Lobbylounge

Beoordelingen van Red Roof Inn Moss Point

2.5 out of 5
Red Roof Inn Moss Point
6824 Highway 613, Moss Point, MS

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 124 van 527 beoordelingen" "
Gastenscore: 8 - Goed. 134 van 527 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 527 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 527 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 86 van 527 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

5,6/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Judith

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice. clean. comfortable.
1 nacht verbleven in mei 2024
Reactie van Tianna RediResponse Specialist op 13 mei 2024
Hello Judith, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Moss Point. It's great to see you enjoyed your stay, resulting in a 4/5 score. It is so rewarding to read that you enjoyed the spotlessness and comfortability of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Curtis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DESCENT PLACE 2 STAY, AWAY FROM THE HIGHWAY, LOCATED BEHIND A GAS STATION STORE, PRIVATE & HOMEY.
3 nachten verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 8 mei 2024
Dear Curtis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MOSS POINT. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are proud to know that you found us to be private, homey and all the positives that you highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Jarell

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👎
3 nachten verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 18 apr 2024
Hello Jarell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Victoria

Reisde met een groep, Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was filthy upon checking in. Smelled horrible. There was mold in the freezer, the tub was dirty, the sheets were dirty and stained and the pillowcases had stains and cigarette burn holes. There was a pile of what looked to be dip spit tobacco on the floor next to the bed. There is a stray dog that hangs around the hotel and while normally not a big deal, this is a pet friendly hotel and I had my dog with me. Unsafe having loose dogs hanging around while I’m trying to get my dog to/from the hotel entrance. We checked out and went to the Hilton. Absolutely would not sleep there. The woman at the front desk was very nice and understanding and gave me my pet deposit back no questions.
1 nacht verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 17 apr 2024
Dear Victoria,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOSS POINT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the tub, stains on the pillowcases and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Shelly M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 15 apr 2024
Hello Shelly,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MOSS POINT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 – Redelijk

Innocent

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Oniel Rediresponse Specialist op 4 apr 2024
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Moss Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 – Matig

Michael

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Someone from Expedia and Red Top need to inspect this location before they recommend going forward.
2 nachten verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 12 feb 2024
Dear Michael, Thank you for your feedback following your experience with us at the RED ROOF INN MOSS POINT. In response to any hindrances highlighted we sincerely apologize for the less-than-ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 – Uitstekend

Wendell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in februari 2024
Reactie van Adraine Rediresponse Specialist op 9 feb 2024
Dear Wendell, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MOSS POINT. It is great to read that everything was positive about your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 – Matig

Angela

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Recordo Rediresponse Specialist op 12 okt 2023
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 – Ontzettend slecht

Martina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Original room didn’t have curtains, second room’s linen was dirty, third room was decent but there was something sticky on bedding so I asked if it could be changed or if there were any other rooms available, was told no. Came back later on to stay at the property and upon arrival someone had actually been in the room, they showered, used the bathroom, and had been in the bed. I asked for a refund due to not feeling safe at this property and was told they weren’t going to give me any of my money back even though I didn’t stay one night at this property
2 nachten verbleven in september 2023
Reactie van Nishaye RediResponse Specialist op 5 okt 2023
Dear Martina, Thank you for taking the time to tell us about your experience at the Red Roof Inn Moss Point. The less than ideal concern you mentioned regarding the lack of cleanliness, the absence of curtains is truly regrettable, prompting your 1/5 score. We value your business and would like to assure you that this is not reflective of our usual standards. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. Our Red Roof team aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit.We hope that you will give us another chance to restore your faith in our hotel and hospitality. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

wilson

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The clerk was nice but we had to request a new clean room. The second room was also dirty.
1 nacht verbleven in september 2023
Reactie van Olivia RediResponse Specialist op 24 sep 2023
Hello Wilson,Thank you for taking the time to write a review of your stay at the Red Roof Inn Moss Point. I am glad you found our staff to be nice, despite the lack of cleanliness in the rooms. Please accept our sincerest apologies for the impact this had on your stay. To prevent future negative ratings, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 – Redelijk

Daniel

Reisde met familie
Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Chevanese RediResponse Specialist op 17 aug 2023
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Moss Point and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Djon

1 nacht verbleven in augustus 2023
Reactie van Chevanese RediResponse Specialist op 17 aug 2023
Hello Djon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Moss Point and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 – Matig

Louines

Dirty towels The room wasn’t clean
1 nacht verbleven in juli 2023
Reactie van Chevanese RediResponse Specialist op 2 aug 2023
Dear Louines, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Moss Point. I sincerely apologize that your stay didn’t meet your expectations, resulting a 2/5 rating. You indicated that the towels were uncleaned and so was your room. Please accept our sincerest apologies for any inconvenience caused.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 – Matig

Sergio

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Kerry-Lee RediResponse Specialist op 26 jul 2023
Dear Sergio,We at the Red Roof Inn Moss Point are saddened by your scoring of 4/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

10/10 – Uitstekend

Cherice

2 nachten verbleven in juli 2023
Reactie van Recordo Rediresponse Specialist op 31 jul 2023
Hello Cherice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

2/10 – Ontzettend slecht

Clarence

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stared off ok but progressively got worse, Continental breakfast was not clean and lacked complete condiments! Did have coffee but only basics. Never cleaned nor changed my sheets or room in 3 day stay only gave extra towels but no wash towels. Even though NO SMOKING ROOMS the corridors smells like POT “cannibas” I would NOT STAY AGAIN even though price was reasonable? Friendly staff but not Professional? Clarence Seagroves!
3 nachten verbleven in juli 2023
Reactie van Devorine RediResponse Specialist op 11 jul 2023
Thank you for your recent review of your stay, Clarence. I was disheartened to read that even though your 3 nights stay started off ok it fell short. You indicated you were unsatisfied with the breakfast, the lack of cleaning services and the smell you encountered. Please accept our apologies for the impact these had on your experience. In the future, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. It is important to know that we value your feedback and your comments will be taken into consideration in an effort to address the concerns mentioned as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Moss Point. It seems we have lost you as our guest and that is sad; however, we wish you all the best in your future travels.Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Alexius

Zakenreiziger, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Still waiting on my refund. As soon as we walked in the room it was a roach the size of a rat on the wall.. the sheets were dirty.. the halls were filthy and the odor was very bad. We did not even stay.
2 nachten verbleven in juli 2023
Reactie van Devorine RediResponse Specialist op 11 jul 2023
Hi Alexus,I appreciate you sharing your feedback following your visit at the Red Roof Inn Moss Point. I was saddened to read that your experience fell short of your expectations due to the insects you reported, the dirty sheets, filthy halls and the unpleasant odor. I am so sorry for this. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Initially you indicated you are awaiting a refund. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and address your refund concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Carla Red Roof Management op 5 jul 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I are sorry you had a less than satisfactory experience which prompted your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 – Goed

Saeid

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Leandreal

2 nachten verbleven in juni 2023
Reactie van Kerry-Lee RediResponse Specialist op 26 jul 2023
Dear Leandreal,We at the Red Roof Inn Moss Point are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

2/10 – Ontzettend slecht

Dawn

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Prepaid with a 3rd party, they said at check in the just need $90 to hold. Normal. They charged me $90.88 for nothing. There wasnt anything to charge to the room. I take videos when i leave to show how it is and i was still recording when i asked when they lift the hold on the $90 the video is of my feet, you just hear the conversation, i always record until i hand in my keys at front desk. I tried through expidia and the hotel itself. No reselsoution. I cant even get the hotel to answer the phone at this point. The 'pool' is a swamp. Liks my adult kids were makinf jokes of what would jump out. So $90 gone, screaming neighbors all night, they even broke the glass on the case in the hallway, a pool but not a pool. Just go somewhere else.
2 nachten verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 30 jun 2023
Hi Dawn!Thank you for sharing your experience with us. The situation you described regarding the 90.88 charge, the noise encounter and the pool is truly regrettable. We are very sorry for your experience. Ultimately we aim for all our guests to have a comfortable and positive experience with us, so I am totally disappointed this was not achieved. I will certainly bring your concerns to the property’s attention in an effort to address your concern and to provide necessary coaching opportunities moving forward.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Red Roof Inn Moss Point. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

4/10 – Matig

April

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
There were cords plugged in to the hall way, wires hanging from the ceiling. Dryers didn’t work. The place had a smell too it. Pool was disgusting. Air didn’t work good
1 nacht verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 20 jun 2023
The staff and I read your comments about your stay with us, April. We strive to provide guests with all the comforts of home, so we are disappointed to hear that the dryers didn’t work, the place had a smell, the pool was disgusting amongst other concerns. Please accept our most sincere apologies. In response to your feedback, I am notifying the team of the concerns you highlighted in an effort to address the issues that made your stay less than ideal. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Moss Point. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Matthew

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 18 jun 2023
Thank you for taking a moment to rate your stay, Matthew. The staff at the Red Roof Inn Moss Point and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 – Redelijk

Philip

Zakenreiziger
Positief: Netheid
Clean Room, dangerous breakfast.
Room was clean. No room service for 2 night stay. Coffee downstairs is sporadic at best and several days old more than likely. I noticed small amount of coffee in lobby pot the night we checked in. Same amount was there for breakfast next day and none for breakfast the following day. Breakfast? The waffle maker was old, rusty, FLAKING TEFLON. EAT at your OWN RISK! I'm not even sure if the batter was fresh or several days old. Needless to say we went elsewhere for breakfast.
2 nachten verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 15 jun 2023
Dear Philip!Thank you for taking the time to tell us about your stay at the Red Roof Inn Moss Point. It's great to hear the room was clean. I am disappointed that your experience did not meet your expectations as you indicated your dissatisfaction with the coffee in the lobby and the breakfast. Please accept our sincerest apologies for the impact this had on your stay. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Jarrod

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was not very clean and that’s being nice
1 nacht verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 13 jun 2023
Hi Jarrod!Thank you for sharing your feedback. I was disheartened to hear that our property was not very clean. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. Please accept our sincerest apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Red Roof Inn Moss Point. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

6/10 – Redelijk

Albert

Reisde met familie
1 nacht verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 13 jun 2023
Thank you for taking a moment to complete our survey, Albert. The staff at the Red Roof Inn Moss Point and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
Disappointed
I booked/paid through hotels.com with a gift card. When I got to the hotel, the clerk said it didn't show that the payment was processed. So they canceled my reservation and gave my room to someone else. All they had available was a king room. The room smelled cleaned but wasn't. There were hairs on the sheets, the floor was sticky, and the was no soap to wash our hands with.
2 nachten verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 12 jun 2023
Dear Valued Guest!Thank you for taking the time to write a review of your visit to Red Roof Inn Moss Point. The situation you described regarding your reservation being canceled, the sheets, the floor and the no soap is truly regrettable. We are very sorry for your experience. We strive to provide guests with all the comforts of home, so I am disappointed you had a less than satisfactory experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

8/10 – Goed

Prentice

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
No coffee in room. Not very good selection of breakfast items.
2 nachten verbleven in juni 2023

4/10 – Matig

kathi

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Worst hotel I’ve ever stayed in!! The check in clerk was unfriendly and not helpful. We asked how to get to our room 202 and he just said go around to right. We went in parking lot and finally found a door to go in. Later we found out we could have just gone through lobby to stairs. In room, first thing was no toilet paper! Tried to call desk, phone didn’t work. Then no coffee cups in room. Got those then no wastebasket! He said they didn’t have those. When I asked what to do with our trash he said bring it down the hall to garbage room! So we used a Walmart bag rather then throwing it on the floor. Swimming pool green. Waffle iron left flakes of Teflon in waffles- gross and unhealthy!! Will never stay in red roof inn again and will put this review everywhere!!!
1 nacht verbleven in juni 2023

4/10 – Matig

Chris

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Devorine RediResponse Specialist op 8 jun 2023
Thank you for taking a moment to rate your experience with us at the Red Roof Inn Moss Point, Chris. The staff and I truly appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 – Uitstekend

Lavonda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay! Advise Choosing This Hotel
Absolutely great stay. Friendly staff. Clean rooms. All the amenities including free wifi and breakfast and coffee all the time. Quick to accomodate anything you need. Overall have stayed here twice and will definitely stay again.
3 nachten verbleven in mei 2023
Reactie van Devorine RediResponse Specialist op 4 jun 2023
Hi Lavonda,I appreciate your comments regarding your recent stay at the Red Roof Inn Moss Point. It's great to hear that you were pleased with our friendly staff, our clean rooms and our amenities. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

6/10 – Redelijk

Ann

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Floor was sticky in the front area as we walked in. Room not cleaned very well - no bath mat. Our room needed some sprucing up and care.
1 nacht verbleven in mei 2023
Reactie van Devorine RediResponse Specialist op 1 jun 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Moss Point, Ann. I was disheartened to hear the floor was sticky, the room was not cleaned very well and there was no bath mat. Please allow me to express my sincerest apologies. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Ashton

2 nachten verbleven in mei 2023
Reactie van Devorine RediResponse Specialist op 23 jun 2023
Thank you for rating your recent stay at Red Roof Inn Moss Point, Ashton. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 – Redelijk

Anton

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was friendly and polite. No trash,.no towels and phone didn't work someone left uneaten food in fridge
1 nacht verbleven in mei 2023
Reactie van Devorine RediResponse Specialist op 29 mei 2023
Thank you for your recent review of your stay at Red Roof Inn Moss Point, Anton. Your comments in regards to our staff are much appreciated; yet, I was disheartened to read the phone didn't work and there was uneaten food in fridge. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

kwangsun

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
yes
1 nacht verbleven in mei 2023
Reactie van Oshane Red Roof Management op 25 mei 2023
Hello Kwangsun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Oshane RediResponse Specialist op 25 mei 2023
Hello Scott,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 – Goed

Kristeen

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome!
I did like it very much and I think I shall be staying here more from now on. Red Roof has been the most accommodating to my dog and I even though I only stayed 2 nights. It was awesome! Free breakfast from 6AM to 9AM as well
2 nachten verbleven in mei 2023
Reactie van Abigail RediResponse Specialist op 21 mei 2023
Hello Kristeen,Thank you for taking the time to tell us about your stay at the Red Roof Inn Moss Point. It is rewarding to read that you enjoyed your stay and that you were able to take advantage of our pet friendly policy. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

10/10 – Uitstekend

Destiny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was amazing I’ll most definitely go back they try they hardest to make sure your needs are met while staying!
1 nacht verbleven in mei 2023
Reactie van Sharma RediResponse Specialist op 18 mei 2023
Hello Destiny,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOSS POINT. I am happy to hear that you found everything to be amazing, our staff to be accommodating, and you would definitely be returning prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Alyauna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
Wonderful
2 nachten verbleven in mei 2023
Reactie van Sharma RediResponse Specialist op 11 mei 2023
Dear Alyauna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOSS POINT. I am happy to hear that you found stay to be wonderful prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Thomas C.

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would go back and stay again
1 nacht verbleven in april 2023
Reactie van Olivia RediResponse Specialist op 28 apr 2023
Hello Thomas,We appreciate your comments regarding your recent stay at the Red Roof Inn Moss Point. We always enjoy hearing about the positive experiences our guests have at our hotels. We aim to deliver a positive experience for all our guests and we re happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 – Uitstekend

Jacquie

Positief: Netheid, personeel en service
It was nice
1 nacht verbleven in april 2023
Reactie van Linton Rediresponse Specialist op 27 apr 2023
Dear Jacquie,I appreciate your feedback following your recent experience at the Red Roof Inn Moss Point. We aim to deliver a positive experience for all our guests and we're happy you had a nice stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With thanks,LintonRediresponse Specialist

4/10 – Matig

Eugene

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Itchy beds
This is the second time I've visited to where my body, particularly my legs, itched while I was in the bed. My whole body continues to be itchy while in Gulfport, and especially while in the bed.
2 nachten verbleven in april 2023
Reactie van Linton Rediresponse Specialist op 27 apr 2023
Dear Eugene,Thank you for sharing your thoughts following your recent experience at the Red Roof Inn Moss Point. You indicated that the bed situation mentioned was less than ideal. Please allow me to apologies for the inconveniences caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 – Ontzettend slecht

Patrice

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Toni-Ann RediResponse Specialist op 21 apr 2023
Hello Patrice, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist

2/10 – Ontzettend slecht

Natasia

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HOTEL WAS HORRIBLE!!!! Workers was not friendly at all , I should have known this hotel was a red flag when we walked in and the man had on slides with no socks .. BED BUGS , ROACHES PLAYING HIDE & SEEK , no toilet paper in bathroom , no trash cans , barely any towels , fridge mildew as hell & broken … sockets detached from the wall .. we checked in April 6th & went straight to work so the very next morning ( April 7th ) I complained about getting a refund and they stalled me out until 10:30am then proceeds to tell me we have to check out … cool !!! They did not give me all of my money back … charged me for 2 nights instead of one . WOULD NOT RECOMMEND TO ANYONE
8 nachten verbleven in april 2023
Reactie van Devorine RediResponse Specialist op 18 apr 2023
Thanks for telling us about your stay, Natasia. I was saddened to read that your stay at Red Roof Inn Moss Point fell short of your expectations due to the situation you described regarding the lack of toilet paper and trash cans, the detached socket from the wall, the insects you reported amongst the other concerns. I truly apologize for the impact it had on your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine RediResponse Specialist

2/10 – Ontzettend slecht

Monique

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nasty ceiling was leaking tv didn’t work bad was dirty just awful
1 nacht verbleven in april 2023
Reactie van Toni-Ann RediResponse Specialist op 17 apr 2023
Hello Monique. Though we are disappointed to see the issue you described regarding a leak in the ceiling, the room being unclean and the TV being broken, we thank you for your review. At Red Roof we work to provide the comforts of home and as such, I have forwarded your comments to management to check on our concerns.We do hope you'll return, for us to provide a better experience.Sincerely,Toni-AnnRediResponse Specialist

10/10 – Uitstekend

Ronnie

1 nacht verbleven in april 2023
Reactie van Toni-Ann RediResponse Specialist op 17 apr 2023
Thank you for taking a moment to complete our survey, Ronnie. Myself and the staff at the Red Roof Inn Moss Point appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist

8/10 – Goed

Olivia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Toni-Ann RediResponse Specialist op 11 apr 2023
Thank you for taking a moment to complete our survey, Olivia. Myself and the staff at the Red Roof Inn Moss Point appreciate this 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist

10/10 – Uitstekend

Valeria

1 nacht verbleven in april 2023
Reactie van Toni-Ann RediResponse Specialist op 5 apr 2023
Thank you for taking a moment to complete our survey, Valeria. Myself and the staff appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist