Waterglijbaan

Beoordelingen van The Kartrite Resort & Indoor Waterpark

4 out of 5
The Kartrite Resort & Indoor Waterpark
555 Resorts World Drive, Monticello, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 472 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 1003 beoordelingen" "

8,6/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yenery

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the place
1 nacht verbleven in mei 2024

4/10 – Matig

Darmasi

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Marcus

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s kid friendly!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Kea

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It felt like a beautiful community.
1 nacht verbleven in mei 2024
Reactie van Property Management op 20 mei 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Markeha

Reisde met familie en kleine kinderen
I've been here 2 times already and the experience was great I even loved the manager I believe her name was Tameeka she gave Great customer service
1 nacht verbleven in mei 2024
Reactie van Property Management op 20 mei 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 – Uitstekend

Chantal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Latesha

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Property Management op 20 mei 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 – Goed

VERUSKA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great experience - Staff was kind
1 nacht verbleven in mei 2024
Reactie van Property Management op 20 mei 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 – Uitstekend

stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is awesome and a quick little getaway from the city for a weekend the water park is neat. And the staff is great and very respectful, they actually care and very alert to the children around in keeping them safe. Very clean hotel room n water park the lobby they have movies after dark it’s awesome, there is something today from opening to close. The arcade is WoW and amazing n endless and will kill ur pockets bc it’s so addictive to winning. But 10/10 for a nice little get away. The food is good also I just wish there was more choices to pick from.
1 nacht verbleven in mei 2024
Reactie van Property Management op 20 mei 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 – Redelijk

Amy

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Tried to express my concerns with the property and no replies
1 nacht verbleven in mei 2024
Reactie van Property Management op 17 mei 2024
Thank you for your review, Amy. We are extremely disappointed to learn that our service response fell below your expectations and our standards. We hope to have the opportunity to serve you in the future and make up for this experience.

2/10 – Ontzettend slecht

shilleen, Peekskill

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family loved it until a women attacked my son and they would not get me help before I lost it and went off on the women who scratched and slapped my son. Then they told me I had to go after paying for the whole weekend cause some 38 year old women who I don’t know abused my 10 year old son and no one want to give me back my money when my family was abused
2 nachten verbleven in mei 2024
Reactie van Property Management op 16 mei 2024
Thank you for sharing your concerns with us. The behavior you have described is unacceptable and strictly prohibited at our resort. This situation is currently under investigation with our team, and we will continue to take the necessary steps to ensure the well-being of our guests and staff.

10/10 – Uitstekend

Danielle

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Property Management op 15 mei 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Sonja

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and courteous. They responded quickly to requests. The only thing me and my family did not like was the breakfast at Eat Eat Eat. The staff were not attentive. We had to ask for the food to be refilled. It was around 10:45 am and breakfast ended at 11. However, the food should have been fully stocked since patrons were still coming in and they were accepting patrons until 11.
2 nachten verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

RAUL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My grandkids were having a blast in the Indoor Water Park!
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Malene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would definitely visit again
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

stefan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Typical water park, lots of little kids. Family place
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 – Uitstekend

Lauren

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food is expensive , but fast food is right down the road. Everything else is perfect.
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 – Redelijk

Tiffany

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Terrible food and bandaids all over the water park.
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 – Uitstekend

Brenna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that everything is set for all ages and the staff is super
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 – Uitstekend

Viannoris, Newburgh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Iliana, FRESH MEADOWS

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place is fantastic. Staff at the zip lining in the arcade could be nicer and more attentive. Shower curtains have a bad smell.
1 nacht verbleven in februari 2024
Reactie van Property Management op 13 mei 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 – Uitstekend

Julissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is very nice and clean always have programs for kids
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

yosef m

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Bad
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Digna

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 – Redelijk

Arta

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Everything is very limited Space , food , activities
1 nacht verbleven in april 2024
Reactie van Property Management op 13 mei 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 – Redelijk

Douglas

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Felt new and clean Children racing in hallway till 3AM with no response from staff at facility to suppres. Most areas of resort seemed understaffed and slow to respond
2 nachten verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 – Uitstekend

Inmaculada

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Exelente
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
They need to upgrade bathrooms in rooms, also need to lower there prices on food since the food isn’t good also need to be a little cleaner when it comes to plates and dishes that food is being served on
2 nachten verbleven in april 2024
Reactie van Property Management op 13 mei 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

Chantay

Positief: Voorzieningen
.
1 nacht verbleven in mei 2024
Reactie van Property Management op 3 mei 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

sushma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Property Management op 13 mei 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Rafaelina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my family loves the hotel and enjoy the stay will come back for sure here
1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Manny

1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 – Redelijk

Jessica

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Araine

2 nachten verbleven in april 2024
Reactie van Property Management op 20 mei 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 – Redelijk

Daniela

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 – Uitstekend

Shanquel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great family getaway. The Kartrite is vibrant, very clean and the staff is professional and pleasant. The waterpark was an enjoyable experience and I look forward to returning in the summer.
1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Jai

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sheet rock in the bathroom touched up for the kids
2 nachten verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 – Goed

Matt

1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 – Uitstekend

Yolonda

Reisde met familie en kleine kinderen
This resort has a lot of activities for children. Very clean and great facility overall .
1 nacht verbleven in april 2024
Reactie van Property Management op 29 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Uitstekend

Anjanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Candy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

david

1 nacht verbleven in april 2024
Reactie van Property Management op 20 mei 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 – Redelijk

Amir

1 nacht verbleven in april 2024
Reactie van Property Management op 29 apr 2024
Thank you for your review, Amir. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 – Ontzettend slecht

Dalila

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
bathroom are dirty beds are stained walls are stain in the bathroom also room amd hallway smell terrible
1 nacht verbleven in april 2024
Reactie van Property Management op 29 apr 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Deivi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Property Management op 29 apr 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Loved everything about this place ! Will definitely go back again
1 nacht verbleven in april 2024
Reactie van Property Management op 26 apr 2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

4/10 – Matig

may

Reisde met familie
The food at the buffet looked gross and the other restaurant closed early and we couldn’t get anyone to put in an order for take out. The resort is far from any places to eat outside and the options in the area are limited and not very good. The staff was not very friendly or helpful with the exception of the staff at the arcade. The check in process took so long there were lines and lines of people trying to check in. Out room wasn’t ready until 4:30 but check out was at 11am sharp and the house service came and knocked on our door at 10:55. The rooms were clean.
1 nacht verbleven in april 2024
Reactie van Property Management op 2 mei 2024
Thank you for taking the time to share your feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 – Uitstekend

Adela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What i liked about the property is the parking, we didn't have a problem finding parking. What i didn't like about the property is that there's no variety of restaurants in the facility. I also didn't like that i need some towels later in the evening but there was no concierge or customer service available.
2 nachten verbleven in april 2024
Reactie van Property Management op 26 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.