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Beoordelingen van Hampton Inn Montgomery-South-Airport

2.5 out of 5
Hampton Inn Montgomery-South-Airport
60 Wasden Rd, Montgomery, AL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 180 van 400 beoordelingen" "
Gastenscore: 8 - Goed. 110 van 400 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 400 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 400 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 400 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Everything was good but the a/c leaked in the room.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Clyde

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Namyoon

1 nacht verbleven in maart 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
Thank you so much!We hope to see you soon!

10/10 – Uitstekend

Bridgette, Johnson City

Zakenreiziger
Front desk staff is so friendly and accommodating. I will always book this hotel when traveling thru this area.
1 nacht verbleven in maart 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
YAY! Thank you so much!See you soon!

10/10 – Uitstekend

Bridgette, Johnson City

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladies at the front desk were extremely nice, but not in an overly fake hospitality way….they were genuinely nice and made my process very easy.
1 nacht verbleven in februari 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
Thank you and we will se eyou soon!

8/10 – Goed

Fred

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was excellent! Room was fine. Sliding Shower door would slide open if I hadn’t used a facecloth to wedge it shut. I informed the front desk of this issue. Would stay again. Good breakfast.
1 nacht verbleven in februari 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
Thank you Fred!We are in the process of renovating and can't wait to get our new doors! Come back and see us!

8/10 – Goed

David L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall hotel is really good staff was very nice, friendly, helpful. The only issue we had and it very well could be us not use to it. When we first checked into our room it had a very heavy smell of bleach that lasted well into the evening. Would we stay here again, YES.
3 nachten verbleven in februari 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
David thank you so much!I will make sure housekeeping is aware.See oyu soon!

10/10 – Uitstekend

Mary, Tucson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to Danley Field airport.

10/10 – Uitstekend

Mary, Tucson

1 nacht verbleven in januari 2024
Reactie van Team Hampton Hope Hull op 26 mrt 2024
Thank you so much Mary!Please come back!

10/10 – Uitstekend

Roy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like I said easy to check in very friendly
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Chris

1 nacht verbleven in december 2023

8/10 – Goed

Melba

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Timothy

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

8/10 – Goed

Jessica

1 nacht verbleven in november 2023

8/10 – Goed

Fernando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

Gonul

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otel altyapısı çok eski. Bir çok aksaklıkla karşılaştık.
1 nacht verbleven in oktober 2023

4/10 – Matig

Angela

Positief: Personeel en service
Very friendly staff nice stay
The hotel room had trash left it in the corner under the desk. An empty water bottle is left on the side of the bed next to the wall that my husband stepped on in the middle night. Good thing they did not cut him or anything. I spoke this stephanie in the morning at the desk. She was very pleasant and understanding. I hope they add a point to my award as she actually promised. But overall our stay was very nice everybody was very nice to us and friendly.
1 nacht verbleven in oktober 2023
Reactie van Wanda op 23 okt 2023
Ms. Angela,I am so sorry to hear this. I will take action immediately. We do strive for every stay to be a great one. Obviously, we dropped the ball.I am so sorry and yes mam I am awarding you 20,000 points today!

4/10 – Matig

Will

Bait and switch
Checked in, given a room and we walked in on another guest. They had no idea the room was already occupied. Got us another room, but smaller and not what we expected. We chose them since they were pretty friendly even though the price was asking the highest in the area. Next day i am driving and someone calls asking for a credit card for an additional $75 pet fee. They then blamed Hotels.com for not disclosing the extra fee. I did this was not my fault that it is something they need to take up with Hotels.com since they chose to use them to advertise their hotel. I was then told that i better call back by 1pm with payment info. I said that the owner can call me so s we can discuss.
1 nacht verbleven in september 2023
Reactie van Wanda op 20 sep 2023
Hello Mr. Will,I assure you there is no "bait and switch" going on at my hotel. The pet fee is 75 and the front desk was not aware that you had a pet. The room still has a very bad dog odor and can't be rented. Thank you for staying and be safe and well. Wanda Haden GM

8/10 – Goed

Dan

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First I’ll give you all the positives. I booked online and it was less expensive doing it that way. Check in was easy staff very nice. Room was clean, sheets clean, good water pressure, plenty of hot water, fridge and microwave in the room. Front desk girl very nice and informative! Negative and this was big for us! When I called hotel the 1st time and mentioned we had a dog the gentleman said absolutely nothing about a pet fee nor does it state anything about one online BUT when we checked in we got blasted with a $75?non-refunanle pet fee. This fee is extreme and it put us way over budget. My husband is furious. I went down and spoke to the front desk girl and she said she could do absolutely nothing about it. Absolutely no consideration or a way to make this right except her apology. I asked her if she could waive all or even partial off our rate. Wouldn’t even consider talking to her supervisor when I suggested it. Now we are in a poor mood!
1 nacht verbleven in september 2023
Reactie van Wanda op 17 sep 2023
Mr.Dan,I will be taking this pet fee off of your bill.I will make sure extra training is done to ensure guests are aware of the fee and I will also revisit the cost! I am always happy to help and just want you to come back and enjoy staying with us! Thank you for for letting me know! See you soon! Wanda and Team

6/10 – Redelijk

GORDON

Reisde met familie
Positief: Netheid, personeel en service
Staff was wonderful stay was ok
The staff was super and checkin was also. The hormone was well used. The air conditioner made wired noises when cycling on and off. Also the bed was hard. That’s fine for some but not me.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Catherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to I 65, and good price.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Christopher

1 nacht verbleven in juli 2023

10/10 – Uitstekend

henry

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in juli 2023

4/10 – Matig

Clare

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor plumbing in rooms. Had to switch rooms after the toilet quit working and ended up having similar issues in the new room. Response of staff to the issue was limited and disappointing. Milk at breakfast was spoiled. I doing recommend leaving on the counter in ice for hours.
1 nacht verbleven in juli 2023
Reactie van Wanda op 13 jul 2023
Thank you for the feedback Clare.I am not aware of any plumbing issues other than toilets being stopped up due to excessive paper in them but will investigate right away!I will address the milk concern right away as well! Please come back and allow us to make it a great stay!

2/10 – Ontzettend slecht

Cameron

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty room and walls. Soft spots in the floor. Swimming pool was green looked like a pond. Animal hair in floor of room.
1 nacht verbleven in juni 2023
Reactie van Wanda op 5 jul 2023
Cameron I have not been able to locate your reservation to investigate any concerns. Please feel free to reach out to me if I can be of further service

6/10 – Redelijk

Jakob

1 nacht verbleven in juni 2023
Reactie van Team Hampton op 22 jul 2023
Thank you so much.

4/10 – Matig

Jeffrey

Positief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van Wanda Haden GM op 1 jul 2023
I am sorry that you did not enjoy staying with us. I wish I had more feedback so that I could address any concerns that you had.

6/10 – Redelijk

Ashley

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Just "ok"
The lady at the front desk when checking in wasn't rude, but wasnt overly kind and welcoming either. The coffee station was out of the little cardboard holders that go around the coffee cup to keep the hot cup from burning your hand, and there were a couple in the hotel room, but there was dirt on them. The bathroom toilet roll holder was missing from the bathroom. The room seemed relatively clean, no bugs or anything. The room did not have a microwave or fridge, which we were expecting, as most Hampton Inns have one in the rooms. The lady at the front desk during check out said she hoped that would happen whenever they update the hotel. We didnt stay for breakfast, as we were just ready to get out of there. There was a note at the front desk saying the WiFi was knocked out during a recent storm. When going down the elevator, you couldn't push the 1st floor button until the doors were already closed and you had sat in the closed elevator for a moment. This wasnt the worst hotel we have ever stayed at, but the visit was just "ok".
1 nacht verbleven in juni 2023
Reactie van Team Hampton op 22 jul 2023
Thank you for the feedback. We hope you will come back again.

8/10 – Goed

Scotty

Reisde met familie
Positief: Netheid, personeel en service
Clean and friendly staff.
1 nacht verbleven in juni 2023

8/10 – Goed

Sherita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023

6/10 – Redelijk

Matthew

Reisde met familie
They gave keys to our room to another family and they came in on us.
1 nacht verbleven in juni 2023

8/10 – Goed

Barbara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check-in
My only complaint was check-in. We had driven several hours and we were ready to check-in (which was supposed to be at 3:00) I was asked to come back at 4:00 because my room was not ready. Every thing else was very nice. Room was clean, comfortable bed. Friendly staff.
2 nachten verbleven in mei 2023

6/10 – Redelijk

Deborah

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Just an overnight stay, but our room was out of shampoo (luckily we had some packed) but when I mentioned this as I checked out, the person at the desk didn’t seem too concerned.
1 nacht verbleven in mei 2023
Reactie van Wanda and Team op 22 mei 2023
Thank you so much Deborah. It is important to me!I want every comment and concern welcomed and action taken by the staff.I will address this right away.Please come back again!

10/10 – Uitstekend

David

1 nacht verbleven in mei 2023
Reactie van Wanda and Team op 22 mei 2023
Thank you David!

2/10 – Ontzettend slecht

julia

1 nacht verbleven in april 2023
Reactie van Wanda and Team op 22 mei 2023
Thank you Mrs.Julia I would love some feedback on why the 2 out of 10. I use the feedback to make improvements and because I care what our guests think.

6/10 – Redelijk

Shely

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Location right off the interstate was great, the staff was good/friendly. The breakfast was so good. Very comfortable bed. The pillows not so much, very small not king or standard size it seemed, more like the size of a child's pillow. The room was clean but very out dated. Had blocks under the air/heat that was a out dated air conditioner wall unit that was leaking and had the carpet soaked around it the next morning. Which was reported at checkout to staff. The bathroom sink also had blocks under it as well. We have stayed at other locations of Hampton hotels several times but this location was disappointing for the price paid. Outside of property was very clean and no doubt looks like all Hampton Hotels should. Lobby area very nice and clean. However, after stepping off the elevator on the 2nd floor was a different story. Carpet and walls had very noticeable stains all the way to our room, which was almost at the end of the hallway!! Definitely would not book with this location again!
1 nacht verbleven in april 2023
Reactie van Wanda and Team op 10 apr 2023
I am incredibly sorry that you did not enjoy your stay. We are going to undergo a renovation in the fall and we are very excited for it! I hope you will come back and see the new hotel! It will be very nice!

6/10 – Redelijk

Kevin

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Had to ask for a shower curtain, sheets for pull out bed, beds were old, sunk in the middle, and had no support.
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

Denise

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
A very worn out property. We checked in and the key card on our room door was not working. Every time we needed access to our hotel room over a three day stay we had to wait for a key from the front desk and to be let in. Extremely inconvenient. I was promised a discount on the first nights stay due to this inconvenience and never got it. Also, on the second day of our stay, we requested housekeeping to freshen our room with clean towels. We left for sightseeing and returned six hours later to our room that had not been serviced. Our bathroom had black mold in it in two places, and the bedding did not fit the king size bed. As a Hilton property I expected better. I will return to Marriott properties after this experience.
3 nachten verbleven in maart 2023

6/10 – Redelijk

Julienne Elizabeth

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not enough help and there was no coffee at breakfast. The air conditioner/heater in our room had broken parts and were left on the floor.
2 nachten verbleven in maart 2023

6/10 – Redelijk

Barbara

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The room smelled a little musty/moldy. The bedding had stains on it.
Reactie van Wanda op 14 mrt 2023
Thank you and I will address the linen right away!

4/10 – Matig

John

1 nacht verbleven in maart 2023

8/10 – Goed

John

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful front desk people
2 nachten verbleven in maart 2023
Reactie van Wanda op 8 mrt 2023
Thank you! Please come back soon!

6/10 – Redelijk

Gale

1 nacht verbleven in maart 2023

10/10 – Uitstekend

patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Wanda Haden op 8 mrt 2023
Thank you! Hope to see you again soon!

10/10 – Uitstekend

David

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was absolutely amazing! My room, the lobby and other shared spaces were clean. I love Jared!
1 nacht verbleven in januari 2023
Reactie van Wanda Haden op 8 mrt 2023
Thank you so much! Jared is such a jewel! We hope to see you soon!

8/10 – Goed

Carl

1 nacht verbleven in januari 2023

6/10 – Redelijk

Nader

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in december 2022

2/10 – Ontzettend slecht

Christina

1 nacht verbleven in december 2022

6/10 – Redelijk

Patricia

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointed in Hampton
First off the staff was absolutely amazing, friendly and helpful....but the hotel left alot to be desired. The first room we were in, the shower didnt work well, the room was dirty, toilet paper holder falling off the wall. We did get moved to a better room, but there were bugs on top of the a/c, the shower head was pulled away from the wall, not the cleanest room ive been in, the beds were uncomfortable, but the staff was great. We have stayed in many Hamptons but this was the worst.
5 nachten verbleven in november 2022