Although the hotel is nice, the service was horrible. I drove from Birmingham, Alabama and had a reservation, and yes, I was early. Arrived 2:00, check-in at 4:00. Told me that all the early check-in rooms were taken by a large group and there were no rooms available for 'my category.' Can only guess they meant because I had booked through Hotels.com. Told them I had a meeting at 3:00, my first meeting as an advisory board member at Vanderbilt and could I take any room kind of room so I could freshen up and change clothes. They offered me the public restroom in the lobby. No politeness, no understanding, no anything, just smirky smiles. They were enjoying my discomfort. When I came back from my meeting at around 7:00, I checked in and immediately checked out and drove back to Birmingham. Will NEVER stay at this hotel again. Oh, and they charged me for the room!