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Beoordelingen van WoodSpring Suites Lebanon

2.5 out of 5
WoodSpring Suites Lebanon
205 S Eastgate Ct, Lebanon, TN

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 75 van 474 beoordelingen" "
Gastenscore: 8 - Goed. 102 van 474 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 474 beoordelingen" "
Gastenscore: 4 - Matig. 79 van 474 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 130 van 474 beoordelingen" "

6,6/10

Netheid

6,4/10

Personeel en service

5,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Anne

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building was refurbished with old cabinets and appliances. The front desk clerk was sleeping and offensive in her bothered attitude. Mad because we woke her up. The toilet and six were 2 feet off the ground.
1 nacht verbleven in april 2024
Reactie van CS op 29 apr 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

4/10 – Matig

Michelle

Negatief: Voorzieningen
Upon entering my room after checkin I found the housekeeper sitting in the room watching tv. Then after he left I couldn’t get the tv to work. I had to run to the store and thought I would tell the front desk when I returned but it was closed at 5 pm. I called several times that evening and no one answered. When I checked out at 7 am the front desk was still closed. Also the room wasn’t as clean as it should be. There were fake eyelashes left on the night stand, hair hanging from the microwave and it looks like the vents haven’t been cleaned in months
1 nacht verbleven in april 2024
Reactie van CS op 29 apr 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

2/10 – Ontzettend slecht

Zachary

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van CS op 29 apr 2024
Thank You for your feedback.

8/10 – Goed

Prentice

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van CS op 12 apr 2024
Thank You for your feedback.

10/10 – Uitstekend

Dorel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van CS op 1 apr 2024
Thank You for your feedback.

2/10 – Ontzettend slecht

Greig

Zakenreiziger
Poor service and bathroom light and TV not working. TERRIBLE!!!!!!!
1 nacht verbleven in maart 2024
Reactie van CS op 18 mrt 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

6/10 – Redelijk

Jessica

Positief: Personeel en service
Negatief: Voorzieningen
The property wasn't as good as you would assume by the branding/advertising. For the price think it might be a bit better. This particular one has a deposit they don't disclose on the site so thrown back by that $150 little high. The shower didn't spray very good but other than those things it is average at best.
1 nacht verbleven in maart 2024
Reactie van CS op 18 mrt 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

2/10 – Ontzettend slecht

Krysten

2 nachten verbleven in januari 2024
Reactie van CS op 23 jan 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Eva

Zakenreiziger
Negatief: Voorzieningen
3 nachten verbleven in december 2023
Reactie van CS op 8 jan 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Ronald

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posting this to save future stayers. The bed is like a pull out bed off the wall. Dirty. Toilets way too low, just had knees done and could barely get up, I’ve never had a toilet so low to the ground. Bug shells on the ground, no pressure when water turned on then continued with a loud noise coming out of the wall. Overall a really bad experience, had to checkout and get a new hotel the very next morning. Wouldn’t recommend.
3 nachten verbleven in december 2023
Reactie van CS op 27 dec 2023
Thank you for your review. We are sorry to hear that you were not satisfied with your stay. We strive to provide the best accommodations possible, and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

8/10 – Goed

Lisa

Positief: Personeel en service, comfort kamer
Mediocre Hotel-Outer areas not kept up.
The interior of the hotel was clean and no bad smells. The furnishings were cheap but comfortable. The exterior was disgusting . There was trash and broken glass everywhere. I stayed here because it was dog friendly but had to go offsite to walk my dogs. There was also a strange path cut into the woods behind the property. While is was coming into the building a large man came up from the path. I went back to my car until he left.
Garbage and glass everywhere.
Path cut in the woods behind hotel. A man came out of the woods when I tried to get into the hotel.
5 nachten verbleven in oktober 2023
Reactie van CS op 16 okt 2023
Thank you for your review. We apologize for any inconvenience you may have experienced. We strive to provide our customers with the best experience possible and we apologize for not meeting your expectations in this case. We value your feedback and would like to make it right. Please reach out to us directly so we can discuss ways to resolve the issue. Thank you for your understanding.

2/10 – Ontzettend slecht

Stacie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van CS op 12 okt 2023
Thank You for your feedback.

8/10 – Goed

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van CS op 6 okt 2023
Thank You for your feedback.

2/10 – Ontzettend slecht

Chad

Negatief: Staat van de accommodatie en faciliteiten
150 dollars deposit which will take 3 to 5 business days to get back, bathroom had no shower curtain
1 nacht verbleven in oktober 2023
Reactie van CS op 6 okt 2023
Thank you for your review. We apologize for the inconvenience caused due to the delayed refund process. Please be assured that we are taking necessary steps to address this issue. As for the shower curtain, we have taken the initiative to install it as soon as possible for the comfort of our guests. We value your opinion and appreciate your understanding.

4/10 – Matig

DONNA

Negatief: Netheid
1 nacht verbleven in september 2023
Reactie van CS op 20 sep 2023
Thank You for your feedback.

2/10 – Ontzettend slecht

Brunilda

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
the property was right off the highway, but there is no night staff to check in, thankfully i checked in early. The entrance at night was filled w drunks, druggies and undesirables. thankfully the entrance was locked and you needed a card to get in. The hotel itself was fairly clean but we didn't feel comfortable at all and checked out the next morning and we did get our money back for the rest of the days. maybe for a single man driving for business and needs a quick place to stay it might be OK but not for us.
Reactie van CS op 20 sep 2023
Thank you for your review. We understand your concerns and apologize for the experience that you had. We strive to make sure that all of our guests feel safe and comfortable while staying with us. We take your review seriously and will use it to evaluate our policies and procedures. Again, thank you for your feedback, and we appreciate your business.

8/10 – Goed

Nichole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a bad place to stay.
The only issue that i had was the fact that they charge almost double the room rate for a security deposit which i think is a little excessive.
1 nacht verbleven in september 2023
Reactie van CS op 11 sep 2023
Thank You for your feedback, its greatly appreciated.

4/10 – Matig

Tiffany

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was in shock that the check in desk closed at 7:30pm like it’s 1980 again but we didn’t have a wash tv remote but was able to get someone to get us one she was amazing asked for extra pillows but didn’t get any so only get one pillow if there is two of you I have to be at a 45• angle and there was black mole in the shower area when told check out of this they acted like that they don’t care also there was non coffee pot dishes or nothing but have a small kitchen area also there was dirty wash rags in dresser drawers and string smelling weed that is not legal in this area
2 nachten verbleven in september 2023
Reactie van CS op 5 sep 2023
Thank you for taking the time to share your experience and for bringing this to our attention. We are truly sorry that your stay with us was not up to par. Your feedback is extremely important to us as we strive to offer excellent customer service. Rest assured that we are taking all necessary steps to address the issues you have mentioned. We would love to have you back so that we could have another opportunity to provide you with a satisfactory experience.

6/10 – Redelijk

Cynthia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The rooms were very unclean. Lots of mold. Does have a full kitchen but no utensils. No coffee.
1 nacht verbleven in juli 2023
Reactie van CS op 21 jul 2023
Thank you for leaving your feedback. We apologize for the state of the room; we take our guests' comfort seriously.

6/10 – Redelijk

Berenice

Positief: Personeel en service
1 nacht verbleven in juni 2023
Reactie van CS op 7 jul 2023
Thank You for your feedback.

8/10 – Goed

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good place to stay at.
5 nachten verbleven in juni 2023
Reactie van CS op 3 jul 2023
Thank you for your feedback.

2/10 – Ontzettend slecht

Chaydora

Reisde met partner
Negatief: Personeel en service
All the staff except Rebecca (the manager) were pleasant and helpful. She rubbed me the wrong way when I asked about towels to Kerry and Floyd. She butted her way into our conversation and was very rude and unaccommodating. The washers and dryers did not work how they should have. I wasted so much time dealing with the washer and dryer machines due to the washers not accepting credit cards. The hotel did not have any quarters to accommodate their guests. Kerry was very helpful considering the situation and supplied me with some. As I was at the dryer inserting coins it kept rejecting them as Kerry was helping me, in that instance the manager Rebecca barged in with what seemed to be a personal problem, one that should not have been directed at me being I am a guest of the property. She said Kerry COME out to the reception as if I was oblivious and not a paying customer who needed help. I asked her if she was the manager because I really could not tell. I told her about my problem, and she did not respond as a “manager” should, by saying to me I can check out if I am not satisfied. My clothes are not dry at this point, and I am pissed right now! She says,Call the number. Another guest was in the laundry room, he told me that she is a B* very rude, and always saying that to guests. I’m in my last quarter and the machine stole my money, so I went back to the reception area and waited in line, two guests who were checking in told me that she was rude on the phone to them. I would.
3 nachten verbleven in juni 2023
Reactie van CS op 29 jun 2023
Thank you for taking the time to share your experience at our hotel. We apologize that it was not up to our standards. Our team strives to provide our guests with quality service and unfortunately that was not delivered to you on this occasion. Thank you for your feedback.

2/10 – Ontzettend slecht

Justin

Reisde met familie
Negatief: Personeel en service
There were no staff working. I tried to check in but there were no after hours workers (approx. 7pm). Several customers were calling the after hours number, leaving messages with no response. After 30 minutes of no service we left and found a different hotel. I fully expect to be refunded. We would love to have stayed there but they made it impossible to get the room we reserved.
1 nacht verbleven in juni 2023
Reactie van CS op 20 jun 2023
Dear Customer, we are sorry for the inconvenience caused during your check-in. We will use this feedback to ensure that this situation does not occur for future guests.

4/10 – Matig

Jim

Reisde met partner
On your reservations it did not say you charged $150 deposit. No ice. Shower made some very loud noise
1 nacht verbleven in juni 2023
Reactie van CS op 19 jun 2023
Hello and thank you for your review. We apologize if you experienced noise from the shower. We have addressed the noise and made sure that it does not reoccur. Thank you for bringing this to our attention.

4/10 – Matig

Charles

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
VERY BAD STAY!
I booked a room through hotels.com for my 2 sisters to stay in town while I was recovering from heart surgery. The first room (#213) had black mold growing around the A/C unit, so they were moved to #220. There was none of the amenities (coffe pot, pots and pans, silverware) that were advertised to be in the room. A coffee pot was finally brought to the room. The fridge made an ungodly noise, so they unplugged it and it was replaced the next day. Most of the time, my sisters were with me, only returning to the room to sleep. When they checked out, there a $150 deposit on the bill that they said I would get back in 3-5 days. After 4 business days, I had not seen a credit on my card and went and talked to the girl working the desk, who was very curt. I got a receipt and did not look at it closely until after I got home. There was a $3.61 debit from my refund for "phone- long distance" calls. Having cell phones, my sisters had no reason to use the hotel phone for long distance calls. I went back and talked to the same girl, Rebecca, who was downright rude this time (there are previous comments from guest about her rudeness). She said there were three calls made from that room. The ONLY three calls made on the room phone was to call the front desk to get moved from the moldy first room, have someone come look at the noisy fridge, and to get a coffee pot that should have been in there to start with. NOT A WAY TO DO BUSINESS! I will be having a conversation with corporate.
7 nachten verbleven in mei 2023
Reactie van CS op 12 jun 2023
Thank you for your review. We apologize for the experience you had at our hotel. We take our customer's satisfaction seriously and will review our procedures to identify areas for improvement.

4/10 – Matig

Daniel

Negatief: Netheid
Staff when checking in was friendly. They require a $150.00 deposit in case the room is smoked in or trashed. They did refund it after 7days. Room was filthy. Feet were black after walking from shower to side of bed. Sinks hadn’t been cleaned. Sheets and towels were clean.
2 nachten verbleven in mei 2023
Reactie van CS op 8 jun 2023
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced during your visit. Cleanliness is a top priority at our hotel.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Office closes at 4 on Saturday and took 40 minutes
Could not check in until after 3 pm on Saturday. Arrived at 4:30. Office closed at 4. Had to call an offsite person and 30 minutes later a grumpy associate arrived and never spoke. Took 10 more minutes to get checked in. Also, had to give Id and he made a copy of it. I asked Rebecca the manager to give it back to me at check out and she rudely said she wouldn’t. Credit card information and Id now on file for any one to take. I travel often and have never had driver’s license photo copied.
1 nacht verbleven in mei 2023
Reactie van CS op 23 mei 2023
I apologize that your check-in process did not go as expected. We take the security of our guests’ information very seriously and had to make a copy of your ID for this process. We would never share this information with a third party and will ensure it is securely stored.

2/10 – Ontzettend slecht

Milot

Zakenreiziger
Negatief: Personeel en service, voorzieningen
I do not know because they don’t even check me in after arrived at 2 :30 am while I spoke to the manager before arriving to the place no one there I stayed in my care for the rest of the time and when I spoke to manager He told me he canceled my reservation with out telling why
7 nachten verbleven in mei 2023
Reactie van CS op 19 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

KC

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
I’m not that picky either…
There was a lingering stale smoke smell - former smoker so I know it well, I had to go buy Lysol spray to spray everywhere! One small pillow and handle on refrigerator was really dirty. I used ear plugs and the freeway was so noisy, I’d suggest double pane windows on that side at least.
2 nachten verbleven in mei 2023
Reactie van CS op 16 mei 2023
Thank you so much for your detailed and honest feedback. We are truly sorry that what you experienced did not meet your expectations. We regret to hear that the property had a lingering smoke smell despite not being a smoking unit. We will look into this more closely and make sure we are doing all we can to prevent any odors in the future. Additionally, we will pass your comments on the pillow and fridge handle to our housekeeping team.

4/10 – Matig

Keith

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in mei 2023
Reactie van TB op 15 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Redelijk

Warren

1 nacht verbleven in mei 2023
Reactie van CS op 30 mei 2023
Thanks for your feedback.

10/10 – Uitstekend

Iona

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Clean and Quiet! Very good environment’
7 nachten verbleven in april 2023
Reactie van TB op 1 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

2/10 – Ontzettend slecht

Barbara

Reisde met partner
Negatief: Voorzieningen
Kitchenette with no cooking utensils, ran out of toilet paper, night person not at desk and not answering phone at check in. No coffee or anything in room or front desk.
1 nacht verbleven in april 2023
Reactie van TB op 1 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Jamie

1 nacht verbleven in april 2023
Reactie van tb op 1 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

James

1 nacht verbleven in maart 2023
Reactie van TB op 1 apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Stephen

1 nacht verbleven in maart 2023
Reactie van TB op 14 apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

6/10 – Redelijk

Tifani

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The place smelled like weed right off the bat. There was no towels in my room. No dishes. No phone. I waited a solid 20 mins for someone to even show up to check me in.
1 nacht verbleven in maart 2023
Reactie van TB op 21 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Heather

1 nacht verbleven in maart 2023
Reactie van TB op 17 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van TB op 13 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

8/10 – Goed

Trina

1 nacht verbleven in maart 2023
Reactie van Tb op 11 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

4/10 – Matig

Joan

1 nacht verbleven in februari 2023
Reactie van TB op 16 feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Mayleen

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I had never stayed in one, and I thought it was an average hotel and in the end I realized that it is one of those hotels where homeless people stay for weeks and you find people of all kinds around you. And there is too much noise at dawn, people can be heard walking and slamming doors to go outside to smoke, very unpleasant.
3 nachten verbleven in januari 2023
Reactie van TB op 23 jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

thomas, lebanon

Reactie van TB op 9 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Rachel

Reactie van TB op 9 mrt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 – Ontzettend slecht

Laura

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a DIVE
Horrible. No one in office. Heater broke had to swich rooms. Sink cracked. Dirty. Cold floors. People smoking pot in hall. No amenities. WILL NEVER GO BACK
1 nacht verbleven in januari 2023
Reactie van tb op 12 jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 – Matig

Peggy

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was sooooo disappointed I never stay at an extended stay and wasnt sure what to expect but the room I had to purchase sheets for the bed the mattress cover was filthy it soned in Tennessee while I was there and the heater in my room wasnt working im from the Bahamas so imagine how cold I was after four days of complaining to front desk and nothing happened I had to use the stkve to keep warm , they never clean my room I had to purchase mop and broom to clean I will never stay at that hotel ever again the hotel was full of undesirable tentant in sorry choose this because of your description you need to have someone sceret shop because they are not up to your standards.
Reactie van TB op 5 jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Redelijk

Wendell, Smyrna

2/10 – Ontzettend slecht

Trey

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was terrible !!
7 nachten verbleven in december 2022
Reactie van TB op 12 dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Josh

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No rest here. Choose a different place
What you actually get at this place vs. what Hotels.com tells you you are getting are two different things. This is a place where people who are down and out are just trying to get by. Zombies, meth addicts, poor and desperate, etc etc. People live here and stand out front complaining and smoking and screaming at staff. The staff are doing their best with a lot of unnecessary rules. For example. I had to provide my debit card which was not just used as a hold, but they ran it and charged my card and DID NOT return money to my bank account for 5 business days. I was absolutely screwed because I needed that money to live. THIS CHARGE WAS IN ADDITION TO THE HOTELS.COM fee. I had to keep resetting my key because it wouldn’t work. The hallways smell like whatever everyone is cooking in their room. I was nauseous. The elevator didn’t work as it should. Again. The staff was cool with what they had to work with. But they are depressed and going through the motions because this place is just sad.
1 nacht verbleven in december 2022
Reactie van TB op 5 jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Redelijk

fidelis

Zakenreiziger, Reisde met familie
Nice location for a stay.
7 nachten verbleven in november 2022
Reactie van TB op 23 nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.