4/10 – Matig
Sanam C.
7 mei 2025
Negatief: Netheid
Disappointing stay
We booked this condo as a splurge over other cheaper options because we messaged the host & they confirmed a heated outdoor pool and luxury experience. Unfortunately, it didn’t deliver. Upon arrival, we couldn’t park because the parking pass was locked in the building with no way to get in. You were told to go to security to get access security was not on premises. He arrived later by that time we were already getting the code to enter.At check-in, the condo was still filthy with a cleaner rushing to finish 1.5 hours later. 2 of the 4Toilets didn’t flush, 2 of the 4 showers didn’t drain, and communication was slow and confusing. We spent half our trip with only two working bathrooms for nine people, both located inside bedrooms. Maintenance came but issues took days to resolve. The outdoor pool was also not heated despite being told it was, and the outdoor restroom code didn’t work, meaning trips to the top floor just to use the bathroom. The condo itself was dirty and clearly needs a deep clean — dust, grime, and hair everywhere. Supplies were extremely limited. Washer and dryer are coin-operated across the hall (not inside unit as implied). On a positive note, the balcony view was stunning and the direct beach access was great. However, the property does not match its “luxury” description or pricing. I would not recommend this unit unless major changes are made. I was told several times that management would reach out and they have not. Vrbo was no help.
Sanam C.
5 nachten verbleven in april 2025