2/10 – Ontzettend slecht
Gerbrand K., Netherlands
21 mei 2019
We felt cheated on many levels
The pictures online are incorrect and later we found out: even deceiving.
Upon arrival the disappointed started : there was only a small groundfloor, which felt like a basement. Online pictures are show of the TOTAL house, which consists of 2 apartments, so including the other (better) above apartment. Even reviews are of both appartements. We have been travelling a lot through online platforms like HomeAway, but we never experienced the likes of this.
We found the interior to be very basic: the dinner table is so small, that even with our two small children we could hardly manage. The second ‘sleepingroom’ was a like a cupboard with no windows. We could hear the drainage of the apartment above loudly, everytime a toilet was flushed. We had been travelling a lot with our children, but this was the first time that they told us they were scared. All rooms feel very basic and makeshift. We felt tucked away in the basement.
Also we found a dead mouse in the 2nd sleepingroom, that was dried out. It had been lying there dead for quite some time.
But the most uncomfortable aspect was, that the whole house isn’t adequate for 2 seperate groups: the house is very VERY noisy. We could hear our neighbours talking literally, walking, having a shower, toilet, etc. The two apartments are ‘separated’ through a glass door that just isn’t enough to give a basic level of privacy.
On top of that these guest were very loud during the night. At 4:30 a.m. I asked them to be a bit more quiet since we were sleeping. They very bluntly told us that they didn’t care and kept playing music until 7:30 in the morning.
Altogether, this made us feel so uncomfortable and unwelcome, that we decided to leave the next day.
After that we reached out to Klaus, who proved to be and an uncaring host. Right from the start we felt that he reacted very formal, without any sympathy for our situation. He implied that we lied about the dead mouse, denied the incorrect information on the HomeAway website and made a formal remark that the residents should be quiet after 22:00hrs. But as a host he never set the conditions for 2 groups staying together in a comfortable manner: no reception upon arrival and no instructions/ house rules beforehand.
At home, we checked the description of the house again, now with new knowledge. We concluded that the information is incorrect and even deceiving. Pictures are incorrect and reviews are of the total house and misleading.
Gerbrand K.
7 nachten verbleven in april 2019