Exterieur

Beoordelingen van TownePlace Suites by Marriott Naples

3.5 out of 5
TownePlace Suites by Marriott Naples
5425 JULIET BLVD, Naples, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 372 van 496 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 496 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 496 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 496 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 496 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hospitality as always
1 nacht verbleven in april 2024
Reactie van Santiago op 12 mei 2024
Dear Courtney,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

Nadia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would suggest Better breakfast option
1 nacht verbleven in mei 2024
Reactie van Liz M. op 10 mei 2024
Thank you for your feedback we truly appreciate you taking the time to let us know how we are doing. On behalf of the Townplace Suites team we thank you for having stayed with us and hope to see you again soon.

8/10 – Goed

Yvette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great! The only thing I would change is place the TV across from the beds! Not on the wall with the door to the bathroom.
1 nacht verbleven in mei 2024
Reactie van Liz M. op 8 mei 2024
Thank you so much for your feedback. We truly appreciate it and will take it into consideration. On Behalf of the TownePlace Suites team we thank you for having stayed with us and hope to see you again soon.

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Tam op 4 mei 2024
Dear Ana, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

lyonel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
1 nacht verbleven in april 2024
Reactie van Santiago op 21 apr 2024
Dear Lyonel,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Tenisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and relaxing.
2 nachten verbleven in juli 2023
Reactie van Santiago op 18 apr 2024
Dear Tenisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

alexis

1 nacht verbleven in maart 2024
Reactie van Liz. M op 8 mei 2024
On behalf of the TownePlace Suites team we thank you for having stayed with us and thank you for taking the time to let us know how we are doing. It was a pleasure to have you and hope to see you again soon.

10/10 – Uitstekend

Pedro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is new and clean. The staff makes a great job!
1 nacht verbleven in april 2024
Reactie van Santiago op 15 apr 2024
Dear Pedro,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Martha, Miami Beach

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Santiago op 4 apr 2024
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

ROSARIO, Miami

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is conveniently located off I-75 and Immokalee. The area is safe, Vanderbilt Beach is 5 minutes away by car. There are several food choices nearby. The property is very well maintained. Rooms are comfortable.
1 nacht verbleven in maart 2024
Reactie van Santiago op 4 apr 2024
Dear Rosario,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

NAIVI, HIALEAH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice experience
1 nacht verbleven in maart 2024
Reactie van Santiago op 24 mrt 2024
Dear Naivi,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Meryl, Yonkers

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for our purposes. Unexpected visit to the area for a family funeral. Everything we needed for quick stay
2 nachten verbleven in maart 2024
Reactie van Santiago op 18 mrt 2024
Dear Meryl,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.You are always welcome to come back.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

4/10 – Matig

Fady

1 nacht verbleven in maart 2024
Reactie van Santiago op 6 apr 2024
Dear Fady,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Anthony R.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean, coffee in the morning and breakfast.
1 nacht verbleven in maart 2024
Reactie van Santiago op 15 mrt 2024
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago Donoso

10/10 – Uitstekend

FRANCES

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thoroughly cleaned and very pleasant staff
1 nacht verbleven in februari 2024
Reactie van Santiago op 23 feb 2024
Dear Frances,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Theodore

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Santiago op 12 feb 2024
Dear Theodore,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Gabriella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel 🏨
1 nacht verbleven in januari 2024
Reactie van Santiago op 3 feb 2024
Dear Gabriella,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

Brooke

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Santiago op 31 jan 2024
Dear Brooke,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Easy check in. Convenient. Good breakfast.
1 nacht verbleven in januari 2024
Reactie van Santiago op 27 jan 2024
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

2/10 – Ontzettend slecht

Kris

1 nacht verbleven in januari 2024
Reactie van Santiago op 20 jan 2024
Dear Kris,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the situation from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Goed

Julian

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
This hotel was ok. Positives were the friendliness of staff and convenience to the Collier soccer field which is why we stayed there. Negatives were the breakfast food which was average at best even for free continental breakfasts at these types of hotels, the cleanliness of the room (hair on one of our fresh towels, dirty floor), and room needed updating (mirror edges were black from water underneath it). Overall though if we had a soccer event again at Collier, we'd stayed there again for same price and for the convenience of getting to restaurants and amenities like Walmart which is across the street and proximity to CVS, etc. which we needed to get some items.
2 nachten verbleven in januari 2024
Reactie van Santiago op 15 jan 2024
Dear Julian,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Lisa

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
11 nachten verbleven in december 2023
Reactie van Santiago op 15 jan 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Leigh

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Santiago op 15 jan 2024
Dear Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

Serdar, Boeblingen

1 nacht verbleven in december 2023
Reactie van Santiago op 15 jan 2024
Dear Serdar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

Serdar, Boeblingen

1 nacht verbleven in december 2023
Reactie van Santiago op 15 jan 2024
Dear Serdar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

LOIS L

1 nacht verbleven in december 2023
Reactie van Santiago op 23 dec 2023
Dear Lois,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

MARCIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Tam op 14 dec 2023
Thank you for taking the time to give us a 5-star rating. We sincerely appreciate the great review and hope that you choose our hotel on your next visit.

10/10 – Uitstekend

James

10 nachten verbleven in december 2023
Reactie van Santiago op 12 dec 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Santiago op 12 dec 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Goed

Vivian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
LOCATION
1 nacht verbleven in december 2023
Reactie van Tam op 14 dec 2023
Dear Vivian, On behalf of the hotel I would like to thank you for taking the time to share your experience with us. I do apologize that your stay was not up to your expectations. We hope that you do choose us for your next visit and let us exceed your expectations.

10/10 – Uitstekend

Pola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great stay
2 nachten verbleven in november 2023
Reactie van Santiago op 26 nov 2023
Dear Pola,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van Santiago op 26 nov 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel, perfect location for dining & shopping!
1 nacht verbleven in november 2023
Reactie van Santiago op 26 nov 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Goed

carlton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
room was clean staff was very friendly really close to stores easy convenient free parking free breakfast was good nice variety pool was very nice clean nice sitting area always empty
1 nacht verbleven in oktober 2023
Reactie van Santiago op 1 nov 2023
Dear Value Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with the property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff and a really nice breakfast including real eggs, waffles, oatmeal with toppings, juice and coffee.
2 nachten verbleven in oktober 2023
Reactie van Santiago op 26 nov 2023
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Tamer

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Santiago op 26 nov 2023
Dear Tamer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

DOUGLAS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Santiago op 26 nov 2023
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Uitstekend

Lian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Santiago op 26 nov 2023
Dear Lian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Redelijk

Christopher and Kelly

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, comfort kamer
The AC fan broke at 3am in the morning. Woke up to a very loud noise shaking the wall. Called the front desk and they said that they were at full capacity and couldn’t move me. I had to turn off the unit and deal with the heat until the morning. They did not refund me or give me a refund to a new room.
1 nacht verbleven in oktober 2023
Reactie van Tam op 14 dec 2023
Dear Kelly,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent future occurrences.We apologize that your stay was not to your liking.

8/10 – Goed

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay, especially breakfast.
4 nachten verbleven in oktober 2023
Reactie van Santiago op 26 nov 2023
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples

2/10 – Ontzettend slecht

Edward, Port Saint Lucie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The water to shower was cold, room odor was bad, and it was very dusty.
1 nacht verbleven in oktober 2023
Reactie van Tam op 14 dec 2023
Dear EdwardThank you for taking the time to share with us your experience during your stay. We apologize that your experience was not satisfactory. The information has been shared with the team to prevent further occurrences. We hope your next visit to Naples is a more enjoyable one.

10/10 – Uitstekend

Ray

Very friendly service
5 nachten verbleven in oktober 2023
Reactie van Grace op 19 okt 2023
Hello Ray!Our entire staff would like to thank you for taking the time to leave us a good review.We appreciate you and hope to see you back soon!

10/10 – Uitstekend

santos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location near highway. Close to shopping options. Staff was very nice and courteous.
1 nacht verbleven in oktober 2023
Reactie van Grace op 19 okt 2023
Hello Santos!We would like to share our appreciation for taking the time to review our property and share your positive comments.Please come back to stay with us again soon!

10/10 – Uitstekend

Jeannette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Grace op 19 okt 2023
Hello Jeannette!Thank you for reviewing our property.We appreciate you taking that time for us.Please come back and see us soon!

10/10 – Uitstekend

Sulye

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff and property
Reactie van Grace op 11 okt 2023
We would like to thank you for taking your time to review our property! We truly appreciate you and hope to welcome you back soon.

10/10 – Uitstekend

marvalyn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Grace op 11 okt 2023
Thank you for the great review of our hotel. We hope you come back and see us soon.

10/10 – Uitstekend

Felix

1 nacht verbleven in oktober 2023
Reactie van Grace op 6 okt 2023
Thank you for taking the time to review our hotel! We hope to see you again soon!

10/10 – Uitstekend

Liana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Grace op 6 okt 2023
Thank you so much for taking the time to review our hotel. Please come by and see us again soon!

6/10 – Redelijk

Dai

Reisde met familie
NOT A COMFORTABLE PLACE.
Not worth the price. The breakfast was just scrambled eggs with sweet waffles, serials and nothing good. Coffee was not good taste. Pool was not clean, dogs were running around like a dogs park. If you are allergic to pets, then this is not for you. Pets could pee pee or poo poo on the beds that you are sleep on. Finally, it’s not a comfortable place compared with others at the price range.
1 nacht verbleven in september 2023
Reactie van Grace op 6 okt 2023
We are so sorry that you didn't enjoy your time with us. We hope we get the change to make it up to you in the future.

10/10 – Uitstekend

Marina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell!
Rent och fint hotell, trevlig personal. Bra frukost.
3 nachten verbleven in september 2023
Reactie van Grace op 21 sep 2023
Thank you so much for reviewing our property. We truly hope to welcome you back soon.