Thank you.

Mr. Pride, we are terribly sorry for this challenge that occurred during your visit with us. We know this accident should have happened and know that it impacted your stay. We have adjusted off all valet charges and assisted with covering additional costs associated with third party rides to your meetings and appointments. Again we are very sorry and hope that we helped make this situation right for you. We truly appreciate your business.

Thank you. We enjoyed having you with us.

Thank you for joining us in historic downtown Franklin.

Thank you, Claudia, for your note. We apologize that our team was not accommodating in regard to Wi-Fi and recommendations. This is not a common comment regarding our team. We have a variety of great local options and our guest Wi-Fi is complimentary. Again, apologize for the less than perfect visit with us.

Thank you!

Glad you enjoyed. Come back soon! We have candles of our scent - vanilla bourbon!

Thank you! Glad you enjoyed your visit with us Ryan.

Boom! We love it Derek. Thank you.

Thank you for weathering the storm with us.

Thank you.

Thank you.

Thank you.

Thank you for the 5 star review! We are so glad to hear you enjoyed your stay. We hope to see you again if your travels bring you back to Franklin.

Thank you for the great review! We are so glad that you enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Franklin.

Thank you.

We are very sorry to hear that we did not provide a clean and comfortable stay for you on your trip to Franklin this month. We will certainly follow up with our Housekeeping team to make sure all rooms are serviced daily and that the public spaces are kept clean and in working order. We appreciate you letting us know about your experience so that we can work to correct it moving forward. We hope that you will consider returning to The Harpeth so that we can provide you a wonderful stay.

Thank you

Thank you Lisa

Thank you Aireen. Glad you enjoyed the area. Our apologies for the noisy room. Was it anything particular that we can correct? We certainly want to ensure our guests have a comfortable stay and any added noise from other guests or other noise, we want to address. Thank you,

Thank you! Hope to see you again soon.

Thank you Annie. We really appreciate your kinds words. See you again soon.

Thank you. Glad to see you enjoyed your visit. We hope to see you again soon.

Thank you! Glad you enjoyed your visit with us. We hope to see you back again soon.

Thank you Cathryn! See you on your next trip to Franklin!

Thank you. Glad you have a great time with us. We love hearing those words “l’ll be back”!

Thank you Janette.

Thank you Brittany!

Thank you Lindsay.

Thank you Richard!

Thank you

Maryann,Thank you for staying with us. We truly appreciate it. We take great pride in our work and our integrity. Our team turns in a variety of left behind ranging from clothing to expensive jewelry. I am truly sorry that these items have not been located. We have reviewed with our team members and neither saw the bag of clothes. We have also checked with our laundry vendor to see if they have been mistakenly sent out with our laundry; however, they did not locate anything either. If you could share what the actual items were, we could potentially assist in getting these replaced. Sincerely,

Thank you! Glad you enjoyed your visit David.

Hi David, thank you for your review. I apologize that your stay was just average. Was there anything particular that contributed to your experience?

Thank you!

Thank you!! Glad you enjoyed our team and your visit.

Thank you, Bethany, for the amazing 5 star review! We hope to see you on your next trip to Franklin.

Thank you. Glad to hear you enjoyed Dan.

Awesome. Glad you enjoyed your time with us.

Thank you for staying and we are so glad to hear Kate took great care of you.

Hi there, our deepest apologies for not having your room ready upon arrival. Our standard checkin time id 4pm but always make every effort to accommodate any early arrivals I apologize but we are unable to identify your reservation on this information. If you can provide your full name we can better assist with helping make this right for you. We greatly appreciate your business and business. We want to ensure we hep accommodate any future requests. Sincerely,

Thank you.

Thank you for staying!

Thank you!

Thank you, Andrew. We appreciate you staying with us. Yes we have valet parking that is associated with the hotel. We unfortunately do not own/operate the garage adjacent to the hotel. There is a self-parking option which unfortunately would be paid directly at the garage gate. We hope to see you again soon.

Thank you Denise!

Thank you for being our guest!

Thank you Cara. We will check this out. Doesn't sound like a normal comment regarding our beds. Typically, guests want to know where they can purchase them. Something appears to not be aligned with the frame. We will get that corrected today. Thank you again for staying with us!

Thank you!

Thank you!