Receptie

Beoordelingen van Wind Creek Casino & Hotel Montgomery

3.5 out of 5
Wind Creek Casino & Hotel Montgomery
1801 Eddie L Tullis Rd, Montgomery, AL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 220 van 362 beoordelingen" "
Gastenscore: 8 - Goed. 77 van 362 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 362 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 362 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 362 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Feneshia

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bedbugs
1 nacht verbleven in mei 2024
Reactie van Derrick op 15 mei 2024
Hi there, thank you for bringing this to our attention. We're deeply sorry for any inconvenience caused by this issue. Rest assured, we take this matter seriously and are currently investigating and taking necessary steps to address it. Your feedback is valuable, and we're committed to ensuring a pleasant experience for all our guests. Please feel free to reach out if you have any further concerns. Thank you for your understanding.

10/10 – Uitstekend

Lorna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was very quick and seemless..
1 nacht verbleven in mei 2024
Reactie van Wind Creek Staff op 14 mei 2024
Thank you for your feedback!

10/10 – Uitstekend

Rodney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, staff very friendly and professional. Slots was good to me too (smile).
1 nacht verbleven in mei 2024
Reactie van Wind Creek Montgomery op 11 mei 2024
We are delighted to hear that you enjoyed your stay. We hope to see you again soon. Thank you for choosing Wind Creek Montgomery!

6/10 – Redelijk

KEN

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Enjoyed the property and hotel but the staff at check in was rather rude and continued to be arrogant and rude when we came back through with our luggage.
1 nacht verbleven in april 2024
Reactie van Derrick op 9 mei 2024
Hello, I thank you for choosing our property to accommodate you during your travels to the area. I would like to apologize for the service you received at check in. Our mission is to provide you with the best possible experience. We hope this does not deter you from visiting us during future travels to the area.

4/10 – Matig

Danielle Alvin

Zakenreiziger
Bathroom nasty room was not clean. I feel your paying too much money to stay in a nasty room.
1 nacht verbleven in mei 2024
Reactie van Wind Creek Montgomery op 9 mei 2024
We are sorry to hear of the inconveniences during your stay. Our mission is to provide a clean, safe and secure environment for our guests. We welcome your feedback and will address this issue accordingly.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Clark op 8 mei 2024
Thank you so much! We hope to see you again.

10/10 – Uitstekend

Gladys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in mei 2024
Reactie van Clark op 8 mei 2024
Thank you so much! We hope to see you again.

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional staff.
2 nachten verbleven in april 2024
Reactie van Wind Creek Montgomery op 30 apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Jerry

Reisde met familie
Room was never cleaned in my 3 day stay.
3 nachten verbleven in april 2024
Reactie van Wind Creek Montgomery op 19 apr 2024
We are sorry to hear of the inconveniences during your stay. Our mission is to provide a clean, safe and secure environment for our guests. We welcome your feedback and will address this issue accordingly.

10/10 – Uitstekend

Alexis

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very beautiful hotel with quant accommodations.
1 nacht verbleven in april 2024
Reactie van Wind Creek Montgomery op 19 apr 2024
We appreciate your feedback. Thanks for staying with us at Wind Creek Montgomery!

4/10 – Matig

Bronwyn

Zakenreiziger
Negatief: Netheid
It was fine for a quick overnight stay but not somewhere I would return to while traveling through.
1 nacht verbleven in april 2024
Reactie van Wind Creek Montgomery op 18 apr 2024
We are sorry to hear that you did not enjoy your stay with us. We do appreciate your feedback.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Beautiful landscaping and excellent lighting on the parking area
1 nacht verbleven in april 2024
Reactie van Wind Creek Montgomery op 16 apr 2024
Thanks so much for your feedback. We appreciate your response!

10/10 – Uitstekend

Carlette

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is the best hotel casino in Montgomery Alabama. Every time we travel there we stay there as often as we can and if we don't stay there we always go there to enjoy the atmosphere.
1 nacht verbleven in april 2024
Reactie van Wind Creek Montgomery op 16 apr 2024
Thanks so much for your feedback. We appreciate your response!

2/10 – Ontzettend slecht

Douglas

Negatief: Personeel en service
The check in staff was great but all others were rude and made us feel like we were a huge inconvenience when trying to order food or drinks.
1 nacht verbleven in april 2024
Reactie van Clark op 8 apr 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered while attempting to order food and drinks. Providing exceptional service is paramount to us, and it's disheartening to learn that we fell short of your expectations in this regard.Rest assured, your feedback has been shared with our team for immediate review and improvement. We are committed to addressing these issues and ensuring that every guest receives the courteous and attentive service they deserve.We value your patronage and hope to have the opportunity to regain your trust on your next visit.Warm regards,

8/10 – Goed

bryon

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff wasn't as friendly as they should be. The room was spacious and clean.
2 nachten verbleven in maart 2024
Reactie van Wind Creek Montgomery op 21 mrt 2024
Thank you for your response. We would like to apologize for your experience. We can assure you that the issue will be addressed. We hope this does not deter you from visiting with us again!

10/10 – Uitstekend

Deandre

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Wind Creek Montgomery op 22 mrt 2024
We appreciate your feedback. Thanks for staying with us!

10/10 – Uitstekend

April

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in maart 2024
Reactie van dowens op 18 mrt 2024
Good afternoon. I would like to thank you for choosing Wind Creek Casino and Hotel to accommodate you during your travels to the city of Montgomery. We thank you for your review and hope you will choose us for future travels.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean property. If you go for the casino, be aware they are level 2 / bingo style. Stayed on Saturday and was difficult to actually play due to the amount of people.
1 nacht verbleven in maart 2024
Reactie van dowens op 18 mrt 2024
Good afternoon. I would like to thank you for choosing Wind Creek Casino and Hotel to accommodate you during your travels to the city of Montgomery. We thank you for your review and apologize for it being difficult to play due to the volume of guest. We hope you will continue to choose us for future travels.

4/10 – Matig

Anna

Positief: Staat van de accommodatie en faciliteiten
The clerk at check in was unpleasant. The hotel does not provide soap or any other toiletries unless you ask for it. The carpet in the room was not clean and it was “crunchy “ in spots. Decent room but dark and depressing decor.
1 nacht verbleven in maart 2024
Reactie van Wind Creek Montgomery op 9 mrt 2024
We apologize for the unpleasant experience during your stay. We hope this does not deter future stays with us. We accept your feedback and we will work to improve on those issues.

10/10 – Uitstekend

ADONICA, Lawrenceville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ALWAYS HAVE A GOOD TIME EVERY TIME I HAVE SPENT THERE.
4 nachten verbleven in februari 2024
Reactie van Wind Creek Montgomery op 9 mrt 2024
Thanks for your response. We love to take care of our guest and welcome you to a clean, safe and comfortable environment. We look forward to seeing you again very soon!

10/10 – Uitstekend

Dawn

Reisde met partner
Everything was nice!
2 nachten verbleven in februari 2024
Reactie van Wind Creek Montgomery op 5 mrt 2024
Thank you so much for your feedback. We hope to see you again soon!

2/10 – Ontzettend slecht

Patricia

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For $300 a night we at least expected a clean room. The room was dirty with carpet stains and chairs stains. Feet stuck to dirty carpet. Furniture was beat up with large areas of finish missing. Bathroom ceiling had goo dripping from it and there was hair in the sink and the underside of toilet seat was not clean. Wall paper was stained. Hallways and elevator extremely dark. Parking signage was very difficult to understand. This was worst hotel we have ever stayed in.
1 nacht verbleven in maart 2024
Reactie van Wind Creek Montgomery op 4 mrt 2024
Thank you for your feedback. We apologize for your experience. Providing a clean and safe environment is what we strive for. Please note, your comments are very important to us, and each will be addressed.

8/10 – Goed

Meli

1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 21 mrt 2024
Thanks for your feedback. We hope you visit us again soon!

10/10 – Uitstekend

LaDriah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every one was extremely night. The room was clean. Just over all 100
1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 27 feb 2024
Thanks for your response. We are pleased to hear you enjoyed your stay!

4/10 – Matig

Linsey

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Smelled of drugs. People were sleeping in their cars in the parking lot. Curtains were stained and room smelled bad.
1 nacht verbleven in februari 2024
Reactie van Clark op 24 feb 2024
I'm truly sorry to hear about your experience, Ms. Linsey It sounds incredibly uncomfortable and not at all reflective of the standards we strive to maintain. We deeply apologize for any inconvenience or discomfort you encountered during your visit. Your feedback is invaluable to us, and we're taking immediate steps to address these issues. We regret that we fell short of that during your stay. Please know that we are available 24/7 at the desk anytime you feel uncomfortable and would be happy to assist you and address your needs promptly.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 27 feb 2024
Thanks for your response. We appreciate your feedback!

10/10 – Uitstekend

Gloria

1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 21 mrt 2024
Thanks for your feedback. We hope you visit us again soon!

10/10 – Uitstekend

Rodrae

1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 21 mrt 2024
Thanks for your feedback. We hope you visit us again soon!

8/10 – Goed

Gwendolyn

Reisde met partner, Reisde met familie
Positief: Voorzieningen
Very nice room.
1 nacht verbleven in februari 2024
Reactie van Wind Creek Montgomery op 13 feb 2024
We appreciate your feedback. Thanks for staying with us!

10/10 – Uitstekend

Billy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Wind Creek Montgomery op 2 feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay!

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Nice and clean.
1 nacht verbleven in januari 2024
Reactie van Wind Creek Montgomery op 31 jan 2024
We are pleased to hear that you enjoyed your stay with us. Thanks for visiting.

10/10 – Uitstekend

pamela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay.
1 nacht verbleven in januari 2024
Reactie van Wind Creek Montgomery op 27 jan 2024
We are excited to hear you enjoyed your stay with us. We hope you visit us again soon!

4/10 – Matig

Janet

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Wind Creek Montgomery op 27 jan 2024
Your feedback is very important to us. Thanks for your response.

8/10 – Goed

Billy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Wind Creek Montgomery op 27 jan 2024
Thanks for providing feedback. We are happy to hear that you enjoyed your stay!

10/10 – Uitstekend

Maggie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and had good view from the big window. Staff were super friendly. Definitely will be back.
1 nacht verbleven in januari 2024
Reactie van Wind Creek Montgomery op 17 jan 2024
We are delighted to hear you enjoyed your stay. We look forward to seeing you again.

6/10 – Redelijk

debra

1 nacht verbleven in januari 2024
Reactie van Wind Creek Montgomery op 16 jan 2024
We appreciate your feedback. Thanks for staying with us!

10/10 – Uitstekend

Avan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Wind Creek Montgomery op 21 dec 2023
We are happy to hear you enjoyed your stay! Thanks for your feedback..

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Very clean, service was great, the casino was fun. The rooms were nice
1 nacht verbleven in december 2023
Reactie van Wind Creek Montgomery op 19 dec 2023
We appreciate your feedback. Thanks for staying with us!

10/10 – Uitstekend

James

1 nacht verbleven in december 2023
Reactie van Wind Creek Montgomery op 12 dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 – Uitstekend

Kimmily

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Wind Creek Montgomery op 12 dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

8/10 – Goed

Beverly

2 nachten verbleven in december 2023
Reactie van Wind Creek Montgomery op 12 dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 – Uitstekend

Harvey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Wind Creek Montgomery op 12 dec 2023
Thanks for staying with Wind Creek Casino and Hotel Montgomery. We appreciate your feedback!

10/10 – Uitstekend

YahDiynah

2 nachten verbleven in november 2023
Reactie van Wind Creek Montgomery op 19 dec 2023
We appreciate your feedback. Thanks for staying with us!

10/10 – Uitstekend

Leki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and helpful. Room and hotel was very clean
1 nacht verbleven in november 2023
Reactie van Wind Creek Montgomery op 28 nov 2023
We are happy to hear you enjoyed your stay. Thank you for your feedback!

8/10 – Goed

Lourdes I

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I think that eating options should be improved.
1 nacht verbleven in november 2023
Reactie van dowens op 28 nov 2023
Hello. Thank you for making us aware that our eating options need improving. We apologize that our four selections of dining did not meet your expectations. We hope you will return and try our fine dining, contemporary, and our in-room dining. We here at Wind Creek Casino and hotel thrive on meeting our guest expectations.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in november 2023
Reactie van Wind Creek Montgomery op 28 nov 2023
We are pleased to hear you enjoyed your stay. Thank you for your feedback!

10/10 – Uitstekend

Angelique, Hopkinsville, KY 42240

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The decor was nice, easy to check-in, and the food was great!
1 nacht verbleven in november 2023
Reactie van Wind Creek Montgomery op 19 nov 2023
We appreciate your feedback. Hope to see you again soon!

10/10 – Uitstekend

Jerream

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Wind Creek Montgomery op 7 nov 2023
Thanks for staying with Wind Creek Montgomery. We appreciate your feedback!

10/10 – Uitstekend

Kewana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were comfortable and the room waa just like the website pictured it
1 nacht verbleven in november 2023
Reactie van Wind Creek Montgomery op 6 nov 2023
We appreciate your feedback. Thanks for staying with Wind Creek Montgomery!

8/10 – Goed

Gloria

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Wind Creek Montgomery op 3 nov 2023
Thanks for staying with Wind Creek Montgomery. We appreciate your feedback!