Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 402 van 643 beoordelingen" "
10 - Uitstekend
402
Gastenscore: 8 - Goed. 152 van 643 beoordelingen" "
8 - Goed
152
Gastenscore: 6 - Redelijk. 55 van 643 beoordelingen" "
6 - Redelijk
55
Gastenscore: 4 - Matig. 17 van 643 beoordelingen" "
4 - Matig
17
Gastenscore: 2 - Ontzettend slecht. 17 van 643 beoordelingen" "
2 - Ontzettend slecht
17
9,2/10
Netheid
9,2/10
Personeel en service
8,6/10
Voorzieningen
9,0/10
Staat van de accommodatie en faciliteiten
8,8/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Clint
Reisde met partner
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay very clean and friendly staff
Clint
1 nacht verbleven in mei 2024
Reactie van Jay op 22 mei 2024
Thank you for your perfect rating and positive feedback! We are thrilled to hear that you had a great experience at our hotel. We will continue to strive for excellence and provide exceptional service to all our guests. We look forward to welcoming you back in the future. Thank you for choosing our hotel.
6/10 – Redelijk
Candice
19 mei 2024
Positief: Personeel en service
Candice
2 nachten verbleven in mei 2024
Reactie van Jay op 21 mei 2024
Thank you for your feedback on your comfortable and relaxing stay. We appreciate your comments and will work to address the humidity issue. We are glad you enjoyed the amenities and soft sheets. We look forward to welcoming you back soon.
6/10 – Redelijk
Angel
13 mei 2024
Positief: Netheid, personeel en service
Breakfast and staff morning was very nice
Angel
3 nachten verbleven in mei 2024
Reactie van J op 15 mei 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff provided exceptional service. We can't wait to open our restaurant and provide even more amenities for our guests. We hope to welcome you back soon!
8/10 – Goed
Angie
10 mei 2024
Angie
1 nacht verbleven in mei 2024
Reactie van Hiren op 14 mei 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
8/10 – Goed
Robert
Reisde met familie
6 mei 2024
Positief: Netheid, personeel en service en voorzieningen
Great location stayed here on the way to Florida and again on return trip, 1/2 way point from Michigan. Clean not over crowded.
Robert
1 nacht verbleven in april 2024
Reactie van Hiren op 14 mei 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Sherry
Reisde met familie
30 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet nights rest!
Sherry
1 nacht verbleven in april 2024
Reactie van Hiren op 30 apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Sun
Reisde met familie
20 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
Sun
1 nacht verbleven in april 2024
Reactie van Hiren op 30 apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Hamoodi
18 apr 2024
Hamoodi
1 nacht verbleven in april 2024
Reactie van Hiren op 14 mei 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Janet Lynn
18 apr 2024
Janet Lynn
1 nacht verbleven in april 2024
Reactie van Hiren op 14 mei 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Anthony
Reisde met partner
10 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Place was clean ,,,, back off the road,,,,although the carpet in the room had several stains good size in it, we have a small dog so I made sure I advised the desk clerk of these stains,,, that we didn’t make them.
Anthony
1 nacht verbleven in april 2024
Reactie van Hiren op 30 apr 2024
Thank you for your feedback. We apologize for the carpet stains in your room and will address this with our housekeeping team. We appreciate your understanding and hope you had an enjoyable stay overall. Thank you for choosing to stay with us.
6/10 – Redelijk
Amy
7 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Amy
Reactie van Hiren op 9 apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Allen, Pratt
4 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
Allen
4 nachten verbleven in maart 2024
Reactie van Hiren op 9 apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 – Redelijk
Cheslie
Reisde met partner
1 apr 2024
Positief: Personeel en service
Bathroom was not clean toilet handles was barely hanging on and their was hair in my wash clothes.
Cheslie
2 nachten verbleven in maart 2024
Reactie van Hiren Dayaramani op 1 apr 2024
Dear Guest,We apologize for the cleanliness issues you experienced in your room. We have addressed these concerns with our housekeeping team to ensure they are rectified. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 – Uitstekend
Emmily
Reisde met familie
30 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were insanely comfortable! Clean and the breakfast was great! The front desk team were very kind as well.
Emmily
1 nacht verbleven in maart 2024
Reactie van Hiren Dayaramani op 1 apr 2024
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you found the beds comfortable, the room clean, and enjoyed the breakfast. We appreciate your kind words about our front desk team. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.
10/10 – Uitstekend
Gary Brent
28 mrt 2024
Gary Brent
1 nacht verbleven in maart 2024
Reactie van Hiren op 30 apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
2/10 – Ontzettend slecht
Mergim
26 mrt 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mergim
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.
6/10 – Redelijk
Rebekah A.
Reisde met familie, Reisde met familie en kleine kinderen
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room smelt a bit moldy and the air conditioner was old and actually blowing moisture to stain the mattress with mold. The shower had low pressure and would randomly turn very low pressure with cold water. The staff and property were average, wouldn’t be back.
Rebekah A.
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
We apologize for the issues you faced during your stay. Your feedback is important to us, and we are working to address the concerns you raised. We hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.
10/10 – Uitstekend
james
26 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
james
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 – Uitstekend
Victoria
25 mrt 2024
Positief: Netheid, personeel en service
Victoria
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 – Uitstekend
Chantel
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stopped here for one night with our family of four plus our golden retriever. Very nice and comfortable. Would definitely stay here again.
Chantel
1 nacht verbleven in maart 2024
Reactie van Hiren op 26 mrt 2024
We are delighted to hear that you and your family, including your golden retriever, had a nice and comfortable stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!
10/10 – Uitstekend
Paul
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Paul
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 – Uitstekend
Judith
Reisde met partner
3 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and we were even able to check in a little early. The breakfast bar was excellent and worth the extra cost. Will definitely stay here the next time we are in the Franklin area.
Judith
1 nacht verbleven in maart 2024
Reactie van Hiren op 3 mrt 2024
We are delighted to hear that you had a positive experience during your stay with us! Our friendly staff is committed to providing excellent service, and we are glad that you were able to check in early. It's wonderful to hear that you enjoyed our breakfast bar and found it to be worth the extra cost. We look forward to welcoming you back the next time you are in the Franklin area. Thank you for choosing to stay with us!
10/10 – Uitstekend
Michael
2 mrt 2024
Michael
1 nacht verbleven in maart 2024
Reactie van Hiren op 27 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 – Uitstekend
Melissa
25 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
Melissa
1 nacht verbleven in februari 2024
Reactie van Hiren op 3 mrt 2024
We are delighted to hear that your stay was excellent! Thank you for choosing our property, and we hope to have the pleasure of hosting you again in the future. If you have any additional feedback or comments, please do not hesitate to let us know.
10/10 – Uitstekend
Julie
23 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
Julie
2 nachten verbleven in februari 2024
Reactie van Hiren op 3 mrt 2024
We are thrilled to hear that you had a great stay with us! Thank you for choosing our property, and we look forward to welcoming you back in the future. If you have any further feedback or comments, please feel free to share them with us.
6/10 – Redelijk
Sarah
Reisde met familie
20 feb 2024
Positief: Staat van de accommodatie en faciliteiten
Our room was only cleaned once and nothing was refilled. Front desk guy at night was confused as to why i was asking for toilet paper.
Sarah
4 nachten verbleven in februari 2024
Reactie van Hiren op 23 feb 2024
I apologize for the inconvenience you experienced during your stay at our hotel. It is unacceptable that your room was not cleaned to our standards and that amenities were not properly restocked. I will address this issue with our housekeeping staff to ensure that this does not happen again in the future. Additionally, I will speak with our front desk staff to ensure they are better informed about guest requests, such as the need for additional toilet paper. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Best Regards,Hiren Dayaramani
6/10 – Redelijk
William
Reisde met familie
18 feb 2024
Positief: Netheid, personeel en service
Comfortable room and bed. Ran out of hot water in the morning however. Staff was very friendly.
William
1 nacht verbleven in februari 2024
Reactie van Hiren op 23 feb 2024
Thank you for your feedback. We are glad to hear that you found the room and bed comfortable. We apologize for the inconvenience of running out of hot water in the morning. We are pleased that you found our staff to be friendly. We appreciate your comments and hope to have the opportunity to improve your experience in the future
10/10 – Uitstekend
Sam
17 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sam
1 nacht verbleven in februari 2024
Reactie van Hiren op 23 feb 2024
Thank you for your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the room and bed comfortable. We apologize for any inconvenience caused by running out of hot water in the morning and appreciate your understanding. Our staff takes pride in providing friendly and exceptional service, and we are thrilled that you had a positive experience. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel.
8/10 – Goed
William
Reisde met familie
15 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel and staff were great but I was surprised that the rooms didn't have any USB plugs anywhere. Also be carful with the water temperature you can get a serious burn from the hot water if you don't adjust carefully.
William
1 nacht verbleven in februari 2024
Reactie van Hiren op 23 feb 2024
Thank you for your feedback. We will address the lack of USB plugs in the rooms and review our water temperature settings for safety. We appreciate your comments and hope to welcome you back in the future.
10/10 – Uitstekend
Katy
Reisde met partner
13 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first room was not clean but they promptly moved us to a new room which was clean and nice
Katy
1 nacht verbleven in februari 2024
Reactie van Hiren op 13 feb 2024
Thank you for bringing this to our attention. I'm glad to hear that our staff promptly addressed the issue and provided you with a clean and comfortable room. We appreciate your understanding and hope to welcome you back for a more positive experience in the future.
6/10 – Redelijk
Kirk
Zakenreiziger
12 feb 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Clean
The room was clean, bed was clean and comfortable. But repairs in the room were poor. Wall repair was not finished, well and there was not a shower curtain for the tub.
Kirk
1 nacht verbleven in februari 2024
Reactie van Hiren op 13 feb 2024
Thank you for your feedback. I apologize for the issues with the repairs in your room. I will address this with our maintenance team to ensure that such oversights are rectified. We appreciate you bringing this to our attention.
4/10 – Matig
Rachel
Reisde met een groep, Reisde met familie
12 feb 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Worst hotel experience I've ever had. The lady who checked us in had no idea what to do, and then we were not given breakfast vouchers and the staff called us out publicly when we weren't aware/told to pay for breakfast, and we were embarrassed in front of everyone. So we went to get vouchers, only to be asked to pay more for an already awful hotel. It was so embarrassing for the staff to blame their incompetence on us. There was nothing that said the breakfast wasn't complimentary, and the lady who checked us in mentioned nothing about it. We had to find out by being called out in a very public way by the staff, it was mortifying. The bathrooms were also not necessarily great. The building was also hard to find, we drove past multiple times before we finally saw it hidden away. I was torn between this hotel and another when I was trying to find a place to stay for the weekend, and I greatly regret not just going with the other option. Won't be making that mistake again!
Rachel
2 nachten verbleven in februari 2024
Reactie van Hiren op 13 feb 2024
I apologize for the negative experience you had during your stay. It's clear that we fell short in several areas, and I deeply regret the inconvenience and embarrassment you encountered. I will address these issues with our staff to ensure that such situations do not occur in the future. Thank you for bringing these concerns to my attention.
10/10 – Uitstekend
Greg
Zakenreiziger
10 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Greg
3 nachten verbleven in januari 2024
Reactie van hiren op 11 feb 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 – Uitstekend
Geverifieerde reiziger
Zakenreiziger
9 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in februari 2024
Reactie van Hiren op 11 feb 2024
Thank you for your amazing 10-star review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 – Uitstekend
Tara
8 feb 2024
Tara
1 nacht verbleven in februari 2024
Reactie van Hiren op 11 feb 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 – Uitstekend
joe
3 feb 2024
joe
1 nacht verbleven in februari 2024
Reactie van Hiren op 27 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
6/10 – Redelijk
Mary
3 feb 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Mary
1 nacht verbleven in februari 2024
Reactie van Hiren op 7 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
8/10 – Goed
Paul
31 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paul
1 nacht verbleven in januari 2024
Reactie van Hiren op 2 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Kenneth
28 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kenneth
1 nacht verbleven in januari 2024
Reactie van Hiren op 2 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 – Redelijk
Ahmad
21 jan 2024
Ahmad
1 nacht verbleven in januari 2024
Reactie van Hiren op 11 feb 2024
Dear Ahmad,We appreciate you taking the time to provide us with your feedback. Your comments are valuable to us, and we will use them to enhance our services. We look forward to the opportunity to host you again for an improved experience.Warm regards, Holiday Inn Franklin Cool Springs
8/10 – Goed
Suga
20 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Suga
2 nachten verbleven in januari 2024
Reactie van Hiren op 2 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
James
Reisde met familie
16 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solid hotel
Great spacious and clean hotel
James
2 nachten verbleven in januari 2024
Reactie van Hiren op 2 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
John
15 jan 2024
John
1 nacht verbleven in januari 2024
Reactie van Hiren op 7 feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 – Uitstekend
Sonya
Zakenreiziger
8 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is very clean, and the manager runs it very well.
Sonya
2 nachten verbleven in januari 2024
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
8/10 – Goed
Randall
24 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My only issue was water temperature. No hot water in the sink tap when I arrived. Shower temperature the next morning varied from too cool to too hot for no apparent reason.
Randall
1 nacht verbleven in december 2023
Reactie van Victor op 9 jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
8/10 – Goed
Brady
23 dec 2023
Positief: Netheid, personeel en service
Brady
1 nacht verbleven in december 2023
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 – Uitstekend
Cheryl
22 dec 2023
Cheryl
1 nacht verbleven in december 2023
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 – Uitstekend
Diane M
Reisde met familie
4 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Diane M
1 nacht verbleven in december 2023
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 – Uitstekend
Debra
3 dec 2023
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Debra
1 nacht verbleven in november 2023
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 – Uitstekend
Evelia
3 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
Evelia
2 nachten verbleven in september 2023
Reactie van Victor op 9 jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com