Standaard kamer, 2 queensize bedden | Pillowtop-bedden, een kluis op de kamer, een bureau, een laptopwerkplek
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Beoordelingen van Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel
1801 32nd St, Kenner, LA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 269 van 441 beoordelingen" "
Gastenscore: 8 - Goed. 93 van 441 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 441 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 441 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 441 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Roseanna

1 nacht verbleven in maart 2024

8/10 – Goed

David Antonio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in april 2024

8/10 – Goed

Sang

Zakenreiziger
Positief: Netheid, personeel en service
Airplain over you head Cannot slip well
2 nachten verbleven in april 2024

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 26 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 – Uitstekend

Svenja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 – Uitstekend

Pierre Monette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Daily breakfast.
4 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 – Goed

Doyly

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

2/10 – Ontzettend slecht

Robert

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do not stay at this hotel. Ever. First, it is an airport hotel, that lists airport transportation as a standard offering. However, when I checked in they told me airport transpo was not available, as their van was broken. Sorry. Well actually I do not think they apologized. They only offered to cancel the reservation if I wanted to go someplace else. No Uber reimbursements. I had two kids with me. Was I going someplace else at 6 pm? Also, in all of this insanity, I forgot to ask for the pack and play that they offer when I checked in. When I called the front desk they said I would have to call housekeeping in the morning to arrange that. I was leaving at 4 am for my flight as it is an airport hotel. So NO pack and play. Can I have a refund and leave I ask? No. Then about 30 minutes later after my kids were bathed and in their PJ's Front Desk person said she called Expedia and that they would allow a refund. HA. The whole stay was a nightmare. Except the front desk person at 4 am was really nice. Don't stay here.
Reactie van GM op 25 apr 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 – Uitstekend

Collene, Ocala

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy bed. Clean bathroom
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 – Uitstekend

Karli

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was probably the cleanest hotel I’ve ever stayed at. It smelled amazing when you walked in and that continued into the room which was spotless. My interactions with the front desk staff were pleasant and they were accommodating.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

4/10 – Matig

Jewel

Negatief: Voorzieningen
No mirror
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

2/10 – Ontzettend slecht

Cordell

Reisde met partner
Gave us a handicap room and moved to another and not water isn’t working
1 nacht verbleven in april 2024
Reactie van GM op 11 apr 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 – Uitstekend

Milagros

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and great breakfast
4 nachten verbleven in april 2024
Reactie van GM op 11 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 – Uitstekend

Eileen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were lovely. Friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

6/10 – Redelijk

Ashley, Caldwell

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The floor and bedding was wet. The rooms had a miaty smell. I think its from the AC units causing condensation. Changed rooms. It was the same.
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

4/10 – Matig

kaye

Reisde met familie
I was told 3 times when I called I would have a joining room. When I checked in they told me they have no joining rooms!
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Thank you for taking the time to fill out and complete a survey. We apologize for the issues with the joining rooms. We try our best to accommodate request but there are times when we can't. Again, our apologies.

4/10 – Matig

Chuck

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Airport shuttle was down which is why i chose this hotel. Pool filter was running and the water looked clean and appeared to be fully functional but we were told it was closed. Otherwise it isn't a bad place.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 – Uitstekend

Alessio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is located in a very good location and is conveniently close to the airport. The property was really nice and the room was cleaned as well.
3 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 – Goed

Michelle L

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in a nice area. Close to things to walk
6 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 – Uitstekend

imre

2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 – Goed

Kristi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice. Accommodating for late check-in.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 – Uitstekend

Cyrene

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I needed a place to stay after flying into New Orleans after midnight. This property is five minutes away. The staff were courteous and efficient. Room was clean and ready when I got in. The breakfast area was kept clean and well stocked. I would return if in the same predicament.
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

2/10 – Ontzettend slecht

Zarin

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
I booked this hotel for my red-eye flight specifically to use the convenience of the hotel shuttle. To tell me on the day of my booking that the shuttle isn’t working and then only offer a refund when I am already at the airport expecting to get a pick up. I am very upset.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 – Redelijk

Cortney

Zakenreiziger
Positief: Netheid, personeel en service
if you aren't going to offer an airport shuttle, you need to remove that as an amenity for your property--all weekend there was no shuttle available.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 – Uitstekend

Ashley

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice and comfortable
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 – Uitstekend

Rachael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet safe neighborhood, great lighting in parking lot.
2 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

6/10 – Redelijk

Lauren

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 – Redelijk

chinwe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shuttle service to airport was advertised but not functional...
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 – Uitstekend

Tasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service is remarkable
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

4/10 – Matig

Becky

1 nacht verbleven in maart 2024
Reactie van GM op 16 apr 2024
Thank you for taking the time out of your busy schedule to take and complete a survey from your recent visit with us. We're sorry things didn't go as well as expected. Rest assured we are addressing your concerns.

10/10 – Uitstekend

MARK

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gentleman at front desk very gentle, Hotel is supper clean and smell fresh, beds very comforts and plenty of parking pretty closed to the airport, if possible will stay here again !
Reactie van GM op 25 mrt 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

6/10 – Redelijk

Tracy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The room was damp and clammy and the hotel was loud. You could hear all of the other guests and a backup beeping sound started outside at 7 am on a Saturday.
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Thank you for taking time out of your busy schedule to complete a survey and give us feedback from your stay.Rest assured that we will share the comments with our staff.

10/10 – Uitstekend

Eric, Biebertal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gut für Flughafen Transport
1 nacht verbleven in maart 2024
Reactie van GM op 24 mrt 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

6/10 – Redelijk

Sang

Zakenreiziger
Positief: Netheid
No shuttle service to airport
4 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 – Uitstekend

Shayla

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My go to when I fly into the NOLA airport
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay.

2/10 – Ontzettend slecht

tanya

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the worst. The smell of cleaning chemicals was so strong in the room was making me feel sick the carpet was damp and felt sticky. The airport shuttle we were counting on was out of service and when we checked out at 5am to get to the airport we ran in to police and paramedics in the lobby assisting an overdose with narcan. I would not recommend this place to my worst enemy
1 nacht verbleven in maart 2024
Reactie van GM op 24 mrt 2024
Thank you for taking the time out of your busy schedule to take and complete a survey and give us feedback from your recent visit with us. We apologize for any inconvenience during your stay. Rest assured we are addressing your issues.

10/10 – Uitstekend

Ida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at his hotel. It was very clean and the staff were friendly.
2 nachten verbleven in februari 2024
Reactie van GM op 17 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay.

2/10 – Ontzettend slecht

Jewel

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible customer service Very sarcastic Everything broken here High price that is not worth the stay Holiday Inn should not be the name of this hotel Tub dirty No mirrors in the room Small bathroom Itchy bed Itchy towels Horrible front desk service No mirrors in the room Too much noise in the morning
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 – Uitstekend

Aspen

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay.

2/10 – Ontzettend slecht

Ruth

Reisde met partner
We booked this hotel because they had a van to pick us up at airport but the van was broken so we had to hire an uber to get there. It would have been nice if they offered to discount our room or something but no we got there late they gave us a room by the elevator and we had to hear the elevator noise all night and some other noise from airport was heard as well. I would not recommend going there.
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

4/10 – Matig

Barbra

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Booked this room because of shuttle to airport. Shuttle was not working and only offer we received was no charge for cancellation of room. Had to pay for extra Uber rides. Not convenient for food. Ended up ordering dominoes pizza Other places were closed on Sundays. We should’ve been told about shuttle when we made reservations
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

8/10 – Goed

Vicki

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality!
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for completing a survey and providing us with feedback from your visit with us. We appreciate the kind words and comments. They will certainly be communicated to the rest of the team.

2/10 – Ontzettend slecht

Donna Sue

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I specifically chose this hotel because there is a shuttle to the airport. They greeted me at checkin with the news that the shuttle is down and there is no refund or accommodation made. I noted there is no luggage rack in my room and they offered to change my room without any guarantee there would be a luggage rack in that new room. I expect better. .
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

2/10 – Ontzettend slecht

Tiffany

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The shuttle service was out. It was the only reason I booked this property. When I mentioned it the clerk at the desk was rude and offer to cancel my booking. She did not check us in correctly. I had to pay for an Uber to the airport I was not happy at all
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 – Redelijk

ericka, Meridian

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

8/10 – Goed

Cheronai

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was great and very clean. Staff just wasn't very friendly. It felt like they were bothered when guest asked them questions during check-in and check out.
1 nacht verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Thank you for completing a survey and providing us with feedback from your visit with us. We appreciate the kind words and comments. They will certainly be communicated to the rest of the team.

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Polite helpful staff. Clean comfortable room
1 nacht verbleven in maart 2024
Reactie van GM op 9 mrt 2024
Thank you for taking and completing a survey regarding your stay with us. We appreciate the kind words and feedback that you provided.

10/10 – Uitstekend

Joseph

X
2 nachten verbleven in februari 2024
Reactie van GM op 9 mrt 2024
Thank you for taking a survey and providing feedback from your recent visit with us. We really appreciate the feedback and we'll be sharing it with our team.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was clean and well kept.
1 nacht verbleven in maart 2024
Reactie van GM op 8 mrt 2024
Thank you for taking a survey and giving us feedback from your visit with us. We appreciate your comments and we will share it with the team.

10/10 – Uitstekend

Vanessa

1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Thank you for completing a survey and providing feedback from your recent visit with us. We appreciate the feedback and will share it with the entire team.