Thank you for the comments Alisa. We are happy to see that you had a great stay.

Thank you for taking the time to review our hotel. We sure would like to know how we could earn 5 stars. Feel free to reach out to us to let us know.

Thank you for your comments on your recent stay. We are happy to know that you had excellent interactions with our team members.

It is great to see you enjoyed your time with us. We hope to see you on future visits to the area.

Thank you for recognizing our front desk team. We are fortunate to have such great customer representatives.

Thank you for the feedback Charles. We would love for you to sign up for a Marriott Bonvoy Rewards at no cost to you. One of the great perks is free internet. We hope to have the chance to sign you up next time.

Thank you for letting us know you had a great stay. We truly appreciate the feedback.

Thanks for taking the time to rate your stay. We are glad you had a good one.

Thank you Charlotte. We are happy to see you enjoyed your stay.

Thanks for the 5 star review! We appreciate it.

Thank you for your comments. We will look into this for future stays,

We are very happy to see that you had a great stay. We hope to see you again for future visits to the area.

Thank you for your review! We are happy to hear your stay was great. We hope you come back to see us next time you are in town.

Thank you for the constructive comments. We will definitely review these to see how we can continue to improve.

We are sorry to see that your stay was not great. If you would contact the hotel directly and give us more detail we would appreciate it. We will definitely use your information to improve.

We are happy to see that you enjoyed the hotel. I am sorry that breakfast is not included. We do offer a package that includes breakfast at a discounted price. The next time you stay, hopefully that will be a great option for you.

Thank you for taking the time to give us a great rating. We appreciate it and we are happy to see you had a great stay.

Thank you for letting us know about the issue you encountered with your bathroom. We will definitely look into it. We are pleased to know you enjoyed the rest of your stay.

We are very happy to know that you had a great and safe stay. We truly appreciate you taking the time to share your experience with others.

MelodyWe are so glad to hear that you had a great stay! We appreciate you taking the time to let us know. Hopefully we will see you in the future.

We are sorry to see you did not have a great stay. If you would like to share more detail, please reach out to the hotel directly. We would like to hear from you.

We do want to extend our apologies for the technical issues we experienced during your arrival period. We are happy to hear that our staff was friendly throughout.

Thank you for taking the time to give us such a great rating! We truly appreciate it.

TaniaThank you for the 10 out of 10 rating and we would definitely love to have you stay with us again.

BrittanyWe appreciate the time you took to give us a great rating!

We are glad you enjoyed your stay with us.

Thank you for your constructive comments. While it is disappointing to know that your stay was not perfect, it is helpful for us so we can continue to improve on our services and product. We hope that you will try us again in the future.

BenThank you for the comments. We hope yo make your next stay excellent!

CathyThank you for the 10! We appreciate that and we are very happy you had a great stay at the Franklin Marriott Cool Springs.

It looks like you had a great stay Terrica. Thank you for the score and we hope to see you again.

Thank you for the comments. We love to hear you enjoyed the Marriott Bed.

Thank you for the great rating. We are glad you enjoyed your stay.

PamelaWe are so glad you enjoyed your stay with us. We truly appreciate you rating us 10 out of 10! We hope to see you in the future.

Thank you for your comments. Can you please provide the room number you stayed in with us? We want to ensure that room does have hot water for future guests and your next stay with us.

Dear Hawbash, We are very disappointed to hear that you did not have an enjoyable stay. The experience you encountered is certainly not the norm for our hotel. We will definitely use your comments to better our service for future guests.

Chuck, thank you for the perfect 10! We are happy to see you had a great stay.

Thank you for the excellent rating and the great comments about our team at the Franklin Marriott Cool Springs. We appreciate it.

Grace We are happy you enjoyed the hotel. We look forward to seeing you for future visits to the area.

Thank you for bringing these items to our attention. It looks like you enjoyed the rest of your stay. We appreciate the 10 out of 10 rating.

Mike I am sorry that there were issues with the AC in your room during your stay. We have looked into the problem and have made the necessary fix for future guests. We hope that you will give us another try.

Angie, Thank you for the review. We are happy you had a good stay with us.

Thank you for staying with us Paige! We hope to see you again in the future.

Andrew, We are glad you had a great stay. Thanks for the wonderful review. Sounds like you might have gone to Tony's Eat and Drink just down the street from the hotel. It is a fun little spot. Thank you for letting us know about the USB chargers. We hope to see you again in the future.

Bobby, I am sorry that you did not get the room type that you requested. We do try to accommodate all requests but it appears we fell short in this case. Without having more information on your reservation, I am unable to look into this further. If you would like to reach out to the hotel directly, we would be happy to research why this happened.