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Beoordelingen van Lakeshore Inn Water Front

2 out of 5
Lakeshore Inn Water Front
3206 W Lakeshore Ct., Moses Lake, WA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 75 van 255 beoordelingen" "
Gastenscore: 8 - Goed. 84 van 255 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 255 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 255 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 255 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Gerald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and room was large and comfortable. Great shower and hot water. A little aged but OK. The property/yard, at one time, would have been incredibly beautiful but requires maintenance. Pool looked unusable. The water front view is fantastic.
1 nacht verbleven in april 2024
Reactie van Josh, Manager op 18 apr 2024
Hey Gerald, Thank you for taking the time to post a review. We are just in the spring season and are getting ready for the summer. Im happy to hear the room was cozy for you and glad you were able to enjoy the water front and views!

8/10 – Goed

Liz

It took a long time to get hot water
1 nacht verbleven in maart 2024
Reactie van Josh, Manager op 29 mrt 2024
Liz, Thank you for taking the time to post a review. I will have out maintenance staff check on the issue you mentioned. other than that, I hope you had an enjoyable stay. thank you!

10/10 – Uitstekend

Gemma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Josh, Manager op 27 mrt 2024
Thank you for the Great Review!

4/10 – Matig

Hedwig

Reisde met huisdieren, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Josh, Manager op 15 feb 2024
Dear Hedwig, We thank you for choosing us for your recent Moses Lake visit, however, we are sadden to hear you did not fully enjoy your stay. our notes indicated your where hoping for a ground floor room, we already almost fully booked could not accommodate. If there any spicific other issues you faced with us, we hope you would reach out to us in the future so we can address any concerns and provide an enjoyable stay. Thank you again, and we look forward to hearing from you.

10/10 – Uitstekend

Jason, Kent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in. Perfect rooms for our group.
1 nacht verbleven in december 2023
Reactie van Josh, Manager op 18 jan 2024
Thank you for the wonderful review!

8/10 – Goed

Kathy

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Josh, Manager op 18 jan 2024
Thank you for the wonderful review!

6/10 – Redelijk

Gregory

Reisde met huisdieren, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was pleasantly surprised at the cleanliness of the room. It was very run down on the exterior and the "shouting through a window to check in" wasn't pleasant.
1 nacht verbleven in december 2023
Reactie van Josh, Manager op 18 jan 2024
Thank you for taking the time to post a review. We are Redesigning our check in and will allow you to check in straight from their phone. Guest will be able to go straight to their room unlocking their door from their phone or with a 4 digit code. We are happy to hear the room was very clean! thank you!

10/10 – Uitstekend

Ann

Positief: Netheid
3 nachten verbleven in september 2023
Reactie van Josh, Manager op 28 nov 2023
Hi Ann, Thank you for the great review! Glad you enjoyed your stay!

8/10 – Goed

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a retro motel and very clean and inexpensive. Staff is very friendly and accommodating. Easy to find and close to the freeway but very quiet. I’d stay here again!
1 nacht verbleven in oktober 2023
Reactie van Josh, Manager op 6 nov 2023
Thank you Mary for posting a wonderful review. I'm glad our staff was very accommodating!

8/10 – Goed

Alex

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Josh, Manager op 16 okt 2023
Hi Alex, Thank you for taking the time to post a wonder review!

6/10 – Redelijk

kris

Positief: Personeel en service
1 nacht verbleven in juli 2023
Reactie van Josh, Manager op 14 okt 2023
Hi Kris, Thank you for taking the time to give us a review!Have a great trip!

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
a bit worn, but clean, comfortable, fairly quiet, and right on the lakeshore with some nice lawn seating for relaxing - would definitely stay here again
2 nachten verbleven in september 2023
Reactie van Josh, Manager op 22 sep 2023
Hi Dennis, Thank you for the wonderful Review!

2/10 – Ontzettend slecht

Raymond

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recently had a disappointing and frustrating experience at Lakeshore Inn waterfront.I feel i have to share my experience preventing others from failing into the same trap.Lakeshore Inn failed to deliver on its promises, charged defrauding fees maintained unhygienic conditions & displayed a complete lack of customer service. Lakeshore Inn website was misleading, the photos & descriptions portrayed a clean well-maintained establishment but the reality couldn't have been further from the truth. Upon arrival it became apparent that the property housed long-term residents. This was not disclosed on the website. The room was dirty, bedding looked old & worn there was black mold in the shower the carpet was stained it was uncomfortable and unpleasant environment to spend time in.But the most frustrating aspect of my experience was the owners complete rude lack of willingness to address our concerns, when we asked for a refund we were met with a refusal to cooperate,mine you that all our concerns were brought up the first day there we lost alittle over1600 hundred dollars for 12 days and we weren't on vacation we were there to take our son to college. This level of customer service is unacceptable & demonstrates a complete disregard for there guest satisfaction.
12 nachten verbleven in september 2023
Reactie van Josh, Manager op 25 sep 2023
Hi Raymond, Thank you for taking the time to post a review. I understand you faced some cancellation issues regarding your non-refundable reservation. We would have addressed any of the issues you mentioned above or would have made accommodations if there was an issue with the room, we have no notes of this but will audit the room. We strive to provide clean rooms with premium bedding options for an affordable price. Had we have been made aware of the above issues, we would moved your room, sent in housekeeping and make any reasonable accommodations we could possible make. There where no additional fees charged you your account. Just the agreed upon booking amount with the reservation details. Thank you again for choosing lakeshore and we hope you will consider us again for a future visit to Moses Lake.

8/10 – Goed

Carol

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was old but had a face life, was clean and quite. I slept really good that night.
1 nacht verbleven in september 2023
Reactie van Josh, Manager op 16 sep 2023
Hi Carol,Glad you had a great rest with us!Thank you for the review :)

8/10 – Goed

Vonda

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Josh, Manager op 16 sep 2023
Hi Vonda, Thank you for taking the time to give us a review!

8/10 – Goed

joshua, la mesa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Place was clean, the rooms were much nicer than I thought they would be. Staff were friendly. Bed was comfy and smelled clean. I would definitely stay here again. I guess if I have to complain about something it would be parking. It was a bit tricky, not a real problem though.
1 nacht verbleven in september 2023
Reactie van Josh, Manager op 9 sep 2023
Hi Joshua! Thank you for the wonderful review! Hope you enjoyed your trip!

10/10 – Uitstekend

Michael

1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 22 sep 2023
Hi Michael, Thank you for the Wonderful Review!

4/10 – Matig

Megan

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointing.
I arrived at 2pm and my room was ready, yet they wanted to charge $45 to check in 1 hour early. I paid $196 for 1 night in a “lake view” room which is upstairs and your only view of the lake is obstructed by other buildings and trees. If you have a pet, expect to pay an additional $26. I wanted to support a local mom/pop establishment versus going across the street to the Best Western, but the poor customer service and high rates just left me disappointed and wishing I would’ve gone with a trusted name. The only positive was the linens smelled fresh and bleached, bed was soft and comfortable.
1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 9 sep 2023
Hi Megan, Rates do fluctuate throughout the year. Bookings made earlier will usually get the lowest rate. If there was any issues with the room, we would had loved the opportunity to fix it. Im glad your enjoyed the linens and fresh beddings. Thank you for Choosing us for your Moses Lake Visit.

8/10 – Goed

Erik

Reisde met familie
Positief: Personeel en service, comfort kamer
not bad
check in was great, room had odd smell, but bed super comfortable, shower was low n had to kneel down to use, but room was clean, just had weird smell when we arrive, front staff super nice
1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 24 aug 2023
Hi Erik, Thank you for taking the time to give us a Review!Glad the bed was comfortable!We will work to address the smell you encountered. Thank you,

8/10 – Goed

Isabella

Reisde met huisdieren, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I like that it is on the water but it is very run down
1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 12 aug 2023
Hi Isabella, I'm happy to hear you enjoyed the water during your stay with us. We will continue to work on our facilities. Thank you!

6/10 – Redelijk

kathy

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
pool empty, metal staircase going upstairs very hard to climb and maybe unsafe, otherwise room clean and service good.
4 nachten verbleven in augustus 2023
Reactie van Josh, Manager op 11 aug 2023
Hi Kathy, Glad the room was Clean and the service treated you well. A Ground floor room can be requested if we are given a notice before hand. Our pool is out at the moment, However, we do have 6 docks and a boat launch off the back. Thanks for Choosing Lakeshore Inn!

10/10 – Uitstekend

Chi

1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 31 aug 2023
Thank you for the great review Chi!

10/10 – Uitstekend

Kahrin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is very clean, room, bathroom, and grounds. The bed was comfortable. I knew from other reviews that property is dated, but all we wanted was a clean room, the last few hotels we stayed at were dirty, even though they had very good review and well over $100 a night. It seems that everyone is struggling to find good housekeepers/employees. Will definetely stay here again. Recommend!!!
1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 11 aug 2023
Thank you Kahrin for the Amazing Review! Glad you Enjoyed your time with us and in Moses Lake! Have a great rest of the summer!

10/10 – Uitstekend

Shawna

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The bed was very comfortable. The room was clean and had a microwave, refrigerator and coffee maker. The bathtub was functional, but needs a better shower head. The price of the room was very reasonable so it makes up for the lack of updating.
1 nacht verbleven in augustus 2023
Reactie van Josh, Manager op 10 aug 2023
Shawna, Thank you for the great review. I will have out maintenance tech look into the shower head. Glad you enjoyed your stay with us otherwise! Great travels!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not accommodating
The check in experience was horrible I booked 2 rooms one in my name and the other in my sons name same last name they wouldn’t let me check him in to try and get the rooms close to each other then they couldn’t accommodate a senior on a lower level room had to take really steep steps as there is no elevator
2 nachten verbleven in augustus 2023
Reactie van Josh, Manager op 7 aug 2023
Hi Valued Guest, Unfortunately, we are at fully occupied on your specific dates of stay and we could not accommodate you to a lower floor. Had we known you needed a ground floor sooner, we would have accommodated. When we are fully occupied, we have to make sure the correct guests are checking in to avoid over bookings. At times we can have unrelated guests checking in with the same last name. Thank you for Choosing Lakeshore Inn Water-Front for your recent stay!

6/10 – Redelijk

Maria

Positief: Netheid
The lakeside inn was a great stopping spot in travel for a good night rest and early leave for the price. Technically it is by the lake, yet the view is limited. This is an old motel where the owners are putting great effort to update the interior space. The exterior has seen better days. Yet, the bed slept well, it is clean, and met all our needs for a travel night.
1 nacht verbleven in juli 2023
Reactie van Josh, Manager op 28 jul 2023
Thank you for taking the time to post a review! we will work more on the exterior appeal shortly, thanks again for staying!

8/10 – Goed

Eleanor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was reasonably priced and pretty convenient.
1 nacht verbleven in juli 2023
Reactie van Josh, Manager op 24 jul 2023
Eleanor, Thanks for the great review, Glad we met your expectations!

10/10 – Uitstekend

Mike, Puyallup

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Josh, Manager op 24 jul 2023
Hi Mike, Thanks for the 5/5 Review!

8/10 – Goed

Melissa

Reisde met familie
Positief: Personeel en service, comfort kamer
Nice Room and Peaceful View of the Lake
This motel is older and needs some work. The rooms were nice and comfortable. It felt sketchy when pulling in but we felt safe.
1 nacht verbleven in juli 2023
Reactie van Josh, Manager op 24 jul 2023
Hi Melissa, Glad your visit was enjoyable, we will be working on our curve appeal to meet those expectations. Thanks again!

6/10 – Redelijk

Melanie

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property was clean and quiet, but old and I’m sure need of an upgrade. The photos online of the lake made the “lake view” rooms appear to be right on the lake. They are not. You can see the lake from there, over the grassy area and empty swimming pool, past a couple of boat sheds and past the boat launch. Not a bad place when it was the only room available in the area but overpriced for what we got. Outdoor entrance, 1960s roadside motel vibes. No elevator, no ice machine, no pool or hot tub. Convenient location, clean and quiet.
2 nachten verbleven in juli 2023
Reactie van Josh, Manager op 10 jul 2023
Hi Melanie,We appreciate you for taking the time to post a review. Glad our rooms where clean and quiet for your recent visit. We will work to get our new ice machine in for a better guest experience. Thank you for choosing us!

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, comfort kamer
Very quiet Comfy And beautiful view
1 nacht verbleven in juli 2023
Reactie van Josh, Manager op 9 jul 2023
Hi Daniel, Thanks for the great review! Have a great summer!

10/10 – Uitstekend

Katherine

3 nachten verbleven in juli 2023
Reactie van Josh, Manager op 25 jul 2023
Hi Katherine, Thanks for the 5/5 Review! Glad you enjoyed your visit!

10/10 – Uitstekend

david

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Josh, Manager op 27 jun 2023
Thank you David for the great review! have a great trip!

10/10 – Uitstekend

Joan

1 nacht verbleven in juni 2023
Reactie van Stacey, Front Desk Manager op 17 jul 2023
Hi Joan, Thank you for the great review!Hope you had a great trip!

10/10 – Uitstekend

Susanne

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Josh, Manager op 27 jun 2023
Susanne, we appreciate the great review! Have a great weekend!

8/10 – Goed

Eugenia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Josh, Manager op 25 jun 2023
Hi Eugenia, Thank you for the wonderful review :)

4/10 – Matig

Donna

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie
Negatief: Netheid
Last minute, Late check no other options, in I am willing to tolerate some... Billing issues was the last straw! At check in we used another card and specifically said use this one, that the reservation was NOT made with. ON TOP of, a bath tub that was 'clean' with rust stains and other questionable stains. Carpet needs to be replaced due to missing chucks. 2 different occasion I felt the need to call the cops for different domestic disturbances, including 1 out side of my door. That does not include the 'earth quake' anytime someone is walking up or down the steps.
Reactie van Josh, Manager op 27 jun 2023
Hi Donna, We are sorry to hear you faced some issues during your stay. our records indicate you stayed a few days with us. If we had known there where any issues with your room we would have addressed them immediately. Guest comfort, safety, and overall experience is our number one goal. Please reach out to our frost desk if you ever feel there is an issue with billing, room or other concerns. Thank you again for choosing Lakeshore Inn Waterfront and we hope you have a great day.

8/10 – Goed

Rebekah

Reisde met een groep
Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023
Reactie van Josh, Manager op 16 jun 2023
Hi Rebekah, Thank you for taking the time to give us a great review! :)Have a great summer!

8/10 – Goed

Kathleen

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
To high priced for what you get!
It was old and needed several upgrades! The walls were thin, and the passersby’s shook my room, Every time they walked by.! It had a musty smell and bath was stained terribly. The beds were the thing about the room!
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 31 mei 2023
Hi Kathleen, Thank you for taking the time to post a review. I will work with the team to address the issues you faced. glad the bed was comfortable for you!

10/10 – Uitstekend

Jenny

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a really nice place to say.
3 nachten verbleven in mei 2023
Reactie van Josh, Manager op 28 mei 2023
Thank you Jenny for the great review! have a great weekend!

4/10 – Matig

Virginia

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The waterfront access was nice even though we didn't have time to use it. The overall condition of the motel was terribly run down. Check in was from the office porch through a plexiglass window.
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 28 mei 2023
Hi Virginia, We appreciate your feedback. Glad you enjoyed the waterfront. We still have covid screens and sanitizers throughout the property. Please reach out to the front desk regarding any particular issues you had during your stay; we will work to address them. We try and offer a competitive price point and lakefront amenities for all our guest and hope to see you again.

8/10 – Goed

Grant

Zakenreiziger
Positief: Netheid, comfort kamer
Totally acceptable for the price!
Overall Lakeshore Inn Water Front is worth staying at, especially for the price. The exterior is certainly dated and the rooms, at least my room, showed signs of its age, but overall it was very comfortable. The ice machine was broken (unfortunately during 90+ degree weather, and the pool wasn't operable, but maybe the pool wasn't open for the season yet. It was certainly great being right on the lake! I went for a swim and couldn't belive how warm the water was being so early in the season. Overall I would stay here again, especially for the price.
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 20 mei 2023
Hi Grant, Thank you for your recent visit. Glad you got to enjoy the lake and had a great experience with us!

10/10 – Uitstekend

Doreen Duff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you like motels of yesteryear - you’ll like this time capsule. The bed is comfy and the room is spacious.
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 20 mei 2023
Hi Doreen, Glad the bed was just right for you!Thanks for the visit!

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property on the lake. Gardens were well kept and flowers smelled amazing. It is an older motel but fixed up as best as possible. Beds were comfortable and clean and the price was right.
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 20 mei 2023
Hi Susan, Thank you for taking the time to post a review. We appreciate your visit and glad you enjoyed the spring bloom this spring.

6/10 – Redelijk

Alicia

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 18 mei 2023
Thank you for taking the time to give us a review !

8/10 – Goed

Thomas, Seattle

Reisde met partner
Positief: Netheid, personeel en service
Nice, cheap hotel with a nice view of lake
1 nacht verbleven in mei 2023
Reactie van Josh, Manager op 4 mei 2023
Hi Thomas, We are happy to provide value, and glad you enjoyed your stay.Thank you,

10/10 – Uitstekend

Joe

1 nacht verbleven in april 2023
Reactie van Josh, Manager op 22 mei 2023
Thanks for the Great Review Joe!

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en voorzieningen
I was worried there would be I90 noise, but it was very quiet and peaceful in the room. They have done a nice job with taking an old motel and updating it as much as they could. It was clean and comfortable. The owners were so helpful and friendly! Lovely lawn on the lake with BBQ grills and chairs. They have a free Tesla destination charger. The door locks are very old and flimsy, but there was a safety latch inside - and really, it's Moses Lake. Nobody doing hotel room invasions there. Very reasonable for a room in the mid seventy dollar range, I would stay there again.
1 nacht verbleven in april 2023
Reactie van Josh, Manager op 21 apr 2023
Hi Sandra, Thank you for the great review. we are glad you were able to use our EV Chargers on the property. Thank you,

10/10 – Uitstekend

Ethan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for a one night stay
1 nacht verbleven in april 2023
Reactie van Josh, Manager op 21 apr 2023
Hi Ethan, Thank you for the great feedback and for choosing us for your recent visit.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so easy going and very friendly
1 nacht verbleven in april 2023
Reactie van Josh, Manager op 21 apr 2023
Hi Christopher, Glad the staff was able to meet your expectation, thank you again for choosing us for your recent stay!