4/10 – Matig
Timothy
Reisde met familie
8 aug 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The positives of this location: parking was adequate. It was very easy and convenient location to go to the beach and it was also close to Walmart and McDonalds and plenty of other dining options. The hotel could easily sleep 4, possibly 5.
The biggest problem is that the location was advertised for accommodating 5 people; however, there were only 2 towels and only bedding for 2 twin beds. The sleeper couch was very dirty and did not have bedding.
When we checked in we immediately let the property managers know that we only had two towels and bedding for 2 and they said they would help us out as soon as possible. Later that evening they told us that housekeeping had already left for the evening and they would have to bring the items the next day. So we went to Walmart and bought two blankets. The next day when we got back from the beach, they had still not brought towels or blankets. When I called, they said they were unable to help with towels or blankets. I was very disappointed. The staff was basically like, "Sorry, there is nothing that we can do." If I am able to go to Walmart and buy blankets, then the property managers should have taken ownership and bought blankets and towels regardless of whether housekeeping was gone for the day.
Also, the kitchen did not have forks or spoons or knives or other kitchenware (it had one small sauce pan, one strainer, 4 plates, one bowl, 2 cups, and a cutting board).
Timothy
2 nachten verbleven in juli 2025