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Beoordelingen van MainStay Suites Brentwood-Nashville

2.5 out of 5
MainStay Suites Brentwood-Nashville
107 Brentwood Blvd, Brentwood, TN

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 216 van 674 beoordelingen" "
Gastenscore: 8 - Goed. 234 van 674 beoordelingen" "
Gastenscore: 6 - Redelijk. 118 van 674 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 674 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 674 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
rustige buurt - al bij al niet ver van Nashville - ietwat ouder qua inrichting, maar wel een ruime kamer met sofabed en complete keukenhoek - degelijk ontbijt
2 nachten verbleven in juli 2018

6/10 – Redelijk

Gabriel

Negatief: Netheid, personeel en service
The room was run down and needed a lot of repairs. Dresser drawers were broken, the shower curtain rod had been repositioned and holes were not patched. The tub was sinking in the center it appears that the floor under the tub was damaged and has sagged. Possible water damage. It was dangerous to stand since the floor was unstable creating an unsafe environment. The curtains had stains and the room smelled. The kitchen towels smelled as if they were used and were pretty gross.
3 nachten verbleven in april 2024

6/10 – Redelijk

Heidi, Mastic Beach

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great! Property poorly maintained: inside and outside.
2 nachten verbleven in april 2024

6/10 – Redelijk

ALANNA

Positief: Personeel en service
The room was good and staff was friendly
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Myra

2 nachten verbleven in maart 2024

8/10 – Goed

Marisa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great spot to lay our heads from a day of traveling. Stayed on 2 separate occasions and both times it was good.
1 nacht verbleven in maart 2024

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The man at the front desk was very nice. We stayed on the 2nd floor and you could smell pot that was the biggest complaint
1 nacht verbleven in maart 2024

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It went above and beyond
3 nachten verbleven in maart 2024

8/10 – Goed

Adam

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024

8/10 – Goed

Anita

Reisde met familie
Positief: Netheid, personeel en service
The property could use a twenty first century renovation!!! It was clean, but the property inside & outside needs a deep clean.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

HARENDRA

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and sober accommodation. Very courtacious staff and always ready to help with natural smile.
2 nachten verbleven in maart 2024

8/10 – Goed

Martyn

Positief: Personeel en service, voorzieningen
Nice staff. Easy quick checkin. Things could be kept up better from the elevator into the room. Not horrible.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Gary

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Mold came off in chunks in the bath tub. Window missing caulk and mold was present and cold air came in. Hvac had air leek below it. Fixtures need painted. Room needs a really good deep cleaning. Upgrading would help.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay in Brentwood
1 nacht verbleven in maart 2024

4/10 – Matig

JIMMY

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property needs maintenance, the ceilings of the room, and the bathroom, where, dated and breaking apart, in the hallways you can smell the people that live there, long-term, and the food that they cook, for it is extremely pungent. Upon trying to communicate early in the morning, the staff was sleeping in the office, where the sign that read will be back shortly. The floors were notably, dirty, and the smell on the hallways was not pleasant. Definitely will not stay here again or recommend this location.
2 nachten verbleven in februari 2024

4/10 – Matig

Marisela

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Location great. Rooms outdated, dishes not properly washed, mole under the bathroom sink and water spilling out to floor. Couch ripped. Front desk girl, probably owner relative, since it looked like family was living there, seemed like she didn’t care. Halls smell like Indian spices from everyday cooking.
4 nachten verbleven in februari 2024

4/10 – Matig

Zamir

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found mold inside the bathtub.
1 nacht verbleven in januari 2024

4/10 – Matig

Robert, Hunlock Creek

Zakenreiziger, Reisde met huisdieren
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is very unkept. There was police activity all weekend long onsite. The back of the property was littered with garbage up to and including used syringes and condoms. NEVER AGAIN!
5 nachten verbleven in februari 2024

4/10 – Matig

Sara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was close to where we are going but wish the room was a bit cleaner and also no hot breakfast and juice machine was out of order. Coffee was terrible. Overall not what I was excepting
1 nacht verbleven in februari 2024

8/10 – Goed

Marisa

3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Janet

Reisde met familie
Negatief: Netheid, personeel en service
No hot water for a morning shower. The limited breakfast of coffee and juice was expected but neither machine worked.There was a young woman at the front desk who spoke very limited english so i had a hard time checking in. The worst part was that there was a young woman walking the halls back and forth and everytime i left my room she was there
1 nacht verbleven in januari 2024

6/10 – Redelijk

Adilson

Positief: Personeel en service
Its not too bad for 1 night or 2. You can hear people from the rooms next door. No breakfast, freek parking, free cofee, restaurants nearby.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Rachael

1 nacht verbleven in december 2023
Reactie van DP op 21 dec 2023
Thank you for taking time and responding , We really appreciate it.

8/10 – Goed

Gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van DP op 21 dec 2023
Thank you for taking time and responding , We really appreciate it.

6/10 – Redelijk

PHILIP

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Change the furniture it’s old
1 nacht verbleven in november 2023
Reactie van DP op 5 dec 2023
Thank you for taking time and responding , We really appreciate it.

10/10 – Uitstekend

Roxanne

4 nachten verbleven in november 2023
Reactie van DP op 21 dec 2023
Thank you for taking time and responding , We really appreciate it.

4/10 – Matig

Corrine

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not the best!
The hotel was decent however not for the area. Brentwood is a high class area and this hotel felt like we were staying at a motel six. The tv didn’t work and the hotel worker said well I will just move you instead of trying to fix it. We could also not check in early and was greeted like we were asking for something that was forbidden.
3 nachten verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

8/10 – Goed

Derek

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for taking time and responding , We really appreciate it.

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazingly clean and the staff is amazing!!!
1 nacht verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for taking time and responding , We really appreciate it.

10/10 – Uitstekend

Shivan

Reisde met partner
Polite, clean
1 nacht verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for taking time and responding , We really appreciate it.

4/10 – Matig

ANGEL L

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I’m not sure the last time the Expedia team has seen this property, but it horrible for the price they charge. Every thing about the place is dirty. It has an old musty smell to the room. The couch in the room hadn’t been cleaned in ages. The cabinetry and other fixtures are ancient. We called the front desk for fresh towels only to be instructed to bring our old towels down and pick up new towels from the laundry area. The only favorable report is the staff was pretty nice. And thankfully we didn’t see any roaches.
3 nachten verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

4/10 – Matig

Chris

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointing.
Room Needs a lot of updates. Had no water pressure for about 10 minutes during the stay. Great location. At checkout, the guy at the desk didn’t say hello, ask how the stay went, or have any interaction. Won’t stay there again.
4 nachten verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for your resposse , We do apologize for the inconvenience you had wtih your stay .

2/10 – Ontzettend slecht

Esteban

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rude and incompetent staff, cant even shower due to no water
2 nachten verbleven in november 2023
Reactie van DP op 29 nov 2023
Thank you for your resposse, We do apologize for the inconvenience you had wtih your stay .

2/10 – Ontzettend slecht

Anthony

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel needs updating immediately.
1 nacht verbleven in november 2023
Reactie van Victor op 1 dec 2023
Thank you for the response !

10/10 – Uitstekend

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It’s a was great two day stay
2 nachten verbleven in oktober 2023
Reactie van DP op 29 nov 2023
Thank you for taking time and responding , We really appreciate it.

8/10 – Goed

Beth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice safe place to stay for overnight. No breakfast but they do have coffee.
1 nacht verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for your candid response !

4/10 – Matig

Barbara

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We used to regularly stay at this motel for the Nashville flea markets in the fall. It had been about 5 years since we were able to attend, and the changes were drastic. We will not be back.
2 nachten verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay.

4/10 – Matig

Andrew

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poor service, needs a refresh
Waited for seven minutes at checkin while staff finished a personal phone call without acknowledging me at all. Room and hotel were dingy and run down. Toilet had fecal matter from prior occupant still in water. Neighboring room blared Reggaeton music at 9pm. Bed was comfortable, location was proximate to my work needs.
3 nachten verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Fusion Conference
One front desk employee was very friendly, I think herv name is Laura. No one else seemed friendly. The stir fry pan, in the room, was dirty.
4 nachten verbleven in oktober 2023
Reactie van DP op 29 nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback . sorry for the inconvenience.

4/10 – Matig

Elizabeth

1 nacht verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for the response !

6/10 – Redelijk

Mary, VENICE

Positief: Personeel en service
2 nachten verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for your response !

4/10 – Matig

David

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty
1 nacht verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for the review , We do apologize for the inconvenience you had with your stay .

2/10 – Ontzettend slecht

Eleonora

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The place had clean bedsheets and towels but there was an awful moldy smell.
1 nacht verbleven in oktober 2023
Reactie van Victor op 1 dec 2023
Thank you for the review , We do apolgize for the inconvenience you had with your stay , We have taken corrective measure to address the issue .

6/10 – Redelijk

Kyle

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Good pace to stay for one night. All the front desk employees were nice and helpful. The hotel needs a major upgrade. The bathroom smelt like smoke. No breakfast.
1 nacht verbleven in oktober 2023
Reactie van DP op 29 nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback .

10/10 – Uitstekend

Lewis

Reisde met familie
Negatief: Voorzieningen
Very old facility. Carpet, bedding, furniture appeared to be way beyond their normal service life.
1 nacht verbleven in oktober 2023
Reactie van DP op 29 nov 2023
Thank you for staying at Mainstay. We really appreciate you feedback .

6/10 – Redelijk

Katrina, Lexington

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Overall the property was ok, but the rooms were not cleaned to my standards. I did find a bandaid on the floor upon entering and some change as well, hinting that the room was not vacuumed properly. The last night we stayed the fire alarm started chirping loudly as if it needed a battery change on the middle of the night. Thank goodness I travel with ear plugs. I informed the staff on the way out and they apologized and assured me that it would be taken care of ASAP. Location was great and price was affordable on a budget. Only a 10 minute LYFT ride at 25 dollars to Music Row downtown. There was a great little asian restaurant (Teriyaki Bistro) across the street in a business center FYI.
2 nachten verbleven in oktober 2023
Reactie van DP op 29 nov 2023
Thank you for taking time and responding , We really appreciate it. Sorry, for inconvenience.

4/10 – Matig

Keith

1 nacht verbleven in september 2023
Reactie van Victor op 1 dec 2023
Thank you for the response !

10/10 – Uitstekend

Jack

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only 15 minutes from downtown Nashville and half Price loved it
1 nacht verbleven in september 2023
Reactie van Victor op 5 okt 2023
Thank you for your response .

6/10 – Redelijk

Jeff

Need some updates , and since my last stay it’s went down in over all quality.
2 nachten verbleven in september 2023
Reactie van Victor op 5 okt 2023
Thank you for your candid response .