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Beoordelingen van The Palace of the Lost City at Sun City Resort

5 out of 5
The Palace of the Lost City at Sun City Resort
Sun City Resort, Moses Kotane, North West

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 330 van 566 beoordelingen" "
Gastenscore: 8 - Goed. 149 van 566 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 566 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 566 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 566 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

9,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

martijn, naarden

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bijzonder hotel / resort
Bijzonder geheel... leuk om gezien te hebben. Perfecte game drive gehad. In 4 uur tijd de big 5 gezien. Waterglijbaanpark was ook leuk. Hotel zelf is bijzonder veel overdaad aan afrikaanse protsigerheid. Kamer was een beetje gedateerd.
1 nacht verbleven in maart 2018
Reactie van Caron op 13 mrt 2018
Dear Martijn Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

10/10 – Uitstekend

Smolders, 5563 Westerhoven, Nederland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Luxe op en top.
Top hotel,geweldig eten,mooie tuin en hotel tot in detail afgewerkt! Was ter afsluiting van de vakantie echt een topper. Wel voor deze prijs categorie mag men van bedienend personeel iets meer professionaliteit verwachten. Als je aan het zwembad ligt of in de bar zit komt de bediening bijvoorbeeld vragen of je vast de rekening wilt betalen omdat ze zelf gaan lunchen!!? koffie/thee bij beide ontbijten vergeten te brengen of pas na 3 keer vragen krijgen! En zo nog wat dingen! Dat is dan eigenlijk weer jammer op dit niveau. Verder wel allemaal zeer vriendelijk en correct en heeft voor ons geen afbreuk gedaan aan het verblijf!

10/10 – Uitstekend

Reinette

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
4 nachten verbleven in maart 2024
Reactie van Francois du Toit op 4 mei 2024
Dear ReinetteThank you so much for your review and 5/5 scoreIt will be our pleasure welcoming you back againKind regards

8/10 – Goed

Weradech

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious hotel with amazing rooms, delicious breakfast & stunning views! Website & signage need improvement. Large property - use specific address on GPS to avoid wrong entrance. Limited activities offered.
1 nacht verbleven in april 2024
Reactie van Francois du Toit op 22 apr 2024
Dear WeradechThank you so much for your review and suggestions It is appreciatedKind regards

10/10 – Uitstekend

Nazafarin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The most beautiful hotel I’ve ever been to
3 nachten verbleven in april 2024
Reactie van Dee op 17 apr 2024
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 – Uitstekend

Kirstine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay
7 nachten verbleven in februari 2024
Reactie van Francois du Toit op 9 apr 2024
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 – Goed

Jochen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
1 nacht verbleven in februari 2024
Reactie van Yanga op 24 feb 2024
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 – Goed

Vuk

Reisde met familie
Positief: Personeel en service, voorzieningen
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
2 nachten verbleven in februari 2024
Reactie van Yanga op 24 feb 2024
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 – Uitstekend

Ismael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Yanga op 24 feb 2024
Dear Ismael,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

10/10 – Uitstekend

Elsabe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
3 nachten verbleven in januari 2024
Reactie van Francois du Toit op 28 jan 2024
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 – Uitstekend

Oren

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
3 nachten verbleven in januari 2024
Reactie van Francois du Toit op 28 jan 2024
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 – Redelijk

Thomas

1 nacht verbleven in januari 2024
Reactie van Francois du Toit op 28 jan 2024
Dear ThomasThank you for taking the time to rate usKind regards

8/10 – Goed

Hanna

2 nachten verbleven in december 2023
Reactie van Francois du Toit op 28 jan 2024
Dear HannaThank you for your ratingKind regards

10/10 – Uitstekend

Jennifer

2 nachten verbleven in november 2023
Reactie van Yanga op 11 dec 2023
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

randell

Positief: Netheid, personeel en service en voorzieningen
Reactie van Yanga op 24 feb 2024
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 – Goed

Ghabriel

2 nachten verbleven in november 2023
Reactie van Yanga op 11 dec 2023
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

Manesh

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautiful and will be back!
2 nachten verbleven in november 2023
Reactie van Yanga op 2 dec 2023
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 – Goed

Mário

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Yanga op 28 nov 2023
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

Anita

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
4 nachten verbleven in november 2023
Reactie van Francois du Toit op 19 nov 2023
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 – Uitstekend

J E

1 nacht verbleven in november 2023
Reactie van Francois du Toit op 19 nov 2023
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place, good service!
2 nachten verbleven in november 2023
Reactie van Francois du Toit op 19 nov 2023
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 – Uitstekend

Jose Luiz, Porto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Yanga op 16 nov 2023
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

Alvaro

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Yanga op 16 nov 2023
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

4/10 – Matig

LEON

5 nachten verbleven in oktober 2023
Reactie van Yanga op 8 nov 2023
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

Gabriele

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Erlebnis und Erholung
2 nachten verbleven in oktober 2023
Reactie van Francois du Toit op 4 nov 2023
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 – Uitstekend

Brett, Harare

4 nachten verbleven in oktober 2023
Reactie van Yanga op 28 nov 2023
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

ryan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly recommend 5stars
8 nachten verbleven in oktober 2023
Reactie van Francois du Toit op 30 okt 2023
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 – Uitstekend

Kelly-Ann

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
2 nachten verbleven in oktober 2023
Reactie van Francois du Toit op 26 okt 2023
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 – Uitstekend

Mousin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only issue is the food in the hotel is not HALLAL
2 nachten verbleven in oktober 2023
Reactie van Yanga op 21 okt 2023
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

8/10 – Goed

Peter

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Yanga op 21 okt 2023
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
2 nachten verbleven in oktober 2023
Reactie van Yanga op 31 okt 2023
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 – Uitstekend

Huw

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
3 nachten verbleven in oktober 2023
Reactie van Yanga op 17 okt 2023
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Yanga op 17 okt 2023
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 – Uitstekend

Anna Gabriela

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Yanga op 3 okt 2023
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
3 nachten verbleven in augustus 2023
Reactie van Francois du Toit op 20 sep 2023
Thank you for your amazing reviewKind regards

10/10 – Uitstekend

Shane

Positief: Personeel en service
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
1 nacht verbleven in september 2023
Reactie van Francois du Toit op 20 sep 2023
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 – Uitstekend

Florencia

2 nachten verbleven in september 2023
Reactie van Francois du Toit op 8 sep 2023
Dear FlorenciaThank you for your ratingKind regards

10/10 – Uitstekend

Renaud, London

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
6 nachten verbleven in augustus 2023
Reactie van Francois du Toit op 8 sep 2023
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 – Goed

Tebogo

2 nachten verbleven in augustus 2023
Reactie van Francois du Toit op 20 sep 2023
Dear TebogoThank you for rating usKind regards

10/10 – Uitstekend

Craig

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great stat
2 nachten verbleven in augustus 2023
Reactie van Francois du Toit op 20 sep 2023
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 – Uitstekend

Natalie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
1 nacht verbleven in augustus 2023
Reactie van Yanga op 22 aug 2023
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 – Uitstekend

Jane

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
3 nachten verbleven in augustus 2023
Reactie van Yanga op 22 aug 2023
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 – Uitstekend

Blanca

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place it self is unique, we do like it a lot.
2 nachten verbleven in juli 2023
Reactie van Dee op 19 jul 2023
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 – Goed

Thoa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
13 nachten verbleven in juni 2023
Reactie van Dee op 13 jul 2023
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 – Goed

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An experience everyone needs to have.
6 nachten verbleven in juni 2023
Reactie van Francois du Toit op 11 jun 2023
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Yanga op 5 jun 2023
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager

10/10 – Uitstekend

Sally

3 nachten verbleven in mei 2023
Reactie van Yanga op 24 jun 2023
Dear Sally,Thank you for sharing your rating with us. We appreciate your feedback, and we look forward to welcoming you back in the future. Kind regards, Yanga Zito

8/10 – Goed

Nikrouz

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property Top of the line on every thing except: No privacy in the shower for two men traveling together Shower water extreme tempeture fluctuations Steaming hot or ice cold
3 nachten verbleven in mei 2023
Reactie van Yanga op 21 mei 2023
Dear, NikrouzThank you for sharing your review with us, we appreciate your feedback. We have noted your concerns regarding our shower facility, and we will address the matter. We are indeed happy to know that you enjoyed your overall stay with us.We look forward to welcome you back.Kind regards,Palace Management.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best experiences of our family's life. It was super super wonderful. We woukd recommend this stay to everyone.
8 nachten verbleven in april 2023
Reactie van Francois du Toit op 20 mei 2023
Dear Robertthank you so much for your review and 5 star rating!!It will be our pleasure to welcome you back to The Palace.Kind regards

6/10 – Redelijk

Rainer

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Auch wenn das Hotel und die Deko mittlerweile deutlich Patina angesetzt hat, war meinerseits eigentlich nichts zu beanstanden. Grundsätzlich freundliches, hilfsbereites Personal, und nette Willkommensgetränke und Snacks (f. Discovery Gold). Leider war nur ein - passables - Restaurant (The Grill) geöffnet. Fast schon lustig war, daß die Inzahlungnahme meiner angesparten Discovery-Dollars mit der 'Begründung abgelehnt wurde, daß man mit Discovery keine Internetverbindung herstellen könne.
3 nachten verbleven in april 2023
Reactie van Francois du Toit op 20 mei 2023
Dear RainerThank you so much for reviewing your stay .It will be our pleasure to welcome you back.Kind regards