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Beoordelingen van Comfort Inn & Suites Mt. Laurel-Philadelphia

2.5 out of 5
Comfort Inn & Suites Mt. Laurel-Philadelphia
350 Century Pkwy, Mount Laurel, NJ

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 253 van 833 beoordelingen" "
Gastenscore: 8 - Goed. 237 van 833 beoordelingen" "
Gastenscore: 6 - Redelijk. 153 van 833 beoordelingen" "
Gastenscore: 4 - Matig. 90 van 833 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 833 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Leanne, North Cape May

Reisde met familie
Negatief: Personeel en service
The staff at the front desk checking me in was extremely rude and disrespectful and refused to let me pay my deposit for my check in.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Cecilia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for the price
7 nachten verbleven in april 2024

10/10 – Uitstekend

Fuquran

Positief: Netheid, personeel en service
Great stay
2 nachten verbleven in mei 2024

8/10 – Goed

Christian

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Delroy

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Julie, Edison

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

Daniel, Quebec

Reisde met partner
Semble être correct
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Anthony

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Jennifer

Reisde met familie en kleine kinderen
The beds looked clean but the chairs and couches were dirty and stained as well as the lamp shades
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Fransico

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good
6 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Raymond

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very spacious. The beds were very comfortable.
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

ISRAEL M

3 nachten verbleven in april 2024

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Room was pretty basic, but clean. Unfortunately, mattress had a substantial size area where the springs were shot and husband kept migrating to that area when sleeping. Blind was not functioning properly, as chain was out, so would not go all the way down. Wake up was nice and bright! Shower rod was almost all the way unscrewed. Did report all of the above when we checked out. Figured that if no one was letting them know, it wouldn’t get fixed. Reception lady was appreciative and very nice.
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Cynthia

1 nacht verbleven in april 2024

6/10 – Redelijk

Leonardo

Reisde met partner
Positief: Netheid, personeel en service
Luce viejo y un poco descuidado
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I only stayed for a night but it was nice and clean when I checked in and also the check in process was really quick and easy.
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Cecilia

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Sabine

Reisde met familie
Negatief: Voorzieningen
Absolutely disgusting and trashy.
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review. We are sorry for the service issues you encountered and for the disappointment you had. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

10/10 – Uitstekend

marilyn

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Fransico

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and friendly
6 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
was nice
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Cheryl

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room needed some maintenance paint chipped n sink cracked . Needed better up keep.
1 nacht verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 – Matig

Dennis

Zakenreiziger
Negatief: Personeel en service
Front desk clerk was slow and rude. More worried about being correct than solving an issue
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Guest,She was not slow but she was helping someone who had a four reservations. If someone has a four reservations then it will take time to check in. You paid through Expedia but still you want to buy a stuff from sundry and wants to add in your room but she politely told you that we can not add in your room because you paid through Expedia and we are not authorized to use their credit card . But, you got very nasty with her while she was doing her job . Hope you can find a hotel that serves your needs.

4/10 – Matig

Spring

Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Goed

jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Caroline

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Dittricha

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luggage rack…not one. No toilet paper, no clean towels. Housekeeping service only on Thursdays
4 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Thank you for your review. We are sorry for the service issues you encountered and for the disappointment you had. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

10/10 – Uitstekend

Paul

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Nice people
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Danyelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
2 nachten verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Herman J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome place recommend to all
2 nachten verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Hellema

Reisde met familie
Positief: Personeel en service
The staff were nice. Rooms dated. Waffle machine won me over. Coffee isn’t the best.
7 nachten verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Kelsey

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is by far the worst hotel I’ve stayed in as far as the state of the room and cleanliness. It reminded me of a landlord special rather than the photos online. I’ve never stayed at a Comfort Inn, so I didn’t know better, but I won’t be returning. For one, the original mini fridge was out of the cabinet insert and a larger replacement sat against a far wall awkwardly, leaving exposed wood and glue where the original was supposed to be. The outlet covered were also half smeared with paint, as if the room was painted without even taking the covers off. Again, landlord special. That doesn’t include the gross shower curtain, cracked bathroom tile, and incredibly-slow-to-drain sink. The room was also poorly cleaned, with all end tables and the vanity having crumbs on them at arrival. The bed’s front panel was also covered in dust, and the air filters in the AC unit were incredibly dirty. I stayed two nights and experienced terrible sinus headaches both nights when I returned to the room. I couldn’t figure out what was causing it until I checked the AC. If you’re allergic to dust (as I am) this will leave you downright miserable. The lobby, while visually clean, had a lingering stench of weed seeping in from outside and this strange musty smell that seemed to permeate the building. It was too warm and basically stuffy as well which didn’t help matters. Overall, this place is nothing like the photos representing it. Go elsewhere. The front desk clerk was a delight, however.
2 nachten verbleven in februari 2024
Reactie van GM op 26 mrt 2024
Dear Guest, Thank you for your review. We are sorry for the service issues you encountered and for the disappointment you had. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

10/10 – Uitstekend

Aaron

Positief: Netheid, staat van de accommodatie en faciliteiten
The location
5 nachten verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Bertrand, Candiac

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très confortable et très propre. Près de l'autoroute, facile à trouver et facile à reprendre la route le lendemain. Petit-déjeuner bon mais mérite à être plus chaud et il faucrait mettre disponible du pain en tranche pour des rôtis.
1 nacht verbleven in februari 2024
Reactie van GM op 1 mrt 2024
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Badr

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t even like giving bad reviews but this hotel definite need one. It is by far the worst hotel I have booked in my life… unfamiliar with the area I ended up in a hotel full of crack heads, addict.. and the dirtiest room u can imagine (semi nal fluid in the couch..) Such facilities can not be called a hotel
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest, Thank you for your review. We are sorry for the service issues you encountered and for the disappointment you had. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Rich

Free breakfast great stay
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

THAN

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 – Matig

James, audobon

Positief: Voorzieningen
I was chastised by the person manning the breakfast area for dumping cranberry juice into a tray that normally is set up for excessive liquids. There was no orange juice when she finally came out with the orange juice. I dumped the cranberry and was yelled at she did not speak English. Unfortunately she did not know I spoke German And told her Vicy look it up
3 nachten verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest, Thank you for your review. We are sorry for the service issues you encountered and for the disappointment you had. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As always Harley and Terry are the best! Very accommodating and professional!
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We are looking forward to having you again as a guest in our hotel.

4/10 – Matig

Yadira

3 nachten verbleven in december 2023
Reactie van GM op 3 feb 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

James

Zakenreiziger
Positief: Personeel en service
2 nachten verbleven in december 2023
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

8/10 – Goed

Wilfredo

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area fast highway close entrance
1 nacht verbleven in december 2023
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

4/10 – Matig

Stacy

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not what you expect
As a business that takes a lot of business trips we normally prefer the Comfort Inn as our first choice, however this one was nothing as we expected. This place seems to not care about the property and I am sure that it is due to the location. I feel that this property should have customers here sign a waiver when they stay stating that if they get kicked out for loud noise after after hours that there is no refunds. These customers were terrible and nothing was done about it. It was apparent that the property did not care about the image and how the property was not cared for.
2 nachten verbleven in december 2023
Reactie van GM op 26 dec 2023
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

Bettyann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfort inn stay
My stay at the comfort in was good. The staff was friendly and professional. The room was clean and comfortable. However the bathroom needed some TLC. The faucet was loose on the tub and there was some rust around the fixtures. I attribute it to being older and in need of upgrading. It didn’t dampen my mood. Overall it was good and I I would stay there again.
3 nachten verbleven in december 2023
Reactie van GM op 3 feb 2024
Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

Mark Anthony

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in december 2023
Reactie van GM op 3 feb 2024
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were areas that were not clean and the toilet seat in my room was not secured properly. The Staff was GREAT!!!! the breakfast was good but there were no non-pork items..
2 nachten verbleven in november 2023
Reactie van GM op 29 nov 2023
Dear Guest,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.