Thank you for sharing your positive feedback about Extended Stay America - Nashville - Franklin - Cool Springs. We are glad to know our convenient location and the in-room amenities helped make your stay a memorable one. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager

Dear Nels, Thank you for choosing Extended Stay America. We're glad to hear that our property served its purpose for your stay. While we strive to maintain our facilities, we appreciate your understanding of the challenges posed by our property's condition. Your feedback is valuable to us, and we look forward to welcoming you back for another positive experience.Sincerely,Hotel Management

Dear Anne, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Patrick, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management

Dear Toe Wai, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing our hotel for your stay. We sincerely apologize for the issues that affected your experience during your stay. We never intend to disappoint our guests in any way, and we appreciate you taking the time to bring these concerns to our attention. Our top priority is to take care of our guests, and we will investigate these matters and take appropriate action to ensure that every guest has a wonderful experience at our hotel. We hope you will give us another chance to provide an excellent experience. Sincerely,Hotel Management

Dear Dana, Thank you for being our guest. It is glad that you were pleased with the exceptional service shown by one of our front desk team's associates. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in the room is another sad thing that should not have happened. Please let us discuss this with the housekeeping team and ensure this act is never repeated. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Martha Sue, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. We enjoyed serving you at Extended Stay America and hope to see you again soon. Sincerely,Hotel Management

Dear Tonya, Thank you for being our guest and sharing your candid review. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and upkeep, and we are sorry this was not your experience. Moreover, we regret your suite did not have the amenities you desired. We will discuss your concerns with the concerned teams to see what went wrong and ensure future guests are not similarly impacted. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear Lisa, Thank you for choosing Extended Stay America and for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Briana, Thank you for choosing us. Providing a smooth hotel experience is always our priority. We are sorry for the inconvenience caused to you in your bathroom. Your concern is shared with our housekeeping team and is addressed on a priority basis. Also, we regret the uncomfortable bed which affected your sleep; while we are sharing this with our management team to improve, please connect with our front desk team, who is there to help you to enhance your stay. Please consider this an isolated incident and return for another flawless stay at your favorite location.Sincerely,Hotel Management

Dear MURAD, Thank you for sharing your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Unfortunately, reservations made through a third-party booking site must be canceled by them. We appreciate your patience, and we hope we have the opportunity to make it up to you and your grandchildren on a future visit. Thank you again.Sincerely,Hotel Management

Dear TAMMY, Thank you for sharing your reviews. We regret the delay in getting the rooms to you on arrival. Also, sorry that you were not satisfied with the cleanliness and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will note your comments as we monitor our progress. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear Maria, Thank you for reviewing our stay. We apologize for the behavior our team showed you, and we will address this not be repeated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Doug, Thank you for your review. We aim to provide every guest with a relaxing, clean, and comfortable stay. Therefore, we apologize for the several issues you described. We are working to remedy these issues, so your visit will be perfect next time. Thank you for choosing us and taking the time to leave your review.Sincerely,Hotel Management

Dear Elizabeth, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Please know this is not usual for us, and we assure you we will look into the situation further and take measures to ensure this is not repeated. Thank you again.Sincerely,Hotel Management

Dear Jeffrey, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Chad, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.SincerelyHotel Management

Dear Seraiah, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Lauren, We appreciate you choosing to stay at Extended Stay America and writing such an excellent review. It's great to know you had a wonderful stay and are satisfied with the value of our hotel. We try every possible means to accommodate our guests and meet their expectations. So we are pleased to know we have achieved that. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

Dear Jessica, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your lovely comments. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

Dear Camila, Thank you for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Your feedback is shared with the concerned team for further improvement. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Thomas, We were sorry to know you felt overcharged for your stay. We offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, feel free to get in touch with our hotel directly. We also apologize for not living up to our commitment to clean, fresh accommodations. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear Mara, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Alicia, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Anthony, please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to read that our hotel and friendly staff worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way. Sincerely, Hotel Management

Kim, thank you for visiting Extended Stay America and sharing your feedback. We are glad to know that you enjoyed your stay and were impressed with our courteous staff. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management