2 bars/lounges, bar met dakterras
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Beoordelingen van The Troubadour Hotel New Orleans, Tapestry Collection by Hilton

4 out of 5
The Troubadour Hotel New Orleans, Tapestry Collection by Hilton
1111 Gravier St, New Orleans, LA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 520 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1002 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Aniya

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I enjoyed my stay at the Troubadour, I’ll start with the good. Huge Bathroom and VERY Clean Room. Friendly Staff and Bourbon Street was a 20 minute walk not too far in my opinion, The Aquarium is also walking distance as well. The cons I had about this hotel is it has a really strong weird smell to it, so I recommend bring Febreze because that helped with the smell in our room. No Pool! No microwave in the room, there’s one microwave for everyone to use in the lobby area. I did definitely enjoy my stay but the smell of the hotel was one of my biggest issues.
4 nachten verbleven in april 2024

6/10 – Redelijk

Carole

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All the staff members were nice and helpful. Location was great! I think hotels should be surgically clean so they are never clean enough for me. The hallways need some attention but our room was unique and decent, just a little smaller than Im used to.
2 nachten verbleven in april 2024

8/10 – Goed

Rod

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very nice and the little restaurant offered some nice entrees. The only issue we had was one of the elevators was down, so there was a lot of waiting for the other two!
3 nachten verbleven in april 2024

10/10 – Uitstekend

Jamar

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024

8/10 – Goed

Martha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Tramaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

6/10 – Redelijk

Kerrie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The staff were friendly and we were able to do an early check in. The facility needed attention as there were places where paint had been chipped off and it just seemed not well maintained, like elevator floor number buttons missing. There was a wet carpet musty smell as we exited the elevator on the 16th floor. The handle to the bathroom door (pocket style) was missing, and it was obvious the door had not been cleaned since handprints were visible. The mattress was worn and thin—-not very comfortable. The room had a mini fridge with a broken handle, and there was no luggage rack. Most outlets did not work, so charging devices was inconvenient since only the bathroom and entryway outlets worked. I had opted to stay here because it was a Hilton brand hotel, but I was disappointed and would not stay again.
3 nachten verbleven in april 2024

6/10 – Redelijk

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

6/10 – Redelijk

Antonio

Positief: Netheid
2 nachten verbleven in april 2024

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Folonda

2 nachten verbleven in maart 2024

6/10 – Redelijk

Madison

Reisde met partner
Positief: Personeel en service
The staff is the property’s saving grace. The rooms are lackluster, and look dingy. The walls are paper thin and you can hear every word the people in the halls and rooms around you say. There is also some sort of construction in the nearby area that commenced around 9 AM each day of our stay. Overall, the property seems a bit pricey for what it is.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Kinah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place, very kind, professional staff.
3 nachten verbleven in maart 2024

6/10 – Redelijk

Daisy

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
front desk clerk that checked us in was very rude about parking questions.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Nancy nathalie Luna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El elevador no sirve para el Piso 8 al parecer por los comentarios ya llevaba asi tiempo, la limpieza la hicieron muy inadecuada ya que no cambiaron las toallas ni rellenaron el bote de shampoo , ni de acondicionador ninde gel de ducha .. no habia jabon de manos y tampoco surtieron el papel de baño .. tuve que llamar 2 veces a la recepcion para que me llevaran papel de baño y gel de ducha, las sabanas y colcha de cama tampoco las cambiaron durante mi estancia….. en restaurante fui a pedir algo del Menu para la Comida y de todo el Menu de comida solo habia 1 platillo ….cuando hice me Reservacion mencionaba que tendria un credito para Tours Pregunte a expedia y me dijeron que lo viera directo con el Hotel y en el hotel me dijeron que lo viera con expedia por que ellos no sabian nada de ese credito se $130 usd de tours asi que su promocion fue una mentira y una trampa del hotel … el personal del hotel para nada fue amable .. es como si me estuvieran haciendo un favor… para nada fueron serviciales ni amables , creo que con esa actitud No deberia trabajar en la hoteleria… Para ser una marca de hilton quedan mucho que desear .. es mas deberian quitarle al nombre del hotel el by Hilton… es uno de los Peores hoteles que he estado .. obviamente no volveria
4 nachten verbleven in maart 2024

6/10 – Redelijk

joel

Reisde met partner
Positief: Personeel en service, voorzieningen
Nice
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Edna

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was decent. Services were great especially Joy at the front desk! Bathroom was missing hand soap but we were able to get some from front desk. I would definitely stay here again.
4 nachten verbleven in maart 2024

8/10 – Goed

kimberly

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

cherise

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten

8/10 – Goed

monique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are designed nicely, but much smaller than they appear in photos. Yet again, I don't understand why hotels have what amounts to mood lighting in bathrooms; it makes makeup a hit or miss process. Noise from the hallway was minimal, so we were able to sleep late, although there is construction across the street right now, but that is not the hotel's fault. The hotel restaurant food was quite good, but be advised hours are limited. As long as it isn't raining, you can walk to restaurants and activities. It's about a 2-block walk to Canal Street, and 5-6 blocks to Bourbon. Lots of restaurants in the area, as well as 2 Walgreens and a CVS. I saved my review about the staff for last because they were the best; some of the nicest, most pleasant and helpful people I've encountered at ANY hotel. I would stay here again just because Miss Joy is there; she is a pleasure and a treasure!

10/10 – Uitstekend

jannet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i like the location and close to canal street.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tunisha

Positief: Personeel en service
N A
4 nachten verbleven in februari 2024

8/10 – Goed

Tiffany

2 nachten verbleven in maart 2024

6/10 – Redelijk

Pricilla

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel smells like mold. Cleaning staff needs training on how to clean not just replace toilet paper and soap. Do not walk around the neighborhood after dark. You will get mugged. They allowed a homeless person to sleep on a bench in front of the elevators one morning. That was frightening. Elevators were very VERY slow. I will not be returning, ever.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Cynthia A

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely rude.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Glenda

Reisde met een groep
Negatief: Netheid, voorzieningen
Upon arrival, the computers were all down. It was a good 45 minutes before given a room. I had booked a king double - they gave me a king single. After complaining, they changed me to a queen double. (No king doubles at this hotel, Expedia!) The floor was soaked next to the bed by the shower wall. The toilet was NASTY - when I turned my head upside down to dry my hair, I was shocked at how dirty it was under the rim. Limited dining is an understatement. And the menu listed things that weren't offered (i.e. a cup vs a bowl of gumbo - I wasn't told upon ordering, but was surprised to get a bowl... and then charged for a bowl. And, the new upstairs bar was LOUD and uncomfortable--not at all a relaxing space.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

DeAja

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Workers were super nice and helpful.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Demetria

3 nachten verbleven in februari 2024

8/10 – Goed

Pawel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

6/10 – Redelijk

Dana

Positief: Personeel en service
Negatief: Netheid
4 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Ariana

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
This is my third time booking and staying with this property…However, this time I absolutely hated it. I loved this property at first but I can honestly say this will be my last time booking for a while now. I booked a king size room city view. Couldn’t cancel the room ever due to not being able to reach anyone to cancel. Arrived at the hotel after I paid, the receptionist told me that my king room wouldn’t be available for my stay and that I’d have to take 2 queens (after I paid and all, no alert/email prior to arrival). So I settled for the queens, annoyed but I settled all to get in the Queen room and it’s filthy. Carpet all stained up, bathroom floor dirty, the whole floor were stinking when we got of the elevator, bathroom tissue holder was broken and holding on by a thread, and counter top was crack and split. The next morning we went the front desks to make them aware and the guy on the shift apologized and gave us a free night and offered to move us to BETTER after he checked the room out (his exact words)…We left for the day and came back to move into our new room. Got into the new room and there are stains everywhere, blood stains on lamp cover, mold in the sink, makeup sweared in sink, cold shower, room service agreed to bring ice to the room for me when called and I waited three hour and still no ice. Valet said our car was ready in 10-15 mins but really meant 30-1hour. All around a horrible experience.

10/10 – Uitstekend

Kristen, Philadelphia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was just off the beaten path but within a 30 minute walk to the French Quarter, Bourbon Street and Canal Street. Great location, wonderful staff, nice rooftop bar.
5 nachten verbleven in februari 2024

8/10 – Goed

HOPE

Reisde met een groep
Positief: Voorzieningen
This property is accessible to everything.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every beautiful hotel, straight shot from canal street where they do a lot of parades for Mardi gras. Overall very clean hotel and nice staff and away from crowds
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Zijun

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Bruce

Positief: Netheid
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Shawntel

2 nachten verbleven in januari 2024

10/10 – Uitstekend

monique

staff was super friendly and helpful!!!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

David

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Where to start…room was ready early which was great. Check in went smooth. Went to take the elevator to the 16th floor an only one elevator works for the whole building. Finally made to our floor and exit the elevator to walk into a wall of sewer gas. There was sewer water leaking from the ceiling in the hallway on to the carpet. They did finally put a bucket to catch the leak. Got into the and noticed black mold growing in the shower on the ceiling. It looked they had tried to paint over it a couple of times. It didn’t work. About 4am Saturday morning they decided to run a drain cleaner from the floor above us. The drain pipe runs in the wall next to the bed. Not how I wanted to wake up. Last but not least, Sunday morning woke up to NO hot water. Come to find out that the hot water went out for the entire building about 12 hours earlier on Saturday night. Talked to the clerk at the front desk about it. No one cared. Didn’t even get a “sorry”. I’ll be seeking some kind of refund.
3 nachten verbleven in februari 2024

6/10 – Redelijk

robert

Reisde met een groep
Positief: Voorzieningen
Last night of stay no hot water to shower in entire hotel. Staff said it was crediting me for anight stay
4 nachten verbleven in januari 2024

6/10 – Redelijk

Maria, COVINA

Reisde met een groep
Negatief: Voorzieningen
Check in was fast. The restaurant had excellent food, although the service was slow, it was still good. I only had partial housekeeping one day, and it was fair. The rooms are thin walled and I could hear the conversation of my neighbors. The roof top bar was cozy, limited wine menu though. The biggest complaint my group had, was the 15/10 on the loud VOLUME of the crappy vulgar music. It was painful to our ears, emotionally and physically. I would not stay here again.
3 nachten verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
Overall the room itself was good. Desk staff was friendly and welcoming. Wait staff at restaurant and bar was ok. Construction work was going on next door which began at 5 am so deprived of sleep. Could have been forewarned at time of check in
1 nacht verbleven in februari 2024

8/10 – Goed

tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
beautiful property
1 nacht verbleven in december 2023

10/10 – Uitstekend

ANGELA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the moment we arrived, the people at the troubadour impressed us. Our valet, Jada, and front desk guy, Nathaniel (i think) #55, were kind and very helpful and conscientious of our needs. And Patrick at the restaurant, the listening room, made our evening special. The room was clean and comfortable and quite stylish too! The bathroom and shower was absolutely beautiful - i wish we could've stayed another day or two!
1 nacht verbleven in januari 2024

8/10 – Goed

JIAWEN

2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Cheryl, Chesterfield

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing Luxury about the Troubadour unless you consider Power outlets that don't work, show heads with no pressure from leak, cold shower options only, in room thermostat controls that don't work set 68 reached 75....bathroom vent fans are for aesthetic only....if you book via third parts Expedia they won't work with you for coordinated refunds they'll throw a few points towards your Hilton Honors. We had to spend time on our vacation to move rooms only to experience other issues with the in room "safe" prelocked from previous guests with no available override key....and no Hot Water at 6am-11am....its no coincidence I met two couples in hotel elevator checking out in frustration....traveler beware. First time in New Orleans and this was the only thing of concern. Day manger will say there isn't a way to issue refunds but when coordinated with Expedia she denied the availability of refund. A Will vs a way.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Lorie

Reisde met familie
Positief: Personeel en service
Only 1 of 3 elevators were working and no hot water - the front desk was very accommodating Hilton needs to do better
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

jeffrey

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
our room was located on the 16th floor. Only 1 of 3 elevators were working so it was a hassle getting too and from your room. The hot water didnt work the entire time we were there. Cold showers the night we arrived and that morning before we left. The tv remote didnt work. Front desk never answered after trying a dozen times. The location of our room was very close to the rooftop bar and we had to listen to bass from music well past midnight so we didnt get much sleep.
1 nacht verbleven in januari 2024

4/10 – Matig

Duncan

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023