Exterieur
Beschikbaarheid controleren

Beoordelingen van Sands Ocean Club Resort

3 out of 5
Sands Ocean Club Resort
9550 Shore Dr, Myrtle Beach, SC

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 375 van 1182 beoordelingen" "
Gastenscore: 8 - Goed. 293 van 1182 beoordelingen" "
Gastenscore: 6 - Redelijk. 206 van 1182 beoordelingen" "
Gastenscore: 4 - Matig. 134 van 1182 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 174 van 1182 beoordelingen" "

6,4/10

Netheid

7,6/10

Personeel en service

7,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Allysia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having the stage and live bands is so unique and a great perk of staying at the Sands. I will be back.
3 nachten verbleven in april 2024

8/10 – Goed

Reginald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We liked the area the people were real friendly
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Alicia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was outdated, i.e., painting, curtains etc, paint patches, the smallest TV ever, no room service, dirty/discolored shower curtain. Just awful.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Dr. David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have to love the live entertainment.
2 nachten verbleven in april 2024
Reactie van Shelly op 1 mei 2024
Awesome and thanks so much for letting us know!!

8/10 – Goed

Adriana

Reisde met familie
Positief: Personeel en service, voorzieningen
Love the entertainment on the property. The Hotel was a little dated and could use some upgrading. The resturant was good but breakfast was awful.
2 nachten verbleven in april 2024
Reactie van Shelly op 30 apr 2024
Thanks for the review Adriana and sorry everything wasn't as expected for your visit. My apologies on behalf of our team.

4/10 – Matig

Melissa

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Shelly op 30 apr 2024
I'm so sorry Melissa to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

8/10 – Goed

Herman

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The property is dated, but nice (overall). The shower curtain in our room was spotted with mildew stains, the bathroom sink faucet seemed to leak across the counter a little when turned on, the faucet in the kitchenette dripped, the filter for the coffee maker wasn't clean, and the veneer on the walls of some of the passenger elevators was broken (or peeled away) in spots. I'm glad we were. On the 11th floor because the restaurant/bar lounge on the 1st floor was LOUD. The patrons there partied hard every night; but everyone seemed to really be enjoying themselves and having fun. I loved the easy access to the beach (onr can walk for miles. We even had a really nice view if the beach feont from our balcony. The parking garage directly across from the resort/hotel is ancient and could stand to be replacrd in my opinion. The space is very constricted, and one would need to exercise care navigating it. Lastly, the elevator in the parking garage can be really slow. So if you're in pretty good shape, it may be more efficient taking the stairs.
2 nachten verbleven in april 2024
Reactie van Shelly op 28 apr 2024
Thanks for the review Herman.

8/10 – Goed

Jaddeus

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Thanks for the review.

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Awesome - thanks.

4/10 – Matig

Renee

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon checking in the room door was unlocked. The room had not been cleaned and had crumbs and food everywhere. Even when showing the staff pictures of the room condition they did not send anyone up to clean it. Very disappointed.
4 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
I'm so sorry Renee to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 – Uitstekend

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Great - thanks.

8/10 – Goed

Isaac

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was ok
1 nacht verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Good deal - thanks!

10/10 – Uitstekend

Andetra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the fact that my husband and myself did not have to leave the property to have a good night life together... absolutely awesome...we will be going back.
2 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Perfect Andetra and so glad that you all had a great time.

2/10 – Ontzettend slecht

Katelyn

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First thing you smell when you walk in is weed. Very loud, trash everywhere. Not clean at all, floors nasty sand everywhere like they don’t even clean. Blood on the table, would not recommend.
2 nachten verbleven in april 2024
Reactie van Shelly op 27 apr 2024
I'm so sorry Katelyn to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 – Uitstekend

Martha

Positief: Netheid, staat van de accommodatie en faciliteiten
Pleasant
1 nacht verbleven in april 2024
Reactie van Shelly op 21 apr 2024
Awesome Martha and thanks for staying with us.

10/10 – Uitstekend

Trevon

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van Shelly op 18 apr 2024
Thanks so much for the review Trevon!!

2/10 – Ontzettend slecht

Kiara

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nasty with 1910 appliances! 0/10 do not recommend!
2 nachten verbleven in april 2024
Reactie van Shelly op 17 apr 2024
I'm so sorry Kiara to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
quiet
2 nachten verbleven in april 2024
Reactie van Shelly op 17 apr 2024
Great Mark - thanks for letting us know.

6/10 – Redelijk

Heather

Positief: Personeel en service, voorzieningen
Negatief: Netheid
Our room was not very clean when we arrived. We asked staff numerous times for items and it took a few days before we received these items. We did enjoy our view, the pools and the local restaurants.
4 nachten verbleven in april 2024
Reactie van Shelly op 17 apr 2024
I'm so sorry Melissa to see the review and please know we are working to correct these downfalls. My sincerestapologies on behalf of our team.

10/10 – Uitstekend

Inesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in april 2024
Reactie van Shelly op 13 apr 2024
Awesome and thanks for letting us know.

2/10 – Ontzettend slecht

Rebecca

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay was in the side building of Sands Ocean Club overlooking the lazy river. Room was very dirty and dated. Previous stays in the main part of the building have been much better than this section. Have stayed many times in the past and this was the worst conditions have seen.
Reactie van Shelly op 13 apr 2024
Rebecca I am so sorry to see this, my sincerest apologies from the entire staff.

8/10 – Goed

Latonya

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay
1 nacht verbleven in april 2024
Reactie van Shelly op 10 apr 2024
Wonderful Latonya and thanks for the review!!

6/10 – Redelijk

Kamesha

1 nacht verbleven in april 2024
Reactie van Shelly op 10 apr 2024
Sorry we weren't on top of our game for your review.

2/10 – Ontzettend slecht

Tanqueshia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They need to do better on how these rooms looked and it smells like smoke and not all that clean and they need to do better with their customers service so I will never come back here again the only thing is good is the view of the beach with the nice water waves and the patio
1 nacht verbleven in april 2024
Reactie van Shelly op 7 apr 2024
I am so sorry to read this review. My sincerest apologies on behalf of our entire team. Please know that we are working on these downfalls.

4/10 – Matig

Juanita

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was dirty, had spills on the floor that I had to clean myself. Had to ask for clean towels multiple times. Chairs on balcony were dirty as well. Parking deck never had parking except on the 5th floor and it was super dark up there and dangerous for kids.
3 nachten verbleven in april 2024
Reactie van Shelly op 6 apr 2024
My sincerest apologies on behalf of our team Juanita.

10/10 – Uitstekend

Tavia

1 nacht verbleven in april 2024
Reactie van Shelly op 27 apr 2024
Awesome - thanks!

10/10 – Uitstekend

Caprina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
Thanks for the review!!

4/10 – Matig

Nikki

Negatief: Netheid
When we arrived, many guests were visibly and vocally upset due to waiting for rooms to be Ava, house keeping was running behind. Our room was very dated however when the wind blew it completely shook the glass door to the balcony and very noticeable cracks all down the walls where that door attaches. Dishes were dirty in the cabinets for use. Noisy at all hours, the hall traffic, construction sounds in another room and construction outside all around. The over powering weed smell did me in on the last night but knew that we were going home early, so I needed a few hours of rest. Beds were surprisingly comfortable but I was very disappointed with our stay.
3 nachten verbleven in april 2024
Reactie van Shelly op 6 apr 2024
My sincerest apologies on behalf of our team Nikki, please know that we are working to correct these downfalls.

10/10 – Uitstekend

Sharda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Shelly op 6 apr 2024
Thanks Sharda!

4/10 – Matig

Amanda

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Shelly op 6 apr 2024
Sorry Amanda.

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service
Parking garage was super small. Room wasn’t updated
2 nachten verbleven in april 2024
Reactie van Shelly op 6 apr 2024
So sorry Daniel.

4/10 – Matig

Anthony

Reisde met familie
Negatief: Personeel en service
Stayed from Sunday til Wednesday not once did housekeeping come to the room. Had to go down stairs each day to get towels, wash cloths etc…
Reactie van Shelly op 6 apr 2024
My apologies.

10/10 – Uitstekend

cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
Thanks Cynthia.

6/10 – Redelijk

Joseph, Charlotte

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Cons: beds uncomfortable and old mattress, A/C stays on eco mode so the room never gets cool, very thin walls, can hear neighbors conversations, not very clean Pros: beach bar and Cafe, good location
4 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
Thanks for the review Joseph and sorry about the issues.

10/10 – Uitstekend

Krystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed were amazing. It was relaxing and a great way to spend spring break.
3 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
Awesome!!

2/10 – Ontzettend slecht

Elizabeth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
So sorry Elizabeth.

10/10 – Uitstekend

Jacqueline

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
M
3 nachten verbleven in maart 2024
Reactie van Shelly op 6 apr 2024
Thanks for the review.

6/10 – Redelijk

Ample

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property is AWESOME!!! However, it is lacking when it comes to the staff. From the very beginning I was misled. I got told that with my stay I got tickets for activities such as the waterpark in the summer months and the Track in winter months, also advertising states there’s an arcade on property which there is not. Those two points were what made my decision on this particular hotel. The staff is not knowledgeable of the area or activities for kids. I had to talk with the women at FD a couple of times and they acted like I was bothering them and it was about supplies ie: toiletries running out in our room. I asked HK for bed change and broom she acted like I was a bother. My trash set out in the hallway for 7 hours b4 it got removed. None of the staff I came into contact with acted happy and no one smiled or was friendly and welcoming. But the indoor pool and spa was nice even though the jets were broken in one spa. I asked for oceanfront and my entire view was blocked by the outside bar and that was disappointing due to I am not a drinker. It may be better in the summer months but I think they need a revamp on the staff!!!
3 nachten verbleven in maart 2024
Reactie van Shelly op 28 mrt 2024
Ample thanks so much for submitting a review about your stay. Reviews enable us to identify areas that need specific focus and improvement. My sincerest apologies for any issues with our staff. We can’t fix the past but you have our commitment to improve the way our staff serves every customer.

2/10 – Ontzettend slecht

Monica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room did not smell clean, in fact it smelled dirty. The rooms are quite outdated, the sofa chair was overlying used. The two chairs in the room are very dirty. The beds sheets did not seem like they were cleaned at all, we found dirty and hair (looked like pubic hair) on the comforters. I slept with my clothes on, didn’t seem too sanitary compared to previous places I have stayed at. (I took a video, but not sure how to upload it, or if it’s even possible to do so). The parking structure elevators are quite torn down as well. I will never be back nor, will I recommend this place to anyone despite it being right on the beach area.
1 nacht verbleven in maart 2024
Reactie van Shelly op 28 mrt 2024
Hello Monica, although your experience at our property was not as expected, we appreciate the time you have taken to inform us. Reviews enable us to identify areas that need specific focus and improvement. We appreciate the details shared as to why your stay was unsatisfactory. Please know that we are working to correct these downfalls.

6/10 – Redelijk

Tawana

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything
4 nachten verbleven in maart 2024
Reactie van Shelly op 27 mrt 2024
Thanks for the review.

10/10 – Uitstekend

KATHLEEN, Warrington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had ocean view room, able to watch sunrise.
1 nacht verbleven in maart 2024
Reactie van Shelly op 27 mrt 2024
Great Kathleen isn't the sunrise over the ocean just the best!!

10/10 – Uitstekend

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One stop shop for all your needs
1 nacht verbleven in maart 2024
Reactie van Shelly op 20 mrt 2024
We are thrilled that you enjoyed the amenities of the resort. Thanks for the review!!

10/10 – Uitstekend

Gaylord

1 nacht verbleven in maart 2024
Reactie van Shelly op 21 mrt 2024
Awesome and thanks!!

10/10 – Uitstekend

Dr. David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1532 nice clean room, flawless trip
3 nachten verbleven in maart 2024
Reactie van Shelly op 20 mrt 2024
Awesome and thanks so much for the review!!

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a great time at Ocean Annie's
3 nachten verbleven in maart 2024
Reactie van Shelly op 20 mrt 2024
Great Ben and thanks for letting us know!!

6/10 – Redelijk

Kenneth Dale

Reisde met partner
Our room really needs updating. It was not very clean, especially the floors. Like this property, it is just suffering from neglect.
2 nachten verbleven in maart 2024
Reactie van Shelly op 17 mrt 2024
Hi Kenny and thanks for taking the time to talk about your stay. I will look into the room number and inform housekeeping promptly. Please know that we are working to correct these downfalls and hope that you might consider us again when vacationing at the beach.

8/10 – Goed

Leslie

Reisde met partner
Positief: Voorzieningen
The fridge had rust and the mattress cover was stained. They couldn’t find my makeup bag I left. The music is nice to listen from the beach. The beach is really wide. There are lots of amenities
1 nacht verbleven in maart 2024
Reactie van Shelly op 17 mrt 2024
Hi Leslie and thanks for submitting a review. My apologies for the makeup bag not being found. Along with the notes of bed covering I have reported to housekeeping. Outside of those issues looks like you did enjoy the amenities of the resort and that is good to hear!

2/10 – Ontzettend slecht

Tanisha

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Shelly op 17 mrt 2024
Tanisha, sincerest apologies on behalf of our team.

10/10 – Uitstekend

Anthony

Positief: Voorzieningen
Very clean,well kept place to stay. Will definitely be staying there again.
8 nachten verbleven in maart 2024
Reactie van Shelly op 14 mrt 2024
That is awesome to hear Anthony and thanks for letting us know.