Suite, 1 kingsize bed met slaapbank | Pillowtop-bedden, een kluis op de kamer, een bureau
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Beoordelingen van Springhill Suites by Marriott Morgantown

3 out of 5
Springhill Suites by Marriott Morgantown
1910 Hunters Way, Morgantown, WV

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 536 van 952 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 952 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 952 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 952 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 952 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always an excellent place to stay! Clean and no bugs and I love the way the suites are laid out!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Terri, Lexington

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for a work trip.
7 nachten verbleven in april 2024

6/10 – Redelijk

Eric

Zakenreiziger
In middle of remodel. Staff was nice. Area filled with transients.
1 nacht verbleven in april 2024

4/10 – Matig

Amy

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We were charged through Expedia for this booking AND through the hotel, so we paid double. I have been unable get a refund for the second charge because there was not a manager on site at checkout or when I have called. It’s on me to keep calling and hoping I can speak with someone as no one offers to have a manager call me back.

6/10 – Redelijk

Melissa

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
I requested an early check-in. When I got there they were very rude. When I explained why I had requested and needed the early check-in they simply did not care and was very rude. I was given an room but I had to fight for it.
1 nacht verbleven in april 2024

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I can tell the property was recently renovated. It looks very nice, but there were a few things that bothered me. We only stayed one night so it wasn’t that big of a deal. Firstly, our bathroom door did not close. It was missing the striker plate. Several of our power receptacles did not work. It was a challenge finding a place to charge our phones. Also the layout of the room was strange and the TV was placed in such a way that no one could really comfortably watch it. The luggage trolley had a bum wheel which made it difficult to move our stuff. The pool was nice and breakfast was excellent. Checking in was quick and easy.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tammy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved our room. The staff was very friendly and the breakfast was very good.
1 nacht verbleven in april 2024

10/10 – Uitstekend

hayle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

David

Negatief: Netheid
Disappointing. Plug in tub broken, toilet seat broken, no tissues, pillowcase wasn't clean.
1 nacht verbleven in april 2024

6/10 – Redelijk

Robert

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They are trying to reach a three star level with a recent appearance upgrades, but a number of small things add up to it being more of a mid-two star property.
1 nacht verbleven in april 2024

8/10 – Goed

Joanne

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in maart 2024

4/10 – Matig

Laura

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beds weren’t made properly. Bathroom sink drain broken unable to open. Tub drain didn’t work.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kousay

Reisde met familie
Positief: Netheid, voorzieningen
This hotel was recently renovated the rooms are comfortable we enjoy staying in this hotel and this is maybe the seventh time we stayed there.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

PHILIP, Dayton

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
easy access, quiet area, spacious room and very helpful staff
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Dion

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
I only booked this hotel because it had an in door pool and hot tub and when I got there it was not in service and I am very in happy with my experience
2 nachten verbleven in februari 2024

8/10 – Goed

Susan Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay was fine. The location was convenient for me. My only issues were the bathroom not being completely clean, the sink in the kitchenette being stained, and a used bar of soap left in the bathroom. Other than that I had no complaints.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Ishtiaq

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rebecca

1 nacht verbleven in februari 2024

8/10 – Goed

Ed

Positief: Netheid, personeel en service en comfort kamer
Great stay
My third stay at this hotel. Always clean and neat, service people are very friendly, and the breakfast is excellent. It would have been better if the pool and spa areas had been open on my last two trips, but they were not.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Claire

2 nachten verbleven in januari 2024

6/10 – Redelijk

Michelle

1 nacht verbleven in januari 2024

6/10 – Redelijk

Luis

Lacks front desk customer service. Bedroom was a bit outdated.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Trenna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ginger

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jeremy, Merrittstown

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love this hotel and stay here 2-3 times a year. Daron and others at the front desk were very good, the breakfast room was well managed, my grandkids love the pool.
2 nachten verbleven in december 2023

8/10 – Goed

Gunter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

John

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Amy

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
I have never had an experience like this at a hotel, especially a Marriott property. I was traveling with my husband and 2 children. I knew we would be checking in late, so I called the hotel to notify them. We arrived a bit after midnight, checked in, and went to our room. We put our things down, and I started looking around the room. The sink was full of dirt, hair, etc. I cleaned it up, thinking that perhaps someone had done some work in the room and left a mess at the sink. Then, I noticed that the sheets and pillow cases didn’t look clean. The same dirt and hairs were on the sheets, with the addition of eye makeup on the pillow cases. I went downstairs to inform the person at the desk. He gave me another room. I went to that room to check it before getting my family and going to the room. This room had hair on the sheets and eye makeup on the pillow cases. I went back downstairs, and was put in another room (this was our 3rd room!). This room was okay. The bathroom floor wasn’t very clean, but we made it work. It was nearly 1 am at the point, and I had two kids with me. At no point did the person at the front desk even apologize. In fact, he didn’t even seem surprised. At checkout, I told the two people at the front desk what had happened. They thanked me for letting them know and said they would have the rooms cleaned. 3 rooms, 3 people, and NO ONE even apologized! The person who managed breakfast was the only person who was helpful in any way.
1 nacht verbleven in december 2023

6/10 – Redelijk

Laverne

Reisde met familie en kleine kinderen
Positief: Personeel en service
Newly renovated room, but uncomfortable bed, so not sure if the bed was new. Floors that weren’t carpeted needed mopping, toilet got clogged from 3 pieces of tissue, pool floor was peeling, jacuzzi button was inoperable, but it wasn’t terrible. The location is cool because there’s a lot of food within walking distance and also a Dollar General nearby. What bothered me the most was that I paid for the room via Expedia, but when I arrived, I paid the hotel for the room plus the $20 incidental. The $20 is fine but why did I pay twice for the room? We will see what happens in a few days. May just be disputing a charge with my credit card company. Don’t book through a 3rd party. Oh and someone was smoking weed in their room so the hallway had that strong weed odor.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Sheaira

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Showing some wear and tear. Staff was courteous and helpful.
2 nachten verbleven in december 2023

8/10 – Goed

Luis

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Accessible
1 nacht verbleven in december 2023

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great location for us. Near family, a rail trail, Dunkin Donuts, and downtown.
2 nachten verbleven in september 2023

10/10 – Uitstekend

James

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Toya

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Katherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Comfortable and spacious. Friendly, helpful staff.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Chad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room very clean and most everything you need is within walking distance.
2 nachten verbleven in september 2023

8/10 – Goed

Jim

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

LEONARD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Michelle

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not having a door on the bathroom sink area is awful because it’s right in front of the beds, no privacy for the people sleeping nor the person using sink mirror etc. I was blow drying my hair directly in front of 3 people trying to sleep which we had to use our own extension cords for because the bathroom counter area outlet did not work. Only one mirror in the entire room, and they were doing remodeling on our floor, complete with scaffolding directly blocking our door upon exit at one point.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Lisa

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Tiffany

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Maria Soledad, Saratoga

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Checked in okay but room assigned to us had a malfunctioning electronic lock. Couldn't open it with key card. Electronic mechanism kept on flashing red. Went downstairs to lobby to let them know about the problem and we were assigned a different room. This room also had a problem with the door lock mechanism. This one wouldn't shut. You had to close the door with a bang and test it until you made sure it was locked. Our room's carpet was not vacuumed. We found several debris. Shower wall had hair plastered on it - gross!!! Breakfast the following morning was disappointing. We were expecting waffles which we had during the previous week's overnight stay. This Springhill hotel in Morgantown is a disgrace to the Marriot brand.
1 nacht verbleven in augustus 2023

8/10 – Goed

Jan

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Maria Soledad, Saratoga

1 nacht verbleven in juli 2023