Een buitenzwembad, parasols voor strand/zwembad
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Beoordelingen van Sheraton Samoa Beach Resort

4.5 out of 5
Sheraton Samoa Beach Resort
Entrance Road, Mulifanua

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 183 van 509 beoordelingen" "
Gastenscore: 8 - Goed. 201 van 509 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 509 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 509 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 509 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pool and friendly staff. Fire shows at night were very special.
4 nachten verbleven in februari 2019
Reactie van Sheraton Team op 19 mrt 2019
Talofa Lava, Thank you for staying with us. We appreciate your feedback.

8/10 – Goed

Alisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convenience close to the airport, easy check in, nice clean accommodation. Would stay there again.
1 nacht verbleven in februari 2024

8/10 – Goed

Murray and Allison

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Lovely facility with beautiful little beach. Unfortunately even though water sports, ie kayaking were advertised as available, major reason for booking. There were none available once we were there.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Laine

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

6/10 – Redelijk

Neha

1 nacht verbleven in februari 2024

6/10 – Redelijk

Selovi

Reisde met familie en kleine kinderen
Air conditioning don't work well
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jackson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in februari 2024

8/10 – Goed

Katya

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service was wonderful and the resort was mouth jawing.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

IAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff absolutely brilliant in all ares, food & drink fantastic, huge effort into covid disruption being made, we were made to feel special
7 nachten verbleven in december 2023

10/10 – Uitstekend

Daniel

5 nachten verbleven in januari 2024

8/10 – Goed

Okusitino

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

4/10 – Matig

Jenny

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Was disappointed overall with the property, has gone downhill since we last stayed there.
11 nachten verbleven in december 2023

10/10 – Uitstekend

Norman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Greg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location and helpful, friendly staff.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023

10/10 – Uitstekend

Oliva

1 nacht verbleven in december 2023

8/10 – Goed

Iosefa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you staff for letting us check in late due to our flight delayed. I’m so glad to be here.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Alataua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is right by the beach! The Spa option is amazing very relaxing and outside where you don't need to your sound machine for birds or ocean sound. It's all around you at the SPA! my favorite place to visit now!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were in transit from Pago Pago to Brisbane Australia, and stayed there to freshen up and due to an early morning flight. Sheraton Mulifanua did not disappoint, from our arrival with the friendly service from our Airport Taxi to the easy check in, then porter service. We had a very early morning flight back to Australia and we were not going to be able to attend the complimentary buffet breakfast so they organised fruit, bacon & eggs, ham & cheese sandwiches & banana muffins for us on checkout. We also dined in for dinner and the food we ordered looked great and tasted even better. Malo lava Samoa Tourism, this is what you call Samoan Hospitality at its finest. Can not wait to come back and will definitely bring the family in tow next time!!!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Shiphrah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THE BEST
1 nacht verbleven in november 2023

6/10 – Redelijk

Brian

Zakenreiziger
Positief: Netheid, personeel en service
Didn't like the outstanding bill email after my departure. Made me feel like I didn't checkout right.
1 nacht verbleven in november 2023

8/10 – Goed

Elisara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an Amazing Stay here Service was Incredible Breakfast could have more varieties. But overall Staff was Great,Room service Awesome I would definitely come here Next time. Thank you for a Great Stay
2 nachten verbleven in oktober 2023

8/10 – Goed

Jan

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
When we arrived someone forgot clean floor it was muddy but after that we’ve got complimentary dinner which was nice.
1 nacht verbleven in oktober 2023
Reactie van Sheraton op 16 okt 2023
Talofa lava,Thank you for staying with us and we apologies with any inconvenience caused.

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely amazing service highly recommend
2 nachten verbleven in oktober 2023
Reactie van Nesa op 16 okt 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Maria

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Like the location close to the wharf and airport. The pool was a great size and the sea was also a bonus. Food was nice and the buffet breakfast had good variety of food. The staff were lovely and accommodating. Only downside was no water sports equipment. No music played around the pool. The rooms need upgrading and deep clean on decks. The swimming towels need a good clean. And would be nice to have gift shop and more activities provided.
2 nachten verbleven in oktober 2023
Reactie van Nesa op 16 okt 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

James

7 nachten verbleven in september 2023
Reactie van Nesa op 16 okt 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Jason

Reisde met partner
Positief: Personeel en service, voorzieningen
Quiet and very close to airport.
1 nacht verbleven in augustus 2023
Reactie van Nesa op 16 okt 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en comfort kamer
Had a great stay.weather was wonderful.Accomodation was comfortable spacious and clean.However room was in need of a makeover.Staff were friendly and helpful.However there was no kayaks snorkeling gear or entertainment facilities which was disappointing
7 nachten verbleven in augustus 2023
Reactie van Res op 30 aug 2023
Thank you for taking a moment to share your experience at Sheraton Samoa Beach Resort. We are so pleased to hear you found accommodation and staff to your liking, and we are looking at refurbishing our rooms in the coming months. We look forward to welcoming you back again soon. Faafetai tele lava

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

4/10 – Matig

Trisha

Negatief: Netheid, staat van de accommodatie en faciliteiten
Facility needs a lot of updating, our room was old and there’s stains in the bathroom floor. Towels and beddings were so old. I’ve been there so many times, used to be the best in Samoa.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Sabrina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10/10 everything 5 stars, staff, food, pool, room and amazing massage
1 nacht verbleven in juni 2023
Reactie van Nesa op 17 jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in juni 2023
Reactie van Nesa op 17 jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van Nesa op 17 jul 2023
Talofa lava,Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Maki

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
布団のシーツや敷パッドにシミや汚れ（血液のようなもの）が所々についていた。翌日の清掃時に取り替えを依頼したら敷パットそのものが外されていた（部屋自体は綺麗に清掃してくれていた）。空調もわかりにくく、寒くなり過ぎたりと温度設定が難しかったが、空港からも近く（タクシーで1メーターほど）全体の雰囲気や、プライベートビーチはとても快適だったので、このホテルを選んでよかった。
2 nachten verbleven in mei 2023
Reactie van Nesa op 17 jul 2023
いつもご宿泊いただきありがとうございます。 あなたのコメントに感謝します！

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is located on the most beautiful beahes. The buildings and rooms are generous in size and beautifully crafted. We loved our stay and the staff were wonderful.
7 nachten verbleven in mei 2023

10/10 – Uitstekend

Kathleen-Cassey

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay. Lots of food options and all of what we tried was delicious. The resort itself was nice and quiet so it was really relaxing spending days by the pool (drinking cocktails which were really good). The room was really nice and spacious. The staff in particular were fantastic, really friendly and attentive - the best service we had from any resort during our trip! A couple of the facilities/activities (water sports and casino) were not yet opened up but that didnt bother us as we spent most days in the pool. Looking forward to coming back on our next holiday over.

6/10 – Redelijk

Annie

Reisde met familie
Convenient to ferry & airport. Beautiful grounds & nice pool. Old hotel, cracked plate glass door in our room, overpriced at $388 AUD/ night - transit hotel.
1 nacht verbleven in mei 2023

8/10 – Goed

Tevita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Far better then what I had expected ❤️😎.
Overall it was an amazing experience & awesome hotel. The staff were so friendly, accomodating/ helpful & kind. From the gardeners to the cleaning staff to the reception everyone was lovely. It is a lit far from the main city where most of my shopping was done. However I had a good driver who was affiliated with the hotel that came in handy. Breakfast was included so that was good & it was always delicious. The only thing was sometimes I had to ask for additional water because they didn’t leave any after housekeeping. The beach, rooms, pool’s & restaurants were all amazing.
Rooms were large, tidy with A/C.
The ocean view from my room.
Open air all you can eat breakfast buffet eating area.
Meals were always fresh & with generous servings. I paid in AUD so exchange rate was good.
10 nachten verbleven in april 2023

10/10 – Uitstekend

Neran

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay at the Sheraton was wonderful, staff were very obliging, food was great and the views from the resorts location are picturesque...Thank you all at the Sheraton!

8/10 – Goed

Erin, Auckland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely stay at the Sheraton Resort in April 2023. We spent 7 nights in Room 423 - a King Oceanfront room. The resort shows the results of having been shut during Covid but work is ongoing to bring it back up to spec. Our room was clean and well appointed with a beautiful view out to the beach. Shower facilities a little bit old and housekeeping was a bit hit and miss. Dining options were limited but the food was of good, high quality. Complimentary breakfast was excellent. All of the staff were polite and efficient. Pool area is outstanding and the beach very close by. Overall we would return

10/10 – Uitstekend

Raymond, Hamilton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time, food was better than expected and the staff were all very nice
3 nachten verbleven in april 2023

8/10 – Goed

Marcelina

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, big rooms and beautiful nature around !🇼🇸❤️🎶
1 nacht verbleven in april 2023

4/10 – Matig

elie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Average food average service ,very limited activities , bar was terrible out of some sort of juice or alcohol one day here one day there couldn’t make the cocktail u order, pool not cleaned early enough , staff friendly but need lots of training on customer service , I feel ripped off tone honest 😔
9 nachten verbleven in april 2023

10/10 – Uitstekend

Lilian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
AmaZing experience
It was an amazing experience! All staff are very friendly and welcoming!! I was treated like a princess .. I made a little complaint about the noise close to my room and they gave me an upgrade to a bigger and amazing room !! Also I’m my birthday staff made a surprise with a cake and sang Happy birthday in both English and Samoan .. a big shout to the manager Khan and staff Victoria ! Thanks so much !! The beach was like a paradise!!
5 nachten verbleven in april 2023

10/10 – Uitstekend

Sylvia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you have a late flight departure, be sure to either stay at the Sheraton the night before with the awesome 12noon check out! Allows for a last minute swim in the sea and pool as well as breakfast, and plenty of time to pack for the 5-10minute drive to Faleolo Airport. Staff are wonderful too!
2 nachten verbleven in april 2023

6/10 – Redelijk

Christopher

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff are amazing and still the best setting in Apia but it needs to recover it’s maintenance after covid lockdown and regain its former glory
5 nachten verbleven in april 2023

10/10 – Uitstekend

Victoria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My partner and 20 month old stayed here for a week and had the most wonderful time. The staff were super friendly, helpful and couldn’t do enough to make sure we had a wonderful time. They went above and beyond to make sure my son was looked after with everything he needed. Despite some things still not being open again since covid (which is completely understandable) we loved the private beach, the pool, the activities (including babysitting and amazing massages) and are looking forward to coming back in a year or two - I’m sure it will be even better after being back up and running for a bit longer post covid. It was definitely our favourite stay in Samoa. Special mention to Khan, Mataliu and Victoria for making our time so wonderful (though so many others!). Thank you 💗
2 nachten verbleven in april 2023

10/10 – Uitstekend

Trisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sheraton is the best place for family vacation in Samoa. Quite and clean environment.
1 nacht verbleven in april 2023

8/10 – Goed

Monique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely resort with such friendly staff. Lots of space great service would highly recommend.
1 nacht verbleven in april 2023