Receptie

Beoordelingen van Hampton Inn Morgantown

2.5 out of 5
Hampton Inn Morgantown
1053 Van Voorhis Rd, Morgantown, WV

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 474 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 307 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just what we needed. Close to Ruby Hospital. Friendly staff. We were on the ground floor, easy to get to our vehicle abd anything we needed.
1 nacht verbleven in april 2024
Reactie van Sheri Caggiano, GM op 6 mei 2024
It makes us so happy to receive such a positive review!THANK YOU!

6/10 – Redelijk

Rita

Zakenreiziger, Reisde met familie
No glasses anywhere in the hotel, only paper cups. Not very satisfactory
1 nacht verbleven in april 2024
Reactie van Sheri Caggiano, GM op 6 mei 2024
I am so sorry that you were unhappy with our lack of glassware at our hotel. Hampton Inn brand standard does not require that we stock glass items, and we do not have a kitchen facility to maintain them. I am so sorry that you were less than pleased. I wish you safe travels.

6/10 – Redelijk

Tonja

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sheri Caggiano, GM op 6 mei 2024
Thank you for taking the time to offer feedback regarding your recent stay. Thank you for staying with us.

10/10 – Uitstekend

Kathy, Anaheim

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reliable accommodations.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Paul

1 nacht verbleven in april 2024

10/10 – Uitstekend

Einat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Kenneth

Reisde met familie
The rate was not the rate quoted on expedia!! I will never use expedia again.
1 nacht verbleven in maart 2024
Reactie van Sheri Caggiano, GM op 6 mei 2024
Dear Valued Guest , Thank you for taking the time to offer feedback regarding your recent stay. I am so sorry that you were less than pleased. Third party sites are an excellent way to book reservations, however, there are times when the rate quoted or the room type can show up different in our system. Unfortunately, since so much time has passed since your departure, I am not able to investigate this matter as thoroughly as I could have if you had brought it to my attention during your stay.I am sorry you found your experience unpleasant and we hope to see you again one day soon!

10/10 – Uitstekend

Angela

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable, clean facility
1 nacht verbleven in maart 2024

6/10 – Redelijk

Laura

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Overall the hotel was decent and served our purposes for a one night stay. Our room seemed clean although the hallway had a bit of trash on the floor in various spots. Bed was comfortable. You could hear some noise from the hallway and other room but it wasn’t too bad. Our tv didn’t work and we called the front desk and and they were just like “oh well, there’s no maintenance workers here until the morning.” The fridge was also not working. The breakfast was good although the placement of the waffle irons is horrible. One is in a corner and the other one is on the other part next to the corner and two people can’t fit in that little space. Also they ran out of waffle mix for a long time. The one guy running the space was working hard but couldn’t keep up. They really need another worker when the hotel is so packed. Overall I think we overpaid for this hotel since half of the stuff in our room didn’t work , but as far as a place to crash for one night it was ok.
1 nacht verbleven in maart 2024
Reactie van Sheri Caggiano, GM op 6 mei 2024
I am so sorry that you had an issue during your recent stay. I apologize that it was not handled very well. Our TV issue was an outage with our provider. It doesn't seem as if that was explained to you, and I am sorry that it wasn't. I appreciate your feedback about the waffle irons and will look into a solution to remedy the situation you described. We appreciate your feedback and wish you safe travels.

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Melissa

The shade was moved by motion and went up and down. The lock was not easy and the staff had to help me. Frustrating when I got there at 11:30 PM
1 nacht verbleven in maart 2024

4/10 – Matig

Rebecca

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I didnt like the hair in my bathroom. They did switch me rooms but managers says thats happens. I worked in cleaning in hotels and that was a big no.
1 nacht verbleven in februari 2024
Reactie van Sheri Caggiano, GM op 6 mrt 2024
Thank you so much for taking the time to review our facility and offer feedback regarding your recent stay with us. I am so sorry that your experienced a problem with hair in your bathroom. We do our very best to make sure that we focus on removing all evidence of the previous guest, and I am so sorry that we dropped the ball this time. I will present your comments to the housekeeping staff during our next staff meeting and we will do our best going forward to make sure there is no hair!Please accept my apologies.

10/10 – Uitstekend

edmund

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently locate to Ruby Memorial Hospital, plus a good value, close to restaurants
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Michael

Reisde met familie
Very clean and close to everything
2 nachten verbleven in maart 2024

4/10 – Matig

Douglas

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Door from parking lot very hard to open. Our room would not open without a fair amount of force. The front counter girl was friendly, but somewhat confused by the fact that we were Canadian. Overall it was a disappointing stay
1 nacht verbleven in februari 2024
Reactie van Sheri Caggiano, GM op 4 mrt 2024
I am so sorry that you experienced a problem during your recent stay with us. I hope that you will give us another chance to win your loyalty should you be returning to our area.

8/10 – Goed

Delores

2 nachten verbleven in februari 2024

8/10 – Goed

Wenceslau

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Closeness to restaurants
1 nacht verbleven in februari 2024

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lara

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Laura C.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a wonderful stay!
2 nachten verbleven in februari 2024
Reactie van Sheri Caggiano, General Manager op 21 feb 2024
It is so nice to hear that you had a wonderful stay!We hope to see you again one day soon!Safe travels!

10/10 – Uitstekend

katherine

1 nacht verbleven in februari 2024

6/10 – Redelijk

Barbara

Negatief: Netheid, staat van de accommodatie en faciliteiten
Refrigerator didn't work
2 nachten verbleven in februari 2024
Reactie van Sheri Caggisno, GM op 21 feb 2024
Thank you so much for staying with us. I am so sorry that your refrigerator did not work during your stay. I realize how unpleasant that must have been for you and I am sorry that we were not able to correct the situation. I hope that in the future, you will give us another opportuunity to win your loyalty.

2/10 – Ontzettend slecht

John

Negatief: Personeel en service
Poor hospitality
2 nachten verbleven in november 2023
Reactie van Sheri Caggiano, General Manager op 21 feb 2024
I am so sorry that you were less than pleased with your recent stay and I am curious about your comment. If you would like to reach out to me personally to discuss the issues you encountered, I would welcome your feedback.

6/10 – Redelijk

Rod

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Sophia

Reisde met familie
Positief: Personeel en service
Sophia
Upon checking in and going to our room we discovered there was a leak from the shower that was going into the room. I went to the front desk who stated they had a leak but could not figure out where it was. They moved our room but I had to repack and move which was ok. Breakfast was good centrally located to every thing overall it was a good hotel.
2 nachten verbleven in februari 2024
Reactie van Sheri Caggiano, General Manager op 21 feb 2024
I am so sorry that you experienced an issue with the shower during your stay. I realize how inconvenient that must have been. I appreciate your positive comments! We look forward to seeing you again one day soon!

10/10 – Uitstekend

Kevin

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very satisfied with the service
1 nacht verbleven in februari 2024

8/10 – Goed

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel for our stop over stay.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tonja

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tracy

1 nacht verbleven in januari 2024

8/10 – Goed

David

1 nacht verbleven in januari 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Allison

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My check-in staff was not very friendly at all. Checked in around 430p 1/14/23.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Stanley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Chanti

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Patricia

None
1 nacht verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay!
We were there for my sister's surgery at WV medical center. The proximity to the hospital is what made Hampton our first choice. The room was clean, beds were comfortable and breakfast was amazing!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Amy, Stone Harbor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tera

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Vicki, Palm Coast

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms run down. Dirty room. Hair in my towels, that's not mine. Food was cold in the morning. Told the sir the batter was empty . He looked like i just punched him. Very sad stay. Manager was great. Helped with the room.
3 nachten verbleven in december 2023
Reactie van Sheri Caggiano, GM op 11 dec 2023
I am so sorry that you were so upset with your room. I do apologize for the inconvenience that you experienced.Thank you for taking the time to bring this to our attention.We appreciate your feedback.

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Elizabeth

Reisde met familie
First hotel I ever stayed in that had a night light in the bathroom! The check in staff were extremely friendly and pleasant.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Traveling home.
1 nacht verbleven in november 2023

10/10 – Uitstekend

norma

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and the staff was friendly. Needed to stay close to ruby hospital since my son had a major surgery and it was basically right across the street :) highly recommend will be staying here again.
1 nacht verbleven in november 2023

6/10 – Redelijk

Babu

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
There is no microwave oven in the room.
1 nacht verbleven in november 2023
Reactie van Sheri Caggiano, GM op 7 dec 2023
Dear Valued Guest,Thank you for taking the time to offer feedback regarding your recent stay. At the present time, microwaves are not a standard required for Hampton Inn rooms. We do provide one for our guests to use in the lobby area near our front desk. Thank you for your comments.

10/10 – Uitstekend

Jody

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfy bed with wonderfully soft sheets!
2 nachten verbleven in november 2023

8/10 – Goed

Richard

3 nachten verbleven in november 2023

10/10 – Uitstekend

James

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and friendly staff
1 nacht verbleven in november 2023

10/10 – Uitstekend

Teresa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good stay
1 nacht verbleven in november 2023

4/10 – Matig

Heather

1 nacht verbleven in november 2023
Reactie van Sheri Caggiano, GM op 7 dec 2023
Thank you for taking the time to offer feedback regarding your recent stay. I am sorry that it appears that you were less than pleased with your stay. Thank you for reaching out.