The unit itself was nicely decorated and comfortable. However, everything else about this stay was problematic. Free parking was included, but no one ever told us where the parking garage was. When we asked at the front desk of the property, the staff was exceptionally rude. They kept saying it was "right across the street" and looking at us like we were stupid for not seeing it -- it was a block away and behind two other buildings. The garage was poorly lit, and the elevator in the garage did not work the entire time we were there (a week).
The elevator at the property had a loose panel and lights falling off of it. There was a smell like poop or something rotting right outside our door the entire stay. The hallway was so narrow and the pictures poorly mounted, so two of them fell off the wall during our stay. The dishes in the cabinet were dirty - as if someone barely wiped them after use and then just put them away. One plate still had a "shadow" of grease and seasoning from chicken on it.
No housekeeping was offered during the stay, and we were told in emails repeatedly that we would be charged a fee if we did not clean the space, including taking out our own trash and putting all the linens in a bag. The water was also turned off for a huge portion of the day for a repair. So why were we staying at this property instead of a hotel, where none of that would have happened, regular housekeeping would have been offered, and we wouldn't have had to buy our own toilet paper?
