Everything was great, and considering we were late getting in that night the management went above an beyond making sure we could get into our room. My only complaint, which others have stated too, is that the thermostat could not go below 72 degrees, otherwise the unit would freeze and not work. So, while the thermostat did not go below 72 degrees, I can guarantee you, that was NOT 72 degrees in the room. It felt closer to 79/80. And considering how hot/muggy it was outside, it wasn't refreshing to come back inside, let alone sleep at night.