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Beoordelingen van Residence Inn by Marriott Franklin Cool Springs

3 out of 5
Residence Inn by Marriott Franklin Cool Springs
2009 Meridian Blvd, Franklin, TN

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 342 van 435 beoordelingen" "
Gastenscore: 8 - Goed. 67 van 435 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 435 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 435 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 435 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Fredericka

Positief: Netheid
G
2 nachten verbleven in april 2024

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent choice for families. Lots of dining and close by. Basketball court and pool were perfect for the kids.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Mersudin, Franklin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location.
9 nachten verbleven in april 2024

10/10 – Uitstekend

Jamie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff at the property is amazing!
5 nachten verbleven in april 2024

10/10 – Uitstekend

Lynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Leilani

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Hae-Kang

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023

10/10 – Uitstekend

M.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.
6 nachten verbleven in oktober 2023
Reactie van ASquires op 2 nov 2023
Thank you for your feedback regarding our hotel. I hope you come again soon!!

10/10 – Uitstekend

Cynthia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Service!!
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
3 nachten verbleven in september 2023
Reactie van Dori op 18 sep 2023
Thank you for your feedback. We are so glad you enjoyed your stay. Please come and visit again.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.
2 nachten verbleven in september 2023
Reactie van Dori op 18 sep 2023
Thank you for your feedback regarding our hotel. I hope you come again soon!!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Dori op 18 sep 2023
Thank you for taking the time to fill out a survey regarding our hotel. It looks like you enjoyed your stay. Come again real soon.

2/10 – Ontzettend slecht

Melissa

3 nachten verbleven in juli 2023
Reactie van Dori op 27 aug 2023
Thank you for taking the time to fill out our survey. I am sad to see that you did not have a great time while staying with us. Hope you can come again and see that we are an awesome hotel.

10/10 – Uitstekend

SHANNON, Fort Worth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
Reactie van Dori op 15 aug 2023
Thank you for taking the time to complete a survey about your stay. Glad to hear you had a great time. Hope to see you again soon.

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wait staff friendly, polite, accommodating. Comfortable bed. Convenient location to activities.
6 nachten verbleven in juli 2023
Reactie van Dori op 20 jul 2023
Thank your for your wonderful review. Thank you for staying with us.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Dori op 26 jun 2023
Thank you for taking the time to respond to our survey. Hope to see you again soon.

10/10 – Uitstekend

Raul, Bloomington

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff at reception desk
1 nacht verbleven in mei 2023
Reactie van Dori op 26 mei 2023
Thank you for the kind words. HOpe you stay with us again.

2/10 – Ontzettend slecht

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van D op 7 apr 2023
Thank you for choosing to stay with us. Hope to see you again when your travels bring you back to the franklin area.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.
2 nachten verbleven in februari 2023
Reactie van Dori op 3 mrt 2023
Thank you for taking the time to give your honest feedback on our hotel. I am delighted that you enjoyed your stay. Please come visit again.

10/10 – Uitstekend

Donna

1 nacht verbleven in februari 2023
Reactie van Dori op 18 mrt 2023
Thank you for taking the time to give your honest feedback on our Hotel. Glad you enjoyed your stay and come see us again!!!

10/10 – Uitstekend

Liansheng

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are really happy about this hotel. The room is very clean and has everything we need. We will come back again next time.
1 nacht verbleven in december 2022
Reactie van Dori op 1 jan 2023
Thank you for taking the time to respond with a survey. We look forward to seeing you again when your travels bring you back to the Franklin area.

8/10 – Goed

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean. Indoor pool was an added plu.
5 nachten verbleven in oktober 2022
Reactie van Dori op 20 okt 2022
Thank you for taking the time to respond to your survey. Have a great day

10/10 – Uitstekend

Joy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
That we were given a room that pets had been in
5 nachten verbleven in oktober 2022
Reactie van Dori op 20 okt 2022
So sorry about your experience.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2022
Reactie van Dori op 17 okt 2022
Thank you for taking the time to provide feedback about your stay.

10/10 – Uitstekend

CINDY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The outside of the hotel is dated but the inside is updated and very nice. The front desk staff was great! Be sure to walk to Tony's to catch a game, have a drink, and eat.
1 nacht verbleven in oktober 2022
Reactie van Dori op 9 okt 2022
Thank you for giving us a great review. We are so glad you enjoyed your stay.

2/10 – Ontzettend slecht

Betsy

1 nacht verbleven in oktober 2022
Reactie van Dori op 9 okt 2022
I sincerely apologize about your stay with us.

10/10 – Uitstekend

Alina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2022

10/10 – Uitstekend

Lorali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the kitchen option. I’m on a special food plan and could fix my own meals. Mattress on the hideabed was not comfortable according to my 18 yr old granddaughter maybe update the mattress or have a foam mattress option available. The breakfast was ok. The only things I could have were the eggs and lite and fit yogurt. Only fruit option was bananas. I brought my own anyway just in case. Also just plain water no fruit infusion. Staff was amazing and friendly. Greeted everyone and made sure we had what we needed.
2 nachten verbleven in september 2022
Reactie van Dori op 10 sep 2022
Thank you for staying at the Residence Inn during your visit to the Franklin area. We are so glad that you enjoyed your stay and look forward to seeing you again.

4/10 – Matig

shandol

Positief: Netheid
Negatief: Comfort kamer
2 nachten verbleven in september 2022
Reactie van Dori op 10 sep 2022
I am so sorry to see that you did not enjoy your stay as much as we would have liked you to. Please come see us again when your travels bring you to the Franklin Area.

10/10 – Uitstekend

MARCIA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great space
This hotel was a great place to inhabit with all the comforts of home.
1 nacht verbleven in juli 2022
Reactie van SR op 21 jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 – Uitstekend

Vikas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect in my 3 days of stay in the hotel. My children has enjoyed the swimming pool a lot.
3 nachten verbleven in juli 2022
Reactie van SR op 21 jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 – Uitstekend

Alexandra

Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in mei 2022
Reactie van SR op 6 jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 – Uitstekend

Tobey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van SR op 6 jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 – Goed

JENNIFER

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool and Work out room as well as two courtyards
5 nachten verbleven in mei 2022
Reactie van SR op 6 jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 – Goed

Vickie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van SR op 6 jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Stacy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van SR op 6 jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great
great
1 nacht verbleven in mei 2022
Reactie van SR op 13 mei 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great. Huge rooms.
1 nacht verbleven in april 2022
Reactie van SR op 3 mei 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Emily, Murfreesboro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay here! The room was amazing, breakfast was good, and we were close enough to everything that we mostly walked!
2 nachten verbleven in maart 2022
Reactie van SR op 3 mei 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don’t use hot tub !
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
1 nacht verbleven in april 2022
Reactie van SR op 18 apr 2022
Thank you for your feedback. I apologize for inconvenience while you were with us. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2022
Reactie van SR op 18 apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A Ruby in the Rough
The Bed was firm and the couch was comfortable. Great place and Super family front desk.was on 1 st floor . No noises heard throughout the night.
1 nacht verbleven in april 2022
Reactie van SR op 18 apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Shane

2 nachten verbleven in maart 2022
Reactie van SR op 11 apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice small kitchen in room. Great safe & quiet location.
5 nachten verbleven in maart 2022
Reactie van SR op 5 apr 2022
Thank you for staying with us. Come back and see us again!

10/10 – Uitstekend

Ariel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was so clean the breakfast was awesome!! 5 star review
1 nacht verbleven in april 2022
Reactie van SR op 4 apr 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

8/10 – Goed

hollie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was very good.
1 nacht verbleven in april 2022
Reactie van SR op 4 apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Ann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022
Reactie van SR op 1 apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend getaway
We had a great weekend get away. The accommodations were just what we needed. Clean. With a place to relax & comfortable bed.
2 nachten verbleven in maart 2022

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Clean
1 nacht verbleven in februari 2022
Reactie van SR op 22 feb 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!