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Beoordelingen van Caesars New Orleans

4 out of 5
Caesars New Orleans
228 Poydras Street, New Orleans, LA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 542 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1001 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Harold

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was within walking distance. We enjoyed our visit.
1 nacht verbleven in maart 2024

4/10 – Matig

Jose

Positief: Netheid, staat van de accommodatie en faciliteiten
We did Not feel welcomed at check in . The lady that checked us in, mentioned that if we wanted a change of clean towels it would be more expeditious if we would go to the front desk and request them , from the 7th floor after a 9 hr drive . Following two days we still had a towel issue ? We have been to New Orleans four previous times , never had issues .
3 nachten verbleven in mei 2024

4/10 – Matig

john

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Not so friendly staff. Rude staff in the casino. I should not have to request cleaning services for my room everyday
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Shauntey

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BUYER BEWARE*********The only reason i rated this hotel a 2 was because there were some very nice staff. Otherwise, i could NEVER speak with anyone at the front desk via phone. I traveled from florida and had a late arrival. I was told that i needed to contact the front desk to inform them. I attempted several days at several different times. I could never reach anyone. After sending a message via Expedia, i received a call/ message and was assured that my rooms were notated. My family and i arrived around 1:30 AM only to be told that they only had 1 (double bed ) room available...i reserved 2 ( double bed). Front desk told me that they only guarantee a room... they can't guarantee the room that you reserve to be available. I was still charged for a (double room) although it was a single. A manager was supposed to call me and i never received that call. For the price, the building/ rooms are very outdated and rundown. The room carpet was stained and dirty, the ac control panel was falling off the wall, the bathroom sink had a huge crack that spread across it. Light switch was missing. All elevators were broken aside from two. It was very reminiscent of the hotel in the Steven King film "the shining". I was cheated out of money and would never think about staying there again!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Jabir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Rebecca

Positief: Staat van de accommodatie en faciliteiten
Exceptional staff and cleanliness
1 nacht verbleven in maart 2024

6/10 – Redelijk

FERNANDO

Reisde met familie
Bed clothe not clean, wifi problems, front desk not kind, not breakfast restaurant available
6 nachten verbleven in april 2024

8/10 – Goed

Anabelen

Positief: Personeel en service
4 nachten verbleven in april 2024

6/10 – Redelijk

Roy

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel needs maintenance. The up keep of the property was not the best.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Michael, Clemmons

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible service and they don’t care
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was extremely fancy and the staff was very helpful. We ordered the pizza for room service and it was not very hot or crispy.
1 nacht verbleven in april 2024

8/10 – Goed

Britney

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff here is TOP TIER. I hated leaving because of how amazing they were. Unfortunately, the room was not very clean. There were blood stains on the wall, and overall the room was just kind of gross.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lucas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. The bed was super soft and the soak tub was huge! I loved the tub. Convenient restaurants on site and walking distance to restaurants and shops. We would stay here again.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Betty

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wash vert surprised that it was quite, the room was spacious and my husband loved the bath area , separate tub / shower.
1 nacht verbleven in april 2024

8/10 – Goed

Tiffany

Reisde met partner
Positief: Netheid
My husband and I enjoyed the stay but were very unsatisfied with the front desk staff last night . My husband made several calls to the front desk to get housekeeping to bring clean towels and we never had anyone bring them .
3 nachten verbleven in april 2024

4/10 – Matig

Dana

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointing
1 nacht verbleven in april 2024

10/10 – Uitstekend

Christina, Pensacola

Reisde met familie
Positief: Personeel en service
The location of the property and staff are great. The hotel rooms are old and dirty and need major upgrades. The Caesar’s takeover and remodel is much needed, look forward to see if they update the rooms in addition to all the work they’re putting in the casino.
2 nachten verbleven in maart 2024

8/10 – Goed

jacqueline

Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hotel needs a refresh. The furniture needs to be changed or cleaned, stains on furniture, bedspread and more. The hotel needs to paint and shine up libby and elevator area.
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Cedris

Reisde met familie
Negatief: Personeel en service
Booked this hotel for my mom and sibling. Horrible experience with staff - from check-in, to security, to housekeeping. Rude, dismissive, unhelpful and not knowledgeable. Rooms stocked with poor quality, bare minimum toiletries, one tiny bar of soap and small ounce of shampoo and conditioner. an absolutely monumental task to get more towels. Would not recommend this hotel. If you’re interested in being near the casino, which is what my mom wanted, you can book Lowe’s hotel across the street and walk over to the casino.
3 nachten verbleven in maart 2024

8/10 – Goed

Imad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very nice place
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Chelsea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my stay
2 nachten verbleven in maart 2024

6/10 – Redelijk

Brian

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms need to be upgraded. There was no option in the hotel for drinks.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Dietrich Johnson

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the room they assigned me. Very spacious
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Carolyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entrance was pretty dirty and was not manicured with plants. All planters empty. Plugs in bathroom did not work.
3 nachten verbleven in februari 2024

4/10 – Matig

George

Zakenreiziger
Lighting in room horrible. Large spots on carpet. Lighting in bath room, worst I’ve ever seen. No matter what the price, I would not stay there again.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Cynthia

3 nachten verbleven in februari 2024

10/10 – Uitstekend

JEFFERY

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Mandi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel!
2 nachten verbleven in februari 2024

8/10 – Goed

Cindy

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ivan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really nice facilities
Amazing
1 nacht verbleven in januari 2024

10/10 – Uitstekend

ioannis

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Micheal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Parth

Positief: Personeel en service
Negatief: Netheid, voorzieningen
Did not expected for such big hotel. Carpet was torn and had stains. Pillow case was dirty. It’s not worth the price I had paid.
1 nacht verbleven in december 2023

8/10 – Goed

megan

Reisde met partner
Negatief: Voorzieningen
1 nacht verbleven in december 2023

4/10 – Matig

Rosa Elva

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I havr stayed at Harrahs in the past and was pleasantly surprised with service and accommodations. However, this time, I was extremely disappointed with the services. No one bother to inform me at check in that I needed to specifically request Housekeeping services on a daily basis. After the second day of not getting services, I called the front desk to inquire and that is when I was told I needed to request on a daily basis. I wish i would have known. Ok so I went ahead and requested it for the next day, and needless to say, my entire stay of 5 days, we received NO housekeeping services. Very disappointed.
4 nachten verbleven in december 2023

4/10 – Matig

Rhonda

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
The area surrounding the elevators to the guest rooms smelled like sewage. Also I had difficulties obtaining bath towels. (2 maids were not able to deliver them to my room).
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Luis Antonio Gonzalez

Reisde met familie
Negatief: Personeel en service, voorzieningen
Very bad experience. Rude front desk service. They could not find my reservation. They made me call orbitz because they only get 5 digit reservation codes which orbitz reservation numbers are more than 5 numbers. Waited for manager for 30 min. I called orbitz and hotel did not pick up the call. Waited another 30 min and nothing. Finally she was able to figure that the hotel’s receptionist did not enter my information correctly. BUT THATS NOT ALL… Some druggie came knocked on my door at 2:30 in the morning. Not sure how he was allowed to come it. He knocked several doors. He seemed under the influence. I called the front desk to report him and no answer again. Also, too much noice around the room, lots of city noise. I could not sleep during my 4 night stay. BUT THERES MORE, At check out, the front desk wanted to charge $300 for items I did not purchased. Waited another 30 min trying to have them figure it out. Don’t stay in this hotel!!!
3 nachten verbleven in december 2023

10/10 – Uitstekend

Pura Concepcion Michel

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023

8/10 – Goed

robert

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

Ken

2 nachten verbleven in november 2023

10/10 – Uitstekend

Lourdes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

James

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service
Had to beg for valet, water was either scalding hot or freezing cold. Remote wouldn’t work for tv, couldn’t get towels for our room. Just not the experience we wanted for our 24th wedding anniversary.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Violet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023

4/10 – Matig

Susan

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel needs a renovation and housekeeping needs tr
Advertised as a 4-star hotel, this hotel is not up to that standard. The furniture is old and beat up. There is black mold in the shower grout and the air intake vents had not been dusted in a long time. It is not worth the price and needs a renovation.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Christine

2 nachten verbleven in oktober 2023

8/10 – Goed

Lacherme

1 nacht verbleven in oktober 2023

8/10 – Goed

Cheryl

7 nachten verbleven in juli 2023

6/10 – Redelijk

Lauren

2 nachten verbleven in oktober 2023

4/10 – Matig

Tracey L

Reisde met familie
Negatief: Voorzieningen
Front desk staff was not friendly and clearly did not want to be there. Limited food options on property. Couch in rooms were disgusting with stains all over them. Room smelled moldy. Pillows were not comfortable. Construction was everywhere outside. The shopping not too far away made it a little better. Would never stay here again.
4 nachten verbleven in september 2023