Staff was incredibly helpful and friendly. They helped me with all kinds of things, from making reservations to loaning me an adaptor. The hotel itself is nice and up-to-date, very clean and well managed. Breakfast is excellent so include that in your reservation. The buffet dinners are based on how many guests so sometimes you might have to take taxi to Goreme, which is about 10 minutes away. Or you can go to restaurant on the roof. You can also go to mall connected to hotel but it's mostly fast food. Also recommend getting a massage at the spa. Fantastic experience. Whichever massage you get, make sure to end it with the 10-minute scrub and foam in the hamam.