La Bagnaia is a disgrace and a mischievous rip off. Bagnaia is the main hotel, but what does not appear on Hotels.com is that they have a second part to the hotel, Borgo Filetta. Bagnaia has all the amenities, pool, views etc, while remote Filetta on the other side of the highway has nothing. So beware as Filetta which can feature max 3 stars is being advertised as Bagnaia (5 stars) on Hotels.com. The management and staff know about this but nothing is being done to correct this. The surroundings look really nice but apart from this, Bagnaia is not at the level of a 5 star resort: No service at the pool (lack of towels and no staff seems to care), way to few sun beds for the amount of guests, very poor breakfast and basic options cost extra. The bed was very narrow in our room and on wheels. Staff could not fix the bed rolling in all directions. Pass your way, this place has too many issues and it would be a pity to ruin a vacation in Tuscany by staying there.