Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek
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Beoordelingen van Holiday Inn Express & Suites Monroe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Monroe, an IHG Hotel
1687 North Dixie Highway, Monroe, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 165 van 312 beoordelingen" "
Gastenscore: 8 - Goed. 79 van 312 beoordelingen" "
Gastenscore: 6 - Redelijk. 36 van 312 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 312 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 312 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Brooklyn

Positief: Personeel en service
The light switches in our room were all sticky, the bathroom walls were dirty.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kasey, Harrod

I b ooked a room thru expedia, when I arrived I was told the hotel was overbooked and I should not have been able to purchase the room online, expedia contacted the hotle and both are refusing to refund my money
1 nacht verbleven in april 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk was very helpful and pleasant.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brittany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady in the morning. Who set up the food. She was excellent. So nice. And made sure everything was fresh and stocked.
1 nacht verbleven in maart 2024

4/10 – Matig

Mark

Zakenreiziger, Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Slept horribly tried to get more pillows the first night no answer at front desk. Second night I did get pillows but didn't help children running back and forth all night of the hours above our room didn't get any rest will not stay again
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Greta beds and pillowes
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Marion

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van LoLa G op 2 feb 2024
Thank you for taking the time to give us a 5 out of 5!

10/10 – Uitstekend

Norm

1 nacht verbleven in januari 2024
Reactie van LoLa G op 2 feb 2024
Thank you for the great review!

8/10 – Goed

Takuya, Dublin

1 nacht verbleven in januari 2024
Reactie van LoLa G op 17 jan 2024
Thank you for choosing Monroe MI Holiday Inn Express and Suites!

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van LoLa G op 28 dec 2023
Thank you for choosing Holiday Inn Express & Suites Monroe, Mi

4/10 – Matig

Stephanie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.
3 nachten verbleven in december 2023
Reactie van LoLa G op 28 dec 2023
Thank you for choosing Holiday Inn Express and Suites. We apologize for the inconvenience with the elevator being down during your stay. We hope to welcome you back again.

10/10 – Uitstekend

Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladies at the desk were pleasant and helpful !
1 nacht verbleven in november 2023
Reactie van LoLa G op 29 nov 2023
Thank you for your kind review! We hope to welcome you back again soon!

10/10 – Uitstekend

AARON, Westlake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very pleasant experience, as usual with holiday inn express
1 nacht verbleven in november 2023
Reactie van Staff op 11 nov 2023
Thank you for taking the time to give us an excellent review!We hope to welcome you back again soon.

10/10 – Uitstekend

Zachary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van LoLa G op 8 nov 2023
Thank you for choosing Holiday Inn Express and Suites! We hope to welcome you back again soon.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night family trip
Stayed in the suite that fit up to 8 people (we had 7). Lots of room, comfortable beds. The only bad thing i could say about the room is the very large stain on the carpeting next to the king bed. Needs a good shampooing. Breakfast was fantastic, great selection. Would definitely stay here again.
1 nacht verbleven in oktober 2023
Reactie van LoLa G op 17 okt 2023
Thank you for leaving us great feedback!

10/10 – Uitstekend

Leslie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.
6 nachten verbleven in oktober 2023
Reactie van LoLa G op 14 okt 2023
Thank you Leslie for choosing Holiday Inn Express and Suites! We appreciate you leaving us a great review. Hope to welcome you back again soon.

8/10 – Goed

JOSE RICARDO GARZA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GRACIAS
5 nachten verbleven in september 2023
Reactie van LoLa G op 6 okt 2023
Thank you for choosing Monroe MI Holiday Inn Express & Suites!

10/10 – Uitstekend

Ronald

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van LoLa G op 4 okt 2023
Thank you for leaving us a 10 out of 10 review!!We hope to welcome you back again soon.

4/10 – Matig

Sheree

Zakenreiziger, Reisde met familie
Mold in the shower caulking, bare bulbs as bedside lights, thin carpeting with no padding and an HVAC system that was extremely loud (woke us every time it came on). Lots of work trucks in the lot with guys hanging out smoking and drinking, we will not be patronizing HJ’s properties in the future. The breakfast provided was only positive thing, fresh hot quality food was provided.
1 nacht verbleven in september 2023
Reactie van LoLa G op 4 okt 2023
Thank you for choosing Holiday Inn Express. We are sorry to hear you had a less than perfect stay. We hope you will give us another chance to show you a much better experience!

6/10 – Redelijk

Kevin

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were given a room on the first floor, which I normally do not care for....and this lived up to it. The guests above seemed to be having races or a gymnastics class (12am & 5am). Sounded like they were going to come through the ceiling. It was hard for us to get some sleep. The room itself wasn't too bad. Majority of it looked clean, but when you come across a dirty towel left from a previous guest it doesn't leave you with a warm and fuzzy feeling. Also, one of the toilet paper rolls had a stain of some sort on it. Thankfully, there was another. The free breakfast was decent and the staff that we interacted with were very friendly so that's a plus. Overall a decent stay.
1 nacht verbleven in augustus 2023
Reactie van LoLa G op 29 aug 2023
Thank you for choosing Holiday Inn Express! Next time you have any issues please let the front desk know so we can correct the issues. We want you to have an excellent stay with us.

6/10 – Redelijk

habib

Negatief: Netheid, personeel en service
4 nachten verbleven in augustus 2023
Reactie van LoLa G op 17 aug 2023
Thank you for choosing Monroe Michigans Holiday Inn Express & Suites! We hope to welcome you back again soon.

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend stay
Weekend home to visit family. Hotel was extremely comfortable, stain on carpet was only eye sore / issue but we’re used to messes with our young boys. Hotel staff was very pleasant and friendly. The breakfast was amazing: keep it up! The breakfast staff ladies were super nice and complimentary of our young boys. Would definitely recommend this place for any type of stay.
3 nachten verbleven in juli 2023
Reactie van Lola G op 8 aug 2023
Thank you for leaving us a great review!

2/10 – Ontzettend slecht

Kemsley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
CAUTION! (unauthorized transaction) Help please, the below charge was made on my credit card with no receipt. (Card was held on file). I have logged disputed transaction with my bank. Could management please provide best email to communicate on this matter. thanks. Holiday Inn Express Monroe Us Transaction amount -$82.05 (NZD) Transaction date Fri 28 Jul 2023
Reactie van LoLa G op 8 aug 2023
The additional fee you are seeing is an incidental holding fee, this will drop off 3-5 business days depending on your banks policy.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I stood at the desk waiting to be checked in for a good 20min. I didn’t get the room I requested which I understand but the people above me were super loud on the floor pounding around, the phone in my room didn’t work and the trim in the bathroom was falling off & the beds were uncomfortable. For $150 a night I was expecting to stay in a nicer hotel. The lobby smelled weird as well.
1 nacht verbleven in juli 2023
Reactie van LoLa G op 1 aug 2023
Thank our for reviewing our hotel Holiday Inn Express and Suites in Monroe MI. I am sorry to hear you did not find the value in your stay with us. We try to provide top-notch service to all our guests and ensure everyone leaves happy. We hope to welcome you back again to show you we are a much better hotel than what you experienced.

6/10 – Redelijk

Murray

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Adequate for an overnight stay. Nothing special but no complaints.
1 nacht verbleven in juli 2023
Reactie van Front desk staff op 29 jul 2023
Thank you for choosing Holiday Inn Express and Suites.

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No Complaints Here
We was arriving late in the day around 2am called ahead of time, they accommodated our late check in. Front desk lady was friendly and quick with our check in. Room was clean and everything was up to par. When I go back in October I will definitely be staying there again.
1 nacht verbleven in juli 2023
Reactie van LoLa G op 18 jul 2023
Thank you for leaving us a great review! We look forward to welcoming you back in October.

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value
Clean, decent hotel, as expected
1 nacht verbleven in juli 2023
Reactie van LoLa G op 16 jul 2023
Thank you for leaving us a great review!

10/10 – Uitstekend

Tyreek

2 nachten verbleven in juli 2023
Reactie van LoLa G op 30 jul 2023
Thank you for choosing Holiday Inn Express and Suites

2/10 – Ontzettend slecht

Patricia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place charged me ahead of time and it’s in Michigan and I made a reservation for North Carolina and now I have to pay for North Carolina and Michigan. This is a total scam don’t use Expedia anymore.
1 nacht verbleven in juni 2023
Reactie van Lo La G op 7 jul 2023
Please contact the hotel directly to see if we can assist in any way

8/10 – Goed

Jody

Reisde met partner
Staff wasn’t able to get the room safe to work, other then that, bed was comfortable, amenities were great. Overall great experience.
1 nacht verbleven in juli 2023
Reactie van LoLa G op 7 jul 2023
Sorry for the inconvenience you experienced with the sale in the room. We hope to welcome you back again

10/10 – Uitstekend

JOHN

1 nacht verbleven in juni 2023
Reactie van LoZla G op 7 jul 2023
Thank you for the great review!

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My favorite hotel in all of Monroe. Great staff, convenient location and always affordable. Thank you guys for always making my stay AWESOME!
2 nachten verbleven in juni 2023
Reactie van LoLa G op 1 jul 2023
Thank you for giving us an awesome review!! We hope to welcome you back again soon!

4/10 – Matig

gregory

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Very nice facility; front desk needs some training
This is a very nice facility but the stff member that checked us in left a lot to be desired. I booked a room with 2 queen beds and prepaid for it as I was traveling with a friend. When we checked in, I asked if the room had 2 beds as requested and paid for in advance. She said yes and handed me the keys. When I got to the room, it had a single King bed and that would not work. I went back to the front desk and she told me that they overbooked double bed rooms and I had no choice. Since I prepaid for the room in advance, I said this was unacceptable. She said she could move to another room with a pullout bed but indicated she needed to talk with her manager to make any changes. She called her manager, started that call by saying I "was being beligerant about the room I was assigned". The manager initialy indicated to her to offer me a $50 refund. I told her that did not solve the problem but asked if I could purchase a second room and apply the $50 towards it. She said "no" but her manager heard the conversation and immediately told her to give me the second room and comp me fully for it. I was willing to pay for it, with the credti applied but the manager heard the front desk person treating us poorly and corrected the situation. The manager saved the evening despite the poor approach and customer treatment by the staff member.
1 nacht verbleven in juni 2023
Reactie van LoLa G op 23 jun 2023
Thank you for choosing Holiday Inn Express & Suites. We certainly apologize for the issues you experienced during check in. We hope you will give us another chance to show you we are a better hotel than what you experienced.

6/10 – Redelijk

Harley

Reisde met familie
Positief: Netheid, personeel en service
The room was clean and wonderful to stay only problem they charged my card before we even check out and it said it only needed a card to hold the reservation I didn’t think it would charge it? Maybe be more clear on that.
1 nacht verbleven in juni 2023
Reactie van LoLa G op 23 jun 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

Kevin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van LoLa G op 23 jun 2023
Thank you for choosing Holiday Inn Express & Suites

4/10 – Matig

John

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pool, and exercise room out of order. Bathroom less than clean. Some bigfoot in the room above paced back and forth until 1 A.M. Not pleased.
1 nacht verbleven in juni 2023
Reactie van LoLa G op 1 jul 2023
Thank you for choosing Holiday Inn Express and Suites

2/10 – Ontzettend slecht

Jake

1 nacht verbleven in juni 2023
Reactie van LoLa G op 1 jul 2023
Thank you for choosing Holiday Inn Express & Suites

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van LoLa G op 23 jun 2023
Thank you for taking the time to give us a great review! We hope to welcome you back again soon.

6/10 – Redelijk

Sharif

Reisde met familie
It was an ok place to stay but the people I had in the room next to me was very rude & noisy. I called the front desk to ask them if they could speak with them but nothing happened so I just had to deal with it…
2 nachten verbleven in mei 2023
Reactie van LoLa G op 23 jun 2023
Thank you for choosing Holiday Inn Express & Suites

10/10 – Uitstekend

Rhodelia, Marion

1 nacht verbleven in mei 2023
Reactie van LoLa G op 1 jul 2023
Thank you for the great review!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van LoLa G op 7 jul 2023
Thank you for the 5 out of 5 review!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van LoLa G op 1 jul 2023
Thank you for the great review!

8/10 – Goed

Jeff

3 nachten verbleven in mei 2023
Reactie van LoLa G op 1 jul 2023
Thank you for choosing Holiday Inn Express & Suites

8/10 – Goed

Clark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
`Did not know the room would not be cleaned after the first day
2 nachten verbleven in mei 2023
Reactie van Lo La G op 1 jul 2023
Thank you for choosing Holiday Inn Express & Suites

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van LoLa G op 1 jul 2023
Thank you for staying with us !

8/10 – Goed

Emily

1 nacht verbleven in april 2023

6/10 – Redelijk

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was fine.
1 nacht verbleven in april 2023

10/10 – Uitstekend

The Lil

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast offered had a decent range of items, as did their concession corner. The staff was perfectly friendly and available at all times; really appreciate everything they did and do for the stays.
1 nacht verbleven in april 2023

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great fairly new rooms. Great breakfast. Great server and friendly service at breakfast Dislike: Sliding door in shower would not stay closed when showering ... kept sliding open rm 322
1 nacht verbleven in april 2023

10/10 – Uitstekend

William, SAN ANTONIO

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to the Fermi plant.
3 nachten verbleven in april 2023