Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 174 van 629 beoordelingen" "
10 - Uitstekend
174
Gastenscore: 8 - Goed. 210 van 629 beoordelingen" "
8 - Goed
210
Gastenscore: 6 - Redelijk. 90 van 629 beoordelingen" "
6 - Redelijk
90
Gastenscore: 4 - Matig. 76 van 629 beoordelingen" "
4 - Matig
76
Gastenscore: 2 - Ontzettend slecht. 79 van 629 beoordelingen" "
2 - Ontzettend slecht
79
7,4/10
Netheid
7,8/10
Personeel en service
6,2/10
Voorzieningen
7,0/10
Staat van de accommodatie en faciliteiten
6,4/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Nanda
Reisde met een groep
12 apr 2022
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bijzondere geur en niet al te netjes hotel
De bedden lagen prima, maar verder stonk het in het hele hotel (behalve de kamers) en waren de handdoeken net schuurpapier.
We moesten last minute wat zoeken dus voor een korte nacht ok. In ieder geval goed geslapen.
Nanda
1 nacht verbleven in april 2022
Reactie van rj op 14 mei 2022
Dear Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Monee. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, RJ, General Manager Red Roof Inn - Monee
10/10 – Uitstekend
Miguel
27 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
Miguel
1 nacht verbleven in april 2024
Reactie van Samantha RediResponse Specialist op 27 apr 2024
Thank you for your perfect rating, Miguel. The staff at the RED ROOF INN & SUITES MONEE and I were thrilled when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
William, Shippenville
15 apr 2024
Positief: Netheid, personeel en service en voorzieningen
I checked in late and the staff was extremely helpful both at the later check-in and early in the morning. The property was close to the interstate, so a lot of road noise. Not much for breakfast, but it's surrounded by fast food places, so it wasn't a problem.
William
1 nacht verbleven in april 2024
Reactie van Tianna RediResponse Specialist op 17 apr 2024
Dear William,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Monee. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our staff and the convenience of our location. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Red Roof hope to continue to provide great experiences for you.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
Milton
12 apr 2024
I didn’t have any problems the night I stayed, they do need to fix the ice machine on the second floor an fix the swimming pool
Milton
1 nacht verbleven in april 2024
Reactie van Kamaria RediResponse Specialist op 12 apr 2024
Dear Milton,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the ice machine and the swimming pool. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will be sharing your comments with the management team in an effort to have your concerns addressed. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Sonia
Reisde met familie
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo está muy bien y limpio fue una buena noche
Sonia
1 nacht verbleven in maart 2024
Reactie van Chirell RediResponse Specialist op 25 mrt 2024
Querida Sonia,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Monee. Es muy gratificante saber que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que todo estuvo bien y limpio. Sus comentarios son esenciales mientras nos esforzamos por brindar una estadía limpia, cómoda y basada en valores a todos los huéspedes.¡Redroof está ansioso por verlo pronto bajo nuestro techo, donde podremos continuar ofreciéndole una estadía limpia y cómoda a un precio asequible!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Sonia
20 mrt 2024
Sonia
2 nachten verbleven in maart 2024
Reactie van Nishaye RediResponse Specialist op 22 mrt 2024
Hello Sonia, The staff at the Red Roof Inn & Suites Monee and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 – Goed
Eddy
Reisde met familie en kleine kinderen
18 mrt 2024
Negatief: Voorzieningen
I had a good experience. Thwy really took care of us. We have no problems. My tv remote didnt work so they gave us a different room and that was that.
Eddy
2 nachten verbleven in maart 2024
Reactie van Nishaye RediResponse Specialist op 19 mrt 2024
Hello Eddy, I appreciate your kind review at our hotel Red Roof Inn & Suites Monee. That you had an amazing time during your stay with us makes us very happy. At Red Roof our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. For your future stay at red roof please continue to share your feedback with the front desk, if you do not get a proper resolution don't hesitate to let us know via post stay feedback. We value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Marlon
16 mrt 2024
the hotel was and is closed for buisness not sure whats Going on but there closed as of 3-8-24
Marlon
1 nacht verbleven in maart 2024
Reactie van Nishaye RediResponse Specialist op 17 mrt 2024
Hello Marlon, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Monee. Please accept our sincerest apologies for the lack of communication regarding the closing of the property. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Dione
Reisde met familie
1 mrt 2024
Negatief: Netheid, voorzieningen
Bed bugs
Dione
1 nacht verbleven in februari 2024
Reactie van Xao RediResponse Specialist op 2 mrt 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Monee, Dione. I am sorry that your experience did not meet your expectations. You stated that the listed pests hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management
2/10 – Ontzettend slecht
Jennifer
1 feb 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again
The staff didn't speak to me other than "I.D". Fire alarm went off at 3am and was a false alarm. There were rooms standing open on my floor with the mattress hanging off the bed. The door were very loose and would stay open unless shut extemely hard. Cobwebs were all over every lighting fixture. Any amenity was "Closed for Service".
Jennifer
1 nacht verbleven in januari 2024
Reactie van Oshane RediResponse Specialist op 2 feb 2024
Dear Jennifer, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff along with the other issues mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management
10/10 – Uitstekend
Mussa
18 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mussa
1 nacht verbleven in januari 2024
Reactie van Kamaria RediResponse Specialist op 19 jan 2024
Hello Mussa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
8/10 – Goed
William
3 jan 2024
Positief: Netheid, personeel en service en comfort kamer
Bath tub did not work properly and the ice machine was leaking water all down the hallway and right to the base of are hotel door
William
1 nacht verbleven in december 2023
Reactie van Olivia RediResponse Specialist op 11 jan 2024
Hello William, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Monee. I am disappointed that your experience did not meet your expectations, as you indicated the bathtub did not work properly and the ice machine was leaking water. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. I have notified management of your feedback in an effort to fully address your concerns. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
8/10 – Goed
Lisa
31 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lisa
1 nacht verbleven in december 2023
Reactie van Tianna RediResponse Specialist op 31 dec 2023
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ontzettend slecht
louis
Zakenreiziger, Reisde met partner, Reisde met familie
26 nov 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the worst experience i ever had at a hotel,It was dirty u professional and they didn’t have breakfast as advertised i have pictures of the rooms and conditions do not come if you care about who your bringing with
louis
2 nachten verbleven in november 2023
Reactie van Gabrielle RediResponse Specialist op 28 nov 2023
Dear Louis,Thank you for your review following your stay at Red Roof Inn & Suites Monee. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness, the lack of breakfast and the other listed concerns dampened your experience, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Gabriele
30 okt 2023
Gabriele
1 nacht verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 2 nov 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Monee, Gabriele. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Geverifieerde reiziger
29 okt 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dont go here. Seriously.
The room was disgusting, several of our friends who were there for a wedding had either bugs, stained sheets and leaks. It was under maintenance in several areas and the water smelled absolutely disgusting
-10/10
Geverifieerde reiziger
2 nachten verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 1 nov 2023
Dear Valued Guest!Thank you for your recent review of your stay at Red Roof Inn & Suites Monee. Red Roof strives to provide guests with all the comforts of home, so I am disappointed to hear that the concern you raised regarding the leaks, the stained sheets, the bugs amongst other things. I apologize sincerely for how these issues significantly impacted your experience with us. I will definitely bring your concerns to the attention of the Red Roof team in an effort to have them addressed so there isn't a repeat of situations like these. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
4/10 – Matig
Gail
Reisde met familie
28 okt 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
You could hear the highway traffic. Wasn’t the cleanest room. Looked like a dirty sock in the drawer of the nightstand. I think the microwave has a short. Was running and got very hot on the outside of it. And I was using it.
Gail
1 nacht verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 31 okt 2023
Hi Gail,The feedback provided in your review is much appreciated. Please accept our most sincere apologies for what you indicated as not the cleanest room, noise disturbance amongst other concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Richard
28 okt 2023
Breakfast was never served, hallways stank of food, curry maybe. Pool was out of service. There was no cleaning of room between days, soiled towels were not replaced
Richard
2 nachten verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 31 okt 2023
Dear Richard,Thank your for responding and sharing your experience at our Red Roof Inn & Suites Monee location. I am disappointed to see you had a less than satisfactory experience as you indicated breakfast was never served, hallways stank of food, there was no cleaning of room between days amongst other issues. Let me humbly apologize for the impact this had on your stay and the impression it left. In regards to breakfast serving and our Indoor Heated pool, breakfast is not a listed offer but we have Snack centers on site and we are located to restaurants that offers breakfast servings. Also, our Indoor Heated Pool is closed for repairs. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Tajah
Reisde met partner
17 okt 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely not how it used to be a couple years ago. Not Clean, fridge and microwave had a odor. The air conditioner in the room was leaking water. The elevator also had a weird smell. At that point I was scared to lay on their beds, I will not be returning unless they get some new management and do some heavy fixing around there.
Tajah
1 nacht verbleven in oktober 2023
Reactie van Toni-Ann RediResponse Specialist op 19 okt 2023
Hello Tajah, Thank you for leaving a review of our Red Roof Inn & Suites. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of your room, a leaking AC and an odor in the elevator are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
8/10 – Goed
Jason
11 okt 2023
Jason
3 nachten verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 2 nov 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Monee, Jason. Red Roof values you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Rogelio, Onarga
8 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like everything about the property
Rogelio
1 nacht verbleven in oktober 2023
Reactie van Dannielle Rediresponse Specialist op 8 okt 2023
Dear Rogelio,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MONEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. We aim to satisfy our guest with superior customer service and your feedback is appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 – Ontzettend slecht
Desiree
Reisde met familie
7 okt 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Desiree
1 nacht verbleven in oktober 2023
Reactie van Dannielle Rediresponse Specialist op 8 okt 2023
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I are saddened to your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 – Matig
Sharrol
Zakenreiziger
5 okt 2023
Positief: Netheid, personeel en service
Next
The smoking of Marijuana is a turn off. I have allergies. When you first walk in right in your face. I place a towel under my door. I know that you can't stop the people from smoking. The pool was closed.
Sharrol
1 nacht verbleven in september 2023
Reactie van Dannielle Rediresponse Specialist op 5 okt 2023
Dear Sharrol,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
4/10 – Matig
Adrian
1 okt 2023
Adrian
8 nachten verbleven in september 2023
Reactie van Dannielle Rediresponse Specialist op 2 okt 2023
Hello Adrian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 – Matig
Geverifieerde reiziger
Zakenreiziger
27 sep 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maybe look else were.
The toilet was not fastened to the floor.
Mini fridge was not plugged in/ non-functioning.
At least I had personal WiFi and that worked and so did electricity.
Geverifieerde reiziger
1 nacht verbleven in september 2023
Reactie van Oniel Rediresponse Specialist op 28 sep 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Monee. It's really great to read that the Wi-Fi work in an adequate manner, however, please accept our apologies for any inconvenience caused by the toilet. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist
2/10 – Ontzettend slecht
Patrick
24 sep 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Gross rooms with dirty sheets
Patrick
1 nacht verbleven in september 2023
Reactie van Oshane RediResponse Specialist op 26 sep 2023
Dear Patrick, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
4/10 – Matig
Julie
Reisde met familie
19 sep 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Area surrounding motel was under construction and not easy to access. The hallways smelled of urine. The room was dirty and had used bandaids stuck to bathroom vanity. There was dust on the towels, the light in the bathroom flicked for several minutes before staying on, and something smeared on the walls. The bed was comfortable but had very smal travel size pillows.
Julie
1 nacht verbleven in september 2023
Reactie van Antonio,RediResponse Specialist op 20 sep 2023
Dear Julie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness, unpleasant odor in addition to other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management
10/10 – Uitstekend
Mitch
17 sep 2023
Mitch
1 nacht verbleven in september 2023
Reactie van Dannielle Rediresponse Specialist op 8 okt 2023
Hello Mitch, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 – Ontzettend slecht
Carlos
16 sep 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Carlos
1 nacht verbleven in september 2023
Reactie van Antonio,RediResponse Specialist op 17 sep 2023
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
2/10 – Ontzettend slecht
Brian
16 sep 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Filth never before seen
Place was surrounded by a truck stop and is a truckers motel. Horribly filthy. Worst I have ever gone to I more than 45 years of staying in hotels. Indoor pool, visible in the front lobby, looks like something from a bio-warfare laboratory. Stay far away from this location.
Brian
1 nacht verbleven in september 2023
Reactie van Antonio,Red Roof Management RediResponse Speciali op 16 sep 2023
Dear Brian,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property not being filthy and not to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
4/10 – Matig
Amanda
Reisde met partner
10 sep 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were old and dirty
Amanda
1 nacht verbleven in september 2023
Reactie van Recordo Rediresponse Specialist op 11 sep 2023
Hello Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. It's saddening to hear that your stay fell short of your expectations due to the indicated unclean room you mentioned. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Recordo Rediresponse Specialist
6/10 – Redelijk
Ross
Reisde met familie
2 sep 2023
Positief: Personeel en service
Negatief: Netheid
Ok
Ross
1 nacht verbleven in september 2023
Reactie van Abigail RediResponse Specialist op 3 sep 2023
Hello Ross,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 3/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist
4/10 – Matig
Kharis
2 sep 2023
Kharis
1 nacht verbleven in september 2023
Reactie van Oniel Rediresponse Specialist op 23 sep 2023
Hello Kharis,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn & Suites Monee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
8/10 – Goed
Peggy
Reisde met partner
29 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complaints! Had a few minor issues but was quickly rectified!Well worth the price to stay there!
Peggy
Reactie van Gabrielle RediResponse Specialist op 30 aug 2023
Thank you for taking a moment to leave a review, Peggy. Myself and the staff at the Red Roof Inn & Suites Monee appreciate your 4/5 score following your stay. I am happy that your stay with us was worth the price and all the issues you had throughout your stay was resolved in a timely manner. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist
10/10 – Uitstekend
Bryan
29 aug 2023
Bryan
1 nacht verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 31 aug 2023
Dear Bryan, We at the RED ROOF INN & SUITES MONEE are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
4/10 – Matig
Larry
26 aug 2023
Negatief: Staat van de accommodatie en faciliteiten
Larry
3 nachten verbleven in augustus 2023
Reactie van Nishaye Red Roof Management op 26 aug 2023
Dear Larry,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Monee. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
Rachel L
Reisde met familie
26 aug 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Had the basics you would need, Lobby had a strong smell of pot
Rachel L
1 nacht verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 31 aug 2023
Dear Rachel,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist
8/10 – Goed
Crystal
22 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was clean and the staff was nice
Crystal
1 nacht verbleven in augustus 2023
Reactie van Sashauna Red Roof Management op 22 aug 2023
Dear Crystal,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Monee. I was thrilled to see you were pleased with the cleanliness of the room and our very nice staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Rogelio, Onarga
20 aug 2023
Rogelio
2 nachten verbleven in augustus 2023
Reactie van Recordo Rediresponse Specialist op 11 sep 2023
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
4/10 – Matig
Keely
Reisde met familie
14 aug 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room wasn't clean, old food in the fridge. Stained bedding, mold in the bathroom. No continental breakfast as stated. The police came through constantly so that made us feel like something bad is going on. Wouldn't recommend.
Keely
1 nacht verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 14 aug 2023
Hello Keely, We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist
2/10 – Ontzettend slecht
Bunnie
Zakenreiziger, Reisde met familie
14 aug 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointed
This was the worst hotel we never stayed at. The hallways were stinky and carpet dirty and the rooms that were we in were filthy even to the degree that we moved from this hotel even after being given a second room which was also filthy. We will never stay here again under these conditions. Very poor service and poor condition.
Bunnie
2 nachten verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 14 aug 2023
Hello Bunnie, The team and I at the RED ROOF INN & SUITES MONEE want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less than ideal experience. You indicated there was uncleanliness, the hallways smelled and the service provided was poor. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you again for sharing your experience. Sincerely, Kerry-Lee RediResponse Specialist
10/10 – Uitstekend
S.C.
Reisde met familie
13 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Stay
The hotel stay was very pleasant and enjoyable. I was delighted and surprised at the superior king room. The only problem was that we were no extra comforter for the sofa sleeper.
S.C.
1 nacht verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 13 aug 2023
Dear SC, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. We appreciate hearing your stay was pleasant and enjoyable. However you needed an extra comforter for the sleeper sofa. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
10/10 – Uitstekend
Rogelio, Onarga
7 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was great
Rogelio
1 nacht verbleven in augustus 2023
Reactie van Devorine RediResponse Specialist op 8 aug 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Monee. It's great to hear that the room was great. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist
8/10 – Goed
LaTosha
7 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
LaTosha
2 nachten verbleven in augustus 2023
Reactie van Devorine RediResponse Specialist op 8 aug 2023
Thank you for taking a moment to complete our survey, La Tosha. The staff at the Red Roof Inn & Suites Monee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
10/10 – Uitstekend
Penny
31 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good customer service the hotel was clean and very organized
Penny
1 nacht verbleven in juli 2023
Reactie van Chirell Rediresponse Specialist op 2 aug 2023
Dear Penny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Monee. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service, clean and organized hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist
6/10 – Redelijk
shaun
28 jul 2023
shaun
1 nacht verbleven in juli 2023
Reactie van Oshane RediResponse Specialist op 30 jul 2023
Hello Shaun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
John
26 jul 2023
John
3 nachten verbleven in juli 2023
Reactie van Olivia RediResponse Specialist op 19 aug 2023
Hello John, The staff at the Red Roof Inn & Suites Monee and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
6/10 – Redelijk
Dennis
Zakenreiziger
23 jul 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hmmmm
The hotel is in need of a rehab, and general upkeep. Open dumpster right next to side door all overgrown with vegetation and a few questionable characters hanging out. Also hard to pull out onto main road due to hotel being at an interstate exit, trucks galore.
Dennis
1 nacht verbleven in juli 2023
Reactie van Linton Rediresponse Specialist op 25 jul 2023
Dear Dennis,Thank you for telling us about your recent visit at the Red Roof Inn & Suites Monee. We are sorry you had a less than satisfactory experience. Your suggestion pertaining to remodeling will be taken into consideration as we strive to improve the quality of our services and guest experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist
6/10 – Redelijk
Amie
Reisde met familie
19 jul 2023
They should have clean sheets before you arrive there.
Amie
3 nachten verbleven in juli 2023
Reactie van Oshane RediResponse Specialist op 20 jul 2023
Dear Amie, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
6/10 – Redelijk
Patricia
Reisde met familie
5 jul 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bed bugs
I've never had a problem until this visit. I experienced bed bugs but didn't realized it until I check-out. Please do some deep cleansing to avoid bad reviews.
Patricia
2 nachten verbleven in juni 2023
Reactie van Linton Rediresponse Specialist op 5 jul 2023
Dear Patricia,I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist