Exterieur

Beoordelingen van Best Western Muscatine / Pearl City Hotel

2.5 out of 5
Best Western Muscatine / Pearl City Hotel
305 Cleveland St, Muscatine, IA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 179 van 377 beoordelingen" "
Gastenscore: 8 - Goed. 136 van 377 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 377 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 377 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 377 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

lesley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was very affordable and accommodating
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 30 apr 2024
Thanks for rating us 5 stars! We are very happy that you enjoyed your stay and hope that you come back and visit us again soon.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 24 apr 2024
Thank you for rating us five stars!

10/10 – Uitstekend

Jim

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jessica was awesome on check in. The check out lady in the morning was also great and concerning, very friendly. The room was very comfortable and clean. Add a five star breakfast above and beyond a motel free breakfast with sausage, scrambled eggs, biscuits and gravy. This is the place to stay in Muscatine. Easy to find and reasonably priced. I promised I'd leave a good review because they deserve a pat on the back.
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 21 apr 2024
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for your recognition of our desk clerks, I will be sure to share your compliments with them. We hope that you come back and visit us again soon!

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 15 apr 2024
Thank you for rating us 5 stars!

8/10 – Goed

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet comfortable decent breakfast
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 9 apr 2024
I'm very happy that you enjoyed your time at our Best Western and hope that you come back and visit us again soon!

8/10 – Goed

Brandon

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 9 apr 2024
Thank you for rating your stay!

8/10 – Goed

Sylvain, Vaudreuil

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Confortable malgré l’âge des lieux
1 nacht verbleven in april 2024
Reactie van Vickie- Assistant Manager op 8 apr 2024
We are delighted that you enjoyed your stay with us and hope that you come back and visit us again soon!

8/10 – Goed

Bradley

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
High stars for the GM for her amazing customer service!
1 nacht verbleven in maart 2024
Reactie van Vickie- Assistant Manager op 3 apr 2024
We are happy that you enjoyed your stay! Jeri appreciates your compliments and was happy to assist you. We hope that you come back and visit us again soon.

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Vickie- Assistant Manager op 6 mrt 2024
Thanks for rating us 5 stars!

10/10 – Uitstekend

Russ

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was absolutely great
1 nacht verbleven in februari 2024
Reactie van Vickie- Assistant Manager op 28 feb 2024
Thank you for your recognition of our staff! We are happy that you enjoyed your stay and hope that you come back and visit us again soon.

8/10 – Goed

Prince, Brooklyn Center

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of food options
2 nachten verbleven in februari 2024
Reactie van Vickie- Assistant Manager op 28 feb 2024
We are happy that you had a great stay and enjoyed our breakfast. We hope that you come back and see us again soon.

8/10 – Goed

Jeffrey

Reactie van Vickie- Assistant Manager op 28 feb 2024
Thanks for rating your stay!

8/10 – Goed

Shawn

Reisde met familie
Positief: Netheid
The room was very nice, clean, and comfortable. I enjoyed our visit. Thank you
1 nacht verbleven in december 2023

10/10 – Uitstekend

Evan

3 nachten verbleven in december 2023
Reactie van Vickie- Assistant Manager op 22 dec 2023
Thanks for rating us 10 stars!

4/10 – Matig

sara

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Vickie- Assistant Manager op 19 dec 2023
Thanks for rating your visit to our hotel. Please let us know how we could have made your stay better.

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great stay the beds were comfy and clean the shampoo and conditioner and bar soap all smelled really good. Breakfast in the morning was almost unbelievable how good it was biscuits and gravy sausage, sausage links, and the eggs were fluffy and delicious! I'm definitely going to be staying there again.
1 nacht verbleven in december 2023
Reactie van Vickie- Assistant Manager op 10 dec 2023
Hi Jamie, we are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

Lindsay

This hotel charged us twice for our stay, and has been no help in resolving the issue. It’s been almost 5 months since our stay, and while the hotel agrees that one of the charges should have been voided, I have explained that it did not get voided correctly because my bank did not receive the transaction to void the first charge. The hotel is not helping resolve it and Best Western’s corporate customer service agrees this should not have happened and they suggested I seek legal action to recoup the erroneous charge. Terrible customer service on a billing issue that was no fault of ours. Will never stay here again.
Reactie van Jeri-General Manager op 28 feb 2024
We completely understand your frustration with this issue. However we do not have your money. This has been shown by the chargeback you filed. The credit card company and bank agrees we do not have it or the chargeback would have stood. I have responded repeatedly to your inquiries as well as provided you all our documentation to take to your bank to show we do not have the funds. Again I understand your situation but we have done all we can on our end to rectify it.

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, good breakfast, convenient location
1 nacht verbleven in november 2023
Reactie van Vickie- Assistant Manager op 5 nov 2023
We are very happy that you had a great stay at our Best Western and liked our breakfast! We hope that you come back and visit us again soon,

8/10 – Goed

linda

Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2023
Reactie van Vickie- Assistant Manager op 25 okt 2023
Thanks for rating your stay!

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast items that should be hot were not. Ate at 9am with an hour of serving time left. No cream cheese. I got last yogurt. It was not refilled in the half hour we were dining.
1 nacht verbleven in oktober 2023
Reactie van Vickie- Assistant Manager op 24 okt 2023
Hi Patricia,I'm sorry that you didn't enjoy our complimentary breakfast. I will ask our attendants to be more attentive at refilling items. We hope the rest of your stay was enjoyable and you come back and visit us again soon.

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone is very friendly. I forgot my clothes in the closet and they are nice enough to ship them to me! Great place and great people!
2 nachten verbleven in oktober 2023
Reactie van Vickie- Assistant Manager op 16 okt 2023
We are glad that you had a great stay at our Best Western and appreciate your kind compliments! We hope to see you again soon.

10/10 – Uitstekend

Todd

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Newly remodeled, the place is a hidden gem for the price. Breakfast was excellent, with the apple/cranberry bake being a nice surprise. Staff was very welcoming. Applebees next door is a plus.
Reactie van Vickie- Assistant Manager op 5 okt 2023
Thank you Todd, for taking the time to write such a nice review of our Best Western. I will be sure to share it with our staff. We are very happy that you enjoyed your stay with us and liked our breakfast! We hope to welcome you back again soon.

10/10 – Uitstekend

Jamie

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice and the room was very clean
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 28 okt 2023
We are glad that you enjoyed your stay at our Best Western. We hope that you come back and visit us again soon!

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is clean ,and nicely staffed! All around pleasant!
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 1 okt 2023
Hi Linda, thank you for rating us 5 stars! We are very happy that you had a great stay at our Best Western and hope to welcome you back again soon.

10/10 – Uitstekend

Kerry

Reisde met familie
Positief: Netheid, personeel en service
A little bit of home
It’s always nice when hotel people smile and make you feel welcome. When they’re willing to listen and even visit a bit. How refreshing.
6 nachten verbleven in september 2023
Reactie van Vickie- Assistant Manager op 28 sep 2023
We are glad that you had a great stay at our Best Western and your kind compliments mean a lot to us We hope that you come back and visit us again soon!

8/10 – Goed

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find and lots of restaurants in walking distance
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 27 sep 2023
We are glad that you enjoyed your stay with us and liked our location. We hope to see you again soon!

8/10 – Goed

yotaro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 27 sep 2023
Thank you for rating your stay!

10/10 – Uitstekend

James E

1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 16 okt 2023
Thanks for rating us 5 stars!

8/10 – Goed

Ginger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The water pressure was to die for. Great staff. Clean. Excellent television with a TV Guide channel and closed captioning. The parking is free, and there is easy access to Park Ave - one of the main thoroughfares in Muscatine and Highway 61. You can catch the bus from the hotel, plus there are three restaurants and one sports bar within a two-minute walk of the hotel. The coffee maker is different from the Keurig-style pod, which was disappointing. The breakfast could be better.
4 nachten verbleven in september 2023
Reactie van Vickie- Assistant Manager op 25 sep 2023
Hi Ginger, Thanks for reviewing your stay at our hotel. We are glad that you enjoyed your time with us and liked our location, and appreciate your recognition of our amazing staff. We hope that you come back and visit us again soon!

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not Quite a Pearl.
Room and bathroom had much wear and tear, room super humid and musty smelling, room door hard to open, tub filled with water while taking a shower and did not look clean because it was old and beat up. Bed pillows very uncomfortable. Entire hotel in general pretty ragged looking. Breakfast had various options but not vegetarian friendly when it came to hot items.. Instead of plain eggs, bacon was mixed in. There were other options like cereal and waffles. Staff was very nice and attentive. Parking free and easy. Good location.
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 21 sep 2023
Hi Jennifer, We are sorry to read that you weren't completely satisfied with your stay, as we hope that every guest is. We are working on improving our guest rooms and bathrooms. Our breakfast attendant would have been happy to provide you with plain eggs, your satisfaction is important to us. We appreciate your recognition of our friendly staff and glad that you liked our location. We hope that you come back and visit us again for a superior experience,

8/10 – Goed

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property shows attention to detail for maintenance, upkeep, and decoration. Sometimes you don’t see that. We liked the breakfast too.
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 17 sep 2023
We are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We appreciate your kind comments about our property, we have a great team that genuinely cares about our hotel and our guests. We hope you come back and see us again soon.

10/10 – Uitstekend

Deva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 17 sep 2023
Thanks for rating us 5 stars!

6/10 – Redelijk

Kenneth

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Jeri-General Manager op 15 sep 2023
Thanks for your rating Kenneth.

8/10 – Goed

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
3 nachten verbleven in september 2023
Reactie van Vickie- Assistant Manager op 12 sep 2023
Thank you for rating your stay.

10/10 – Uitstekend

Albert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful. Very clean
1 nacht verbleven in september 2023
Reactie van Vickie- Assistant Manager op 4 sep 2023
We are very happy that you enjoyed our clean hotel and friendly staff. We hope that you come back and visit us again soon!

8/10 – Goed

Lori

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay
The room was clean and comfortable, the breakfast choices were varied, well presented and prepared. The staff was excellent.
3 nachten verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 31 aug 2023
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for complimenting our amazing team. It was a pleasure having you as our guest and we hope that you come back and visit us again soon.

10/10 – Uitstekend

Jassica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although I had to drive backward instead of toward West, I didn't mind at all because the other place was so bad. When I found Best Western Hotel, I felt much better. It's clean, safe, and the staffs were nice.
1 nacht verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 29 aug 2023
We are so happy that you had a great stay at our Best Western and hope that you come back and visit us again soon!

8/10 – Goed

Michael, Dalzell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a good place to stay.
2 nachten verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 27 aug 2023
We are very happy that you had a great stay at our Best Western! We hope that you come back and visit us again soon.

10/10 – Uitstekend

Jasdeep

1 nacht verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 21 aug 2023
Thanks for rating us 10 stars!

10/10 – Uitstekend

Molly

1 nacht verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 8 sep 2023
Thank you for rating us 5 stars!

6/10 – Redelijk

Ramon

Reisde met familie
Positief: Personeel en service, voorzieningen
La regadera estaba sucia, tenía cabellos y no funcionaba, el agua salía para todos lados tardaba mucho en irse al drenaje.
1 nacht verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 15 aug 2023
We are sorry that you had a problem with your guest room. Our front desk is available 24 hours a day and happy to assist with any issue. We hope that you will give us another try in the future.

10/10 – Uitstekend

Pedro

1 nacht verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 4 sep 2023
Thank you for rating us 5 stars!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 13 aug 2023
Thanks for rating us 10 stars!

6/10 – Redelijk

Joseph

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Vickie- Assistant Manager op 13 aug 2023
Thanks for rating your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 4 aug 2023
We are glad that you had a great stay at our Best Western and hope you come back and visit us again soon!

10/10 – Uitstekend

Craig

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 4 aug 2023
We are delighted that you enjoyed your stay at our Best Western and hope you visit us again soon!

6/10 – Redelijk

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 31 jul 2023
Thanks for rating your stay.

10/10 – Uitstekend

Nancy

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have an RV so it was important to me thst I could park easily. I could also walk to get meals.
1 nacht verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 28 jul 2023
We are happy that you had a good stay at our Best Western and were able to park your RV. We hope that you come back and see us again soon.

6/10 – Redelijk

Jamie

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Hotel was average. Breakfast was something undesirable. Front desk wasn't staffed some of the time.
1 nacht verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 25 jul 2023
Hi Jamie, Sorry that you thought our hotel was average and didn't enjoy breakfast. Our front desk is always staffed- possibly assisting a guest which should have been noted on the counter. We hope that you will consider revisiting us again and wish you the best.

6/10 – Redelijk

Don

Positief: Personeel en service
1 nacht verbleven in juli 2023
Reactie van Vickie- Assistant Manager op 20 jul 2023
Thank you for rating your stay.