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Beoordelingen van Best Western Monticello

2.5 out of 5
Best Western Monticello
16 Raceway Rd, Monticello, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 345 van 927 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 927 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 927 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 927 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 927 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

G & E, Nieuw-Vennep

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Gehorig maar goed
Goed hotel maar de feestgangers die laat terug kwamen, veroorzaakten wat lawaai overlast. Voor de rest prima hotel.

8/10 – Goed

Monte, Greeen Bay

Reisde met partner
Positief: Netheid, voorzieningen
Ok for the price. Very tiny bathroom.
1 nacht verbleven in mei 2024
Reactie van Best Western op 3 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Riccardi

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was hair in the shower. The carpet in the hallway smells a lot. The hotel is very poorly maintain.
1 nacht verbleven in april 2024
Reactie van Best Western op 1 mei 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Riccardi

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was hair in the shower. The carpet in the hallway smells horribly. That's a very poorly maintain hotel.
1 nacht verbleven in april 2024
Reactie van Best Western op 1 mei 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Ron

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly Interior clean , property outside old looking like the town
1 nacht verbleven in april 2024
Reactie van Best Western op 1 mei 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again

10/10 – Uitstekend

Alyssa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Best Western op 2 mei 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service
Our check-in was great. We were warmly welcomed by Kat. Our room was spacious and clean. The bed was comfortable and we know that breakfast was offered. Because we were visiting family, we actually came in late to sleep and left early to rejoin our family. We would have no issues booking this hotel again.
1 nacht verbleven in april 2024
Reactie van Best Western op 1 mei 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again

8/10 – Goed

Nathaniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and quiet, will come back again.
3 nachten verbleven in april 2024
Reactie van Best Western op 30 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

danjuma

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Best Western op 29 apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Virginia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a pleasant stay. The breakfast was very good. Lots of choices🙂
2 nachten verbleven in april 2024
Reactie van Best Western op 29 apr 2024
Hello,Thank you for choosing to stay with us, we hope to see you back again!

10/10 – Uitstekend

Patrick, Scotia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Indoor Pool, but no lights on in the room. (I should have asked) everything was fine.
1 nacht verbleven in april 2024
Reactie van Best Western op 23 apr 2024
Hi Patrick,Thank you for staying with us and providing great feedback. We do have lights in the pool room, rest assured we will make sure they are kept on.Thank you!

6/10 – Redelijk

Tanner

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Best Western op 23 apr 2024
Tanner,Thank you for choosing to stay with us, we appreciate the review.

10/10 – Uitstekend

Irina

Positief: Netheid
Very good my checking
1 nacht verbleven in april 2024
Reactie van Best Western op 9 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Norman

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would stay at this property again
1 nacht verbleven in februari 2024
Reactie van -Best Western op 2 apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Cynthia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was surprising for an area that is rather depressed. It's close to a Highway 17 exit, but far enough away that there was no highway noise. The owners of the property have taken excellent care of it and have upgraded all the rooms with new bathrooms, new furnishings, etc. I'd definitely recommend it to anyone traveling in the area and will visit again.
2 nachten verbleven in maart 2024
Reactie van Best Western op 20 mrt 2024
Hi Cynthia,Thank you for choosing to stay with us, we appreciate the great review you left for us! Hope to see you back soon!

10/10 – Uitstekend

RICHARD, Bethel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in maart 2024
Reactie van Best Western op 17 mrt 2024
Thank you, we hope to see you again.

10/10 – Uitstekend

Ronalda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Best Western op 6 mrt 2024
Hello,Thank you for choosing to stay with us at Best Western. We hope to see you back in the future.

8/10 – Goed

Nikki, Duarte

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
We did not get our room cleaned for two days even when the tag on the front door asked for service. Our toilet waa small and very low, but perfect for our 6 year old. We stayed there before and I dont recall the same. Maybe some rooms vary
4 nachten verbleven in februari 2024
Reactie van Best Western op 22 feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the Italian restaurant next door!
1 nacht verbleven in februari 2024
Reactie van Best Western op 14 feb 2024
Hi Stephen,Thank you for staying with us. We look forward to you staying with us again!

8/10 – Goed

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is not 5 star by traditional standard but given the area it is 6 star. Good accommodation near Monticello has been a long time coming and this hotel has been there through the duration with clean rooms and many options!
1 nacht verbleven in januari 2024
Reactie van Best Western op 27 jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Diane

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Bw Monticello
The room was very clean! Property is an older hotel and a tad earworn. Staff was very friendly and welcoming, clearly trying their best to make us feel welcome. Nearby restaurant and diners were very good. Area is one we would like to explore more.
2 nachten verbleven in januari 2024
Reactie van Best Western op 23 jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Juliana

1 nacht verbleven in januari 2024
Reactie van Best Western op 7 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

John, Honolulu

1 nacht verbleven in december 2023
Reactie van Best Western op 30 jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Craig

2 nachten verbleven in december 2023
Reactie van Best Western op 8 jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 – Uitstekend

Anthony

Reisde met partner
Our room was spacious and with an unexpected balcony. The noise level was quite low which allowed for a good night’s sleep. Breakfast was one of the better ones we have experienced. Staff was very friendly and efficient. Restaurant next door was good. Short distance to Bethel Woods. All around a great experience!
2 nachten verbleven in december 2023
Reactie van Best Western op 8 jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good alternative. About a 6 min drive from Resorts Worlds Casino. A good economical option when its a holiday and casino rates are sky high.
1 nacht verbleven in december 2023
Reactie van Best Western op 2 jan 2024
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

8/10 – Goed

Abdelkrim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place
2 nachten verbleven in december 2023
Reactie van Best Western op 30 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Cathleen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just a little get away for my husband and I.
1 nacht verbleven in december 2023
Reactie van Grace op 29 dec 2023
Thank you for your review. We are glad that you had a great stay with us. We look forward to serving you, again.

10/10 – Uitstekend

Tara

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Best Western op 24 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Charles

1 nacht verbleven in december 2023
Reactie van Best Western op 19 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Romelia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very helpful, warm and friendly. The room was very clean and neat and the bed was super comfortable. We really we had more time there and we will definitely book our next stay with Best Western.
1 nacht verbleven in december 2023
Reactie van Best Western Manager op 14 dec 2023
Hi Romelia,Thank you for taking the time to share your feedback with us. We appreciate the great review and look forward to serving you in the future.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Best Western op 5 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Cassandra

1 nacht verbleven in november 2023
Reactie van Best Western op 19 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Anne

Positief: Netheid, personeel en service
Negatief: Voorzieningen
1 nacht verbleven in november 2023
Reactie van Best Western op 19 dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

nancy, no. easton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
2 nachten verbleven in november 2023
Reactie van Best Western op 17 nov 2023
Hi Nancy,Thank you for staying with us at best Western. We hope to see you back in the future.

10/10 – Uitstekend

Carmen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Best Western op 14 nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Ben

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I arrived at 2:30 am. They told me I could have a late checkout of 12 pm. The housekeepers woke me up at 9 by knocking on the door to see if I was there. Around 10 they woke me up by being loud in the hallway. At 11 am the front desk called me to check if I was still in the room. This was frustrating. But the room was nice and spacious.
1 nacht verbleven in november 2023
Reactie van Best Western op 14 nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Laurie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the service. Its nice to feel warm and welcomed and have conversation. Im unsure who was working the day i came but if i was able id give her 5 starts!!
1 nacht verbleven in oktober 2023
Reactie van Best Western op 31 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

ANA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was modern, updated, and very clean. Stayed here instead of resorts world, and would stay here again. Italian and diner, food nearby and walkable. Great stay.
1 nacht verbleven in oktober 2023
Reactie van Best Western op 31 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Best Western op 31 okt 2023
Thank you for your feedback.

6/10 – Redelijk

Eileen

Reisde met een groep
Positief: Netheid, personeel en service
Property could use an update. Staff was great. Unfortunetly the noise levels were too high. Children screaming. Unable to relax.
1 nacht verbleven in oktober 2023
Reactie van Best Western op 30 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Alberto, Lodi

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Best Western op 31 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Jonathan, Clinton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice. The shower a little small, but adequate. Everything was clean. The front desk receptionist was very nice.
1 nacht verbleven in oktober 2023
Reactie van -Best Western op 24 okt 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

David

Professional staff. Adequate accommodations
1 nacht verbleven in oktober 2023
Reactie van Best Western op 17 okt 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Luzviminda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Best Western op 15 okt 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property had an easy check-in experience. The area had excellent outdoor lighting. The room were clean, comfortable beds and shower pressure was great
1 nacht verbleven in oktober 2023
Reactie van Best Western op 15 okt 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Monticello stay
Clean rooms and staff was very friendly.
1 nacht verbleven in oktober 2023
Reactie van BEST WESTERN op 13 okt 2023
THANK YOU FOR YOUR FEEDBACK.

10/10 – Uitstekend

Candyce

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Bestwestern op 13 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy in and out
2 nachten verbleven in oktober 2023
Reactie van Best Western op 10 okt 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Scott

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The property has a very nice room and so no complaints there. But sound isolation is not good - we were on the first floor (not recommended) and activities in the recreation area were easily heard. More troubling than that by far is the ease by which sounds from overhead intrude upon your space, especially if you have adults above who seem oblivious to expected behavior while in a hotel. The front desk help did quell the action above so that there was needed quiet beginning around 10:30 PM. Breakfast is in a place of few tables and very crowded conditions, but there was nice variety of foods, including fresh oatmeal, not just packets of instant stuff.
1 nacht verbleven in oktober 2023
Reactie van Best Western op 9 okt 2023
Thank you for your feedback.