customer service! Loved this hotel! Very modern, clean, and up to date! Will definitely stay again!
2 nachten verbleven in oktober 2019
Reactie van Katy op 29 okt 2019
Hello Priscilla, Thank you for the 10 out of 10 ranking and the great feedback! So good to know that you enjoyed your stay with us. We will see you again next time! Thanks again and have a great day. Sincerely, Katy

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Katy op 29 okt 2019
Hello Michael, Thank you so much for the 10 out of 10 ranking! Sincerely, Katy