Our stay was eventful, as we arrived to the carbon monoxide detectors blaring through the house. I called a VH rep only for them to say “crack the garage door, go out to dinner, come back and 9-10 chance it will turn off. And you’ll be fine” With 7 children with us, this was NOT an option, as safety is paramount.
We were given the option to call the non emergency line. Firetrucks came and assessed the beautiful home while as our whole family waited outside horrified. The firemen informed us that carbon monoxide was not detected HOWEVER deadly amounts of hydrogen were found due to people leaving the golf carts plugged in the garage with no ventilation. The firemen were appalled noting that we avoided a deadly situation, praising us for not brushing off the directions of VH’s representative. We were told this happens often at this home. The property itself was gorgeous, we love coming to the Baytowne area (this was our 3rd time).
We tried to overlook our first day and having to call the fire dept for a recurring , deadly issue that could have been mitigated, but we couldn’t get over how terribly we were in danger from the first night.
We appreciate the local FD and wish that there was more concern for safety as with had several interactions with Vacation Haven staff who all brushed off the severity of our experience.