We booked this hotel based on its high ratings and positive reviews. My wife contacted the hotel prior to booking to gain some clarity on parking and pets. We were advised they had a parking lot and if it was full, there was parking nearby. No one advised us that we had to reserve a spot. Upon arrival we were greeted by Maximilian, who is the manager of the establishment. He advised us that the parking lot was fully reserved and directed us to park our vehicle in a public parking lot. A little inconvenient, but we were ok with it. Check in was smooth. The room faced the courtyard and was thus quiet. The hotel has major construction currently across the street. The room was a good size, needed to have the carpet/rug cleaned due to stains; and the drapes had stains on them. Maximilian offered to pull our vehicle from the underground parking to front of hotel while we checked in. When I went to move the vehicle into the public parking, I was advised by Maximilian that he had damaged the car pulling it out of the parking lot. He was apologetic and stated that the hotel insurance would cover the damage to the vehicle. We filed a claim with our insurance. We had to leave early due to that reason since we now had to deal with this huge inconvenience. We were booked for three nights but only stayed one. Though he was apologetic, he never offered any compensation for the severe inconvenience this accident had caused and led to the shortening of our trip.