This property is horribly mismanaged and is in a deteriorated state. The deck around the pool is rotted. My sister fell through one of the boards. Management could care less and did nothing to compensate her. A lawsuit will follow. I learned she is not the first person to fall through the pool boards. You can’t get any towels in your room or by the pool, and there are frogs and rodents in the barres/rooms. The dining choices are limited and there is no entertainment. The only bright spot was the service staff - Joey and JJ are exceptional. Everything closes down at 9:00 pm. The beach bar and grill is non-operational and in a dirty, nasty, disgusting state. There are only four (4) pool chairs, most of which are missing slats and have dirty, torn, worn cushions. And, the hot tub is cold. The resort’s website is a misrepresentation of its state and conditions. The rooms are not as depicted. There are no room safes, telephones, or updates. There is no WiFi in the rooms. They do not spray the property and you get eaten by the bugs. I have photos of the horrid conditions. This property seems to be owned by a slumlord. There’s no medical care on site. We couldn’t even get a printed copy of our bill at checkout. We had to stand at the desk and have the staff worker scroll through every charge to verify. Expedia should remove this resort from its offerings.
