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Beoordelingen van Candlewood Suites New Iberia, an IHG Hotel

2.5 out of 5
Candlewood Suites New Iberia, an IHG Hotel
2600 Highway 14, New Iberia, LA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 111 van 234 beoordelingen" "
Gastenscore: 8 - Goed. 72 van 234 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 234 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 234 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 234 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

shoulanda

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

pat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well worth a stay.
Friendly front desk, clean room and morning coffee. Minor maintenance up keep would have given 5 stars but none of the maintenance affected our stay. Would stay again.
1 nacht verbleven in februari 2024

8/10 – Goed

Porche'

Hailey was a really great front desk clerk ! Great customer service & very friendly
1 nacht verbleven in januari 2024
Reactie van Kelli L General Manager op 31 jan 2024
Porche',Thank you so much for your great review. We adore Hailey as well. We look forward to seeing you in the future should your travels bring you back to the area.

10/10 – Uitstekend

Jose

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extra nice property.
1 nacht verbleven in januari 2024
Reactie van Kelli L General Manager op 18 jan 2024
Thank you Jose for telling us about your experience. We look forward to welcoming you in the future should your travels bring you back to the area.

8/10 – Goed

Edmee

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Nice
Was in town over night, safe place, not new, was comfortable, dog was very pleased. We did have a mold issue in first room given, we moved accross hall to smaller room.
1 nacht verbleven in december 2023
Reactie van Kelli L General Manager op 28 dec 2023
Edmee,Thank you for letting us know how your stay was. We look forward to seeing you again.

6/10 – Redelijk

Gary

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in december 2023

10/10 – Uitstekend

Joe

1 nacht verbleven in november 2023
Reactie van Kelli L General Manager op 30 nov 2023
Thank you so much for your great rating. We look forward to seeing you again.

2/10 – Ontzettend slecht

Rebecca

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Ray

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was grubby with toothpick on the carpet. They gave us another room but it was still very old and worn out. The entire Hotel seemed very dirty and unsanitary. We booked the last minute so we couldn't get our money back however we still chose to leave and booked another hotel down the road. Do yourself a favor and pass this hotel up. It is definitely not the rating that shows in Expedia
1 nacht verbleven in oktober 2023

4/10 – Matig

Gregory

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We will not stay here again. In town for my aunts funeral. The room was dirty, no towels, water stains on the wall and it stunk. We arrived late or we would have definitely stayed elsewhere. Do not recommend.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Kelli L General Manager op 2 okt 2023
Thank you for your great score.

2/10 – Ontzettend slecht

Brandi

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unhealthy and Disgusting
Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.
1 nacht verbleven in september 2023

10/10 – Uitstekend

ALTON

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
WORKOUT EQUIPMENT NEED TO BE UPDATED AND FIXED.
2 nachten verbleven in juli 2023
Reactie van Kelli L General Manager op 8 aug 2023
We are in the process of setting up for a renovation. We look forward to seeing you after the project is complete to see the new machines and area. Thank you for staying with us.

4/10 – Matig

Kevin

1 nacht verbleven in juli 2023
Reactie van Kelli L General Manager op 20 jul 2023
Kevin,We are very sorry to hear that you did not enjoy your stay with us. We would like to hear what caused you to feel this way. When you checked in, and upon the follow up phone call, no issues were reported to the front desk. If you would like to discuss your stay please feel free to reach out to us.

8/10 – Goed

Tod

2 nachten verbleven in juli 2023
Reactie van Kelli L General Manager op 8 aug 2023
Thank you for staying with us.

10/10 – Uitstekend

Theo

1 nacht verbleven in juni 2023
Reactie van Kelli L General Manager op 20 jul 2023
Thank you for staying with us.

8/10 – Goed

Danielle

2 nachten verbleven in juni 2023
Reactie van Kelli L General Manager op 14 jun 2023
Thank you for taking the time to let us know about your experience. We look forward to seeing you in the future.

2/10 – Ontzettend slecht

Lillie Hurt

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was convenient for the function we attended. Hall flooring poor. Elevator old. Furniture in rooms old and worn. Linen had moldy smell, one mattress had blood stain. We had to take our soiled towels to front desk !
3 nachten verbleven in april 2023

4/10 – Matig

Drew

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
T.V. was spotty during the stay. Toilet leaked and had water through the bathroom. Wasn't a very good experience at this hotel.
2 nachten verbleven in april 2023

4/10 – Matig

Allison

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No hot water! Had to check out midway through stay to go find another hotel with hot water. Manager tried to change room but still no hot water! Did allow me to check out and not charge me for the remaining days of my reservation.
6 nachten verbleven in februari 2023
Reactie van Kelli L General Manager op 14 feb 2023
Allison,Thank you for taking the time to let us know about your experience. We do sincerely apologize regarding the no hot water. Our system experience a fatal error and it resulted in no hot water for the entire property. I am glad that you were able to find other accommodations.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Needs cleaning
No clean and needs furniture updates
2 nachten verbleven in oktober 2022
Reactie van Kelli L General Manager op 7 nov 2022
Good afternoon anonymous. I am sorry to hear that you did not enjoy your stay with us. We are going to be renovating soon and hope that you will come and stay again to show you that these are not issues we encounter often

8/10 – Goed

russell

Reisde met familie
Positief: Netheid, personeel en service
Did not like the door key not working
2 nachten verbleven in oktober 2022
Reactie van Kelli L General Manager op 21 okt 2022
Russell,Thank you for letting us know about your experience. We are currently working on replacing all room locks to ensure that this doesn't happen again for another guest.

8/10 – Goed

Judith

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tabasco getaway
My sister and I wanted to get away for a couple of days and this was a great place for us. It was conveniently located as we planned to visit Avery Island. The hotel was clean and quiet. The room had lots of space and the beds were comfortable. Our only complaint was the microwave did not heat up, but that didn't affect our stay. I would definitely recommend this hotel as a place to stay.
2 nachten verbleven in oktober 2022
Reactie van Kelli L General Manager op 21 okt 2022
Judith,Thank you for the kind words about your recent stay with us. Rest assured we have taken care of the issue with the microwave to ensure that no other guest has this same issue. I am glad that it did not effect your stay. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Melissa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay here
I checked out after being there for 2 hours. I was not eligible for a refund and paid for two nights. That’s how bad it was. I left and accepted the loss of refund. Filthy, smelly, holes in walls, roaches in bathroom, sketchy people outside, screaming from next room, and extremely uncomfortable bed. Do not stay here. Save yourself.
2 nachten verbleven in september 2022

8/10 – Goed

Glenn

Positief: Netheid, personeel en service en voorzieningen
The location is very convenient and overall the facilities seemed clean. The one thing I didn't like is that the humidity was high and there was a slightly moldy smell in the building and particularly the room.
1 nacht verbleven in juli 2022
Reactie van Kelli L General Manager op 1 aug 2022
Glenn, Thank you for taking the time to tell us about your recent stay. We have heard what you said and will be looking into what the issue may be. We do hope to see you again in the future.

8/10 – Goed

Julius

Reisde met familie
Positief: Netheid, personeel en service
Location good for day trips around New Iberia. Kitchen facilities excellent. Living room furniture worn out, needs to be replaced. Staff very helpful.
5 nachten verbleven in juli 2022
Reactie van Kelli L General Manager op 1 aug 2022
Thank you Mr. Julius for taking the time to let us know that you enjoyed your stay We are looking to replace the furniture that you spoke about soon. We hope to see you again in the future.

10/10 – Uitstekend

Amy, FT WORTH

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was nice and clean. Staff was friendly.
1 nacht verbleven in juni 2022
Reactie van Kelli L General Manager op 20 jun 2022
Thank you so much for telling us about your wonderful experience.

6/10 – Redelijk

Britney

2 nachten verbleven in juni 2022

2/10 – Ontzettend slecht

Gwendolyn

Reisde met familie
Negatief: Netheid, personeel en service
Birthday weekend
Took a shower No hot water/Ran out of bath towels took longer than expected to get new towels/ stairway emergency door left open
2 nachten verbleven in mei 2022
Reactie van Kelli L General Manager op 10 jun 2022
Thank you for your response. We will be addressing your concerns

10/10 – Uitstekend

Alexis

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van Kelli L General Manager op 7 jun 2022
Thanks for your great review!

6/10 – Redelijk

Wendy

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Kelli L General Manager op 10 jun 2022
Thank you for your review.

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was ok
1 nacht verbleven in maart 2022
Reactie van Kelli L General Manager op 12 apr 2022
Thank you for telling us about your experience. We strive for every guest to have an exceptional time while with us.

6/10 – Redelijk

Carolyn, Marietta

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I was a bit unhappy this stay. Upon checking in, I was told there was no hot water and did not know when it would be repaired. I was given the option to cancel my reservation but could not refund my money because I had booked through Expedia. It was late and I chose to stay. I could not get my tv to work so I tried to call the front desk….my phone did not have a cord and wasn’t working. I went to the front desk and the woman came to my room and got my tv to work but the remote had to be right near the tv and I had to punch in each channel number, wait a few seconds and finally the channel would come on. Well, I eventually turned off the tv and then the next morning, couldn’t get it to work. That evening a different employee tried to get the tv to work but was unable so I was moved to another room with a working tv. Also, at that time I inquired about the hot water and was told it was working. I have stayed at this property multiple times and this is the first time I have had issues.
2 nachten verbleven in maart 2022
Reactie van Kelli L General Manager op 14 mrt 2022
Hi Carolyn, I am so sorry to hear that you had this experience at our property. This is not something that we have often as you know from your previous stays here with us. While yes, we have been having issues with having lukewarm water, we have been working with all of our guests to make sure that a sufficient resolution was reached, which included refunding prepaid stays. I am sorry that this was not conveyed to you. Our tvs definitely have some quirks but they are all operational. I will be sure to get with my team on making sure that they know how to handle these types of situations in the future.

8/10 – Goed

Irene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022
Reactie van Kelli L General Manager op 9 mrt 2022
Thank you for telling us about your experience. We hope to see you again soon.

8/10 – Goed

Orlando

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was ok for the price I paid, good location, close to the airport, easy access; the only issue I had was the people who were staying there were kind of loud (closing doors, cabinets, with the tv’s), I couldn’t go to sleep the first day I got there like until 2am because the drunk next door was listening and singing country music all night long… And the insulation on the windows is not the best neither, you could hear every car that drove by the hotel… I have stayed in hotels like in Miami International Airport that has a plane taking off or landing every minute and you can’t hear a thing of what’s going on over you; in this room you can hear even the people talking outside…. Hard to catch any sleep (at least for me) with all this going on around you.
3 nachten verbleven in februari 2022
Reactie van Kelli L. General Manager op 3 mrt 2022
Orlando, I am so sorry to hear that you didn't rest well while you were with us. We do try to take care of each of these situations in a timely manner once we are notified. We do not hear of many noise complaints often so I do want to apologize. Should your travels bring you back to the area, I would like to invite you back to stay and see that this stay was an exception to the rule.

10/10 – Uitstekend

Clara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2022

8/10 – Goed

Brian

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Kelli L General Manager op 9 mrt 2022
Thank you for leaving us such a great score. We hope to see you again soon.

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, clean room, comfy bed
1 nacht verbleven in december 2021

10/10 – Uitstekend

JEFF

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021

8/10 – Goed

Carolyn, Marietta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always convenient and nice, comfortable room. Hallway did not smell fresh and the dishwasher was loaded with dishes.
3 nachten verbleven in november 2021
Reactie van Kelli L General Manager op 7 dec 2021
Thank you for telling us about your recent stay. We are glad to hear that your property is convenient and comfortable for you while you are with us. I do apologize regarding the hallway. We do our best to shampoo the hallways weekly and have ensured that this has been done. As far as the dishwasher, Since Covid, our standards have changed to ensure all utensils and dishes are sanitized for each guest. Therefore all dishes in the room are kept in the dishwasher which is run each time our housekeeping staff cleans the room. We look forward to seeing you again in the future.

10/10 – Uitstekend

Sylethia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff on duty checking is in was awesome! Just wish you guys had continental breakfast!!! That would be something to look at.
1 nacht verbleven in november 2021
Reactie van Kelli L General Manager op 29 nov 2021
Thank you for letting us know that you enjoyed our stay. One of the most common compliments we get is on our friendly staff. We pride ourselves on Southern Hospitality. We look forward to seeing you in the future.

10/10 – Uitstekend

Danny, Lake Charles

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to work. Easy access to the main hyway.
3 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Amber

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disgusting place do NOT stay here!!!! The entire complex STINKS! All rooms have moisture getting in so they’re damp and have carpet! That equals mildew! There were silverfish inside the supposed clean towels & the facial tissues even stunk! Most appalling place I have ever stayed! They had children screaming & dogs barking both up and down the halls. Old window units with obvious mold right above them. Floors that were not carpet were sticky. I don’t even want to know why. PLEASE stay at a Hilton owned hotel if you must be in this area. Not this sh*thole.
3 nachten verbleven in september 2021

8/10 – Goed

Bobby D

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
This was a last minute reservation after my mother's funeral so we can spend some extra time with family. Easily a place we will stay at again, especially this location in New Iberia. It was a pleasant stay at the end of a hard weekend.
1 nacht verbleven in juli 2021

8/10 – Goed

Niccole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel
Good Hotel, Very Clean and staff is friendly and helpful.
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Kristie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Donald

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Toni

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 stars in my book*****
We had a great stay! The staff was very friendly and was willing to help with what ever we needed. The rooms, halls, lobby, and snack room were all clean and in order. We stayed here for a few days after having my gastric stomach sleeve surgery done. I was comfortable even under the circumstances of surgery. I would recommend this hotel to anyone looking for a nice place to stay in New Iberia.
3 nachten verbleven in mei 2021

8/10 – Goed

THOMAS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay!!!!
Kelli, GM, was very accommodating!!!!! A last minute check in, and helped us out!!!
2 nachten verbleven in mei 2021
Reactie van Kelli L General Manager op 22 mei 2021
Thank you for such a great response. I will be sure to let everyone know how much you enjoyed your stay and look forward to seeing you in the future. :-)

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in mei 2021