2/10 – Ontzettend slecht
John
Reisde met familie en kleine kinderen
25 apr 2024
Negatief: Netheid, personeel en service
Check in was at 3pm when we showed up at 3:55pm, our room was not ready and was told that it wouldn't be ready until 4:30pm.
We came back at 5pm to be sure it was ready and when we got to our room the room was still dirty, there were crusty patches on the couch and the floor in the kids room was sticky. When I went down to make a complaint all they offered was to send someone to clean it. I told them we did not want to be disturbed, only because of the awkwardness of having the cleaner come back to the room they just cleaned 30 mins prior to do a better job while we are in there would have been uncomfortable. So they said they would leave a note on file so that a manager could speak we me in the morning, at checkout I asked to speak with the manager to resolve the issue. She was in a meeting, so they took my # and said that the manager would call me. It's been 6 days and no call, Overall I'm just not happy with the service, the themed room we had booked also was in rough shape, with paint peeling off the walls and a questionable electrical set up in the kids room. However I am no electrician.
John
1 nacht verbleven in april 2024