Exterieur

Beoordelingen van Stoney Creek Hotel Quad Cities - Moline

2.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 560 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 202 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 1003 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Dean

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Abby op 24 mei 2024
We are sorry to hear that your experience fell short, Dean. We hope to welcome you back again and exceed your expectations!

10/10 – Uitstekend

Beth

Reisde met familie
Positief: Voorzieningen
Helpfullness of the staff, excellent service at checkin
1 nacht verbleven in mei 2024
Reactie van Abby op 21 mei 2024
We're thrilled to hear that our staff was helpful and provided excellent service during your check-in. Thank you for acknowledging their efforts!

10/10 – Uitstekend

Robin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful facilities. Location is convenient and within walking distance of the river, restaurants and attractions. Reserved a king bed and got 2 doubles, but was comfortable and worked for us. 3 people called off work that morning so no hot breakfast options, staff was trying his best to accommodate everyone.
1 nacht verbleven in mei 2024
Reactie van Abby op 21 mei 2024
Thank you for sharing your experience! We're glad you found our facilities beautiful and enjoyed our convenient location. Apologies for the mix-up with your room, but we're pleased to hear it still worked out for you. We appreciate your understanding regarding the breakfast situation and the efforts of our staff to make the best of it.

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Abby op 23 mei 2024
Thank you for taking the time to leave us a glowing rating, Joyce! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

4/10 – Matig

James

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Close to the Mark.
1 nacht verbleven in mei 2024
Reactie van Abby op 21 mei 2024
Thank you for your feedback. We'll strive to improve and meet your expectations next time.

10/10 – Uitstekend

Stefani

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price 5 stars!
1 nacht verbleven in mei 2024
Reactie van Abby op 19 mei 2024
Thank you for taking the time to leave us a glowing review, Stefani! We are happy to hear your enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

Reginaldo

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely recommend
1 nacht verbleven in mei 2024
Reactie van Abby op 19 mei 2024
Thank you for taking the time to leave us a glowing review, Reginaldo! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 – Goed

Kristen

Reisde met partner
Positief: Netheid, personeel en service
It was a nice area, convenient to get to places and nice property. Thermostat in room didn’t work.
1 nacht verbleven in mei 2024
Reactie van Abby op 17 mei 2024
Thank you for taking the time to leave us a review and share your concerns with the thermostat. We hope to welcome you back again soon and exceed your expectations!

10/10 – Uitstekend

Ryan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, wonderful staff
1 nacht verbleven in maart 2024
Reactie van Abby op 17 mei 2024
Thank you for your wonderful review, Ryan! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 – Uitstekend

Mary L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a busy hotel the night we stayed but our room on the 4th floor was clean, quiet & comfortable. The location was great, right on the riverwalk, near the convention center & amongst a number of large hotels. After a full day of driving, we enjoyed a stroll, a drink & dinner nearby. The hotel also provides breakfast that is better than most. Lovely. I would gladly stay here again.
1 nacht verbleven in mei 2024
Reactie van Abby op 16 mei 2024
Thank you for sharing your great experience, Mary! We are so glad you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pet friendly, security.
1 nacht verbleven in mei 2024
Reactie van Abby op 15 mei 2024
Thank you for taking the time to leave us a glowing rating, Pamela! We are excited to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property, in a great location and it was clean, with a great staff!
1 nacht verbleven in mei 2024
Reactie van Abby op 13 mei 2024
Thank you for your glowing review, Jean! We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed at this property many times & always have a great experience here. Excellent place to stay!!
1 nacht verbleven in mei 2024
Reactie van Abby op 11 mei 2024
Thank you for your glowing review, Carol! We appreciate your time and hope to welcome you back again soon.

8/10 – Goed

Jessica

2 nachten verbleven in april 2024
Reactie van Abby op 11 mei 2024
Thank you for your glowing review, Jessica! We hope to welcome you back again soon.

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable
1 nacht verbleven in mei 2024
Reactie van Abby op 6 mei 2024
Thank you for your review, Amanda! We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None
1 nacht verbleven in mei 2024
Reactie van Abby op 6 mei 2024
Thank you for taking the time to leave us a great rating, Rebecca! We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 – Goed

Carla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Attractive hotel; toilets and vanity too low.
1 nacht verbleven in mei 2024
Reactie van Abby op 5 mei 2024
Thank you for taking the time to provide us your feedback, Carla. We hope to welcome you back again soon and exceed your expectations.

10/10 – Uitstekend

Leisa

Reisde met familie
We loved this hotel!
2 nachten verbleven in mei 2024
Reactie van Abby op 4 mei 2024
Thank you for taking the time to leave us a great review, Leisa! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon

6/10 – Redelijk

Amy

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Abby op 5 mei 2024
We are sorry to hear about your poor experience, Amy. Please do not hesitate to reach out to a member of our staff to further discuss your stay. We hope you decide to give us another chance in the future!

4/10 – Matig

Kurt

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool area was filthy
1 nacht verbleven in april 2024
Reactie van Abby op 3 mei 2024
We are very sorry for your poor experience, Kurt, and will promptly tend to the issues you shared in your review. We hope to welcome you back again soon and exceed your expectations!

10/10 – Uitstekend

jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
1 nacht verbleven in april 2024
Reactie van Abby op 1 mei 2024
Thank you for taking the time to leave us a perfect rating, Jonathan. We are so happy you enjoyed your stay and look forward to welcoming you back again soon!

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the overall rustic atmosphere. Room was very nice size. Staff was friendly and helpful. We had a nice stay considering that the hotel was fully booked.
2 nachten verbleven in april 2024
Reactie van Abby op 29 apr 2024
Thank you for taking the time to share your feedback, Michael! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

Otis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was cool!!
2 nachten verbleven in april 2024
Reactie van Abby op 25 apr 2024
We're absolutely thrilled to hear that you had such a fantastic experience with us. It's always wonderful to know that our efforts to provide top-notch service are appreciated by our guests. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for another amazing stay!

2/10 – Ontzettend slecht

Tracy

Reisde met familie en kleine kinderen
Negatief: Netheid
I couldn’t check into the hotel until after 3 o’clock and then check out was by 11 so I didn’t get 24 hours in this hotel that I paid $250 a night for I was right outside the pool with children and had a bunch of grown men waving at my daughters through the windows and then The noise in the room was absolutely ridiculous. We were outside the pool so everybody was there till midnight and then after that, they were running around the halls throwing balls on the walls smoke alarm went off at 11:30.so now everybody in my room is awake then you could hear someone vacuuming at 3 AM. This was the most horrible experience I’ve ever had in a hotel in my life for $250. I think I need a refund.
1 nacht verbleven in april 2024
Reactie van Abby op 25 apr 2024
I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that your stay did not meet your expectations, especially regarding noise disturbances and inappropriate behavior near the pool area.We take guest feedback very seriously, and I assure you that your concerns will be addressed with our management team immediately. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused during your stay.Please accept our sincerest apologies, and we would like to extend an invitation to reach out to our customer service team directly to discuss your concerns further and explore possible solutions, including a refund for the inconvenience you experienced. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a pleasant stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

6/10 – Redelijk

Carolyn, Moline

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
They were really busy, which is a good thing. Unfortunately, that meant when my room was not necessarily up to their standards (damaged locks, fire alarm issues, etc), there were no other options. The staff was very friendly and helpful as much as they were able to be and discounted the room for the trouble. Lots of children making noise late into evening so it’s definitely a family-friendly hotel :-)
1 nacht verbleven in april 2024
Reactie van Abby op 22 apr 2024
Thank you for taking the time to share your feedback, Carolyn. We are terribly sorry for the issues you encountered during your stay and hope to welcome back again soon to exceed your expectations!

10/10 – Uitstekend

Alicia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Abby op 11 mei 2024
Thank you for your glowing review, Alicia! We hope to welcome you back again soon.

2/10 – Ontzettend slecht

Brent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff failed to address an issue with some very loud guests and their extended friends who were either staying in other rooms or exciting and re-entering the room adjacent to ours on the 3rd floor constantly between 10pm and 3.50am. The 'Moose Room.'. These guests went outside at around 3am and had a very loud argument that I am certain other guests were woken up by.
1 nacht verbleven in april 2024
Reactie van Abby op 22 apr 2024
We are very sorry for your poor experience, Brent. We strive to present each guest with a comfortable, relaxing stay, and it is clear that we fell short in this case. As we continue making improvements to our hotel, we hope you will give us another chance to exceed your expectations.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome!
1 nacht verbleven in april 2024
Reactie van Abby op 22 apr 2024
Thank you for taking the time to leave us a perfect rating, Amy! We hope to welcome you back again soon.

10/10 – Uitstekend

marilyn, Marion

1 nacht verbleven in april 2024
Reactie van Abby op 11 mei 2024
Thank you for taking the time to leave us a great review, Marilyn! We hope to welcome you back again soon.

10/10 – Uitstekend

Dan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice and clean. Staff were very friendly. Nice walk to Vibrant Arena.
1 nacht verbleven in april 2024
Reactie van Abby op 17 apr 2024
Thank you for taking the time to leave us a great review, Dan! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service
Great location for event at the arena. Would recommend.
1 nacht verbleven in april 2024
Reactie van Abby op 17 apr 2024
Thank you for taking the time to leave us a great review, James! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

Trudy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We attended a concert at Vibrant arena, so we loved the proximity to that venue.
1 nacht verbleven in april 2024
Reactie van Abby op 17 apr 2024
Thank you for taking the time to leave us a review, Trudy! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location - easy walk to arena
2 nachten verbleven in april 2024
Reactie van Abby op 15 apr 2024
Thank you for taking the time to leave us a great review, Donna! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

ERNIE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic place would love to stay again!
1 nacht verbleven in april 2024
Reactie van Abby op 15 apr 2024
Thank you for taking the time to leave us a great review, Ernie! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 – Goed

Sulejman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Abby op 17 apr 2024
Thank you for taking the time to leave us a rating, Sulejman. We are happy to hear you enjoyed your stay and hope to exceed your expectations during your next trip!

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy and convenient check in. Rooms are spacious and clean.
1 nacht verbleven in april 2024
Reactie van Abby op 15 apr 2024
Thank you for taking the time to leave us a great review, Alan! We are so excited to hear you enjoyed your stay and look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

Mary Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked being close to venue!👍❤️
1 nacht verbleven in april 2024
Reactie van Abby op 15 apr 2024
We are so happy to hear that you enjoyed our close proximity to the venue, Mary. We hope to welcome you back again soon and exceed your expectations.

2/10 – Ontzettend slecht

Michelle

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I didnt like management!
1 nacht verbleven in april 2024
Reactie van Abby op 15 apr 2024
We are very sorry to hear about your poor experience, Michelle. Please feel free to reach out to us at the property to further discuss your stay.

8/10 – Goed

Ladaetra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was nice and clean
2 nachten verbleven in april 2024
Reactie van Abby op 15 apr 2024
Thank you for taking the time to leave us a review, Ladaetra! We hope to exceed your expectations in the future.

8/10 – Goed

Destiny

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
everything was great except the pool area. there were candy wrappers all over the ground and jacuzzi had a lot of sand in it??
1 nacht verbleven in april 2024
Reactie van Tristen Werner, Supervisor op 10 apr 2024
Dear Destiny, We're thrilled to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the pool area cleanliness. Your feedback is valuable, and we'll address this with our team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Thank you, Tristen Werner

4/10 – Matig

John, ENGLEWOOD

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very low on staff. Bartender would not wait on tables and had his kids and wife in there. Hotel is a kid hotel and has pool birthday parties which was not advertised. Candy all over floors and stairs. Breakfast area empty numerous days. Maid service horrible but sure want tips. Front desk girls were nice but horribly overworked. They cannot be at front desk and do numerous other things. Very poorly ran.
5 nachten verbleven in april 2024
Reactie van Silas op 9 apr 2024
Thank you so much for taking the time to leave this review. We will use this as a coaching moment with the team and management to ensure this kind of experience does not happen in the future. We would love the opportunity to provide a better experience in the future for you.

10/10 – Uitstekend

Daniel

Good
1 nacht verbleven in april 2024
Reactie van Silas op 9 apr 2024
Thank you for taking the time to leave this feedback. We are thrilled that you had a great experience and look forward to seeing you in the near future!

10/10 – Uitstekend

Kalina

1 nacht verbleven in april 2024
Reactie van Abby op 27 apr 2024
Thank you for your glowing rating, Kalina! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Uitstekend

Kevin

Enjoyed our stay there , thanks .
1 nacht verbleven in maart 2024
Reactie van Silas op 9 apr 2024
Thank you so much for taking the time to leave this review. We are thrilled that you had a great experience and hope to see you soon!

10/10 – Uitstekend

Keenan

2 nachten verbleven in maart 2024
Reactie van Abby op 21 apr 2024
Thank you for leaving us a great review, Keenan! We hope to welcome you back again soon.

10/10 – Uitstekend

TERESA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent.
1 nacht verbleven in maart 2024
Reactie van Silas op 9 apr 2024
Theresa, thanks for leaving us your feedback! We are thrilled that we were able to provide a 5/5 experience and look forward to seeing you again in the near future!

6/10 – Redelijk

Randi

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Silas op 9 apr 2024
Randi, thank you for taking the time to leave this review. We look forward to seeing you in the future and providing a perfect experience!

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like to stay at Stoney Creek Inn and walk to concerts at Vibrant Arena. Very convenient and safe.
1 nacht verbleven in maart 2024
Reactie van Tristen Werner, Supervisor op 10 apr 2024
Hello Sandra,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay with us at Stoney Creek Inn and found our location convenient and safe for attending concerts at Vibrant Arena. We look forward to welcoming you back again soon!Thank you, Tristen Werner

10/10 – Uitstekend

Barbara

It's a great location. Loved the location and our room!
1 nacht verbleven in maart 2024
Reactie van Silas op 9 apr 2024
Thank you for taking the time to leave this response, Barbara. We are so happy you enjoyed your stay and look forward to seeing you again in the near future!

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in as always. Close to the Vibrant arena.
1 nacht verbleven in maart 2024
Reactie van Tristen Werner, Supervisor op 9 apr 2024
Hello Alan,Thank you for your positive feedback! We're glad to hear that you found our check-in process easy and enjoyed our proximity to the vibrant arena. We look forward to welcoming you back soon!Thank you, Tristen Werner