Deluxe suite | Een bureau, een strijkplank/strijkijzer, gratis wifi, beddengoed
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Beoordelingen van Bentley Hotel

3 out of 5
Bentley Hotel
High Rd, Motherwell, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 155 van 359 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 359 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 359 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 359 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 359 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Bryan, Oss

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is in an old building, so some of the inconveniences can be described as 'charming'. However, do not visit when you value your nights rest, since the bed feels like it is made from a bag of rocks. More comfort wouldn't have mattered anyway since sleeping was impossible due to the bright lights and drunk screamers outside. The bathroom's low, tiny sink and lack of any shelves, storage or hooks, forcing us to put everything on the floor, left us with back pain. Halfway through our visit the tv stopped working so that was that then. Some of the staff were as polite as necessary, some were quite uninterested, but all of them were very hard to find. On the bright side: breakfast was OK. Plenty of parking space. Close to railway station. Will definitely not visit again.
4 nachten verbleven in september 2023

6/10 – Redelijk

Bob

Reisde met partner
Positief: Personeel en service
Basic. Goede prijs kwaliteit verhouding. Badkamer mag worden opgeknapt. Ontbijt prima.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always love staying at the Bentley
1 nacht verbleven in april 2024

4/10 – Matig

Mark

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I paid extra for half board and was told there’s no half board and breakfast was really nice. Bathroom has mould around the ceiling and bed wasn’t comfy to sleep in, I’ve got refunded for half board option. Won’t be back to hotel
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
2 nachten verbleven in april 2024

10/10 – Uitstekend

Christine

Reisde met een groep
All staff friendly n happy to help Didn’t like that the heating was on all night far to hot.
3 nachten verbleven in april 2024

8/10 – Goed

Lorraine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not realyy suitable for people with mobility issues, Breakfast excellent
1 nacht verbleven in april 2024

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a very large room on the top floor. There were 2 small sofas in the room which added to the comfort. The shower cubicle was compact but functional. Breakfast was ample with orange juice , cereal, porridge, toast and a cooked breakfast with tea or coffee on offer. I would definitely recommend The Bentley and will stay here again next time I’m in the area.
1 nacht verbleven in april 2024

6/10 – Redelijk

Denise

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Comfortable bed but when booking months in advance i asked fir a lower floor as I have had knee replacements, when checking in i was put on the 3rd floor and no lifts. Water took 10 mins of running the sink before the shower would get warm and the pressure was so low it was like washing under a drip !!
5 nachten verbleven in maart 2024

4/10 – Matig

Lee

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Adele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Another comfortable stay, will return
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Anthony

Reisde met familie
Had to wait for staff to book in, not available on arrival. Room very basic and bathroom was absolutely filthy, have photo to show this. Heating on constantly and not able to open window. No toiletries eg shower gel shampoo etc. Not that you would want to use it in that bath. Would not recommend this hotel to anyone.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Mitch

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
One room we had no heating the other room we had no hot water mould in the shower cubicle, rooms were clean although one bin had not been emptied. Breakfast was a little underwhelming.will not be going back to the Bentley sadly lovely building but in need of some tlc
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

John

Property needs updating- website not true- it says breakfast included we asked was it full Scottish breakfast she said no it’s continental. We went down to breakfast only to discover continental meant toast and coffee/ very poor.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
OK
A basic, budget stay over - ticked the box in providing a warm/dry place to sleep
1 nacht verbleven in januari 2024

6/10 – Redelijk

Natasha

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024

4/10 – Matig

Christine

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place needs a several million pound refurb or it needs to close. Mold I’m the showers, broken sink, burst pillows, holes in walls. The area around the hotel is dingy, dirty and questionably safe.
2 nachten verbleven in januari 2024

4/10 – Matig

Kathleen

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for 3 nights, every time came in the room, stank of stale smoke, it was disgusting. Had to open the window even when it was Storm Joycelyn was ongoing, to get some fresh air. The wind was howling through the closed windows and whistling all night. Shower head was old and only 3 drips of water coming out of it. Tv didn’t work and the wifi signal was horrendous.
3 nachten verbleven in januari 2024

8/10 – Goed

Mr Mrs Hills

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Cheryl

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Leanne

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tariq

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and excellent services.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Miroslava

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

Coleen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
26 nachten verbleven in december 2023

10/10 – Uitstekend

Audrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

Stuart

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointed
Immediately upon arrival I found the receptionist to be rude. There was no welcome greeting or small talk, and she even said to me when she heard someone come in the door she thought it was her colleague to take over so she could go home! I was not taken up to my room either, I had to find my own way. The room appeared in good condition and clean at first glance, but as I got settled in I began noticing things. There were sections of the floor that looked like they hadn’t been vacuumed, the picture frames on the wall were squint, near the window the ceiling looked damp and the layers were peeling apart, the walls were full of chips and the paint was marked all over. The toilet and sink were okay, but the shower was grim. The grouting and sealant were sloppy, and the ceiling above the shower was black with mould. It was also the tiniest shower head I’ve ever seen, the water didn’t even come out properly, and the temperature control didn’t work; it was either far too hot or freezing cold. I would stay again in a pinch if I had little other choice, but best avoided until they get the basics right
1 nacht verbleven in januari 2024

4/10 – Matig

L

Positief: Netheid
Negatief: Personeel en service
Staffless
This is a strange one. One one hand, the hotel was in a great location and was clean and good value. Car parking on site was fine and it was easy enough to find. However, there are issues. Firstly, we arrived at 16:00 which, we believed, to be a normal check-in time especially as the hotel advertises a 24/7 desk. Well, this wasn't the case when we arrived as there was nobody around. And I do mean nobody. We waited a few minutes and just had silence. We rang the Ring doorbell which normally triggers someone's mobile phone and nothing. We waited a few more minutes and rang again - nothing. We called the phone number and listened to it ring and ring and ring. After around 10 minutes we were about to leave and request a refund due when my wife decided to have one last look around and at the very back of the hotel through a few doors, she found someone who came through and took 30 minutes to check us in (with no apology for the wait I should add). Our room was large and clean. Unfortunately it was on the third floor with lots of stairs so anyone with any mobility issues should request a lower floor. Whilst the room was large and clean, it would appear that the bathroom had a direct temperature link to the bowels of the sun. I had a 'visit the facilities' rather quickly after our check-in wait and it is the first time I have ever left a bathroom with swear pouring off me due to the heat. The bed was large and also very clean, however it did have a footboard so again, anyone who
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tariq

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Helen

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tariq

Zakenreiziger
Excellent hotel.
The room was clean and cozy. I enjoyed stay in the hotel.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

ANDY

1 nacht verbleven in januari 2024

6/10 – Redelijk

Aobakwe

3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Marc

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Will not stay here again!
Terrible experience we got to the hotel and was told the restaurant was closed no food at all available. Room very tired and dated, one of the worst breakfast I ever had in a hotel (no cooked option) just ‘packet’ pastries. Not even porridge in Scotland !
1 nacht verbleven in januari 2024

6/10 – Redelijk

Arbaz

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A below average stay - Would not recommend.
Had an OK or I would say, a below average stay there. We had booked two rooms. Ours was in an absolute chaos. We had no hot water and the heater was not working properly. Upon complaining, the housekeeping did not arrive until next night to get that fixed. The shower was too slow to even have your hands washed properly. All in all, the room was OK but far from comfortable. On a cold December night, one expects a room to at least be warm and have some hot water running.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Elena

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was comfy room was ok a bit small breakfast was fantastic staff was excellent would help in any way would definitely stay at the Bentley hotel again thank you for a lovely stay
6 nachten verbleven in december 2023

10/10 – Uitstekend

Frith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Many thanks again
Lovely helpful and very friendly staff as always. Breakfast still as good as we always get. Some TLC would improve the overall impression but we cannot fault the staff for doing the best they can with what they have. Thank you all again. Fantastic value for money.
3 nachten verbleven in december 2023

8/10 – Goed

Paul Emmanuel Munyaradzi

4 nachten verbleven in november 2023

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en voorzieningen
Hotel needs a little TLC, though this by no means is an issue. Hotel is very clean, staff are very friendly and not intrusive, breakfast was just perfect and each time food was very hot and freshly prepared. Good responsive housekeeping too. Only thing is that the shower temperature markers were the wrong way round, I thought that there was no hot water until I changed setting to cold resulting in the hot water flowing, lol Good car parking facility, easy to find, nearby the railway station and 10 mins off of the M74 which is ideal. Very pleasant stay, very comfortable and I felt safe. Thank you
2 nachten verbleven in december 2023

10/10 – Uitstekend

Mr

1 nacht verbleven in december 2023

10/10 – Uitstekend

Richard

1 nacht verbleven in december 2023

6/10 – Redelijk

Carla

Positief: Netheid
1 nacht verbleven in december 2023

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Basir

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

John

1 nacht verbleven in december 2023

6/10 – Redelijk

Craig

Reisde met een groep
Positief: Netheid, personeel en service
Good breakfast Room was okay, disappointing having no bath, my friend did. Shower was very small. Bed was okay, gap in windows meant light came through. Checkout 10am is very early
1 nacht verbleven in december 2023

8/10 – Goed

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff Food was great No major ptoblems other than ghe room was a wee bit cold and the windows let a fair bit of noise in?
1 nacht verbleven in november 2023

8/10 – Goed

dave

3 nachten verbleven in november 2023

10/10 – Uitstekend

Mary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Very friendly staff. Good breakfast.
1 nacht verbleven in november 2023