Dear Eric, We apologize for any inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a priority, and we regret if we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping team to ensure improvements are made. Rest assured, we adhere to rigorous industry standards for cleanliness and pest control. However, your room will be professionally inspected as a precautionary measure. Additionally, we strictly enforce non-smoking policies in some regions of our property, and we appreciate you bringing this to our attention. Thank you for your feedback, and we hope to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management

Dear Hannah, Thank you for sharing your review. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of meeting your expectations. Your feedback is essential, and we will promptly address these concerns with our housekeeping team to ensure improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Chelsea, Thank you for choosing us and sharing detailed feedback about your recent stay. We're glad you found our location convenient. However, we're sorry the beds did not meet your expectations. Your comfort is important to us, and we appreciate your feedback. We'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to welcome you back for a better experience.Sincerely,Hotel Management

Dear Julie, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our spacious room, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Amy, Thank you for reviewing your recent stay with us. While we're pleased that you loved the hospitable service our front desk team provided, we apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness of your room and the situation with the stairs for your elderly parent. We are sorry that these issues compromised your plans with us and that you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our exceptionally well-maintained property. Also, thank you for mentioning what a great value we offer our guests. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Deborah, Thank you for your feedback. We deeply apologize for the inconvenience you encountered during your stay. The overbooking situation and delayed availability of your room were not reflective of our usual standards. We're working to prevent similar issues in the future. Regarding the billing concern, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you to reach out directly to Expedia. Your feedback is valuable, and we're committed to addressing these matters. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Kara, Please accept our sincere apologies for the disappointing experience. We are sorry for the issues you encountered upon arrival and for the concerns regarding your room. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We would be honored to have you stay with us again, as we are fully committed to redeeming your confidence in our hotel.Sincerely,Hotel Management

Dear Alina, Thank you for staying with us. We are glad that you liked most aspects of our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Renata, Thank you for sharing your candid review. We always aim to provide exceptional accommodation for our guests with our clean suites and impeccable service. Therefore, we genuinely regret your stay was anything other than satisfactory. We are sorry for the disappointment regarding the hot water and that you did not like our complimentary grab-and-go breakfast. Further, we apologize if we overlooked anything while preparing your suite and for the disturbance caused by some inconsiderate guests. While this does not change your experience, we are addressing your concerns with the appropriate teams to prevent future occurrences. Thanks again for the valuable feedback; we hope to have another opportunity to host you again and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Bradley, Thank you for sharing your generous comments, particularly about our location. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work. Thank you once more for your kind review. We look forward to your next visit.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Aditya, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. However, we are sorry for the inconvenience caused by the condition of the hotel. Your feedback is shared with the concerned individuals. We hope to have the pleasure of doing so again on your next visit to the city.Sincerely,Hotel Management

Dear Dan, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Rick, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry the constant chirping of the fire alarm inconvenienced you. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit.Sincerely,Hotel Management

Dear HYOUNGAH, We genuinely appreciate your feedback concerning your recent stay. We apologize for any dissatisfaction you encountered during your time with us. Ensuring every guest enjoys a memorable stay is our primary goal, and we are committed to enhancing our overall guest experience. Your valuable insights will be carefully considered as we continue striving for improvement. Your satisfaction remains our top priority, and we extend a warm invitation for you to return in the future, where we aim to exceed your expectations and provide a superior experience. Thank you for choosing us, and we look forward to the opportunity to serve you better.Sincerely,Hotel Management

Dear Dana, Thank you for choosing us. We are very disappointed that we did not meet all your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and our concerned team is already working to improve the areas mentioned. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Tabatha, thank you for being our guest. We apologize for the issues you experienced upon arrival. Your total satisfaction is always our top priority, and we should have shown this to you. Your comments are valuable, and we will use your feedback as a training tool to enhance our service level. Once again, we appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Meaghan, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with your overall stay. Providing an exceptional holiday to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Amy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Josh, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

Dear Guest, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Nyah, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Jan, thanks for posting a review so future travelers can read about your pleasant experience at Extended Stay America. It's so nice to know you enjoyed your home-like stay. We have noted your above-mentioned concern and will pass it to the appropriate individual. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

Dear Cheryl, thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest going forward. We hope to welcome you again soon. Sincerely, Hotel Management