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Beoordelingen van Comfort Suites New Bern near Cherry Point

2.5 out of 5
Comfort Suites New Bern near Cherry Point
1006 Old Cherry Point Rd, New Bern, NC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 330 van 840 beoordelingen" "
Gastenscore: 8 - Goed. 273 van 840 beoordelingen" "
Gastenscore: 6 - Redelijk. 113 van 840 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 840 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 840 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Doug

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice accessible accommodation
1 nacht verbleven in april 2024

8/10 – Goed

Eric

Zakenreiziger
Positief: Personeel en service
No direct access to hotel off highway. Have to go up and around to get into it.
1 nacht verbleven in mei 2024

8/10 – Goed

Kathryn

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Disrespectful staff on check in.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Nell

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only good thing about this hotel was the people behind the desk. We were notified that there was no elevator available and I requested a first floor accommodation. We arrive late late in the evening and they had put us on the fourth floor stating that first come first serve. I was not happy. Then the room was dirty, there were roaches, and when you turn the shower on, it made all kinds of noise. We left the next morning. I will never go back there again. I will pay for the night we stayed, but I request a return of my money for the following days that I thought I was gonna stay.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Chad

The tub wouldn’t drain when you tried to shower. They closed breakfast an hour early and the excuse was there isn’t enough people. We weren’t able to get breakfast as advertised because of this. Unbelievable
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dennis, Cicero

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lady at the desk was very nice to my 7 year old and family. The room was very clean and remodeled. Granite countertop in the bathroom and very nice linen. We were in town to pick up a new Jeep at Riverside Jeep down the road. We would definitely stay again.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

philip, idaho falls

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They tried to put us in a 3rd floor room with no elevator. The arthritis is flaring and no way. The desk staff offered a full refund and cancellation. I canceled, but no evidence of refund
1 nacht verbleven in april 2024

8/10 – Goed

Torryian

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only issue was the elevator was out and we were on the 3rd floor. There was also always food droppings in the stair well. It also sucked the pool was closed, but other than that loved the hotel. Even with contraction going on out front, it wasn't bad!
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Wendy

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Richard, Newport

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
After checking in I was informed that the elevator did not work. My wife & I both have mobility issues so climbing the stairs to the 2nd floor was quite a battle. The pool was out of order & the guest laundry was also out of order. I will never stay at a Comfort Inn again. I mean NEVER!!!
2 nachten verbleven in april 2024

4/10 – Matig

Shante'

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This hotel needs to be renovated, in room the rugs were stained, the door was getting into the room was broke. The elevator was having technical problems. They offered free breakfast but there was no free breakfast. Thank God I only stayed one night.
1 nacht verbleven in april 2024

8/10 – Goed

Cindy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The staff was really helpful and nice. The breakfast was really good and well prepared.
4 nachten verbleven in april 2024

8/10 – Goed

Frederick

Zakenreiziger
Smiling staff
2 nachten verbleven in april 2024

10/10 – Uitstekend

Keaton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

6/10 – Redelijk

Thom

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Not knowing the area we picked the hotel on price and photos. Average in every way. Hotel is currently behind some big road construction. If I were doing it again I would pick somewhere closer to the downtown area.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Still has a "new" feel and look. Spacious rooms and very clean. Definitely an excellent choice
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Rowena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near airport
3 nachten verbleven in maart 2024

8/10 – Goed

Wendy, Nottingham

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Indoor pool was freezing cold. Our room key didn’t work on 2 different occasions requiring us to return from 4th floor room to lobby via the stairs since the elevator was so slow. But the room and property were very clean, very comfortable bed and mostly friendly staff!
2 nachten verbleven in maart 2024

6/10 – Redelijk

Todd

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not very clean, the elevator did not work the second day, and we had to carry bags up 3 flights of stairs, and the worst was the at our convention in the city, apparently everyone was trying to leave the hotel about the same time and we had NO HOT WATER the last morning, it was no fun to take a cold shower in preparation for a day long conference.....poor....
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Sammy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a issue with first room but staff working was quick to fix it
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Elaine

1 nacht verbleven in maart 2024

4/10 – Matig

James

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The toilet had pubic hair on the underside of the seat and one of the comforters had a very large stain. The room door would not lock when leaving. Will not stay at the hotel ever again.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tashala

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Lars

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff…!
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasantly unexpected interior.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Deandre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a reasonable rate and clean.
1 nacht verbleven in februari 2024

4/10 – Matig

James, Oak Ridge

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Staff was okay, but bathroom was haphazardly wiped down with streaks on countertop and chrome fixtures
1 nacht verbleven in januari 2024

10/10 – Uitstekend

John

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in
We had to wait about 20 minutes at the front desk to check in. There was nobody working the desk, she had left to make an airport shuttle run. Staff levels need attention.
1 nacht verbleven in januari 2024

8/10 – Goed

Abel

1 nacht verbleven in januari 2024

4/10 – Matig

Anne

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Talaya Petteway ~ Front Desk Supervisor op 14 jan 2024
Dear Anne,Thank you for reviewing your stay.

6/10 – Redelijk

Juanita

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice building, but checked in first room was musty and behind toilet was rusted on floor from water leak, no sink stopper (very tasteless, room carpeting has large red spots. Went down stairs to switch rooms to room 204 and that room was not musty but smelled sour, metal pieces on sink were missing and no sink stopper. They had no more rooms so I was switched back to the better room 312. They apologized, but that’s no excuse for the property being this poor kept. I always book here when needed, bit that was the last stay ever. You have to do better.
1 nacht verbleven in januari 2024
Reactie van Talaya Petteway ~ Front Desk Supervisor op 14 jan 2024
Dear Juanita,Thank you for reviewing your stay. I apologize for the issues you experienced. Upon informng the staff of your disatisfaction with the two rooms, we offered to cancel your reservation free of charge. You declined our offer and decided to stay. I do hope in the future in the future you find a property that suits your needs.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great breakfast but wifi was poor
6 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 14 jan 2024
Dear Thomas,Thank you for reviewng your stay.

10/10 – Uitstekend

W Clarke

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Courteous efficient staff. Super breakfast.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice one night stay
We arrived a little early so we waited about 10 minutes. The housekeeper was still in our room when we arrived. The room was clean, no problems there. The fridge worked (freezer section too) but the coffee maker was in the bathroom. Didn't really care for that. Was able to get bedding for the sofa bed and had plenty of towels. The shower worked well and was pretty spacious. Was disappointed with breakfast as the term "hot deluxe breakfast" was used, amd it was continental at best. They have a waffle maker, but nothing else besides cereal, oatmeal, nutrigrain bars, and fruit.
1 nacht verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 14 jan 2024
Dear Kimberly,Thank you for the positive review.

6/10 – Redelijk

Joanne

Reisde met familie
Positief: Personeel en service
Our last morning when i went to the bathroom and turned on the light...guess what ran under the sink..the only one i saw on our 4 night stay...the bathroom was the worse as the outlets didnt even work..so no night light in there. On a good note..it had a sofa and not just a chair. Staff was very nice and a good breakfast.
4 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Joanna,Thank you for reviewing your stay.

2/10 – Ontzettend slecht

Allen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Allen,Thank you for reviewing your stay.

10/10 – Uitstekend

QINGCHUAN, Wilmington

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Qingchuan,Thank you for the positive review.

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Cheryl,Thank you for the positive review.

10/10 – Uitstekend

Amy

9 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 14 jan 2024
Dear Amy,Thank you for the positive review.

6/10 – Redelijk

RHONDA L

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Rhonda L,Thank you for reviewing your stay.

4/10 – Matig

Linda and Glenn

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We found 2 dead roaches as soon as we entered the room. Then the next morning, my husband found a small live one in the bathroom. The next day my husband saw another live one in our room. It’s a nice hotel with a friendly staff, but that issue should have been solved way before now because of prior complaints. We’ll stay somewhere else even though that hotel is convenient to my mom who lives nearby.
2 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Linda and Glenn,Thank you for reviewing your stay. I apologize for the issues your experienced. I will be sharing your review with our maintenance and housekeeping staff to ensure future guests have a more enjoyable stay.

10/10 – Uitstekend

India

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay and great value!
The location was great in proximity to New Bern and all the shopping and restaurant venues. The actual location itself doesn’t have a great view and is surrounded by construction right now but that did not deter us. The neighborhood felt safe. The hotel itself was well kept and inviting. Our room was two queen beds with a clinch bed and was spacious enough. The breakfast was good with many hot and cold options. The staff was kind and very accommodating. It was also a good value when comparing to other properties. If I had any suggestions it would be to offer some type of padding for the couch bed mattress as that was a little rough.
2 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear India,Thank you for the positive review. I am glad you enjoyed your time spend at our property.

6/10 – Redelijk

David

Negatief: Netheid, personeel en service
3 nachten verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear David,Thank you for revewing your stay.

4/10 – Matig

David

Reisde met familie
Negatief: Netheid
We had two rooms and the bathrooms did not look like they have been cleaned well. The facility was nice but was not well maintained.
1 nacht verbleven in december 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear David,Thak you for reviewing your stay. I apologize for the issues you experienced. I will be passing your comments along to our maintenance and housekeeping department to improve the quality of stay for future guests.

4/10 – Matig

Alberta Y

3 nachten verbleven in november 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Alberta Y,Thank you for sharing your experience while staying at our property.

8/10 – Goed

Shirley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Shirley,Thank you for reviewing your stay.

4/10 – Matig

dawn

Reisde met partner
Positief: Personeel en service
Carpet needs to be cleaned asap. Internet not reliable. Our phones had to be constantly checked if we were on WiFi. Shower is terrible, not enough water pressure. Breakfast was good.
3 nachten verbleven in november 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Dawn,Thank you for reviewing your stay. I apologize for the issues you experienced during your time at our property.

8/10 – Goed

Thomas A Cale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in november 2023
Reactie van Talaya Petteway ~ Front Desk Supervisor op 3 jan 2024
Dear Mr.Cale,Thank you for the positive review.