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Beoordelingen van Cocoa Boutique Hotel

4.5 out of 5
Cocoa Boutique Hotel
Mount Kenya Road off links Road, Nyali, Mombasa

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 14 van 31 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 31 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 31 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 31 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 31 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

6,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Frankie

Positief: Personeel en service
The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected. I enjoyed the pool, and food was good.
1 nacht verbleven in november 2023

4/10 – Matig

YE

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Tyson

3 nachten verbleven in oktober 2023

8/10 – Goed

Joanne

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
OK
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Abdi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.
4 nachten verbleven in mei 2023
Reactie van Reservations Manager op 30 mei 2023
Dear Abdi,We wish to thank you for staying with us and for the kind feedback. It means a lot and it will enable us to always look forward to better our service and ensure quality product. We look forward to hosting you in the near future.Regards,

6/10 – Redelijk

Christa

2 nachten verbleven in maart 2023
Reactie van Reservations Manager op 30 mei 2023
Dear Christa,We apologies for the delay and we appreciate feedback. If possible, kindly let us know on what to improve to make your future stay more comfortable and enjoyable.Regards

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet. We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me. The entire area was clean and safe. Parking was secure. The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe. This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax. A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either. We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us. The hotel food was good and the staff was great. Zero complaints. Roberto's Italian restaurant is a must and is only a couple minutes away by car.
3 nachten verbleven in maart 2023
Reactie van Cocoa collection op 28 mrt 2023
Dear Jason,Good day,Thank you for staying with us and we appreciate your feedback, we have worked on the Wi-Fi and believe on your next stay you will be able to enjoy your streaming and the social media interactions.We look forward to your next visit and please do not hesitate to contact us for any information or clarification required.Regards.

10/10 – Uitstekend

Imelda

2/10 – Ontzettend slecht

Håkan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Bad receptionist and very late meals
The breakfast and dinner was 45 minutes late and the receptionist was rude and didn’t want to give us discount due to the fact we missed breakfast because of the delay of the breakfast
1 nacht verbleven in januari 2023
Reactie van Fidelis Kanyi. op 27 jan 2023
Dear Håkan,Thank you very much for choosing to stay at Cocoa Boutique Hotel, although it is with concern to note that you were not satisfied with your experience. The rating you have posted was taken into serious consideration and has been addressed with the concerned departments. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

6/10 – Redelijk

steffen

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 stjerner ikke 4,5 stjerner
Vi kjøpte oss en uke på et 4.5 stjernes hotell og forventet oss en uke med høy standar, her betalte vi en del mer for å få dette. Hotellet er overhode ikke et luksus hotell. Om 3 stjerner så er jeg snill. Rom 1: skittent og ødelagt møbler, ingen terrasse og klagde på dette. Fikk nytt rom med oppgradering, hjalp veldig på at terrasse var inklusivt, fortsatt slitent og dager uten varmt vann. Seng: ekstrem harde. + meget god renhold service med skifte av håndkle og i stand gjørende av rom både morgen og kveld, meget bra:-) Resepsjon : meget hyggelig og bra service. Svømmebasseng : ålreit område og rent vann, leite etter madrasser og håndkle for å legge seg på sol seng burde en ikke trenge. Resturant : noen middager var uspiselige, andre var himmelsk, de 2 middagene som var uspiselige var så dårlig at lammekjøtt var seigt, trevlete og ille, fikk noen kyllingretter som var fantastiske. Servering personal: ei som gjorde oppholdet som et eventyr og var på jobb kveld/dag for så å ha fri et døgn. Det andre døgnet var helt tragisk i forhold til ei som bare var til stede og ga faen i jobben. Servering ved bassenget var kun hun som gjorde oppholde som et eventyr som gjorde. Hotel eier: hyggelig fyr, som har tatt over hotellet for noen uker siden, fikk en hyggelig prat og jeg tror virkelig at over noen måneder er det store forandringer og et bedre sted å bo sånn miljø/service Anbefaler de å senke prisen til 3 stjerner pris i området så en får riktig hotell til rett pris
7 nachten verbleven in juni 2022
Reactie van Fidelis Kanyi. op 1 sep 2022
Dear steffen, Receive greetings for the day. First and foremost we would like to thank you for choosing Sun Africa Beach Resort for your stay. We would also like to thank you for your positive comments about our our staff and the service offered. It is with concern that we find out that you weren't fully satisfied with our property. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel as well as our services. We wish you could give us another chance for a better experience. Best Regard,

8/10 – Goed

Keith

1 nacht verbleven in juni 2022

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you appreciate nonstop ocean views, clean/air conditioned rooms, helpful/gracious/professional staff, great food and a nice ocean breeze…you will love this resort. There was a view of the Indian Ocean from every step I took on the property (including both rooms I had) other than the wash room and the elevator. There are open sitting rooms and balconies on each floor that offer comfortable seating and more views of the Indian Ocean. If you require more…you can sit in the lobby, on the patio or at shaded tables on the lawn. The exchange between the ocean and the resort is so engaging and uninterrupted, I completely forgot the busy/noisy streets of Mombasa were a couple of hundred meters away. I came for a week and stayed two. The staff is: friendly, courteous and professional. The management is: available, interested, engaged and helpful without being intrusive. I could not have asked for more.
11 nachten verbleven in maart 2022
Reactie van Fidelis KAnyi op 7 jun 2022
Dear Thomas, Let us thank you for recommending Sun Africa Beach Resort after the experience you had with us! We are proud to know that you enjoyed the beautiful view, tasty food and supportive staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Kind Regards,

8/10 – Goed

rosemary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of my favorite spots in Mombasa.
1 nacht verbleven in maart 2022
Reactie van Fidelis Kanyi. op 7 jun 2022
Dear Rosemary, Thank you for being our guest and for posting your lovely review and the high rating. Look forward to welcoming you back at Sun Africa Beach Resort. With best regards, Fidelis Kanyi, Room Reservation Department

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2020

4/10 – Matig

Freddy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The view to the beach is the only thing nice about this place. Bathroom was dirty nothing modern towels dirty walls dirty. Flies all over during breakfast. Only stayed cause all other places were booked.
3 nachten verbleven in oktober 2019

2/10 – Ontzettend slecht

Sho, Okc

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing unique, looks run down, online pictures don’t show the wear and tear.
1 nacht verbleven in oktober 2019

8/10 – Goed

Lars

Positief: Netheid, personeel en service en comfort kamer
Great boutique hotel but could use a bit of renovation.
2 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel, rooms and staff fully followed up
Great Hotel, specious rooms and common areas, lobby is inviting, service minded staff, very helpful, great pool, and lawn area,balcony at my room was amazing and was used much. great bathroom and i can't find any negative to write here. i would go there again any time.
1 nacht verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel, Amazing service and location
Great Hotel, High under the roof, amazing view and specious rooms and public areas was great. The pool area and sunbeds was also great. Was right on the beach. lawn area was well maintained. the room had a great balcony that was a pleasure to use. Would recommend this Hotel highly. would love going back to this hotel.
1 nacht verbleven in april 2019

8/10 – Goed

Alexey, Juba

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room with see view is really great. I’d recommend it to my friends
2 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Auch wenn das Hotel nicht mehr ganz den neuesten Standards entspricht, macht das im indischen Ambiente erbaute Hotel einen sehr guten Eindruck. Wir hatten ein Doppelzimmer gebucht und bewohnten eher eine Suite mit fantastischem Meerblick vom großen Doppelbett aus. Ein großes Badezimmer mit großem Duschbereich, der bei Verstöpseln zur übergroßen Bade"wanne" wird sowie ein großer Ankleideraum gehörten dazu. Das Personal war überaus freundlich und zuvorkommend, was sicher nicht nur daran lag, dass wir die einzigen Gäste im ganzen Hotel waren. Ein paar Tage in diesem Hotel sind auf jeden Fall empfehlenswert!
2 nachten verbleven in februari 2019

10/10 – Uitstekend

Lars

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unique hotel outside of Mombasa
There are a lot of choices in Nyali (location of hotel) but this is the second time I returned to Sun Africa. This is a boutique hotel with tons of character. The rooms are impressive and unique. Staff is very friendly and the hotel is clean. So whether you are on business or vacation--this hotel is an excellent choice.
2 nachten verbleven in december 2018

10/10 – Uitstekend

Harald Winther

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great and warm service
Sun Africa hotel is home far away from home, with great and warm service from the waiters, house keeping, chef and everyone else. It offers privacy and great breathtaking views of the ocean. It offered more than our expectations, we recommend it highly.
Reactie van Esther Bwayo op 23 apr 2018
Dear Harald, Thank you for choosing our property for your stay while in Mombasa. We appreciate your feedback.

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended
Can only comment on the accommodations as I didn't use any of the other facilities. Spent one night. Very clean. Great room, really great bathroom. Perhaps air conditioner could be sized a little larger considering size of the room, but still functional.
1 nacht verbleven in maart 2018
Reactie van Esther Bwayo op 23 apr 2018
Dear Ali, Thank you for taking out time to write to us. We appreciate your feedback

4/10 – Matig

ali, u

Positief: Comfort kamer
Negatief: Personeel en service
gros soucis
Hotel confortable et beau , bien placé sur une belle plage . Bon après c l'horreur , personnels incompétent , Vol d'argent dans l'hôtel , nourriture infecte et chère , demandé une fiches à chaque fois que vous payez ou sinon on vs redemande l'argent . Le personnel est horrible et désobligeant , le directeur de l'hôtel ne gère rien . En bref je déconseille

8/10 – Goed

Richard

Nice hotel, needs some help though
The hotel used to be apartments and the owners are slowly making adjustments, however when we stayed we recommended the following to make our stay a little more enjoyable. Hooks for the bathroom where you can hang your clothes when showering, better door locks (not safe if there was a fire and you needed to get out quickly). The garden needs a major upgrade with a path going to the sea. Flies are a nuisance in the dining area, some mechanism likes fans would help to disperse. Plus note the staff are really nice and they tried very hard to please.

8/10 – Goed

Col, London

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel by the ocean
A lovely hotel to stay at. We had beautiful views from our room and the room was spacious. Meals were included however they lacked variety..As much as we like spinach.. we don't necessarily want to eat it everyday 2 times a day..The waiters also needed a bit more training as they often forgot what we ordered. Overall however, we had a pleasant stay. Staff were friendly and location was excellent.

10/10 – Uitstekend

Lasse Andreas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott hotell og svært god service
Vi bodde på hotellet i 5 netter og hadde et flott opphold. Svært vennlig og serviceinnstilt betjening.

8/10 – Goed

Nicholas, England

Positief: Personeel en service, comfort kamer
Excellent beach front location
Spacious Hotel rooms Some parts of the Hotel need attention & refurbishment Overall value for money
Lovely white sandy beach by the warm Indian Ocean

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Eva-Lotte, Varberg Sweden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mombasas Paradis
Fantastisk hotell med endast 18 rum, vi hade ett fantastiskt rum med stort badrum, walk in closet, havsutsikt från sängen. Vi serverades första middagen på balkongen på vårt vångingsplan. Fantastisk service, tack Samuel, Moses, Wycliff, Charles m.fl.Hotellet 50 meter från havet. Kommer gärna tillbaka för avkoppling.Vacker och tom strand. 30 grader I vattnet.