Kamer, 2 queensize bedden, niet-roken, koelkast en magnetron | Een bureau, een strijkplank/strijkijzer, gratis babybedden, extra bedden

Beoordelingen van Days Inn by Wyndham New Orleans Pontchartrain

2.5 out of 5
Days Inn by Wyndham New Orleans Pontchartrain
4180 Old Gentilly Rd, New Orleans, LA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 266 van 894 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 894 beoordelingen" "
Gastenscore: 6 - Redelijk. 170 van 894 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 894 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 117 van 894 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ronald

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Kamer prima, buurt echt niet okee.
Voor New Orleans is dit een goedkoop hotel. Het ligt dan ook buiten het centrum, op 20 minuten rijden van French Quarter. Het hotel is oud, maar de kamers zijn schoon en de douche is prima. B De buurt is echter niet okee. Straten zijn vuil en kapot en er hangen ongure types rond. Hotel gaat zelf ook tussen 22.00 en 06.00 uur op slot. Daar is vast een reden voor.
2 nachten verbleven in juli 2018
Reactie van TEJAS DESAI op 1 aug 2018
Thank you very much for your feedback. we are sorry to make you unhappy during your stay. we will surely work upon the issue you addressed.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Hitel met goede busverbibding naar centrum
Net hotel, maar buurt was niet zo geweldig. Langs de snelweg. Wel goede busverbinding naar centrum.
1 nacht verbleven in juni 2017
Thank you very much for your feedback. we are sorry to make you unhappy. we will fix the issue that you experienced. thanks for letting us know

6/10 – Redelijk

Armando

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stove missing a knob, the AC holding by pice of wood, the phone missing buttons, we asked our room to be clean and they told us they didn’t have staff, we asked again next day a 9:00 am we came back at 6:30 and we have to asked for the room to be cleaned, I have to wait in the reception. For the money you pay is to much money
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Hi Armando,Your feedback regarding the condition of the room, lack of maintenance, and housekeeping service is concerning and does not reflect our standards. Please be assured that we take your comments seriously and will address these issues promptly with our team to prevent recurrence. Your comfort and satisfaction are paramount to us, and we appreciate your patience and understanding. We are committed to improving and hope to have the opportunity to regain your trust in the future.

10/10 – Uitstekend

Laura

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complaints
4 nachten verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 – Matig

Terri

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Breakfast room was very poor. Never once saw a staff member there. Several times I had to dig in a closet or cupboard to find items such as a fork or plates.
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

6/10 – Redelijk

Kimberly

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ac barely works. Towels were wet. Trash cans were already full. Loud
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

8/10 – Goed

Lee

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 21 apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 – Redelijk

Carolina

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were very clean. Breakfast was very limited, did not have breakfast at all. Location was a $25 Uber ride to French Quarter. Very sketchy, traveled with husband but would not stay at that hotel alone or with female friends.
4 nachten verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Hi Carolina,Pleased to hear that you found our rooms very clean. However, we apologize for the limited breakfast options and any inconvenience it caused. Additionally, we understand your concerns about the location and apologize for any discomfort it may have caused. Your safety and comfort are important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to provide a more satisfying experience on your next visit.

2/10 – Ontzettend slecht

Crystal

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Firstly, we've stayed at budget hotels due to a tight budget before, but this hotel was in bad repair, dirty, missing amenities that are listed such as a microwave in the room. The bathroom had a huge hole in the wall from the doorknob and water leak damage in the ceiling and wall. When we informed the front desk staff that the room was missing the microwave they stared at us and offered no assistance like putting one in from an empty room or moving us to another room with microwave. There was no decent seating in the room. Both chairs were in disrepair sinking in the middle. The TV was broken in one corner. We could still watch it, but it had clearly been damaged. The public areas were dirty and unkempt. The stairs were missing non slip treads and were very dirty.Overall it was not a pleasant stay.
3 nachten verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Hi Crystal,It's disheartening to hear about the state of your room and the lack of assistance from our staff when you raised concerns. Rest assured, we take feedback seriously and will address the issues you've mentioned to ensure improvements are made. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.

8/10 – Goed

Gabrielle

Positief: Personeel en service
This hotel was your average hotel. It was relatively clean in the room while the hallways could’ve used some work and in a good area. However, there were no options for breakfast. It was yogurt, a fruit cup and waffles.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 7 apr 2024
Hi Gabrielle,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and located in a good area. Your comments about the breakfast options are noted, and we'll explore ways to enhance our offerings to better meet the preferences of our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 – Redelijk

Jonathan

Reisde met partner
Negatief: Personeel en service, voorzieningen
Area was pretty sketchy. Photos looked better than actual property. No elevator. Hallway smelled of beans and smoke. Poor water pressure in shower. Side doors not properly closed after hours for security. No one was at the front desk during check in. Called front desk to get someone’s attention.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 7 apr 2024
Hi Jonathan,We apologize for the inconvenience and disappointment you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we did not meet your expectations in this regard. Your feedback regarding the property's condition, amenities, and security measures is invaluable, and we will address these issues promptly to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.

8/10 – Goed

Opie

Reisde met partner
Positief: Voorzieningen
The room was nice
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 7 apr 2024
Hi Opie,We're delighted to hear that you found the room nice. Providing comfortable accommodations is our goal, and we're pleased that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay.

8/10 – Goed

suzie

Reisde met een groep
Positief: Netheid, personeel en service
Pas trop loin du port pour notre croisière , déjeuner très ordinaire mais correct
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 7 apr 2024
Hi Suzie,We're glad to hear that our location near the port was convenient for your cruise plans. While we aim to provide a satisfactory dining experience, we appreciate your feedback and will strive to enhance our offerings. Thank you for choosing us, and we hope to welcome you back in the future for an improved experience.

10/10 – Uitstekend

Monae

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I would definitely book again ! This ended up being a perfect location considering we did not use a rental car this time .. basic needs and dining were walkable . We ended up visiting local attractions that were not too far from where we stayed . Only thing I will say if you plan on doing a swamp tour , they are pretty far out and a little difficult to get a ride due to people not wanting to drive back into the city. Otherwise , very decent for what we needed.
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 31 mrt 2024
Hi Monae,Many thanks for your positive feedback! We're thrilled to hear that our motel's location and amenities met your needs perfectly during your stay. We're glad you found the area convenient for accessing dining options and local attractions, despite the distance to swamp tours. We appreciate your feedback and look forward to hosting you again for another enjoyable stay in the future.

6/10 – Redelijk

Marissa

Reisde met familie
Positief: Netheid, personeel en service
Staff very friendly. Area around hotel seemed unsafe at times.
4 nachten verbleven in maart 2024
Reactie van Sophia CSR op 31 mrt 2024
Hi Marissa,We're glad to hear that you found our staff friendly and welcoming. Your safety is of utmost importance to us, and we take your concerns about the surrounding area seriously. We'll continue to monitor and address any issues to ensure a comfortable stay for all our guests. Thank you for your feedback, and we hope to welcome you back soon.

4/10 – Matig

Kelli

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I feel I have reasonable expectations with a budget-friendly hotel, but starting from check-in, I was disappointed. Pros - large, spacious rooms, reasonably priced, one staff member (I wish I had asked for his name) was super nice and tried to do all he could to resolve my concerns. The property genuinely has potential if they would clean it up, offer a proper breakfast, and train staff to be more professional. Cons - The hallways are dirty - very dirty. There were large clumps of hair in the hallway right outside of our room. The floor in my room was slippery while wearing tennis shoes, similar to how it feels working in the back of a greasy fast food restaurant. The staff said it is the wax they use. I hope so, but I didn't like it at all. The breakfast had waffles and yogurt. Nothing else. Not even jam for break or peanut butter for some protein. We ended up buying microwavable sandwiches from Walmart. Our bed didn't have a blanket on it, only a sheet, and the paper thin bedspread. We stayed 3 nights so I asked that the bed be made with a blanket - it wasn't done. The staff when I checked in was on a personal call with her friend, and every morning when I needed to talk to a staff, there wasn't anyone to be found. One morning I waited 30 minutes to talk to someone.
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 29 mrt 2024
Hi Kelli,We sincerely apologize for the disappointing experience you had during your stay. While we appreciate your recognition of the spacious rooms and reasonable pricing, we understand that cleanliness, amenities, and professionalism are essential for a comfortable stay. We're sorry for the shortcomings you encountered with the cleanliness of the hallways and the slipperiness of the floors. Your feedback regarding the breakfast selection, bed linens, and staff availability is duly noted, and we'll address these issues with our team to ensure improvements are made. We value your input and hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.

8/10 – Goed

Shaundra

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 15 apr 2024
Hi Shaundra,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

2/10 – Ontzettend slecht

Steve

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place should not be open to the public
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Steve,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 – Ontzettend slecht

Shagir

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Shagir,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great value for the price. Free parking and free breakfast saved us a lot. It is just a little out of the way but a short drive to where the tourist stuff is
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Hi David,We're delighted to hear that you found great value in your stay with us! Providing complimentary parking and breakfast is just one way we aim to enhance your experience while saving you money. While we may be slightly off the beaten path, we're glad to hear that it's just a short drive to the tourist attractions. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back in the future!

6/10 – Redelijk

Jason

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 13 mrt 2024
Hi Jason,We appreciate your feedback and value your opinion. Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 – Goed

Aisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Hi Aisha,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

4/10 – Matig

Jason

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Property was nice & affordable, nice spacious room, breakfast was okay. No automatic providing fresh towels or making of bed
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 10 mrt 2024
Hi Jason,Glad you enjoyed our nice and affordable property, spacious rooms, and satisfactory breakfast. Your feedback regarding the towel service and bed-making will be taken into account for improvement. Thank you for choosing us, and we hope to welcome you back for another pleasant stay soon!

4/10 – Matig

Donal

Reisde met familie
Positief: Netheid, personeel en service
We did not feel that it is a safe area, older property with almost no sound proofing. About midnight were awakened by a party and loud noise and then again at 1:20 am by a hard knock on the door saying that a baby was missing and asking if we had seen him. Ice was not available on our floor of the hotel. Overall, not a good decision on our part to book this hotel. The pro would be that the room was clean.
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 5 mrt 2024
Hi Donal,Your feedback regarding safety concerns, noise disturbances, and the lack of soundproofing is concerning, and we will address these issues promptly. We understand the importance of providing a peaceful environment for our guests and apologize for falling short in this regard. Regarding the missing baby incident and ice availability, we will review our procedures and amenities to ensure a better experience for our guests. We appreciate your acknowledgment of the cleanliness of the room. We apologize for not meeting your expectations and hope you'll give us another opportunity to provide you with a more positive experience in the future.

2/10 – Ontzettend slecht

Lillie R

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Someone left a baby in the hallway during the party that was going on at 2am!! This place is in the bad area, GO WEST!!!!! DON'T STAY HERE, EVEN TO GET ON THE BOAT!! DON'T DO IT!!
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 3 mrt 2024
Dear Guest,Ensuring the safety and security of our guests is our top priority, and we sincerely apologize for any distress caused by this situation. Your feedback regarding the area and your overall experience is invaluable, and we will take immediate steps to address these issues. We appreciate your candidness and regret that we did not meet your expectations. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future.

8/10 – Goed

Alissa

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 3 mrt 2024
Hi Alissa,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!

2/10 – Ontzettend slecht

Ashley

Reactie van Sophia CSR op 24 feb 2024
Hi Asley,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

10/10 – Uitstekend

Karalina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Candy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great rooms was nice size
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 19 feb 2024
Hi Candy,Delighted to hear that you enjoyed your stay with us and found the room size to your liking. Providing comfortable accommodations is our priority, and we're pleased that you had a positive experience overall. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!

8/10 – Goed

Maurice

Reisde met familie
Positief: Netheid, personeel en service
Staff were nice, room was clean, but breakfast was lacking. Only hot item was waffles, wasn’t worth going to it in the morning. The hotel was close to everything, within 10-15 minutes of French Quarter.
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 19 feb 2024
Hi Maurice,We appreciate your feedback and are glad you found our staff friendly and rooms clean. Apologies for the breakfast not meeting expectations. Your comments will help us improve. We're happy our location was convenient for you and hope to welcome you back for a better experience in the future.

10/10 – Uitstekend

Amberlyn

7 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Amberlyn,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 – Goed

Contrail

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Contrail,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 – Uitstekend

Aisha

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family enjoyed our stay & will come back for future stays.
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Hi Aisha,Thank you for choosing us. We're thrilled to hear that your family enjoyed your stay with us! Providing a pleasant experience for our guests is our top priority, and we're delighted to know that we succeeded in making your stay memorable. We can't wait to welcome you back for future stays, and we look forward to creating more wonderful memories together!

6/10 – Redelijk

Hope

Zakenreiziger
Negatief: Voorzieningen
If you are looking for a place to lay your head and take a shower, this is the place. Bare bones amenities.
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 23 jan 2024
Hi Hope,Thank you for choosing to stay with us. We appreciate your feedback on our straightforward accommodations. While we focus on providing a comfortable place to rest, we'll consider ways to enhance amenities for a more well-rounded experience. We value your insights and hope to welcome you back for any future travels. Safe journeys!

8/10 – Goed

Patrick

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The price was reasonable, the room w/kitchenette was pretty nice. The only complaint would be that the dresser drawers were not very clean, misc hairs.
8 nachten verbleven in januari 2024
Reactie van Sophia CSR op 21 jan 2024
Hi Patrick,Thank you for choosing our hotel and sharing your positive experience! We're delighted you found our prices reasonable and enjoyed the room with a kitchenette. We apologize for the oversight with the dresser drawers and assure you that we're addressing this issue promptly. Your feedback is invaluable, and we look forward to providing an even cleaner and more comfortable stay on your next visit.

6/10 – Redelijk

Joseph

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Found roach on dresser when I got back to room and turned on lights. Around 11 o'clock at night for 2 straight nights heard yelling and loud talking and doors opening and closing thru out the night.
4 nachten verbleven in januari 2024
Reactie van Sophia CSR op 15 jan 2024
Hi Joseph,Your concerns regarding cleanliness and noise disturbances are taken seriously, and we are actively addressing them to ensure a more comfortable environment for our guests. We appreciate your feedback and rest assured, measures are being implemented to prevent such issues in the future. We value your patronage and hope to have the opportunity to provide you with an improved experience on your next visit.

10/10 – Uitstekend

Leah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The owner/Manager of the property was always available, helpful and very kind!
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Hi Leah,Thank you for your positive feedback! We're delighted to hear that the owner/manager was consistently available, helpful, and kind throughout your stay. Providing excellent service is our priority, and your experience reflects our commitment to guest satisfaction. We look forward to welcoming you back for another enjoyable stay in the future.

6/10 – Redelijk

Tyrone, Valicro

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Hi Tyrone,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 – Uitstekend

Karla D., Winter Garden

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Hi Karla D,Thank you for your marvelous review. We're ecstatic to hear that our property could be an ideal spot to provide you with the kind of experience that you had imagined. We also appreciate your positive comments concerning our amenities and service. With a lot of hope in our hearts, we would love to open our doors again to you in the future whenever your travel brings you back to the area!

4/10 – Matig

Sheena

2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Hi Sheena,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 10 jan 2024
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

2/10 – Ontzettend slecht

Barry

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We actually just took a loss and didn’t even get out of the car because we really didn’t want to risk getting robbed or shot. The property looks NOTHING like the photos - not even close. From the short time we were in the parking lot, we saw what appeared to be a prostitute and some other sketchy-looking individuals hanging around looking up-to-no-good. It almost appeared they were living there and had set up camp. I honestly can’t say anything about the inside, but we did not feel safe even getting out of our car.
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 10 jan 2024
Hi Barry,Our team apologizes for the unsettling experience you had. Your safety is our utmost priority, and we regret that the external environment fell short of expectations. We are actively addressing security concerns and working to improve the overall property appearance. Your feedback is invaluable, and we assure you that steps are being taken to provide a safer and more welcoming atmosphere. We appreciate your understanding and hope to regain your trust in the future.

2/10 – Ontzettend slecht

Karine

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible hotel
Our stay was terrible. We never saw any sort of service such as to refresh or coffee or towels. We do not expect to have our room cleaned every day, but do expect the coffee and refreshments to be updated. The hotel always smelled of weed and did not appear very inviting on the outside of the establishment. Our room costs more than I booked it for on hotels.com and even though only more than a couple dollars the manager tried to tell us it was cheaper. What a joke!
4 nachten verbleven in december 2023
Reactie van Sophia CSR op 10 jan 2024
Hi Karine,We're genuinely sorry for the shortcomings you experienced during your stay. Your feedback is crucial, and we apologize for any inconvenience caused by the lack of service and issues with room rates. We're actively addressing these concerns to enhance our offerings. Please accept our sincere apologies, and we hope for the opportunity to provide you with a more satisfying experience in the future.

6/10 – Redelijk

MARCOS

Reisde met familie
Negatief: Personeel en service
Sin cafe para el desayuno, menu muy limitado a 4 cosas!
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 10 jan 2024
Hi Marcos,We apologize for falling short of your expectations during your stay. Your feedback regarding the limited breakfast options and absence of coffee is valuable to us, and we're working to enhance our offerings. Please be assured that we take your comments seriously, and improvements are underway. We appreciate your understanding and hope for the chance to provide a more satisfying experience in the future.

4/10 – Matig

JONNATHAN

Negatief: Netheid, staat van de accommodatie en faciliteiten
One of the worst experiences ever
One of the worst experiences ever. They never cleaned our room. The "breakfast" was awful. Customer service was unexisting. Definitely DO NOT recommend this hotel.
7 nachten verbleven in december 2023
Reactie van Sophia CSR op 10 jan 2024
Hi Jonnathan,Your feedback is important, and we are addressing the issues with our housekeeping and breakfast services to improve. We're committed to delivering better customer service and ensuring a more pleasant stay for our guests. Please allow us another opportunity to make it right on your future visits.

8/10 – Goed

Madison

2 nachten verbleven in december 2023
Reactie van Sophia CSR op 23 jan 2024
Hi Madison,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 – Uitstekend

Brandon

2 nachten verbleven in december 2023
Reactie van Sophia CSR op 23 jan 2024
Hi Brandon,We are delighted to see that we were able to provide you with suitable accommodation for your trip here and are pleased to see this awesome 5-star rating. We hope to welcome you back again before long.

2/10 – Ontzettend slecht

Mariah

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DONT STAY HERE!! TERRIBLE!
Terrible customer service. No further explanation is needed.
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 6 jan 2024
Hi Mariah,We regret to hear about your disappointing experience with our customer service. Your feedback is important, and we sincerely apologize for any inconvenience caused. We are actively addressing this issue to ensure a more positive encounter in the future. Please allow us the opportunity to make amends and provide the service you deserve.

8/10 – Goed

Jeffrey

1 nacht verbleven in december 2023
Reactie van Sophia CSR op 21 jan 2024
Hi Jeffrey,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 – Redelijk

Albert

Negatief: Personeel en service
13 nachten verbleven in december 2023
Reactie van Sophia CSR op 31 dec 2023
Hi Albert,Thank you for taking the time to provide feedback with a 3-star rating. We value your input and would love to understand more about your experience. Please feel free to reach out to our customer service team so we can address any specific concerns you may have and work towards making improvements. We appreciate your insights and hope to have the opportunity to better serve you in the future.