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Beoordelingen van Novotel Mumbai Juhu Beach Hotel

5 out of 5
Novotel Mumbai Juhu Beach Hotel
Balraj Sahani Marg, Juhu Beach, Mumbai, Maharashtra

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 184 van 773 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 773 beoordelingen" "
Gastenscore: 6 - Redelijk. 173 van 773 beoordelingen" "
Gastenscore: 4 - Matig. 103 van 773 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 77 van 773 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Beach view
+ beach view + friendly staff - Needs renovation (kinda expensive for what you get)
1 nacht verbleven in januari 2018
Reactie van Manish Dayya op 17 jan 2018
Dear Valued guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for sharing your feedback with us. I am delighted to know that you enjoyed the gorgeous view of the Arabian Sea from the hotel and the team was able to orchestrate a memorable experience for you. I would like to take this opportunity to inform you that, we are taking measures to upgrade our rooms and have already initiated this job. We look forward to welcoming you again. Warm Regards, Manish Dayya General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice hotel
It is close to the airport. The staff was very friendly and helpful and the seas view was amazing.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima hotel
Het was een prima hotel. De kamer was schoon, de service prima.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grote stad maar toch genieten van het strand
Heerlijk, leuke mensen, klantvriendelijk en hulpvaardig personeel, verzorgd hotel, GEWELDIG

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed
Een taxi van het hotel naar het vliegveld is extreem duur als dit wordt geboekt vanuit de receptie van Novotel. Het is raadzaam om zelf een taxi te nemen van buiten. Dat is veel goedkoper. Dit komt Novotel niet ten goede.

8/10 – Goed

Sharmil

Positief: Netheid
Overall a decent property. Right on the beach.
6 nachten verbleven in april 2024
Reactie van . op 29 apr 2024
Dear Mr.Sharmil,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Holger Joachim Horst

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpfull persons working there. It is clean. But I did not like a precharge at check in from my credit card: 50.000 ind. rupees (almost 600 Euro). So I decided not to eat there and went to good restuarants not far away from the hotel. I was was very disappointed about this precharge even if I do not have to pay it finally. But all in all it was a good time at that hotel!
11 nachten verbleven in april 2024
Reactie van . op 21 apr 2024
Dear Mr.Holger,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Rohit

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole of 4th floor smells of damp. you can see staines all over the carpet. very bad smell due to damp. can see painting coming off the walls. this is a max 3 star property.
7 nachten verbleven in maart 2024
Reactie van . op 3 apr 2024
Dear Mr.Rohit,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Prashant

2 nachten verbleven in februari 2024
Reactie van . op 21 mrt 2024
Dear Mr.Prashant,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

ateendra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt exclusive, right next to beach, overall vibe was great.
2 nachten verbleven in maart 2024
Reactie van . op 21 mrt 2024
Dear Mr.Ateendra,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed a great stay here for one night following my flight out. The food and dessert table was incredible, the staff was very friendly and helpful, and the shuttle to the airport was easy and at a great value. Highly recommended!
1 nacht verbleven in februari 2024
Reactie van . op 7 mrt 2024
Dear Mr.Jon,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Shaneabbas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff and very friendly front desk
6 nachten verbleven in februari 2024
Reactie van . op 5 mrt 2024
Dear Mr.Shaneabbas,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

KHILNA

Reisde met familie en kleine kinderen
It could have been better, we stayed as a family and unfortunately the staff whether it was the front desk or room service was really lagging behind. I personally feel the standards have dropped since the last time I was there, either the hotel is understaffed or they’re not well trained and efficient. Every little thing that we required in the room would come after almost 7-8 calls persistently made to the room service or front desk. Hotel management can definitely do better.
6 nachten verbleven in februari 2024
Reactie van . op 2 mrt 2024
Dear Mr.Khilna,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Kinjal, Leicester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van . op 2 mrt 2024
Dear Ms.Kinjal,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Jenis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and friendly staff..
2 nachten verbleven in februari 2024
Reactie van . op 26 feb 2024
Dear Ms.Jenis,Namaste from Novotel Mumbai Juhu Beach.It is a pleasure to receive such a delightful rating. We appreciate your encouragement towards our team and look forward to seeing you soon.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 – Matig

jignesh

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is not maintained. The soap dispensers in the reception washroom are broken and only 1 works. The room cupboard doors are fragile and hanging on the hinges. The duvet covers are torn and on complianing got another one which was also torn.
2 nachten verbleven in februari 2024
Reactie van . op 21 feb 2024
Dear Mr,Jignesh,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Aasiya

Reisde met partner
The Staff at the Restaurant were Courteous and helpful. Front Desk was Disaster and Rude. I even complained GM Vishal Gupta no use. Very Disappointed.
5 nachten verbleven in februari 2024
Reactie van . op 17 feb 2024
Dear Ms.Patel,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Gul, SAVANNAH

9 nachten verbleven in januari 2024
Reactie van . op 21 mrt 2024
Dear Ms.Gul,Namaste from Novotel Mumbai Juhu Beach. Thank you for taking the time to share details of your experience at our hotel/ your feedback. We understand from your rating that your experience was not up to expectation and we would like to connect with you to note your concerns and make improvements. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Hassanali

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van . op 11 feb 2024
Dear Mr.Hassanali,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Harshvadan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very good when it came to serving in particular the housekeeping staff by the names of Prajwal and Nilesh and in the dining area i would mention the name of Deep.
10 nachten verbleven in januari 2024
Reactie van . op 11 feb 2024
Dear Mr.Harshvadan,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Thank you for remembering Prajwal, Nilesh & Deep.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Dipti

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
2 nachten verbleven in januari 2024
Reactie van . op 11 feb 2024
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Rhianna

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
.
Reactie van . op 30 jan 2024
Dear Ms.Rhianna,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Dipti

1 nacht verbleven in januari 2024
Reactie van . op 30 jan 2024
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Good facilities but lacking attention to detail
Improvement areas: -Due to the orientation of the building, majority of rooms offer only partial view of ocean. Website should be described as such. -The location of the hotel is situated in a nice part of mumbai along the beach, however the customer service given needs to match for it to be a 5*. -Staff is slow on responding to requests. Such as room not being ready after check-in time, lack of awareness on timely dealings with luggage or breakfast when catching an early flight etc. -Beach access is useful, however the system with the gate is not efficient. The guard may not always hear you and delayed reentry to the property may be expected. It seems as though the ratio of staff needs to increase to cope with the demand and high guest numbers. Good: -Prime location on Juhu beach, with good facilities like Spa on site. -Outdoor pool area is nice to sit and enjoy the view. -The hotel seem to be interested in actioning any feedback received.
3 nachten verbleven in januari 2024
Reactie van . op 30 jan 2024
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

MAFAT

3 nachten verbleven in januari 2024
Reactie van . op 30 jan 2024
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Dipti

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
3 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 – Matig

Gautam

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My booked room was given to someone else and I had to wait till 9 am in lobby to check in. Although I had notified hotel about my late arrival in the night. The reservations and front desk is terrible. During wedding season December the hotel is congested and pool is blocked
3 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Mr.Gautam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 – Matig

gurpreet

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
I booked a ocean view and payed fully before landed and going to the hotel, after arriving I was told the room is not available which was quite upsetting because it was paid and how do you know hold off a expensive room? they ended up giving me a lowgrade twin beds room with my daughter with parking view and told me they will move us tomorrow, next day I went and asked and they said we r moving you and they end us moving me into a smaller room with pool view just to end the conversation. I spent alost 700$ usd dollars for three nights and I did not get the same room I purchased.
3 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Ms.Gurpreet,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Skarlyn

1 nacht verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Ms.Skarlyn,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Brett

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
I will book some place else next time.
When I arrived my room was not ready. I had paid for a day in advance so to hold my room and make sure I could get an early check in because I was arriving at 4:30am. When I arrived they told me that the room I had paid for was not available and that they could get me into a different room for the evening. I just needed to sleep for a few hours. I was exhausted. Not to sound pretentious but I had booked a king size bed for my stay and when I arrived to the replacement room it was not the queen size bed the front desk person told me it was two twin size beds he then told me to quote " Push them together " and that this was an upgrade to what I had purchased. THIS WAS NOT AN UPGRADE! I'm very disappointed on customer service! I was transferred to the correct room the following day. But........when booking through hotels.com and having multiple emails with the hotel prior......why am I paying for two nights to make sure I had the correct room when I was given something else. I would defiantly stay some place else if I was to do this again. There are too many options and this place needs to train their front desk to do a better job.
6 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Mr.Brett,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Vikram

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was not ready when we arrived at 330pm Fridge did not work. Great view, good rooms, helpful staff
2 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Mr.Vikram,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Rahul

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worst Hotel I have stayed, the rooms are filthy, bedsheets are stained, cockroaches everywhere. Food is subpar at best.
7 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Mr.Rahul,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Sunit

Reisde met familie
Positief: Netheid, voorzieningen
8 nachten verbleven in december 2023
Reactie van . op 30 jan 2024
Dear Mr.Sunit,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Maneesh

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Overall we had a very pleasant stay. However, it is a dated property and you can tell from the wear and tear. The room service is very patchy, like the for the 3 or us in the room, one day there was only one bath towel, while other days there were 3 but one one hand towel. The staff however, are amazing, super helpful, and on it. Dakshita from the cafe on the ground floor was exceptionally sweet to my daughter and we had a great time in that cafe thanks to her. Great location, and conveniently near everything we had planned.
6 nachten verbleven in november 2023

2/10 – Ontzettend slecht

VASANT

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was always rude and unhelpful. They seemed to be irritated in general. The breakfast was so understaffed. I asked for coffee 4 times when I finally got up to make my own coffee at the coffee machine. Also I got delivered someone else's dosa and then got 2 more delivered to my table. There is lack of training for all breakfast staff and very poor attitude at front desk. And to think I stayed there for 7 nights. It never got better any of the days that I had to deal with either department.
7 nachten verbleven in november 2023

10/10 – Uitstekend

Anjana

4 nachten verbleven in november 2023
Reactie van . op 30 jan 2024
Dear Ms.Anjana,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

SEIJI

5 nachten verbleven in november 2023
Reactie van . op 30 jan 2024
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Benjamin

4 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel in Mumbai
Room lovely, staff and service excellent… disappointed with quality of food at breakfast. Didn’t feel fresh and too fried and soaked in spice
3 nachten verbleven in november 2023
Reactie van . op 19 nov 2023
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room. Your feedback with regard to the food at breakfast has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. May we request you to kindly let us know a convenient time to reach you to understand any other concerns that you may have. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Reshma

Positief: Voorzieningen
Great service and help
1 nacht verbleven in oktober 2023
Reactie van Vishal Gupta op 10 nov 2023
Dear Ms.Reshma,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

neha

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Power went off couple time and leakage of water
4 nachten verbleven in oktober 2023
Reactie van . op 4 nov 2023
Dear Ms.Neha,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 – Matig

Kevin, Overland Park

1 nacht verbleven in oktober 2023

8/10 – Goed

Kirit

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel but lacked service.Food n drink pricey
Fantastic hotel and great location, right on Juhu beach. Room was fine with a great view over looking the sea. The only down side was the service at breakfast. On one occasion we asked for coffee 3 times and it didn't arrive. Only when we raised our concerns and said we would be complaining that it arrived. Almost on all occasions there were no serviettes at breakfast, till we asked. Food and drinks at the hotel are very expensive which led us to eat out more than we would have wanted.
4 nachten verbleven in oktober 2023
Reactie van GM op 1 nov 2023
Dear Kirit,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room/ dining experience. Your feedback with regard to the breakfast service and staff attention has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Aislinn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Location.
Great location on the beach. I was upgraded to a suite which was amazing. Clean and comfortable hotel.
1 nacht verbleven in oktober 2023
Reactie van GM op 1 nov 2023
Dear Aislinn,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Kahn

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not much. This place does not look like it looks in the pictures. Was sold a spa treatment package only to have construction going on throughout the treatments. Showed hotel staff that this isn’t the hotel I paid for judging by the pictures to which they dismissed me. Happy to pay if I receive what the pictures portray but it simply isn’t. Only one of the hotel restaurants is open and charge $10 nzd for a can of soda. The nicest staff here are the security out the front. Please don’t stay here off the pictures provided. There is construction going on everywhere and I would expect hotel prices for soda but $10nzd is a joke.
9 nachten verbleven in oktober 2023
Reactie van GM op 11 okt 2023
Dear Kahn,Namaste from Novotel Mumbai, Juhu Beach.We appreciate you taking the time to share your feedback with us and sincerely apologize for the inconvenience caused during your stay. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 – Goed

Priya, Fresh Meadows

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was extremely accommodating and friendly. Praful, Aman, Rupali, Naziya, and the rest of the staff was super nice. Hospitality is top notch! The mattress I slept on was so hard that it caused me terrible back pain, however, Praful and Aman both made sure they took care of the matter as quickly as possible. Thank you everyone for a great experience!
5 nachten verbleven in september 2023
Reactie van GM op 1 nov 2023
Dear Priya,Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed the ocean view, our service and your dining experiences. Thank you for remembering Praful, Aman, Rupali and Naziya. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 – Ontzettend slecht

Fatima

Reisde met partner
This was the worse decision my husband and I made! We arrived at 230am after a 19 hour flight, our room on reservation stayed non smoking and check in time is 3pm. Our room wasn’t ready when we arrived and we were told to wait another 40 mins to get in. We moved into our room, it was a smoking floor, when I selected non smoking due to my allergies. They then shifted us to another floor and the bed sheets had human hair all over and the bathroom floor, we had them come and re clean and by this time it is 3:45am. The restaurants and pool outdoor area is fully under construction and noisy. The staff members are very rude and not helpful. I also booked a couples massage and had the worse experience! They almost twisted my ankle due to their inexperience. The woman who massages me, ended up stabbing me with her nails in my arm, to the point I have internal bleeding and I let the hotel know and they never cared or called back like they promised. We spoke to a gentleman name shivam and he is horrible! I have pictures of my arm and my complaint went ignored. I wouldn’t stay at this hotel again if it was free. ITS DIRTY! BAD CUSTOMER SERVICE!
4 nachten verbleven in september 2023
Reactie van GM op 18 sep 2023
Dear Ms.Fatima,We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team did attend to fix the same and offered room change to upgraded room on premier floor which was refused from your end hence we offered Complimentary breakfast & lounge access to compensate for the inconvenience caused.Spa concern was highlighted to Spa team and that you were not happy with the message and they did spoke to you on this.. We would like to assure you that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Please be assured that this is no way a reflection of our standard and serviceWe trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 – Uitstekend

Catherine

1 nacht verbleven in augustus 2023
Reactie van GM op 30 aug 2023
Dear Catherine,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 – Redelijk

Mohamed

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Terrible service at front desk. All they do is talking among themselves and not working with customer
2 nachten verbleven in augustus 2023
Reactie van Vishal Gupta op 18 aug 2023
Dear Mohamed,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach